Chris takes excellent care of all of our health insurance needs. He finds the best products and…read morethen carefully walked us through our options. He is very helpful navigating the often confusing process. We would, and have, highly recommend him.

Chris delivers a professional level of service. Asks the right questions to understand your goals…read moreand needs. Has patience to help you simply understand the complexity of an important financial decision. Ultimately cares about what is best for the client. Top notch all around.

Brent is my guy. He is hands on deck, immediate response care you need for a small business. I…read morecannot say enough about the coverage I had or this agent. Loved it 10-stars to Brent

Following my previous review (dated 7/11/25), I was contacted by Michael Fusco, who expressed that…read morehe didn't believe I was being "fair" to his staff. I took the time to explain, in detail, where the service had fallen short. While he initially interrupted me several times, he eventually allowed himself to listen and expressed empathy - ultimately agreeing with my concerns - he made an unprofessional comment about one of his own employees that I won't repeat here out of respect for that individual's dignity. During the call, he asked whether I coach or facilitate people in his position. I declined to engage further and offered to refer him elsewhere, as I had no desire to continue doing business with this organization in any capacity. Michael said he would personally handle my cancellation and sent me DocuSign documents to finalize it. He followed up via both email and text to confirm receipt. Unfortunately, several hours later, I received an unsolicited package at my home address - an address I had only provided for business purposes. This felt unprofessional at best and unsettling at worst. Today, I received another text from Michael's personal phone number, stating he had not received my cancellation forms, despite confirming their receipt in a previous message. I reiterated that he had already acknowledged receiving them, asked him not to send anything further to my home, and requested that all future communication be handled via email only. His response: he now had received the forms (again, contrary to the text he'd just sent), and that he would no longer keep me "informed." He then added a sarcastic remark questioning my knowledge of how an LPR works, referencing the industry he believes I work in. I again asked him to stop texting me. Shortly after, I noticed he had viewed my LinkedIn profile - further blurring the line between professional correspondence and invasive behavior. I'm writing this update because I now feel harassed. Despite my repeated, explicit requests to limit communication to email and to respect my privacy, those boundaries have not been honored. This has shifted from a poor customer service experience to something that feels personally invasive and aggressive. Please beware. I sincerely hope no other customer is made to feel this way.

Great customer service, knowledgeable agents, and excellent solutions! I wouldn't trust anyone else!read more

I was very pleased with the professionalism and helpfulness. The meeting was informative as well.read more

We had a great experience working with Marc Sandknop from SPF Insurance Services. He was patient,…read moreanswered all our questions and provided options for our medical and dental insurance needs. I'm recently retired, but not at the age for Medicare - we feel really good about the choices we made through SPF for our family.

Worked with Marc and had a terrible experience. Unprofessional, very poor communication, and I've…read morebeen waiting almost two weeks for a simple change of plan (I moved out of the area and need new coverage). He's also always late on our arranged calls, flaked on one of them altogether. Can't seem to get any of my contact info correct either, keeps emailing my wife all my info and now has the wrong zip code. What a waste of time.

I turned 65 recently and needed guidance regarding my Medicare coverage. Mark came highly…read morerecommended by a friend, and I could not be happier. He is extremely knowledgeable, patient and eager to help me with any issues I face. I seriously don't know how anyone can work out the intricacies of Medicare without Mark's help!

If you are like me, you got bombarded with ads for Medicare insurance the beginning of the year you…read moreturned 65. I actually (foolishly) thought I could sort through it all on my own and I put it off. I picked Mark after watching his video on the website. Very happy with how it all turned out. He is very helpful and patient, no pressure and was available to answer every question I had or got the answer for me. I highly recommend working with him rather than trying to figure it out on your own!!

Trying to cancel auto pay but nobody can help me. I tried to create an account online but the…read moremember number doesn't come up. So much wasted time, I'm on hold still while submitting this review.

Terrible company. I've been trying to cancel my membership for the past 3 hours and they keep…read moresending me back and forth between callers. Worst customer service I've ever seen.

extremely rude place - they intentional screw up your name to irritate u - even after repeatedly…read morespelling and saying my very easy name. a very easy elementary name & u learn in 1st grade on. Godzilla refused to give me her name said i dont need it. when she states she doesnt know how a change takes place - i try to explain what the corp ins carrier said but she snaps back she knows i again asked for her name - refuses states 2 in ofc shes one of them and i dont need her name. i tell her then forget it i dont need their rudeness. mercury ins should dc them as agents

Extremely helpful. Extremely affordable. We worked with both Mr. Lundy himself and Katharine Duffy…read moreand both were courteous and knowledgeable. We went in a couple of times and we had a lot of back and forth while making decisions and never did they charge us extra fees or run out of information.

Shirley has been such an unbelievable help to me...twice! I was so worried about navigating my way…read morethrough the sometimes confusing Covered California. She stepped me through it and it was so helpful to have someone to answer the many questions that arise during this process. I was amazed this level if assistance was available and at no cost to me! She went far beyond my expectations. Thank you Shirley! Tammy

I was with this insurance company for years, they managed all of our extensive insurance needs…read more Until a couple of years ago, in my opinion, they just stopped caring about my business, they wouldn't help me renew my policies, and became very rude and unprofessional. As we began moving our policies elsewhere we found several errors including being under-insured, improperly covered and in my opinion general incompetence by their agents. We have finally moved our nearly two dozen business, personal and auto policies to other companies that actually want our business and can properly manage our needs.

When I quit my job, I was most concerned about how to pay for health insurance coverage. At first,…read moreI thought I'd use COBRA to keep my employer's plan. But then I gave Jeana a call. She did some quick calculations and figured out that I qualified for MediCal -- which meant I'd pay $0 a month for healthcare coverage! Once I started doing freelance work, Jeana also helped me find an inexpensive Silver plan with a very low deductible. With Jeana's help, I've saved more than $2,000 in premium payments that I would have otherwise wasted on unnecessary coverage. And one more thing: Jeana is so patient and friendly. She answered all my questions along the way, and she was always available when I needed help!

Regency West Insurance is your one stop shop. Jeana made everything easy to understand, and helped…read moreme every step along the way. She is also very knowledgable on the ever changing laws, that I didn't need to try to decode anything myself. This made enrolling a breeze for me, and since I had her on my side, I know that I made the best decision for myself based on her expertise.