In my trials and tribulations with computers over the years I have come to accept there are…read moregenerally two kinds of help with broken machinery: 1. The highly tech focused person who speaks in a mashup of conventional language and tech such that I am not quite sure what they said. 2. The person who has a competence in tech and good translation skills, and patience, explaining things in a way that a fiftysomething who remembers when TV had 4 channels and life with a rotary phone can get it. Dave at PC Direct is one of the latter. I found Dave through word-of-mouth after the NMT and others attempted a computer build that never did work. NMT was now ready to give up and take to a pro for help and so we loaded up the various bits and bobs and headed out. The shop itself is in the rear of a home, though there's a nice U shaped driveway (no having to back out onto busier 113 yay!) and parking spots. Dave was personable, knowledgable and helpful. He spent time talking with the NMT about what the computer would be used for, and not just "gaming" but which games were to be played as this makes a difference in configuration. What he had. What worked. After about 45 minutes they had worked up a plan of attack that was reasonable in price and in execution. It's worth the drive for this.

I have been coming here for years. David does excellent work very quickly for a reasonable price…read more He will suggest and advise you but never pressure you, no upsell nonsense. I trusted him with my laptop while I was working on my PhD dissertation, when I could have lost irreplaceable YEARS of work to a computer problem, and I keep going back.

He diagnosed my pc for absolutely free told me all the issues and set it up for only 100$ the next…read moreday can't beat that price plus the customer service was amazing truly felt welcome and like I could actually trust the owner 10/10 would recommend to bring your computer here if you have any problems! Also fixed my broken cpu and for free and saved me 400$ truly one of a kind shop

Great service and prices,i will be going back in teh future for my repairsread more

Venture Security is absolutely the best. They are incredibly knowledgeable in every aspect of…read moresecurity systems, even the most complex issues, yet they patiently explained everything in a manner us non-experts were able to understand. We had an antiquated security system in our house that had to be rebuilt from the ground up. They were always instantly available, both before and after the sale, to thoroughly explain anything we didn't understand, to answer all of our questions, to offer options and to make any adjustments we wanted. They showed up on time, finished when they said they would, and left our home cleaner than when they arrived. Their work was impeccable; everything works perfectly - even better than before our old system bit the dust. And their price was less than what we were quoted by another company - for a much better system. We highly recommend them and would have given them more than five stars if we could.

Wow, so impressed! I took my Asus laptop in to get the screen replaced and the housing repaired…read more Raul was very knowledgeable and personable, repaired it so well it feels like new so I also had him clean out the computer and update all the drivers, etc. This laptop is now functioning as fast as it did 6 years ago. The pricing was very competitive with other repair services and he did the work himself. No shipping it out. I am very impressed with the work and will recommend them and use them again.

If you are looking for a friendly, affordable expert computer repair service, this is it. My Lenovo…read moreYoga laptop started running slow then began shutting down without warning. I found It's OK Computer Services online and saw that it was nearby. I called and spoke with Raul and decided to get it checked out to see if it was worth fixing. He diagnosed the problem in a few minutes and resolved the same day. Forget Geek Squad and Staples--these guys are like having personal tech support at home. It's MORE than just OK--they are GREAT.

Dropped off my laptop yesterday after having difficulties setting up an antivirus program myself…read more The online tech support wasn't helpful and I decided to let Cyber 2 take a look at it. I received a phone call this morning saying everything was working properly. Rich was extremely helpful and explained the problem in language I could understand. I was very satisfied with my experience with Cyber 2 and highly recommend their services. I will be going to Rich with all my computer issues and concerns from now on!! Dan K.

Richard Sipe was very helpful when I needed help setting up a home office. He was very…read moreknowledgeable and friendly. Please support this local small business.

Great group of folks helped get my MacBook Pro back into 100% functionality. Great communication…read moreand speed

Fix It Chix (Lancaster, PA) was a complete disaster for me. I should have known that something was…read morefishy when a rep there failed to give me a receipt for the notebook which I left for repair. But after I missed an alleged call from this company, Fix It Chix says that it discarded my machine. I have to wonder if there really was a call to me, why further steps to reach me were not taken, and whether my salvageable parts like hard drive, memory, and screen were not sold instead or perhaps the entire PC. I wish that I had been warned before going to Fix It Chix.

These Guys are awesome, they recovered all my data and fixed up my Laptop as promised, will…read morerecommend them to anyone who needs good honest help!!! Thk U!!!!!!!

On June 13, 2024 I left my laptop with Ron for a simple repair of the power cord connection. TODAY,…read moreAugust 26 I was finally able to retrieve my computer. I keep reading and rereading all the glowing reviews of his work ethic, kindness and efficiency and am STILL wondering even as I write this review WHY I was not treated with the same respect and dignity bestowed on other customers. During these 74 days I received no update on the progress of the repairs. A physical trip to the shop found an "intern" sleeping at the desk when I arrived. His response when I asked for my equipment was that he had no idea where Ron keeps anything. A phone call revealed that Ron had ordered a part so the laptop was not ready he would call when the work was complete. Rather than go into all the sordid details, let me just say there were numerous phone calls, text messages and emails trying to retrieve my property. I asked for an appointment which also fell on deaf ears. About two weeks ago I called the office and he actually answered. Ron was totally oblivious to his behavior over these weeks and acted as if he was the magnanimous business owner who would bring the laptop to me. That evening as I waited patiently 30 minutes past the appointed time, no RON. Much later I received a text telling me had car problems, he would call to reschedule. Aweek later no communication. Today I went to the office fully prepared to call the Lancaster City Police if my property was not released. I now have the laptop. No explanations, no apologies. In closing, the very few negative reviews of Lancaster Computer Company I dissected revealed to me that Ron always blames the customer instead of taking responsibility and plays the game of how attentive, hardworking, honest and innocent he is in each instance. I feel certain he will use the same tactics here on my story. I am a 70 year old Senior and veteran who gives people the benefit of the doubt, so I will let you make your own judgements. 74 days for a minor repair. Marlene H.

Highly pleased with the response and service I received from the owner. There were multiple issues…read morewith switching to a new desktop and Joe got things fixed up and working like a charm. He is knowledgeable, efficient, kind and really seems to enjoy helping people with their computer issues. 5/5 for this business!

This is the best PC service around. He is reasonable and reliable. He went out of his way to fit me…read morein the same day I called. He was very personable and was keeping me up to date. He worked well into the evening on my computer and got it to me the next day. If I have any other PC concerns I will be taking it here from now on. Please do yourself a favor and support this business he deserves it.