We had a seamless experience at backdoor sports! The check in process was fast and smooth. We left…read moreour contact information, paid, and met an employee outside to get fitted for our bikes. The bikes were a great price for the time amount we selected. We got our bikes within minutes and were off for our hour ride. I would recommend this bike shop to anyone!

Great Customer service. Very friendly, informative, and…read morehelpful! I was blown away by Amanda's knowledge about ski boots! Cole was quick to help me with the bikes. They have a beautiful location by the river. Highly recommended.

Terrible customer service and warranty review process…read more I do not recommend purchasing from this company. Plenty of other brands that stand behind their quality are out there. This is not one of them...

Big Agnes has a worthless warranty that the company does not honor…read more After my Copper Spur HV UL1 tent rainfly zipper failed after just a half-dozen uses -- causing me to abandon a backpacking trip -- the company would not fix the zipper or replace the rainfly, in opposition to its stated warranty policy. Simply put, Big Agnes does not stand behind its products or honor its warranty. And once I started looking into it online, a lot of people have the same terrible experience with this company. First off, the customer service is very slow, no more than one message returned a day even if you respond instantly to a received message. There's no reason for such laziness. Eventually I submitted photos and Big Agnes said it would be a $20 fix. I had to pay to ship the item; no free label was offered. Once my damaged rainfly was received, Big Agnes claimed coil damage on the zipper and refused to fix or replace the item. Ultimately, Big Agnes would not honor this part of its warranty policy: "If a replacement product is not available credit will be given for the original purchase price when returned with a receipt." Instead, Big Agnes offered a lesser $225 credit (less than the price I paid, and I have the receipt) for me to use to buy full-priced gear in its online store. The current price of a new Copper Spur 1-person tent is $450. So I'd have to spend another $225 after using my rainfly (damaged) and tent, stakes, and footprint (undamaged) as trade-in credit. Why would I spend money on gear from a company that, if it fails again, will not be supported? I've found other people on Big Agnes' Facebook reviews page, Reddit, and elsewhere complaining about similar poor treatment. Here's the bait-and-switch scam: Big Agnes can claim whatever it wants about how gear failed in order to get out of honoring its warranty. Big Agnes' customer service blamed me for the zipper failure and suggested I try a heavier-duty product instead. No, I've used ultralight gear before without issue, including another UL tent that's lasted me since 2012. Your zipper failed, Big Agnes -- that's on you, not me. I've rarely had gear failures on similar high-priced outdoors gear, but when it has happened, other companies have made things right -- by honoring their warranty policies. It's one of the main reasons why we are willing to spend top dollar on gear: In the event it fails, typically out in the field, a typically easy warranty claim can be made later. Why not just replace it and keep a customer happy? By refusing to honor your warranty, Big Agnes not only lost a customer but created a hater. I hope this review convinces any prospective buyers of Big Agnes equipment to avoid this brand. Use an outfitter or retailer that stands behind its products and warranty policies. Big Agnes ain't it. The accompanying photos show many other people's similar poor experience with this company.

Excellent customer service. I had bought a pair of hiking boots that were too big and gave me…read morehorrible blisters. Straightline took care of it and gave me store credit to replace the hiking boots. I love supporting local and would recommend Straightline to anyone in town looking for outdoor gear.

You will find a number of outdoor clothing stores here....great variety of everything you can think…read moreof ...watch out for the bears....

Christy Sports at the mountain base is turning out to be my favorite ski store at Steamboat! Love…read morethe Tuning Shop guys are so cool and knowledgeable, great service!! Came in last night a talked about getting my Blizzard Rustler 9 tuned and Tech told me they just really need to be waxed only, saved me $30-60, great value so gotta love it! Picked them up this morning and they are like rockets!! Easy 5 Stars !!

Entire process from Check In, to Fitting, Lockers and Returning Equipment was Super Smooth, Quick…read moreand Professional! I look forward to Renting from Christy's again Next Year for My 10th Year!

The man the helped fit my sons ski boots was great. He didn't rush us and my son got what he…read morewanted. They have a nice selection of gear in all price ranges. The best part was the man who helped my son find snow pants. My kid is extremely tall and skinny and yet we were able to find a good pair of snow pants. They also tuned up our skis overnight which was helpful.

Thought we'd try another ski rental company and had read good reviews. My experience wasn't good…read more We rented 3 sets of skis/boots/poles. Reserved it online, but the price was higher when we got there, I asked about the rate I had reserved it at (and had digital receipt). The checkin guy was friendly and said the system wasn't updating, and it'll be right when we check out. It wasn't, it was about $100 higher, when I asked the cashier he got really defensive, another guy tried to step in and help, but he wouldn't have it. In the end they honored the price, but his final words to me, in a sarcastic tone, "Are you happy now?" Will never go back. Also, if you have any issues with your fitting and need to exchange it's a hassle, getting off the mountain and driving there. I'd stick with Christy Sports, Steamboat Sports or Fleischer.

I took my bike into the Ski and Bike Kare shop to have them fix a rattling noise with hydraulic…read morebrakes (which has baffled other shops). The guys in the shop stopped the repair work they were doing to look at the issue and solved it in 5 minutes! No charge. There was also a wobble in the rear wheel so I left the bike for them to true the wheel They called me same day with the wheel fixed. Turned out to be the way the tire was seated (no charge). Then I went into the store to ask for help with bike fit. They provided a lot of good advice that was focused on my comfort and experience and then made one minor adjustment. No charge, no up selling. I've been riding bikes for 50 yrs+ and have been in many bike shops. What sets Ski and Bike Kare apart from other shops is they realize it's not just about the bike. It's more about my comfort and experience on the bike. My wife and I have been customers of Ski and Bike Kare since we first came to Steamboat last summer and that will continue. Thanks Ski and Bike Kare! We will be back!

Phenomenal boot fitting at both locations and equally phenomenal customer service. We will never go…read moreelsewhere for new boots or boot adjustments. Thanks for the great service this past ski trip! Suggestion if you need new boots: make an appointment at the downtown location for boot selection and fitting and then drop in at the on-mountain location mid ski day if your boots need an adjustment. The on-mountain location is first come first serve only. But it's super convenient right off the slopes.

My boyfriend and I had a fantastic day out on the water with Grey. He took great care of us, he…read morefound us the fish. ! Easy going guy, sharing so much information about the area and fishing, he definitely knows his stuff was great answering our texts right away , making our plans for just 2 days out . We called & Ryan set us up with a great guide. Looking forward to returning next year .

Great trip on Stagecoach Reservoir with Ryan! Caught 3 pike in the first 10 minutes! Very…read moreknowledgeable, calm, and offered great tips. Got some nice trout from deep in the reservoir, and learned quite a bit about rigging for this kind of fishing. Recommended, and look forward to another trip with him!

Stopped to get our gear for the week and the guys were awesome. Very helpful and knowledgeable!read more

Switchback employees go the extra mile. I was in town for Steamboat Gravel and needed some CO2…read morecartridges and some air in my tires. Through a series of unfortunate events I ended up arriving at the store around closing time, but they had prepared the CO2 cartridges ready for me and had a track pump to inflate my tires. Top service and super friendly staff. Two thumbs up, would recommend to a friend, would visit again.

I was traveling in Colorado and made a stop in steamboat. When cycling, my front tire tube…read moreexperienced a malfunction. Seeing "One Stop" earlier I rode my crippled ass bike upon the front doorstep of this small town cycle shop. It was quickly diagnosed I had a tube nozzle manufacturer issue by the owner. He assisted me in getting my bike back up with minor adjustments and added part and when offered him $$$ for his service, he declined. This type of business is unheard of where I reside. I was back up and cycling hard thereafter without further issue. This is exceptional customer service lending a helpful hand to a traveler. Don't waste your time going anywhere else. Thanks again dude.

Unbelievable selection of bikes to rent. Last minute on the 4th of July-their busiest day-the owner…read moresecured two E-Bikes for my family. Can't wait to visit every year!

Our family of 5 had an amazing day on our Eagle River all day rafting trip. Ryan, our rafting…read moreguide, made our trip one to remember. He was conversational, patient, and above all competent. This was our 7th rafting experience and our favorite! Thanks for providing us a day to remember. (There is not an option to get pictures but our guide made sure to take a few at lunch. Also, if you get cold easily, take the splash jacket...especially if you're in the front of the boat!)

Absolutely amazing. We went with our 6, 8 and 1 year olds and they did an excellent job of keeping…read morethem safe. It was more fun than we could have expected! Thanks Ryan! (Photo taken during a calm part of the river... there were rapids!)