Dispute Statement - Carpet Barn…read more This dispute concerns carpet installation services performed by Carpet Barn for my home in Odessa, Florida (Home #2). On February 9, 2026, my wife and I purchased a new home in New Port Richey, Florida (Home #1). We hired Carpet Barn in Tampa, Florida, to replace the carpet. Pat handled the sale. We selected a carpet that was in stock and specifically requested their best carpet pad, which Pat described as an 8 lb pad. The total price was $3,700, and the installation was completed without any issues. Because we were very satisfied with that experience, we later contacted Pat to carpet our home in Odessa, Florida (Home #2), which we were preparing to sell. We selected a less expensive carpet than we had installed in Home #1 but specifically requested the same 8 lb premium pad. Pat initially quoted $6,500. Since we wanted to delay the project while catching up on other expenses, my wife returned the carpet sample. During that visit, Pat offered to reduce the total price to $5,900, stating that business was slow. Before accepting the offer, I specifically confirmed that we would still receive the same premium 8 lb pad used in Home #1. Pat confirmed this multiple times. She also confirmed that the quoted price included all taxes and fees. Approximately one week later, after confirming again that the premium pad would be installed, I placed the order. Pat initially requested a $1,000 deposit, but later agreed to accept $500, which I paid by credit card. A few weeks later, Pat called to schedule installation. Before the installation, I again confirmed that the premium 8 lb pad would be installed, and she again assured me it would. After installation began, Pat informed me that Carpet Barn had incorrectly measured the house and was two rooms short of carpet. She stated that additional carpet had been ordered from the same dye lot and would be installed later at no additional charge. Despite the project being incomplete, she requested the remaining $5,400 balance, which I paid by credit card. The measurement error delayed the sale of my home. When I inspected the installation, I discovered numerous problems: The installation quality was significantly worse than the work performed at Home #1. The installers damaged multiple door casings and trim. Black handprints were left on freshly painted walls. Numerous carpet seams throughout the home were highly visible. Carpet had been unnecessarily pieced together in multiple areas. Most importantly, Carpet Barn installed a lower-quality carpet pad instead of the promised 8 lb premium pad. Because two rooms had not yet been completed, I was able to compare the installed padding with the new padding later installed in those rooms. The difference in thickness and feel was obvious. The pad installed throughout most of the home was not the premium 8 lb pad that I had repeatedly requested and been promised. I immediately contacted Pat and explained all of these concerns. She insisted the pad was the same, despite the obvious difference. I told her I believed this was a bait-and-switch because I had confirmed the premium pad multiple times before agreeing to the purchase. I also requested to speak with the owner on three separate occasions. Each time I was told he was unavailable, and although I requested return calls each time, the owner never contacted me. When the additional carpet finally arrived, different installers completed the remaining two rooms. Those installers used the premium pad that I had originally requested, and the difference was immediately noticeable. However, the carpet color in those rooms did not match the rest of the house, despite Pat stating it came from the same dye lot. The installers also stated they would not repair all of the visible seams because they were not being paid to do so. As a result, I was left with: Incorrect carpet padding throughout most of the home. Multiple visible carpet seams. Carpet patches in unnecessary locations. Color mismatch in the final two rooms. Damage to trim, door casings, and walls that required me to pay my painter for repairs. Delays affecting the sale of my home. In addition, despite repeated requests, Carpet Barn never provided signed work orders, signed invoices, or signed credit card receipts for either Home #1 or Home #2. My final attempt to resolve this matter directly with Carpet Barn was on June 1, 2026. Despite multiple requests, the owner never returned my calls or made any effort to resolve these issues. I am disputing these charges because Carpet Barn failed to provide the materials and workmanship that were promised. The installation was substandard, incorrect materials were used, my home was damaged during installation, the final carpet color did not match as promised, and Carpet Barn failed to resolve the matter despite repeated opportunities.

I got flooded by hurricane Helene. So I hired a contractor and they were the absolute worst I've…read moreever used. 2 week job turned into 8 weeks and even before they were done I fired them but they ordered the carpet for my bedrooms. They ordered from Carpet Barn and to that I say thank God for a business that communicates, shows up when they say they are, and does great work. Thanks to Michelle for good communication and to John and Shea. They did the job professionally and were clean. They were done within an hour and a half. More than I can say about the construction people. Thank you Carpet barn

Skylar did an amazing job explaining the installation process in detail and was very patient with…read moreus while we chose the flooring. He has a great sense of humor & made the process easier. After getting quotes from other contractors, we knew they were the best fit. My floors were just done and they exceeded my expectations. Definitely choose Cool Concepts.

When you call, Duane sounds like he cares about his customers. Then when a customer calls with a…read moreconcern, he ghosts you. Beware before you hire..... if you have issues after the job is done... Customers no longer matter.

Zach.N was an awesome project manager and kept things moving throughout the bath remodel. The full…read moreteam was outstanding from bid to finish. Mitchell the plumber went above and beyond to work thru challenges. I recommend the services of CMK for any remodel or construction projects.

Our garden tub sprung a leak which necessitated the remodel. We hired CMK Construction to remodel…read moreour shower/tub area. Best. Decision. Ever! We got 2 bids before hiring CMK. One company came out to meet with us and then never called us back to see if we wanted to proceed with them or if we had any questions. Their pricing was also higher than CMKs and even though their methodology seemed comprable, their lack of communication didn't bode well. Our first CMK visit on 3/3 was with Jason C. who went over all of the details with us. Hubby and I decided to eliminate the garden tub altogether and expand the shower area. We really didn't have a clear idea of what we wanted and Jason encouraged us to look at Pinterest and other sites to get a better feel for what it could look like. The printed information Jason gave us regarding their workmanship and guarantees was very reassuring. He even gave us a sheet to do comparisons with other companies and with questions we could ask to better compare bids. He explained how they use a special water barrier to ensure moisture doesn't seep into the walls. He also gave us printed instructions with what we could expect at each stage of construction. Super helpful! Once we decided on CMK, they sent us a proposal and we were off to the races! They estimated 4-6 weeks for the entire project. We signed the contract on 3/31. They let us know that we were in their queue for August. We then met with Grady S. who is one of their designers. Grady came out to the house on 4/23 to look at the existing bathroom and to ask us specific questions on what colors and hardware we were looking for. He measured everything and said he'd schedule us to come to their design studio to make final selections. We met Grady on May 6 and he helped us select wall tiles, floor tiles, paint colors, and hardware. Once we made the selections, he printed out CAD drawings of everything so we could get a feel for what it would look like. From there, they ordered everything for our job. We had a pre-construction meeting with our assigned project manager, Zach N. on 7/17. Zach said they could start earlier than expected and went over the contract and the change order we requested. Again, he made sure that we were all on the same page. From there on, Zach communicated with us throughout the whole process via phone and text. He also came by often to check up on the work that was being done. They began on July 21 2026. The contractors that they used were all very professional and easy to work with. Some of the crews spoke very little to no English (Spanish and Portuguese), but since I am a bilingual Latina, it was no problem for us, although I could see where this could be an issue with other clients. The demo team put down butcher paper from the front door to and including the master bath and also put down plastic on our carpet. Then they proceeded to put up plastic walls to cut down on the dust, which I completely appreciated!! It still got dusty, but that's to be expected. Demo was done in a day and then they started working on the shower. The contractors that came out were very knowledgeable and made some great suggestions, which we incorporated, as they were working. They came out most days. After the demo team was done, the concrete team (that's what I call them) came out and installed the Schluter waterproofing system and put up the wall tiles and floor tiles. The plumber Mitch L. came out to do his bit, as did the electrician who installed a new exhaust fan. Mitch was super informative regarding what had to be done. We had a termite guy come out and spray the floor before they poured the new concrete. The painter was very detail oriented and didn't leave until he was fully satisfied with the work. He really did a great job and went above and beyond. He took away all of the floor coverings and swept all the areas. Mitch came back out to install the shower hardware and ensure that it was working properly. Both Mitch and Zach were in communication with the Pasco County inspectors and all approvals were done via Zoom. Gotta love technology! Tomorrow they will install the glass above the knee wall and do the final clean. It took 3 weeks. I can't say enough about CMK as a whole and the team, including Jason, Grady, and especially Zach. They under-promised and over-delivered! Remodeling is very expensive work and I'm so very glad we went with CMK. I can highly recommend them!!

Park Place Garage did an excellent job with sealing our garage. It's beautiful. We'll done…read more Thank you, Bob, for your help in picking our a great color.

I recently had Park Place install a new garage floor. The work was done very professionally and…read morewith great care. The preparation required sanding which created quite a mess. Fortunately my team of installers were careful to clean the mess up. The application went very well ending in a very satisfying improvement in my garage floor. Overall I am happy with the final outcome of this project. I would certainly recommend this company to anybody interested in improving the appearance of their garage floor.

Stood in the office/showroom for half an hour without anyone offering to help. I asked one employee…read moreif she could help me with some samples and she just said she couldn't. Left without getting any questions answered. They don't seem interested in earning business. Poor customer service.

Horrible customer service and business practices. After purchasing thousands of dollars in running…read moretrim with an acceptable result (some issues with them not shipping the requested lengths, therefore incurring unnecessary waste), we ordered select cypress to construct faux beams as a central feature in the house. The wood that was delivered was absolutely warped (most was warped 0.75" - 1.5" in a single board), knotty and some pieces were even split. The wood was unloaded and the painter proactively jumped on it and began staining it. When the finish carpenter arrived the next day, he quickly pointed out the defects, and we immediately called North Rome Lumber. Brandon was quick to point out that if we had problems with the wood, we should have not accepted delivery and that once we did, he was no longer responsible. Zero remorse, horrible customer service, and completely unwilling to help find a solution. North Rome did nothing at all to rectify the situation and blamed us for accepting it, even though they obviously did not QC it before it was shipped. To avoid trashing thousands of dollars in lumber, we altered our design to shrink the size of the beams being built and invested several days in labor to trim down the lumber to be straight and splice/join pieces to remove the knots and splits. Now, several months later we needed a few more pieces of baseboard (custom profile) to finish out one last room of the project and Brandon is refusing to sell us the baseboard. In fact, he instructed the salesperson to not even call us back. Be advised that while North Rome Lumber has been around Tampa for decades, the newer ownership is not honoring its previous reputation and cannot be trusted to do the right thing when it matters.

I had Chris steam clean my RV after I had a cat urinate all over it (Not my cat ever)…read more Chris did an outstanding job and he was so respectful, did an awesome job and informative Chris is a employee that your company should keep for a long time So please with the results. He also educated me on many things and with such humility and tone of voice to assist me in the future. I will 150% hire this company again . Brilliant job thank You Chris.

Had Bowden's carpet come out today. They quoted me $200 for 4 bedrooms. While their rep was here,…read morewe asked him if he could do my office. The bill turned out to be $275. I called to ask why; I was told that there was an additional $25 charge for a short hallway in the primary bedroom and $50 for a small patch in my office, which was coveted mostly by a large rug. I thought they did a good job, but their price was excessive. Next time I will go back to S S.

This is a boutique style for flooring.. amazing selections. A broad range of domestic Products as…read morewell from Brazil and Italy. The owner was helpful in helping me match a existing wood flooring. He also has a good selection of good quality outdoor kitchen which is not easy to find. Worth to pay a visit before hitting a Home Depot or one those other stores. Very affordable.

Adriano at Noble Floors provided exceptional service when I desperately needed to match existing…read moretile flooring. He responded to my inquiry outside of business hours on a Saturday, followed up promptly on Monday, and located the discontinued tile I needed. Not only was the pricing reasonable, but the delivery was completed in less than two weeks. The tiles are a perfect match to my existing floor! From responsive communication to swift delivery, Noble Floors exceeded my expectations at every step. I highly recommend them for anyone needing flooring solutions.

I was happy to find this company after I asked a co-worker how nice his outdoor patio furniture…read morewas. This company is a local company that has about 15 people making umbrellas/outdoor patio cushions/chair sling covers/cushions for anything really. They do orders for larger companies and also for custom orders like mine. I stopped by their office on the corner of Rome and Lemon. It is actually right across the street from the Vintage Lofts at West End Apartment Homes and down the street from the Animal Coalition of Tampa. I met with the owner, Dennis. Friendly guy. I discussed that I had some handmade antique furniture that needed new cushions. I was able to choose from several fabric choices as well as the firmness of the cushions. The timeframe for completion can be average 10 days but if you really need it fast, they can do it within 3 days. The prices are very good and you won't find such good quality anywhere and local. I was extremely impressed. Don't look to be spending cheap if you want to be ensured good quality, hand-stitched value.

My husband and I purchased a patio umbrella from cushion solutions several years ago. It was far…read moresuperior in quality and stamina to any we bought from the usual outlets. We recently needed to replace the wheels. Their service went above and beyond our expectations. I recommend them highly.