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    Hamilton Septic Service

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Hamilton Septic Service

    Plumbing inspection

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    8 years ago

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    Lights Plumbing & Drain Cleaning

    Lights Plumbing & Drain Cleaning

    (22 reviews)

    It is rare to get a company to own up to mistakes. Jason reached out and took care of us and made…read moresure our clog got taken care of. And he plans to help us take care of our second problem soon. Sometimes, it's worth it to give someone a second chance.

    Despite being a former Lights fan, I am now forced to give them a low rating due to recent…read moreexperience. Our rental management company called them a day or two before Christmas 2024 to handle a simple clog. Before I explain current rating, let me say this. Jason Light had been to this property for the exact same clogged area several years earlier. At that time within a short time he determined that the old 1950s 2" galvanized pipe terminated just below a toilet flange in the basement. He removed the toilet, cleared the clog, and replaced the toilet. He gave a reasonable price and we were happy. This time, albeit right at Christmas, one of his technicians came out. That representative tried a simpler approach and failed to clear the clog. TOTAL FAILURE!!! According to the tenant, that visit left the clog worse. They also billed for the service despite failing to improve the drainage in any way. To add insult the management company passed on Lights estimate of $4326 to tear out and replace that section of line. ARE YOU KIDDING ME?!?!? After getting this news, I called Jason to discuss. After he talked to the technician, he contacted me back to tell me that a section of the line was corroded out. I might add that Jason should have immediately offered to come see the problem or otherwise address. Instead he stated that Lights was on a big job and would not be available for two weeks. I then called other plumbers instead of trusting the first prognosis from Lights. Well, this is where I lost total faith in Lights. The other plumbers replaced the line an unclogged for less than $750. In fact, the clogged area was freed within 10 minutes of arrival and only cost $300. The replacement portion did not even need doing, but I asked for it to be done of my own accord. There was no corrosion in the line. Jason will undoubtedly recognize this property and the situation. It pains me to place this review because I really liked his work several years ago. I have not called him back for the third time for this instance, because he told me he was too busy to get back to me for two weeks anyway. Despite two calls back to him he gave me no assurance or initiative that he would stand behind his company's work. I have removed Lights from property management calls to any property I own. There are plenty other options. Please see my review of at least one better company. That other company was awesome, and has records on the property to avoid overcharging and/failure in the future. I really do hate ripping a small business, but facts are facts. I can just see an older or more naive customer getting shafted by such practices. I hope this plumber will at very least improve their customer service and communication game.

    Hamilton Septic Service - septicservices - Updated July 2026

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