Have had problems with one of the lazy boy recliners we bought a few years ago. Dow always followed…read moreup with service calls and has fixed the problem a few times. Very impressed with their service.

Great place to find quality furniture in many styles with many options. Bought our last two sofas…read morethere and received an excellent price and quality (one is a Flexsteel and one is a Smith Brothers). The sales person was extremely knowledgeable and patient while helping me select the right pieces. Excellent delivery program with very helpful personnel to deliver and take away our old furniture. Cant go wrong going to Dow.

I bought a very nice Whirlpool refrigerator from Dan last week. Drapeau's delivered it that same…read moreday, set it up, and even reversed the door handles. He also took away the old refrigerator. The Whirlpool is perfect, runs quiet, and has see-through shelving, which is a nice feature. The low price was a bonus.

Easy to deal with, very knowledgeable owner. Beautiful selection of furniture! Quality brands.read more

Awesome place and great people! I will always buy from Effie. Her prices are amazing. Don't let…read moremaking an appointment scare you away! She has a great selection.

horrible customer service. Salesperson- Effie- is evasive and rude. Name stupid "retail@ prices and…read morethen tell you what a deal you are getting. Not willing to communicate with any detail unless you come into their store which is a hole in the wall in the middle of no-where.

I am not a person who normally would ever post a negative review on any company, but I must say I…read moream so dissappointed with my interaction with Northern Mattress. November of 2021 we purchased 7000.00 dollars worth of furniture which to us was a very large investment. One of the sofa tables I wanted I was told would be arrive in about 2 weeks. We picked up that table today, August 9, 2022. Now this I do not put the total blame on the company because as we all know there have been shipping problems but we should have been informed it could be a while because at one point I called to get an update and was told people having been waiting a year. When the furniture was delivered, we were told there would not be time for them to bring the items in the house. I found this not only odd but not appropriate but of course, I was anxious to get my things so said okay. One of the drivers dropped a recliner from the back of the truck and it did quite a lot of damage but unfortunately we did not know it that day since it was all packaged up. Later once reported, the driver denied it. They did replace the recliner. A piece was missing from another stand that they had to order and it is not an important piece so we have yet to even go get it. Now we find the table we waited all these months for also is missing a piece and therefore, one of the drawers does not close properly and is tilted. Needless to say, I have lost interest in pursuing having this fixed or replaced so my husband is going to fix it himself. Additionally, the dining room set was missing a chair when it was delivered so we had to call regarding this. Just too much effort had to be used to spend our money in our opinion.

Great service speedy delivery and high qaulity matresses and furniture very pleased with our…read morepurchase

I am very pleased with the entire process with The Furniture Gallery. When I went into the store, I…read morewas just starting the process of buying a new mattress and figured I'd be visiting at least several more stores. The highly experienced and knowledgeable sales person asked lots of questions and helped me try out many options. There was an abundant selection of models of mattresses. It wasn't all about trying to up-sell me to a higher price, it was all about my comfort at different price points. There was no reason to search elsewhere. The delivery was on time as quoted, well communicated, and by highly professional and courteous staff. Next time I need something new for furniture, I will go first to The Furniture Gallery and expect to be completely satisfied.

We needed a mattress for our second guest room. It's barely used and so I was looking for a super…read moreaffordable option. Service was great/helpful. Delivery was available the nest day (grrr to the $50 delivery fee but I guess it's waived if you buy a decently priced mattress ;)

Fast efficient service and knowledgeable customer service. And that is all I need to say.read more

My family has purchased all our recent appliances from Fortin's. A few years ago, during the…read morepandemic, we ordered a new fridge. It took a while to arrive, as was the time, but no longer than any other place quoted us. We had great delivery, including bring it upstairs. More recently, we bought a new stove. Ended up getting a showroom display because it was the last one, so we got a great deal on it. The staff and owner were very helpful in finding us something that was perfect for us. It's an induction top and exactly the right size and shape for our kitchen. It has been working exceptionally well for us and we are so happy we switched to induction! Overall, we have just been pleased with the durability and service, especially compared to other places we have shopped for appliances over the years.

We purchased a Serta series 300 plush mattress from Mattress Firm in Augusta on a Monday from a…read moresalesman named Darren. Mattress Firm delivered it the next day, but it was the wrong mattress; the mattress we received was a Serta series 300 firm. My husband went back to Mattress Firm the very next day and was told that they couldn't deliver the correct mattress until Sunday because they didn't have any in stock. Are you kidding me?! I highly doubt they sold out all of these mattresses in one day. I find it highly suspicious that when we purchase a mattress they can be here the next day but when it comes to fixing their mistake it takes them 5 days.

We've had nothing but great service from this location and I highly recommend them if you are…read morebuying in the area. Both Giovanni and the district manager are eager to ensure the customer receives the best service and product satisfaction. No sales are rushed and follow up is impressive.