I was supposed to have an appointment here today and it randomly got canceled. I am going out of…read moretown tomorrow and only chose this place because they're the only place around me that had availability, why makes sense now. They're the most unprofessional and rude people I've ever interacted with. I scheduled my appointment Monday afternoon expecting to just simply receive an email about my appointment. Instead I had a received a message from my hairdresser jasmine asking if I wanted highlights in my hair?? In my appointment I had stated that I had three colors in my hair and was simply looking for a touch up and to redo my roots. I was not on my phone all day due to being at work and when I get home I see my appointments canceled. Absolutely frustrated I message asking why my appointment was canceled stating how extremely unprofessional it is to cancel someone's hair appointment not even 24 hours before the appointment but all she had to say was that "it was her policy" and it would be a bigger service which no it wouldn't, it's a color touch up, she refused to even see my hair before canceling my appointment a second time when I made it again so keep in mind she didn't even have any clue what she was working with. My hair is a super easy fix everyone told me that and when I got my hair done in Florida they told me it would be about $90 to recolor it which is what you guys charge but then she's telling me it's a bigger service and she can't do it? So now I have to go on vacation with my hair faded and looking like this when I could've looked for other places earlier. Now it's definitely too late as I leave tomorrow and I've wasted my time and energy.

I showed Aleksa a picture I liked and she made my hair look just like I wanted . It's been a few…read moreweeks now and the color has not faded or turned different . She was so kind and gave me the best recommendations for hair products because I have never dyed my hair before. If you also never colored your hair and want something new , I highly recommend Aleksa at Luna Hair Salon. (first pic is in the sunlight)

MY HAIR IS DESTROYED and I was intentionally charged in full for the complimentary service to…read moreremedy it. Maria, the owner, blatantly lied and took advantage of me and the salons "color specialists" completely destroyed my hair. After receiving my haircolor service I was extremely disappointed with the result & reached out to my hair stylist, Olivia, to voice my concerns and she said it was an easy fix, but it wasn't as her attempt made matters worse. Maria said she just wanted me to be happy and offered a consultation with a senior stylist, Alexa, in addition to providing a complimentary at-home hair care product to help with the damage. I initially requested a refund, but Maria stated that due to the time that had elapsed a refund wasn't optional. To be clear, this timeline was created by the salon as I reached out immediately and my boyfriend's mother had to reach back out to Maria about 5 days after leaving a detailed message with no call back. I went to the consultation with Alexa. After 15 min. Alexa was ready and we discussed and agreed on a plan for a complimentary partial lowlight to add dimension back into my hair. She stated I would need to pay for the highlight portion on my roots because too much time had passed. I scheduled the complimentary lowlight and held off on the root highlight touch up, to allow my damaged hair to grow out. At no point had anyone taken responsibility or apologized. Before I left I mentioned that the owner was going to leave a product for me to help with the damage, so the senior stylist showed me a specific product and explained how beneficial it would be for my hair. She said she'd be right back, then came back with 2 trial size mousse products, that were most likely freebies with their order, and were completely different from what she had recommended. She said she didn't have any of that product in the back to give to me, but I could purchase it if I wanted to. The stylist I was scheduled to see for the complimentary lowlight was pregnant and ended up having her baby. Without my consent or knowledge, I was scheduled to see Olivia, the hair stylist who caused the damage to my hair. I was made aware of this when I called to confirm my date and time and this is when they stated the date/time with Olivia. I expressed my concerns and stated I wasn't comfortable seeing Oliva, so they placed me with a different stylist. After many months had passed (approx 4 months) the appointment finally took place, there was zero sense of urgency on the salon's end to rectify the situation. At my color correction appointment, and before the stylist began, I confirmed if what she was doing on my hair that day was included in the complimentary service that was discussed, to which she replied back with, "yeah yeah". At check out I was charged the full amount for the service plus the product I was buying, so a total of $145. When I questioned the charge and asked for the breakdown the person checking me out yelled over to the stylist who did my hair asking what she did on me, to which she stated, "a partial lowlight". I reminded the person who was checking me out that the service was complementary, then she stated that the amount would be taken off the cost of the product I purchased, the $15 shampoo bringing the charge down to $130. I was so mortified I just paid and left. My hair was left looking the same and was now even more compromised from the incompetent & amateurish "Color Specialists". The shady behavior by the owner is beyond disgusting, unprofessional and completely childish. I am now being seen at a salon with extremely experienced stylists, who were all mortified over my experience and the extensive damage to my hair. Hard lesson learned, but I'm at least in the best hands now and on my hair repair journey.

ATROCIOUS & EGREGIOUS BEHAVIOR BY 322 SALON OWNER Nothing in…read morethe beauty industry is a perfect science, it can be anticipated that an undesired outcome will happen, so how a business reacts and handles such a situation is a vital component, which Salon 322 failed miserably at. I was directly involved with assisting my son's girlfriend, who is like a daughter to me, in addressing severe damage to her hair caused by a Salon 322 "color specialist". I have over 10 years of Operational Management experience within this particular industry, which includes various sub-segments such as hair, nails, massage therapy, and basic & medical aesthetics. After expressing my concerns, Maria offered a complementary consultation to meet with a senior stylist, who come to find out after the fact was the same stylist who advised Olivia during the appointment that severely damaged her hair. After 4 months had passed she finally had her complimentary low light service and was charged in full. Timeline: March 2nd, first appointment with Olivia Rising, went from brunette to icy blonde in one session; July 12th, second appointment with Olivia Rising, left very disappointed, hair was extremely dry and broken, color was a strawberry blonde with some bluish cool pieces, $160; August 2nd, first correction appointment with Olivia Rising, color became more brassy strawberry blonde and the texture was still hay-like, no charge; Later in August, had the consultation with Alexa, senior stylist/manager, who stated she would do a partial lowlight at no cost to add dimension back into her hair per the owners direction; November 9th, "complementary" appointment to attempt to break up the color with a partial low light, charged in full for the "complementary" service at $130. When I called the salon for clarification I was told the price was taken off of the $15 shampoo that was purchased. I reminded the person that I was speaking with that this was agreed to be a complimentary service as part of the color correction. Maria then took my call and restated that she took the cost off of the product. After I pointed out that a $15 product was not comparable to the cost of a lowlight service, she then proceeded to yell in an eradicative and unprofessional manner. Specifically, she screamed, "You know what, her hair looked beautiful when she left. We've talked about this so many times. You're no longer allowed in my salon!" then hung up. To be clear, this was only my 2nd time speaking to Marie & her hair did not look beautiful, it was horrendous, looking and feeling the same. You and your "color specialists" lack the necessary skill set and knowledge on how to safely process color when attempting to elevate a brunette to blonde. Hard lesson learned, now we know. To Maria: You should be ashamed of your behavior and actions. I realize your focus was more concentrated on your new Medspa you recently opened, in fact your grand opening was the very next night, however as a business owner you still have a certain level of responsibility and due diligence to your salon clients. Your manager, who we directly dealt with, lacks appropriate basic management skills as she had to continually check in with you. You blatantly lied and were deceitful to a child, and for what... $130? I wish you the very best of luck with your new establishment, because based on our experience at your salon it seems that you'll need it. If you and your salon staff struggled to efficiently handle a color correction issue, I can't even imagine how you and your inexperienced Medspa staff will handle medical complications. I understand you are a mother as well, so I ask you, is this how you'd want your child treated one day? I will give the benefit of the doubt and assume you're a much better mother than a business owner/manager. That said, I would strongly urge you to do some reflecting and make improvements to your business ethics and overall moral.

I am strongly advising you to not waste your time and money here…read more I am came here twice and both times spent 160-190 dollars on my hair dye but left extremely unhappy. My old hair color came back after just one wash and when I questioned it, they will just tell me they can't do anything about it or that I must buy their pricey shampoos to make it work. They even recommended me to dye it a second time in a week to get the color that I want....which just tells me they just want your money knowing that-that much of chemicals in someone's here in just a short amount of time is harmful and unhealthy. My hair also fell out a lot due to the extreme amount use of chemicals. You are better off buying one of those drugstore hair dyes in a box than coming here. I am never coming back and do not recommend to anyone

I've been searching for a new stylist for about 2 years now. I am so happy I found Kelly! For the…read morefirst time in a long time I feel like my hair looks good again and I've had many compliments. My daughter was so impressed, she made an appointment!! The new salon is beautiful and... the wash station chairs recline with leg rests! The place is very chic and everyone was super friendly.

Been going to Amanda for two years now. She does a fabulous job! The salon is always clean,…read moredecorated very tastefully, and they do nails! I love coming to Fringe to get pampered!

Really lucky to have found this place. I've been able to get consistently great haircuts (lob) as a…read morewalk-in client.

Thank you Lotus Salon​ in #FeedingHills! Mint Conditioner felt great on the scalp and the scent on…read moremint in the air was very pleasant. I think the hair cut looks great. Will be back in the future.

From the owner: Lotus salon is proudly committed to bringing you the most natural and eco-friendly products…read moreavailable in all areas of the salon. Our team at Lotus Salon is professional, friendly, talented and educated to provide a high quality and relaxing salon experience.

Well I'm crushed. I went in to see my amazing stylist, right as her previous customer was checking…read moreout. The poor woman looked like she was about to cry. To be fair, so did my stylist. She was having to explain how the owners had changed the prices, so her total went from $75 to $130!! For the exact same thing! Listen, I've been in the elite spa industry for 20 years. Working with double six figure stylists. This...has NEVER happened!!! One of my closest friends, and godmother to my daughter, who retired from clairol, said "100%, never go back. The only excuse for THAT, is greed". She also told me to ask if the owners cut decided to take time off, because that's one excuse for suddenly jacking up their prices that much. I'm not going back, though. My appointment was for two men's cuts and a dry cut. Our total was $150!! Again, I'm heartbroken. Best of luck to you Robin, you really are phenomenal.

I loved the place other than how the lady who did my hair got mad because I had to pick up the…read morephone for my kid who had turned out to have an emergency so I had to ask her if it was okay to make another appointment yet she said that I made her waste her Time and I did pay her full price even tho she only washed it cuz I felt bad she told me no to making another appointment which when I asked the manager she had said she was sorry and the lady kept telling her not to let me make another appointment yet my kid was in the Hospital

I have been going here periodically only because I'm not compliant with getting my hair done lol…read morefor many years. Great place. Everyone is very personable and very friendly. I would highly recommend them.

For those who know me & figured I only had one hair spot in the region other than the one I did in…read moreNorthampton you may not know me fully well or assumed & just got burned like BBQ wood in a smoker. This spot not just does women but men as well & they after a bit of time know you & know bits of your hair style/cuts as the seasons come about. Cuts are few dollars lower than the Hampshire County one I did but worth the money & tip I may add.

Holly is SO amazing and professional. I have been seeing her for a few years for facials= HEAVEN!!…read moreI highly recommend this salon!!!

I've been here a number of times and I have to say that continued patronage isn't overly valued…read morefrom my experience. I've used them for at least 8 haircuts and a number of waxing jobs. When my regular hairdresser was unavailable I used another one of the ladies who was available. She cut and then (overly) styled my hair so that it was hard to get a sense of the length and how my hair fell on its own. When I called and came back the next day because I didn't like my bang length they charged me again for the adjustment. That seemed really silly to me and I haven't been back since. My mom used to go here as well but when she asked for a much shorter cut (to change things up) the hairdresser she had all but refused to do it. She left with a fine haircut but went somewhere else the next day to get what she actually requested. Everyone is nice enough and I had a number of good experiences. I'm just put off by the customer service, or lack of, here.

I have been going to the salon for thirty years. I have never had a bad experience and have always…read morebeen very happy with the results. I have been seeing Carol with a back up of Mia. Both are very knowledgeable about color, highlights and style. I love that I can go in and say. I just feel like a change, and they offer many great suggestions. The staff is very friendly. I look forward to my visits to the salon and consider it my treat day!!

Tres Chic is such a nice place to go to. All the people there are friendly and down to earth…read more I've been going to Mia for years and she is the best hairdresser I have ever been to. She not only knows what she's doing, she has an abundance of talent. I've always gotten great work from Mia and left there happy I found her.