From the sales desk to the yard everyone goes overboard. Can't beat this place for service,…read moreknowledge, quality of materials and price.

Very helpful to begin with. A mixup w/order created a lot of angst for me. In my case, the…read morecustomer was not right. I feel Boilard's should have absorbed the restocking and box fee with Andersen, as I did not make a mistake w/my order. They are not the "big box busters" they claim to be.

Store is run poorly. Managers were dismissive and unhelpful. Go to the Palmer location . Not the…read moreemployees' faults, management needs to get organized.

Coupon policy changed: no longer accepting expired coupons, which they've always done. They're so…read moremuch more expensive than Home Depot; just go over the bridge or to Chicopee Home Depot. In addition, they tied about when the policy changed. The policy changed: just be upfront about it. Don't lie to me and treat me like I'm stupid because I'm a woman. Say you don't know when the policy changed because you're new; don't gaslight me.

I can't say enough about this wonderful family-owned business. Luke and Adam were extremely…read morehelpful, knowledgeable, and friendly. My wife and I love our new granite vanity top and sink and highly recommend them. Great selection and outstanding service.

At the start of the process, they didnt tell me they were out of office on vacation. So when it was…read moretaking a long time on what I had mentioned I wanted done quickly, I asked and was told they were out of office until monday, quite a few days away. This was after waiting about a week already. Then, after I asked them to bevel both the top and bottom of my vanity, they only beveled the top, and even though I explicitly mentioned that I wanted to be sure the backsplash wouldnt go out over the overhang, they ignored that. This wasnt verbal either where it could be forgotten, it was over email.

We bought a new sink and bathroom cabinet there, less than a year ago. This is for the third…read morebathroom in our home, so it doesn't see much use. Installation was a little more complicated than quality fixtures but not unexpected. Today, the entire sink fell from the counter-top nearly ripping the drain line out of the wall. It was simply attached with adhesive. What a mess. I won't return to this store at any price. This poor quality is not worth the price or time to install even if it was free.

Friendly and engaging customer service. Main focus seems to be flooring, doors, windows, and…read morecabinets. Very good prices, but I'd still double check other sources. Walking through this places really gets your brain working on potential projects. Great variety of flooring choices. Seems really easy to get a project going. Easy store layout with flooring samples to take. Check it out first, before going to the big box stores.

Shopping for appliances shouldn't cause a person to lose years of their life due to stress and…read moreanxiety, but that's what happened when my mom bought her new stove from Lowes. She paid for delivery and to have her old stove removed. First it started that they arrived 2 days before the day they had originally scheduled. No phone call, no heads up, just arrived with the stove. The people who brought said new stove were rude, and didn't want to remove the old stove because they said it was still connected, that it had to be disconnected. Why didn't they say that to my mother when she paid for the stove and made the delivery arrangements? Completely and totally irresponsible. Then, as if that weren't enough. My mom had to pay for an outside person to come, and disconnect the old stove in a safe manner, and called Lowes again so they can come pick up the stove. The day they were supposed to come, they never showed up, no phone call, nothing. She called when it was getting towards the afternoon and they fed her a million and one excuses and arranged it for another day. Wasting people's time! My mom is an older woman, with a pacemaker and other health issues where she can't be going through instances like this. These people have absolutely no consideration for customer's time. No decency whatsoever. Even if they were giving things away, neither my mom nor I would ever set foot at this Lowes again.

Sadly this place just continues to get worse. I wish there was another location nearby. The…read morecustomer service is horrible. That is to say there isn't any. If you do manage to find someone they have a garbage attitude and rest you like shit. I've even complained to the management whom also have a bad attitude. The section sucks, never have anything in stock. At this point Home Depot and Ace are much better options. Do yourself a favor, if you want to go to a Lowe's, go to Hadley, they are much nicer and have much better selection.

Great products. Mulch,Stone and really clean top soil. Driver's are really friendly and…read moreaccommodating. Great place to do business.

I am a repeat customer who has ordered between 3-5 yards of black mulch for delivery at a time…read morethroughout the years. I've tried other places, but Mulch-N-More is the best. They have a great price per yard, and a reasonable delivery fee. They followed our instructions of where to dump the mulch. The driver was very nice, picked up the check, and was in and out in five minutes. They left a neat pile, and listened to our request of not dumping it on the grass.

I support local companies and Ive purchased gravel, stone, and pavers. Excellent prices, and they…read moredeliver. I will continue to purchase my products from them over Home Depot.They have a much better selection. Also, if you need a 5 gallon pail of stone, you can get it from these guys! Give them a try.

Do yourself a favor and compare prices elsewhere. This place was almost double the cost for half…read morethe product. I usually buy 1/2 yard of Mason Sand from Ray Haluck's in Ludlow for $10.50 and get a full truckload. I just paid $19 here for 1/2 yard which barely filled half of my truck bed. Double the cost for half the product.