Friendly staff, great service, efficient, fantastic service, a ton of product selection

My review is not about the salon itself, but about a negative experience I had with one of the stylists, Charles. This was our first visit to the salon. I scheduled an appointment for my daughter to have her hair highlighted, cut, and blown out. The primary reason for booking the appointment was to have her hair blown out for the first day of school, as her regular salon is closed on Mondays. We added the highlights because there was enough time available in the appointment, and I thought it would be more convenient to have everything done during one visit rather than schedule a second appointment later in the week. Before beginning, Charles explained that because my daughter's hair was long, there would be an additional charge for the color. I understood and agreed to the additional cost. However, about halfway through the highlighting process, Charles told us that he was not going to have enough time to blow out her hair. I explained that the blowout was actually the main reason we had booked the appointment. He responded that her hair was too long and that it would take too much time. My concern is that he knew the length of her hair when we arrived and, at the beginning of the appointment, had already discussed the additional time and cost associated with her hair length. If he had explained at that point that there would not be enough time to complete the blowout, I would have gladly skipped the highlights and had only the cut and blowout done. Unfortunately, when I explained this to him, he simply rolled his eyes rather than acknowledging my concern or offering an apology. That response was particularly disappointing and made an already frustrating situation worse. Charles completed the color and wash around 7:45 p.m., while the salon was open until 8:30 p.m. and there were no other customers waiting. Despite this, he still refused to complete the blowout. I understand that appointments can sometimes take longer than expected, but I believe the issue could have been avoided through better communication at the beginning of the appointment. If there was not enough time to complete all three services, we should have been informed before the color was started so we could decide which services were most important. A simple apology and acknowledgment of the misunderstanding would also have gone a long way toward resolving the situation. Unfortunately, the dismissive response left us feeling frustrated and disappointed after our first visit. read more

if i could give this shit salon a zero i would, you guys did my daughter so dirty and she came out crying . first of all if your dumb salon even has the nerve to offer balayage color then make sure your stylists know HOW TO DO A BALAYAGE. SECONDLY, UPDATE YOUR FREAKING PRICES ON YOIR WEBSITE BECAUSE WHY AM I PAYING 330 when it said starts at 130. Im a lawyer, you guys tried to fool my daughter, and you also did my daughter so dirty. if you guys don't fix my daughters hair properly or get a licensed balayage stylist i WILL press charges. she even stated she didn't want it this brassy orange tone, and you also did not do no damn blending this is not even a. balayage it's just a shitty fucking color job read more

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This was my first time at Hair Cuttery in Hamilton NJ and I was very disappointed with my hair appointment with Ashley. I booked the appointment over the phone with her and she told me that she would be my stylist the morning of August 9. I told her that my husband and I were the guests of honor at our anniversary party which was being given by our daughters and held at Rats Restaurant at Grounds for Sculpture nearby. I told her I would need styling and products to reduce my frizz. At the appointment, Ashley said she would grab a product to help with my hair frizz which I was very worried about because this was an important event in our honor and it was a very hot and humid day. I became flabbergasted when Ashley depressed the frizz product nozzle once and applied it to the back of my head and then she put the product down. I thought perhaps she was going to spray as she moved along drying my hair and not all at once but she made no further attempt to spray my hair. Eventually, I asked her if she could apply the product all over my head and she depressed the nozzle one more time again in the back of my head. She was clearly reluctant to use this hair product on me. I was only semi pleased with her styling but the bigger problem was the frizz I had to deal with at the event where there were many outdoor photos taken on this hot and humid day with our photographer around the Grounds for Sculpture. I was very disappointed in my hair appointment with Ashley. read more

Took my son (3) here and Paige did an amazing job on his haircut. She listened to what I wanted and executed it flawlessly not to mention she was so fast, I'm talking in and out of the salon in 20 minutes...ON A FRIDAY AFTERNOON!!! So great and we will definitely be back! read more

Paige was excellent! Had never been here before so was a bit nervous she put me right at ease She talked to me about my hair and what I wanted she made her suggestion and it worked out beautifully! read more

Donna did a great job on my daughter's haircut. She was pleasant to work with and my daughter was pleased.

Jessica has been cutting my hair at Hamilton Marketplace after our Hair Cuttery in Howell closed permanently. She's an artist. Does not, nor would she ever rush her color/cut/blow out. Brought a picture of a haircut I loved today, she totally knocked it out of the park. Left very happy! read more

Hair Cuttery - I could not be happier with this cut/color! - Hair Stylists Near Me - Hamilton, New Jersey

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Their (new) appointment system is screwy...now I have to make an appointment 2 or more days ahead so I don't have to keep checking the site all the time waiting for an opening in the afternoon. Otherwise if I don't have time I'll just have to go to a different place. read more

Rude and and not very welcoming no one smiles Dirty looks from people who aren't cutting your hair. A bad atmosphere Wouldn't recommend to anyone read more

Any establishment who turns away business is a joke. just go to great clips, they accept walk ins. hair Cuttery thinks they are some kind specialty haircut place when they are simply Burger King to great clips McDonald'. read more

I was very pleased with the hair cut. Beth did an excellent job and gave me some good suggestions to maintain it

I was so tired of touching up my roots and decided to go back to black, my natural color. However, I work so late that it is so difficult for me to find somewhere I can get my color done after I'm off work. Luckily for me, the local Hair Cuttery was open until 9pm. I called and made an appointment for 7pm the weekend prior. I arrived to my appointment a little bit early, and no one noticed me or checked me in. I was worried that they'd take someone before me who came in after me. As they grew more crowded, I became a bit frustrated. Even when the phone rang, it looked like no one working there even heard it. It rang for almost 5 minutes before a girl finished someone's cut and answered the phone when she went to the front to ring up her client. Then fortunately, my name was called even though I was never checked in. My hair turned out nice, and I understand the upcharge for its length, but I thought it was still a bit costly for a single color/single process at a chain salon. Next time I'd probably take the time to find a local salon, as long as my schedule can allow it. read more

Hair Cuttery - View from the front - Hair Stylists Near Me - Hamilton, New Jersey

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Will never go back to this place again! I can only recommend you go here if you would like to be a victim of fraudulent activity. I went in for a simple all over black color. The stylist brings me the book to show me the color and I say okay. When she takes my hair down from its bun she mentions a "root to ends" application charge of $20 and I think to myself that's weird but it must be their policy so I say okay. The whole appointment goes about. I pay after two hours of being at this "salon" and when I get my receipt in my email I notice that the $27 up charge was for a gloss and tone. I was lied to and will be reporting this to my credit card company if I do not receive a refund EXPEDITIOUSLY! read more

I had a very good experience today at the hair cuttery, in the Hamilton Marketplace. Rachel did my color & cut & she did a fantastic job!

Absolutely horrible! Made an appointment for my daughter. Sat in there for 20 minutes before any even addressed us. Then we someone finally came over- she said my stylist went home and they forgot to tell us. I booked with any stylist. Anyway a kinda glad my daughter didnt get a cut there anyway/ the work that I saw while waiting for as subpar- won't be back. read more

Had the most pleasant experience at the Hair Cuttery in Hamilton Township, NJ this morning (marketplace) The stylist I had the appointment with was not there consequently another stylist cut my hair. Let me tell you, she was absolutely wonderful. I recommend her highly, her name is Mariana, Needless to say You know I booked another appointment . Peace, Zelma N. read more

I've been going to the Hamilton Marketplace Hair Cuttery for many years. My daughter always has complicated multi-dimensional colors done and has always left with a huge smile on her face. Heather Carter does an outstanding job every single time. It's worth the time and money because my daughter is always treated so well and she leaves feeling confident and beautiful. I highly recommend seeing Heather for both cut and color! read more

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Nope. I made an appointment last week for my only day off . I made the earliest appointment of the day. After having my temperature checked twice and being left outside I was told that the hair stylist they booked me for was not even working today. NOPE, they did not offer to fit me in, or anything. Just sorry, we made a mistake. At least I know my temperature is fine. When I asked about who is the owner to complain to I was told they only have corporate. Which is my next email. read more

I got a horrible cut and this new stylist overcharges me and says she a lead stylist and should get paid more. She totally hacked my hair and I will never ever go . She was in a rush to do her friends hair. After going here for 30 years and I have already spread the word my adult daughter won't be going there and a few of my friends. I lifted in the town the salon is in and even my bangs were long on one side and short on another plus she cut them super short like a 12yr old kid! She was very nasty too. Never again plus a dirty salon too! read more

Well this lady Delma that works at the hair Cuttery at 142 Hamilton market place is a very rude and doesn't know how to speak to people, I was 5 minutes late to my appointment and told the lady that greeted me so, she didn't check me in so I sat to wait for my appointment and then Delma finally comes out and says oh did you check in I said no was waiting for someone to check me in. Then Delma just walks away few minutes later comes back and lifts my hair and says you know your 15 minutes late. Told her no I'm was five minutes and walked out as to not say something she wouldn't like. I'm glad to see this is how hair Cuttery treats there customers will be telling all my friends not to use hair Cuttery very rude and disrespectful.. read more

Just your average Hair Cuttery. I had an appointment at 12:30pm on New Year's Eve with Terri but had to wait until 1:05pm before she was ready to see me. I was frustrated with my 35-minute wait time, but Terri was friendly and efficient once she started working with me. I got a simple shampoo, cut, and blowdry. My hair is quite a bit shorter than I had expected, but I am overall happy with the result. read more

Whole family goes here. Even my wife. Always happy with the results. Never have to wait if we call in before we get there. Cori is great. read more

My family recently moved to the area, so I needed a new place to get my hair cut. I had a really positive experience at the Hair Cuttery I used to go to, so I booked an appointment here. I gave Tara very specific instructions and told her 3 separate times that my cut was going to be too short, but I still walked out looking like Sid from Toy Story. And when I expressed that it was just too short, I was told that "it'll grow back," and that "at least I won't have to get a haircut for a long time." I understand that it's just a haircut, but how could anyone think a cut like this could look good on anyone over the age of 8? read more

I had an appointment at 5 and called to check around 3 to verify the time of my appointment it was confirmed and then Called to check in for my appointment in the parking lot and said I'm sorry but your appointment is cancelled and we tried to call you but your phone number we had was a digit short and then when I said well why was I not told at 3 that it was cancelled she said I'm sorry ... I informed the manager that I have wedding to go to in three days and if someone could please just give me a cut and I'll dye my own hair and she said I'm sorry but we can't squeeze you in absolute horrible service would strongly not recommend read more

They completely destroyed my 10 year old's hair cut. He went in for a trim and came out looking like he just enlisted. We brought a picture and gave clear instructions but obviously she never received any training for professional hair cuts. You are better off taking a clipper and do it yourself. If they can't get 10 year old boy's haircut right, can't imagine much else will go right. read more

I have to give them a 5 star because Fallyn & Debbie are awesome hairstylist. Fallyn cut my hair and did a great job. Thank you guys

Went in for a blowout, some large curls, how hard can that be right?? Apparently very! The so called MASTER STYLIST, more master of disaster! I came in from out of town, had a big event to go to. She did not use the big round brush, I was left with a frizz of a mess, then she used a 1/2 inch barrel on my LONG hair, I looked like I stuck my finger in an electric socket. Then I asked, why not use the flat iron to curl it? She replied, "oh do you know how? I never heard of that'? I was baffled at that one. I was able to salvage this mess myself with my own curling wand. Do they not send their stylist to trade shows, and further education? I will never step foot in one of these cheap salons again. They need to re-educate these so called stylists! What a waste of my time and MONEY! read more

Happy to say I have returned. I am loyal to Cori, and she takes appointments! A huge plus! She is wonderful, thorough, and actually listens to you. Make your appointment with Cori NOW! read more

I am very disapointed. If you have long hair they charge you extra $30.00. All I got was partial Highlights done there. Go to another Hair Cuttery they don't charge if you have long hair. I only got top of my head partial highlight. read more

We checked in for a simple wash and cut. Arrived earlier than the check in. The older woman at the desk said it'll be 15 minute wait which we were fine with since we came early. As we are waiting, a new customer walks in says she forgot to do the check in and wasn't sure what coloring and cut she wants. A stylist sat her down and had a 30+ minute chat on what she could do and that maybe she should come back if she wanted to make it by closing. I waited all this time and when I finally spoke up the woman who had checked me in said they can't go by the order of arrival all the time and that she was just figuring out what her client would want. Instead of taking the client who was on time and waiting what was 40+minutes, they chose someone who might not even get anything done today. The employees are disrespectful and the inside of the place was not clean, so in a way, it's good i wasn't able to have my cut done here. But that's what you get from a cheap franchise. read more

No one appears to be in charge. I brought my daughter in and checked in. They said 20 mins. I left and came back 20 mins later. No one acknowledges us. We sit there for 20 mins. I finally get someone's attention and ask how much longer. She disappears and comes back and tells me another hour. I asked her if she were kidding and she said "well you left". How about someone communicate with me as I'm sitting there. Went over to the one on 33 and they helped us immediately and did a great job. read more

Hamilton store. Said she lived in Trenton. I HAD grown my hair out. I just wanted one inch off all over. Shape it up. She cut off MUCH MORE. Like 4 or 5 inches more. Then shaved my neck. Not close to what I ask for. Okay-ish very short cut but didn't want short or ask for that. read more

Marketplace hair cuttery has Great stylists. This is a great hair cuttery. The stylists are friendly and helpful and they reasonably priced.

No stars. I arrived after booking an appointment and was treated like I had broken into a private home. I was told that it was a two hour wait. When they looked up my name in the computer it came right up but they told me that the stylist I'd asked for doesn't take appointments. It was my third time there, they had my name and info. I will never go back and I told them so. I told them that they were inappropriate and that I would tell EVERYONE I KNOW. With so many salons and so many stylists, do not waste your time here. read more

I am a very disappointed customer. I have been a loyal Hair Cuttery customer for the past 10 years at the Hamilton Marketplace in Hamilton,NJ. I have spent thousands of dollars a year on services and products. I have supported the staff and their families in fundraisers and other charitable events associated with Hair Cuttery. I always gave a gratuity of 20% or more every time I was given a service. Unfortunately, the corporation investigated their staff of hair stylists and discovered their hairstylists were not reporting the correct service codes and as a result the prices given to customers from the hairdressing staff were incorrect at several salons across the country. Since then the company updated their coding and pricing as of September 2014 and issued this book of codes and prices according to the services which is kept as a reference tool for each of the salons. If a hairdresser is not sure of a selection of encoded services the book is a useful tool as a reference for both management and staff. I have had the opportunity to utilize a few of the hair stylists in the salon over the course of several years. I have only recently found out in November of 2015 the staff wasn't properly selecting the proper code regarding the service performed to me. As a result, the prices were incorrect. Take note that the most updated book of codes and prices were as of September 2014. Over a year and two months went by and was then approached by management of this event. I blame this irresponsible event on the manager of this salon due to a lack of training to her staff regarding codes and pricing. It is false representation. As a result, I was informed the correct code associated with the service given to me should have been $10 more. Previously, I was paying anywhere between $17-$32 for a shampoo, blowout and set. The range was due to what type of hairstylist was utilized for the service. Level 1 to a master stylist. Now it changed to $28- $35. I was upset about the lack of training given to the staff and it solely reflects poor management at all levels within the company. I returned to the salon with a brand new haircut. For years I have my haircut done by another salon. My new haircut length change is by 5 inches. I made an appointment with, Fallon, a Master Hairstylist who has been working at this salon for a few years. I was serviced by her on two different occasions for the New Year 2016. At the end of each of the monetary transactions she informed me it would be $20 which I paid. Until I received a phone call on January 20, 2016, 30 minutes prior to my third appointment with her she said her price went up to $29. I asked for her manager Debbie and informed me about the correction. I told her this is very unprofessional of both management and staff. Again I was a victim of false representation regarding false prices. I informed Debbie, the manager, Fallon is a master stylist who should know how to price her services and encode them correctly in order to have the correct monetary transaction given to the customer so the company and stylist would be compensated correctly. Nearly two weeks went by from the first visit to the third visit and no one, not Fallon nor Debbie contacted me immediately following the first visit to discuss their situation. Time lapsed. There is no excuse for this event to have ever have occurred and I was thoroughly disappointed on the way management handled this case. I quickly asked for the Regional manager's number and informed her what occurred. I informed the regional manager that Fallon should be taken off the floor immediately to be retrained by her manager until she is confident and thoroughly knowledgeable about selecting the correct code and service in order to perform her required duties given. The regional manager agreed to have her retrained however did not agree with me regarding the price. I told her a good manager would have "saved face" and continue with the same price of $20 to keep the client happy and to retain them as a client.. As for Fallon, it would have been money lost but a valuable lesson taught and corrected for her future clients as well as for the salon. In conclusion, I will not be returning to this Hair Cuttery Salon and will take my money elsewhere and they will loose revenue. So beware potential customers regarding the Hair Cuttery at Hamilton Marketplace due to poor management, poor customer service practices constant price changing and lack of knowledgeable hairstylists. read more

WORST CUSTOMER SERVICE OF MY LIFE I am extremely heated and offended by the employees working at this location. My gf and I walked in for a hair cut but as soon as we got in not a single person greeted us or even looked at us. We standed waiting for about a minute then sat down. We waited for 30 MINUTES before eventually walking out. The entire time we waited not a single employee even acknowledged our presence. The receptionist/manager was busy for 10 minutes talking to a friend/Customer. When she was done she went into the back room only to return 25 minutes later to say goodbye to her friend, stand directly in front of us literally doing nothing and didn't even look at us. One hair stylist finished with her client then walked out of the store came back with food and went to the back. I get people get dinner breaks but she didn't even ask if we had been helped when she was literally right in front of us ringing up her client. Every single customer that came in after us was greeted immediately. I left extremely offended and enraged and my gf was literally CRYING as we left. I FELL LIKE WE WERE PURPOSELY IGNORED. I will never ever go to this location again and I will 100% tell everyone I know not to go to this location. The reason I gave it one star was because you have to put at least one. I would of rather gave negative stars. DO NOT GO TO THIS LOCATION. EMOLOYESS ARE RUDE read more

Fallyn is awesome!!! My daughter will only go to her. When I get a color and highlight I always get compliments by others.

I have been a loyal customer to this salon for over ten years. I have had multiple different stylists and have always walked out happy with the results, be it a color or cut. Last week I went for a highlight/lowlights and cut. I brought a specific picture and showed it to the stylist. I specifically said i didnt want any red or brassy tones (specifically brown and blonde). After two hours in the chair, she washed it out and explained that the roots looked brassy so she applied a toner. The toner didn't work as she hoped and so she tried another. After asking the Manger for a suggestion, she went and did something other than what was suggested. After a total of 6 hours at the salon, and multiple attempts at fixing the color, I walked out with red roots and bleach blonde hair. I was so tired of being there that I just wanted to leave. I paid and tipped and left unhappy. The next day I called and explained the situation to Debbie and she offered to fix it. I made an appointment with her for the following day. I arrived 5 minutes before my appointment and Debbie said she was 15 mins behind. I waited almost an hour!! I finally sat in her chair and showed her the picture of what I originally asked for. She said she do new highlights and low lights. At the end, she did take away the bleached look,however instead of a nice natural light brown and blonde as I the photo, I walked out with ash/black (not brown) and almost no blonde left. And my roots are still red!!!!! My hair is so over processed now and I don't even know how to fix it. It's a shame that this one experience has put such a bad taste in my mouth for this salon. I will not be going back. read more