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    The Carpet Store

    4.2 (39 reviews)
    Closed 8:00 am - 6:00 pm

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    Services - The Carpet Store

    Carpet binding

    Carpet installation

    Carpet removal

    3 More Services

    Carpet restoration

    Floor installation

    Tile installation or replacement

    The Carpet Store Photos

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    Recommended Reviews - The Carpet Store

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    Paula W.

    My husband and I had a very bad experience with the carpet store. They have repeatedly promised to return our phone calls and didn't. We have only had our LVP 3 years and it is breaking down at the side joints and butt joints. They refuse to do anything about it and they tell us our only option is to replace all of it at our expense. We don't recommend purchasing anything from this store as they don't stand by their product.

    Is it wood, its vinyl!
    Amy G.

    Quality-quality-quality! This is what a family run business can offer that the big box stores cannot I have found the most gorgeous Italian tile that look like hardwood floors here. Most beautiful tile options can be found here for flooring that you cannot find anywhere else. I am now onto another project for a beach house and going the luxury vinyl flooring route with this waterproof planks that will be better on the feet and stress of household guests. The planks are beautiful replicas of hardwood flooring. You'd never know its not real wood and your feet will love you when you stand in the kitchen. The customer support is what keeps me coming back for their quality selection. Kelly always helps me find the best. I have another project that requires carpet. They have the most gorgeous and softest carpet. Who knew you could get so excited about carpet Thanks Kelly for all your help

    Living area during installation.
    Doug N.

    We needed new floors for our condo, Paul did the measurements, we picked a flooring and they started the next day.

    John P.

    Great products and great pricing. Kelly was great to deal with. Ordered a gray LVT and had it installed about a year ago. Installer (Kevin) and his crew were great even though I ended up paying a tad more than what was estimated. When it comes to warranty repair - FORGET IT. I called the store about a week ago and spoke to Kelly. She advised that she was going to have Kevin, the original installer, contact me early the following week. Waited until Wednesday of the following week as I still hadn't heard anything back. Texted Kelly again and she thanked me for letting me know and said that she personally spoke to Kevin and that he would be calling me that day. Two days later, I texted Kelly again and advised that I was really getting aggravated now. Five minutes later my phone rang and it was Kevin asking what was going on and telling me that this was the first he heard about my issue. I love it when someone isn't being honest! Kevin then went on to ask what happened as he stated that this might be something that I'm responsible for paying for since the tile isn't supposed to just lift up and fold on the corner. He advised that he could come out and "take a look" the following week. I was completely unhappy as I literally waited an entire week just to be told that this guy could come out next week and take a look and possibly tell me how much I would have to pay to get this one tile repaired after spending over $9,000 less than a year ago. Unacceptable. I told him he can forget it. To be fair, this review is primarily because of the service which is subcontracted out. This Kevin guy doesn't work directly for Carpet Store, but they are the ones that use him for install work. You will get great upfront service and support until the bill is paid and you need a repair on something. Then it all goes downhill! I'm totally happy to pay another company to come in and repair this one tile and to not do business with Carpet Store again.

    Our new carpet!
    Kimberly D.

    My boyfriend and I needed to change the carpet in our house, and after shopping at several different stores, we found that The Carpet Store had the best selection at the price points in our budget. A huge thank you goes to Kathy, who worked with us several times that we came in to the store. She showed us lots of different stock for the type of carpet that we wanted, and she worked with us to make the price work with how much we were willing to spend. When it came time to install our carpet, we made an appointment, and the crew came to our house to install. They took out the existing carpet, added padding, and installed carpet for 4 bedrooms in about 3 hours. They worked very fast and were professional from start to finish. If you need materials for your home, I highly recommend The Carpet Store! We will be back for tiles when we finish moving in and are ready to remodel our master bathroom.

    a car parked in front of a building
    Geöffréy Ñ.

    the best salesperson doesn't hard sell you, but rather does what's best for you. i just visited this store because i have an elderly dog who's started having a tough time on some surfaces. When I told Scott i simply needed something for a 13yo Pug, he response was "you had me at 13yo Pug" and walked me through a stiflingly hit warehouse the length of a football field knowing he wasn't gonna make a dime. THAT is what customer service is all about.

    One of the floor boards that is pulling up in another room.

    I purchased one of their "best" vinyl floor for my entire house from this store because I was guaranteed 5 years commercial and 25 years home warranty. Anyone that knows anything about vinyl floors knows that is supposed to be scratch and waterproof resistant. Within 5 months I had a 43" scratch and three boards pull on the end and one finally chipped off. I have been trying to work with the company since December 2022 to resolve it. The installer sent me the warranty circling that it was my furniture that scratch the floor without even seeing anything. I have had this furniture on two laminate floors and never had any issues. Not to mention 2 of the chipped boards are in a different room. They even had a representative of the floor company come out me that their floor is not really meant to be scratch resistant but more waterproof. He then told me that his child has ruined his floor from his company and gave me a website where I can buy scratch fixer for $90. This company has not held up even close to their warranty on a high priced floor that shouldn't have been damaged in many places within 5 months.

    Carpet store bad install
    Shirley A.

    I ordered one piece vinyl flooring from IVC flooring from Kelly, great sales lady. I had done my condo four years earlier with same vinyl but used a different separate installer. I used the Carpet Store installer for kitchen, hallway and bathroom. Unfortunately, their installer did not take up tile floor and used a porous skimcoat. My flooring has huge bubbles and creases. The warehouse manager, Larry, insisted it was caused by my rollator and would not file claim with Mohawk or fix and replace it. I am out couple grand and have to spend money to take up old tile and do flooring over again!! Larry should be fired!!

    Bobby A.

    We've been dealing with Tom Cobane at The Carpet Store for 10 plus years now. Everything from carpet , floor and wall tile to the new laminate flooring just installed. Always have a huge selection and the best prices. Repeat customers for life.

    This tile was just put in.  It looks great!  Looks a little like wood floors at first but very nice.  We paid only $1.90/sq.ft.

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    1 month ago

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    Ethan N.

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    4 months ago

    Very knowledgeable salesperson. Loads of technical knowledge. Good information to help make comparisons.

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    6 months ago

    Great store I would only buy from then and I'm getting to go there a get new wall to wall carpet for my living room

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    3 years ago

    Selection and price fair. Responsive install time and very responsive dealing with issues that arise.

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    Ask the Community - The Carpet Store

    Review Highlights - The Carpet Store

    Kelly is top notch, and is always helps get us what we need to get our job done.

    Mentioned in 5 reviews

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    The Carpet Store - carpeting - Updated July 2026

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