I recently had an issue with Barclays regarding a non UK address account. On my second visit to the…read morebank I was lucky enough to be assigned to Abigail Earlie. She listened sympathetically to my problem and then in a committed and professional manner she set about solving the issue. Abigail succeeded where others failed and closed out the issue inside a week. Barclays are extremely lucky to have her as a member of staff I just hope they appreciate Abigail and recognise and acknowledge her professionalism.

They have the worst customer service ever. EXTREMELY RUDE REPRESENTATIVES! I am from out of the…read morecountry and they refuse to help fix my account, but locked it so I have no access to any of my money. What do they expect a student to do in this situation? How am I supposed to have food and living expenses paid. Wish I read the reviews before banking with them because now I see many others dissatisfied with their company as well. Wish this had the option to give it a no star rating!

great service, they always seem to have time to talk to you and explain things in detailread more

HSBC has relocated to a much bigger property in 2008 and the standard has only continued to get…read morebetter. You are always greeted warmly when you enter the bank and the staff have a lot more time to help you with any queries or problems you may have. I also like the new technology enabling you to pay money in coins, cash or cheque straight into the electronic machines instead of waiting in queues for a long time. I also had an overdraft issue a while back in which money was unfairly taken from my account and I went into the branch and found them to be very reasonable and helpful. There are also various cashpoints located outside the branch and the interior has a very modernised and patische feel that will always make you feel welcome.

i dont like banks which do not have a counter with people servingthis branch is full of machines…read moreand it can be difficult to speak to someon

The thing about banks is that they think that they are doing you a favour. However, year on year,…read moretheir customer service gets worse and worse. They seem less and less interested in speaking to you in person - with automated machines replacing real people. The layout of the bank is irritating to say the least. It used to work quite nicely, as all customers could move through to the back where the tellers are. These days there are annoying sweepers trying to stop you getting to the tellers and making you use a machine. Therefore, where all the machines are situated (at the front of the bank) there forms a series of large queues. These queues have to cross each other as there isn't enough room. Sometimes you can't even get in the door of the bank. I say, don't bother. Use an online bank, and if you need to go to an actual branch, use an out of town branch where there is still some level of customer service.

This is definitely my favourite HSBC to visit, because since recently they have installed all-new…read moremachines to do your cash deposits or cheque deposits on. They allow you to just pop your stack of cash in the hole, once you've scanned your card in and tapped in the transaction. It counts your cash, pops up the sum for confirmation and then immediately adds the money to your account. This is loads more convenient than the old system of writing up the transaction and enveloping it with your money etc then waiting for the cash to get into your account. And of course it's also quite nicely laid out since the refurbishment, in such a way that as soon as you walk in and look a little lost you are approached by an employee who then helps direct you to the right person. Altogether good location, good service, conveinent and easy - as banking should be.

very small inside, making it cramped when there is a big que. a lot of cashiers, just a shame they…read morenever seem to have them all open, so you often have to wait ages.

This Lloyds TSB is centrally placed in Ashby on Market Street, a relatively large branch, with two…read moreATMs on the outside, one at a convenient height for wheelchair users. Light and spacious inside with six teller desks, though very rarely all operational at the same time. There is also a helpful and proactive customer service desk, as well many rooms at the rear to have a more formal chat. Overall one of the more efficient and helpful of the local banks.

This is a small branch of HSBC, however is has all the machines etc you would need, plus a cashier…read moredesk. The staff are helpful and its never overly busy, unlike the one in town, so I always use it whenever I need to. Its open on a Saturday too unlike some other smaller branches.

This is quite a good size for Swadlincote and normally has 3 or 4 cashiers on the tills. They are…read morealso a couple of mortgage advisors or customer service representatives in the bank too but I think you have to make an appointment if you need some specific help. the bank can get quite busy at lunch times and on Friday's. The staff are very friendly.

HSBC this is a great bank. i have been using them for 12 years. i have always received great…read moreservice from the staff. they have never made a mistake with any of my banking. i recomed everyoneto open an account with them.