Most friendly and informative jeweler! They were honest about a repair for a watch and even printed information for a way to get one close to what my 98 year old father could get to keep him happy. They didn't make a sale or any money on a repair but were so very kind. I was drooling at some of the jewelry in the cases wishing I had time to shop! Will go back soon for other needs. read more

DO NOT GO HERE! Absolutely terrible service. Very rude and dismissive. Also very overpriced ! I would drive an extra 20-30 minutes before I ever step foot in that store. read more

When you call and speak to someone on the phone at 2:30 PM and they tell you yes I can do that and then you tell them ok see you this afternoon and you show up at 4 when they close at 5 and they THEN tell you oh we had to close early today ‍ Why would you not mention that in the first place ?! We went to Robins instead read more

Nice family owned and operated small business. They made me feel like family. They are very nice people and were willing to work with me on price which I greatly appreciated. Highly recommended. read more

I am absolutely delighted with the service I have always received at Hammer. Of course, I love the jewelry, however, I believe their service is what makes this jewelry store stand above the rest. Today, they worked late just to have my ring finished! That seems almost unheard of in today's world. I wholeheartedly recommend them for all of your jewelry and jewelry repair needs. read more

I completely agree with the customer who said in their review of Hammer Jewelers "if you want good customer service go anywhere else". I had a very old ring in which Mr. Hammer placed a semi-precious stone. I chose this jeweler because another jeweler in town said he was the only person she knew of who had a particular laser needed to set a stone in this sort of ring. The stone Mr. Hammer chose was too deep for the ring, causing the culet to scratch into my finger. That particular stone should never have been placed in the ring to start with. Mr. Hammer's remedy was to cut the culet off which left the stone looking as though it had a hole in the center. It looked terrible. When I tried to bring this to Mr. Hammer's attention (I say "tried" because he angrily and aggressively kept interrupting me) he told me two things: 1) he said back in the old days it was common to cut the culet off in this situation and 2) he said that he told me when I drop the ring off that that's what he was going to do. First this is not the old days. Second, the day I dropped the ring off I dealt mainly with the worker (a blond girl). The only dealing I had with Mr. Hammer that day was him showing me the peridot he had in stock, talking about himself and about how many generations the business has been in the family. He came across as self-absorbed, arrogant, not a good listener, and never mentioning anything regarding particulars of the stone. I tried to tell Mr. Hammer that I should have been told before any cutting was done to the stone to which he replied "I don't have time to talk to every customer before I do things with their stones". I feel the customer should be notified before a stone is changed. As I attempted to make this point he kept interrupting me to the point where I finally said "do you mind not interrupting me so I can say just one complete sentence"! Needless to say, that did not go well causing Mr Hammer to step back and, with a very sarcastic smirk on his face, say "go ahead, say anything you like". At that point, it was clear that my trying to get him to understand the point I was trying to make was a frustrating waste of time so I asked for my ring back. He would not give it to me saying he would put another stone in it but I would have to pay for that stone. I told him I didn't think I should have to pay for another stone since he ruined the first one I already paid for. Again, I asked for my ring and again, there was another lengthy and unnecessary exchange. Eventually, and quite displeased, he said he would put another stone in the ring and not charge me for it. Not knowing if there was another jeweler in town who had the ability to set a stone in this kind of ring, and going against my better judgment, I left the ring with Mr. Hammer. When I left there I was shaking because of the anger and disrespect shown to me by Mr. Hammer. When I got home I felt very uncomfortable with my decision so I drove back to pick up my ring. When I got to Hammer Jewelers I told Mr. Hammer I wanted to pick up my ring and he said "no, you don't need to do that". I told him I didn't want him to work on my ring because of the way he treated me earlier. Again, he refused to give me the ring. Only after my third request did he take me seriously and finally give my ring back. This little gold ring does not have much financial value, but it has a great deal of sentimental value. I found this stoneless ring while metal detecting in England, my mother's homeland. Eight years ago, I lost both of my parents in an accident and chose my mother's birthstone, a peridot, for this ring as a way to honor her. Because of the treatment of Mr. Hammer, I just couldn't leave this special little ring in a place like that. Mr Hammer blamed his bad behavior on having just received some concerning medical news. What Mr. Hammer needs to realize is that we all, every customer who walks in that store, are fighting some sort of battle and that we all deserve to be treated with respect. He also needs to realize that there is no way I will ever step foot in Hammer Jewelers again. I did, by the way, find another jeweler who can place a stone in my ring and am looking forward to working with a kind and respectful jeweler. read more

I've been visiting Hammer Jewelers on the Collierville Square since I was a little girl. It's such a beautiful store with so many gorgeous pieces. If Mike is in the store, ask him about the store's history! This place should be a museum. Need a gift for someone that you love? This is the perfect place to go. I've even been nudging my boyfriend of seven years to come here when he is ready to pop the question. I know that I can trust Mike and his son to point him in the right direction. read more

Hammer Jewelers - Jewelry Near Me - Collierville, Tennessee

Always enjoy seeing the beautiful jewelry at this quaint jewelry store! The owners are such lovely people and are always willing to help their customers when they can! Kudos to this small business and the impact it has on the Collierville community! read more

from their community" on the square" charitable events like Halloween candy give out on and on - to exceptional service with personal commitment to their customer- artistic custom work - and beautiful antique showroom. It is an experience not just a shopping trip. I love these guys!!!! read more

I love coming here! It is a nice quiet store with the nicest staff! They have always done a wonderful job at repairing my old broken jewelry. I will always continue to come here with any my jewelry needs. Lord knows I don't have any of the skills Mr. Hammer has when it comes to jewelry, lol. If you need anything done, Mr. Hammer will always do a lovely job! read more

I brought in my Grandmothers wedding rings while she was in town to get resized and to soldering them together. She was only in town for a few days and they made sure to get it done before she left. They did amazing and it fit very well! The owner is very nice and we loved talking to him! We will definitely be back for more Jewelry repairs! read more

Brought in a watch to have the metal bracelet buffed out. Went over the watch and was given a price of $49. I left the watch and was told it would take a few days. When I pick it up it was not buffed out. I was told this was for a cleaning, not to "refurbish" the bracelet. If that was the case the "cleaning" was really, really bad too. This place is a total rip off. Steer clear or hold on to your wallet. After posting this review I did receive a call from the owner who wanted to provide a refund or store credit. Good attempt to make things right. I declined the offer. read more

The best jewelry store ever!! Family run and a veteran as well. I have had several pieces of jewelry repaired here and a watch band link added to my son's watch over the years. Today, I stopped in to have a diamond bracelet repaired and a appraisal done. They noticed my ring and took a look at it and there was a diamond loose in the setting. Even helped me get the ring off my finger with windex. They are very helpful and very friendly. They have beautiful jewelry available in their store as well. I wouldn't trust leaving my valuable jewelry with a chain store. Very happy they are so accessible on the square read more

i needed a simple repair - replace a battery apparently they do this so seldom, the battery must have discharged on the shelf - or else he had a used one....and had the gall to charge me $15 after 20 minutes of waiting for the changeover, i finally got my watch back, then a month later the watch started stopping - a sign of battery wear i was in southeast asia at the time, went into a shop and had them test it - battery was bad, and got a long lasting replacement for $7, and waited for less than 3 minutes for him to change it. what a deal!! i'd be careful about this store def don't get your watch battery changed there read more

Charged $18.50 plus tax to replace one spring pin in watch band. Only paid $10.70 including tax to replace the battery in a watch at a different jewelry store. Prices TOO HIGH for his services. read more

Great place. Great work! I have had custom jewelry made here for my daughters and am very pleased! They help me design beautiful necklaces out of some of my old jewelry! I use them all the time and have for years! Mr. hammer and his son are good people!! read more

My boyfriend and I stopped by this store and the staff was extremely helpful and welcoming. Not only do I love the history behind this store, but the pieces are absolutely breathtaking!! read more

literally the RUDEST man i have ever met. As soon as i walked in and asked a question, they were extremely rude and unhelpful. if i could give 0 stars i would. horrible costumer service. read more

My family has used Hammer Jewelers for years and know Mike Hammer is a superb jeweler and an honest man. He has repaired jewelry, replaced batteries, sized rings, ordered pieces for us, engraved, and generally been our go-to person for all jewelry needs. I highly recommend him and his store. Hometown, family owned store that offers beautiful products and excellent service. I think you can't get much better than that. read more

Watch out for these guys!!! High prices, bad attitudes, bad customer service. I would never ever do business with these guys!!! Keep in mind Jewlery has a 5000% mark up. The jewelery found at this shop for thousands can be purchased for 100s at other places. Beware and save yourself a trip to the devils house. read more