Promises, promises and still no quote after 3 text attempts. Can't even contact them by phone or…read moretext; the inbox is full. This agent left Farmer's and didn't have the courtesy to let me know! Now, an independent agent, can't manage to email me a homeowner's quote. A BIG RED FLAG.

Elizabeth is quick to respond, incredibly helpful, knowledgeable, and very pleasant to work with. I…read morereached out to her for home insurance/Auto quote and she was able to work with me to reduce my overall premiums which I was paying with Geico. She explains and answers all questions and is a great person to have on your side. Thank you!

I've been with them for over 35 years and have always been impressed with their customer service…read more I had my home, cars, boat & motor home insurance with them...

Very unclear of how this office is still in business . Staff was very rude I will not return save…read moreyourself the hassle and go somewhere else

Helpful and supportive, he made sure I got coverage, even when the process had challenges. Highly…read morerecommend!

Jason Veirs is an agent you can depend on! I was experiencing difficulties with an insurance…read morecompany and asked Jason to advocate on my behalf and without hesitation, he did! He tenaciously fought for me and the problem was resolved quickly!

Micah is the best, he is great with customer service and I enjoy working with him. I always trust…read morewhat he tells me.

I have been a State Farm customer for 25+ years. Tony at this office has been extremely…read moreprofessional. He is very knowledgeable and takes action right away. His promptness and willingness to help and get it done is much appreciated and difficult último to find these days! I highly recommend him for all insurance needs. -Angel R.

I've known the Brouillette's since I was a child and my parents became their customers. When I…read morebecame an adult, it seemed only logical that I would follow in their footsteps. I have never for a moment regretted that decision. They have met all of my family's insurance needs with friendly, helpful, proactive service through many of my life's ups and downs. Gene,Linda & the whole team are simply superb!

if u like NEVER being able to reach a live person ... by all means use this agency! if u like not…read morereceiving professional responses to claims questions ... well,, brouilette insurance is perfect for u!!! if u like repeatedly receiving inaccurate, incomplete information ... by all means call nora or myra - cause they're the best at this!!! but best if all, if u love being talked-down to, or hung-up on - well, i can not provide u with a better recommendation than to use brouilette insurance. there are lots of better alternatives and after over 20 plus years if giving them my business ... well, i've wised up and i'm moving on!!!

this farmers agency definitely earns the 5 star in customer quality service. sara crook and janet…read moregave me outstanding customer service. the entire office staff is a very nice crew. five stars all the way. definitely recommend them. thank you sara for making me feel so welcome, infact thanks to all the staff. janet you have the best customer service provided by you and your staff.thank you!

Poor customer service with clueless untrained staff. Think twice before you go. I have been with…read morefarmers for 12+ years. They don't take any frustration from their customers. Farmers need to provide customer service training. I will have my policy transferred to different agent. Official complain to follow hoping that will give them a lesson in customer service. Think twice!

Very disappointed with the customer service at this agency…read more I've been trying to renew my home insurance policy for over a week . I've called multiple times and each time I'm told someone will get back to me--but no one ever does. Every time I call, I have to explain the entire situation from the beginning like it's the first time. Brian, repeatedly promised he would call me back within 30 minutes but never followed through. When I called the office to follow up, I was told "Oh, he leaves at 12 PM"--as if that justifies not following up with a customer. This has been a very frustrating and unprofessional experience. If you value your time and want reliable communication, I'd suggest looking elsewhere.

Andy and Brian have been helpful and responsive with questions and services. I moved here from out…read moreof state so a new HO and fire policy got tricky. They were a great help!

The representative was characterized by his extreme patience and absence of any The representative…read morewas characterized by his extreme patience and absence of any personal interest or bias in providing advice, as he was always ready to listen and interact with my inquiries without prejudice or reservation. This professional approach and patience exhibited by the representative reflect his dedication to providing the best services impartially." interest or bias in providing advice, as he was always ready to listen and interact with my inquiries without prejudice or reservation. This professional approach and patience exhibited by the representative reflect his dedication to providing the best services impartially."

I highly recommend Fawaz, thanks to his expertise I now have covered California! He is very patient…read moreand helpful. Please go to him, he definitely knows what he is doing and will go out of his way to explain your options.