The installation and the carpet itself are amazing, and I'm very satisfied with the quality of the work. We had two installers arrive, though they did not provide their names. The installer with dark skin was incredibly kind, respectful, and hardworking, and I truly appreciated his professionalism. Unfortunately, the lighter skin installer was extremely unprofessional. He used profanity throughout the entire installation and made several disrespectful comments. At the start, there was a miscommunication about the furniture needing to be broken down and moved from each room. Instead of discussing a solution, he immediately began complaining that it should have already been done and that it wasn't his responsibility. I explained that everyone in my household had taken the day off specifically to help move anything necessary. It wasn't until my spouse stepped in and asked that we work together on a solution that the conversation shifted. Even after a plan was agreed upon, my family and I had to continue listening to him make negative remarks about our home and belongings, including saying we had "shit everywhere" and that he didn't know what to tell the other installer because "everything was a mess." I later learned that this installer is related to someone in management, which may explain the attitude we experienced. Despite this individual's behavior, I was extremely pleased with the overall service and the final result. read more

Very knowledgeable salesperson. Loads of technical knowledge. Good information to help make comparisons.

Great store I would only buy from then and I'm getting to go there a get new wall to wall carpet for my living room

My husband and I had a very bad experience with the carpet store. They have repeatedly promised to return our phone calls and didn't. We have only had our LVP 3 years and it is breaking down at the side joints and butt joints. They refuse to do anything about it and they tell us our only option is to replace all of it at our expense. We don't recommend purchasing anything from this store as they don't stand by their product. read more

The Carpet Store - Carpeting Near Me - St. Petersburg, Florida

Quality-quality-quality! This is what a family run business can offer that the big box stores cannot I have found the most gorgeous Italian tile that look like hardwood floors here. Most beautiful tile options can be found here for flooring that you cannot find anywhere else. I am now onto another project for a beach house and going the luxury vinyl flooring route with this waterproof planks that will be better on the feet and stress of household guests. The planks are beautiful replicas of hardwood flooring. You'd never know its not real wood and your feet will love you when you stand in the kitchen. The customer support is what keeps me coming back for their quality selection. Kelly always helps me find the best. I have another project that requires carpet. They have the most gorgeous and softest carpet. Who knew you could get so excited about carpet Thanks Kelly for all your help read more

The Carpet Store - Is it wood, its vinyl! - Carpeting Near Me - St. Petersburg, Florida

We needed new floors for our condo, Paul did the measurements, we picked a flooring and they started the next day. read more

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Great products and great pricing. Kelly was great to deal with. Ordered a gray LVT and had it installed about a year ago. Installer (Kevin) and his crew were great even though I ended up paying a tad more than what was estimated. When it comes to warranty repair - FORGET IT. I called the store about a week ago and spoke to Kelly. She advised that she was going to have Kevin, the original installer, contact me early the following week. Waited until Wednesday of the following week as I still hadn't heard anything back. Texted Kelly again and she thanked me for letting me know and said that she personally spoke to Kevin and that he would be calling me that day. Two days later, I texted Kelly again and advised that I was really getting aggravated now. Five minutes later my phone rang and it was Kevin asking what was going on and telling me that this was the first he heard about my issue. I love it when someone isn't being honest! Kevin then went on to ask what happened as he stated that this might be something that I'm responsible for paying for since the tile isn't supposed to just lift up and fold on the corner. He advised that he could come out and "take a look" the following week. I was completely unhappy as I literally waited an entire week just to be told that this guy could come out next week and take a look and possibly tell me how much I would have to pay to get this one tile repaired after spending over $9,000 less than a year ago. Unacceptable. I told him he can forget it. To be fair, this review is primarily because of the service which is subcontracted out. This Kevin guy doesn't work directly for Carpet Store, but they are the ones that use him for install work. You will get great upfront service and support until the bill is paid and you need a repair on something. Then it all goes downhill! I'm totally happy to pay another company to come in and repair this one tile and to not do business with Carpet Store again. read more

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My boyfriend and I needed to change the carpet in our house, and after shopping at several different stores, we found that The Carpet Store had the best selection at the price points in our budget. A huge thank you goes to Kathy, who worked with us several times that we came in to the store. She showed us lots of different stock for the type of carpet that we wanted, and she worked with us to make the price work with how much we were willing to spend. When it came time to install our carpet, we made an appointment, and the crew came to our house to install. They took out the existing carpet, added padding, and installed carpet for 4 bedrooms in about 3 hours. They worked very fast and were professional from start to finish. If you need materials for your home, I highly recommend The Carpet Store! We will be back for tiles when we finish moving in and are ready to remodel our master bathroom. read more

The Carpet Store - Our new carpet! - Carpeting Near Me - St. Petersburg, Florida

I had a GREAT experience at The Carpet Store. My salesperson Eric was wonderful. He's knowledgable, helpful, and has great follow through on every detail. It's refreshing to find this in the retail sales world these days. Never did I feel he was pushy. Just the opposite as he took the time to explain styles of carpet, price points and everything else I could want to know about buying carpet. Definitely ask for Eric! I also need to give a HUGE shout out to the install team. Larry the manager went above and beyond with his customer service. We had a "hiccup" in the install process and he took care of it immediately and the gentleman he sent out Chris Dunning did an amazing job. Ask for Chris on your install, you won't be disappointed! read more

Great customer service and fast and easy installation. Unfortunately I did not realize there are different loop sizes for the Berber and my dog has destroyed most of it. Will be returning to The Carpet Store based on the way I was treated, great price and great customer service. Thank you! read more

the best salesperson doesn't hard sell you, but rather does what's best for you. i just visited this store because i have an elderly dog who's started having a tough time on some surfaces. When I told Scott i simply needed something for a 13yo Pug, he response was "you had me at 13yo Pug" and walked me through a stiflingly hit warehouse the length of a football field knowing he wasn't gonna make a dime. THAT is what customer service is all about. read more

The Carpet Store - a car parked in front of a building - Carpeting Near Me - St. Petersburg, Florida

We recently had new carpeting put in our home. We are a 3 bedroom townhome with 15 stairs going to those bedrooms on the second floor. we had an excellent experience with our sales consultant Scott Manning. the bedroom carpeting was done by the first install crew. They did a good job. The stairs were very challenging but done done in a first class was by Dave, Junior of Family Traditions Flooring in contract with the carpet store. Many of the stairs were different shapes and sizes. Dave, Jr did a meticulous and excellent job. 5 stars! read more

I love my new floors!! David and Pat came and removed all the old flooring and replaced our entire condo! They were so professional and easy to have around. I completely trusted them and had full confidence that they would do a great job. And they did not disappoint!!! Thank you, guys!! read more

I purchased one of their "best" vinyl floor for my entire house from this store because I was guaranteed 5 years commercial and 25 years home warranty. Anyone that knows anything about vinyl floors knows that is supposed to be scratch and waterproof resistant. Within 5 months I had a 43" scratch and three boards pull on the end and one finally chipped off. I have been trying to work with the company since December 2022 to resolve it. The installer sent me the warranty circling that it was my furniture that scratch the floor without even seeing anything. I have had this furniture on two laminate floors and never had any issues. Not to mention 2 of the chipped boards are in a different room. They even had a representative of the floor company come out me that their floor is not really meant to be scratch resistant but more waterproof. He then told me that his child has ruined his floor from his company and gave me a website where I can buy scratch fixer for $90. This company has not held up even close to their warranty on a high priced floor that shouldn't have been damaged in many places within 5 months. read more

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Selection and price fair. Responsive install time and very responsive dealing with issues that arise.

Use The Carpet Store to replace carpet on our entire second level had such a good experience from beginning to end. They had a fantastic selection of carpet to choose from and many that were in stock and available immediately. They had good padding choices. (Also had a great selection of other types of flooring, which we weren't in the market for). We were helped by Corey and he was helpful, efficient, and friendly. He made the process easy and painless. Best of all, we found their prices to be very reasonable and better than most after shopping around. I would use them again. read more

I ordered one piece vinyl flooring from IVC flooring from Kelly, great sales lady. I had done my condo four years earlier with same vinyl but used a different separate installer. I used the Carpet Store installer for kitchen, hallway and bathroom. Unfortunately, their installer did not take up tile floor and used a porous skimcoat. My flooring has huge bubbles and creases. The warehouse manager, Larry, insisted it was caused by my rollator and would not file claim with Mohawk or fix and replace it. I am out couple grand and have to spend money to take up old tile and do flooring over again!! Larry should be fired!! read more

The Carpet Store - Carpet store bad install - Carpeting Near Me - St. Petersburg, Florida

We've been dealing with Tom Cobane at The Carpet Store for 10 plus years now. Everything from carpet , floor and wall tile to the new laminate flooring just installed. Always have a huge selection and the best prices. Repeat customers for life. read more

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I wanted to post a comment regarding Leigh Ann Moore at The Carpet Store. She was fantastically helpful to me. She was responsive and professional. She was truly a consultant helping me to look differently at solutions to my decorating objectives. She was just very very helpful. Thank you. read more

I had rugs torn up from 3 bedrooms and Parkay flooring put down. The installers showed up on time with a crew of 4. They were able to get the tear out and install new flooring in 6 hours with minimal interruption. They worked nonstop and did a beautiful job. Top notch from beginning to end. read more

When you are improving your home go to "home improvement row". The Carpet Store is one of the best for tile and carpet. We retiled our entire home with tile from here, and were able to do so for just about $1.90 per square foot! We also bought backsplash tile for our fancy shmancy new kitchen. Great prices, great people, great products... What the hell else could you want? :) read more

The Carpet Store - This tile was just put in. It looks great! Looks a little like wood floors at first but very nice. We paid only $1.90/sq.ft. - Carpeting Near Me - St. Petersburg, Florida

I needed some indoor-outdoor carpet for a shed. I called Jose and he called back in 5 minutes with a remnant perfect for the shed and on sale. He also sold me 3 rooms of carpet on the home I remodeled. He is a great salesperson and I have used the Carpet Store for 20 years. read more

Great service. We had a small purchase and they treated us like we were redoing our entire house. Would highly recommend them to anyone needing carpet, flooring, etc..... read more

We are a local builder that has been coming to The Carpet Store for quite some time. They have a great selection of carpet, tile, and wood flooring, but what really makes us keep coming back is their service. Kelly is top notch, and is always helps get us what we need to get our job done. Not only that, but she always does it with a smile :) read more

Very poor experience if you choose to do business with them you cannot trust them. I contracted to do a job with them and prior to the job starting I added additional work to the job. I agreed to and gave deposits for both jobs. Prior to start I was called and told whoops me made a mistake and we have to charge you an additional 700 for a 65 square foot mistake, which for unexplained reason was twice the rate quoted per square foot for the original proposal. After I politely and I emphasize politely protested they agreed to waive that charge. This was not good enough for the salesperson who then chose to send a less than friendly email to that effect. Next I got an email explaining that another whoopsie had occurred and that this one would cost an additional 2400 dollars. I reviewed their diagrams and indeed they had not calculated the additional square footage in the job. Why this was not calculated they offered no explanation other than it was my fault for not properly reviewing their contract. Now please understand I carefully pointed out to both "EXPERT" measurers what I wished to be done. I offered to pay them their cost for the materials of the additional work and of course installation and was met with we are reneging on all offers and will refund your money which was constantly and aggressively offered throughout the process. They said this was the owner's decision which indicates the total disregard for customers from the top throughout the whole company. They sent two different "EXPERTS" to measure and neither could get the measurements correct but the sales manager was somehow able to come up with a proper quote without remeasuring? Steer clear of this company but if you choose to do business with them BE VERY VERY CAREFUL as if things go wrong they will say it is the customers fault and walk away. They are polite but not professional in any way. read more

New to St. Petersburg. Wanted to replace a worn out stair runner at my newly purchased home. Went to three carpet stores for quotes. As far as I'm concerned, the Carpet Store has NO competition. Scott was helpful, efficient, and more than fair with the price quoted. The installers came at the scheduled time and date and did a terrific job. Would highly recommend the Carpet Store to others. read more

Did not have a good experience here. Sales guy was rude and condescending when I was just asking simple questions. I was looking to get some quotes on carpet to lay down in a garage apartment I was renovating. I told them it wasn't a big space and what I was looking for and apparently it wasn't enough square footage to be worth their time. I then went to a big box retailer and got just as good of a price with great service to boot. I was really disappointed because I was recommended by a friend but wasn't impressed with the lackluster service. read more

Simply fantastic. Don't waste your time going some where else. Do yourself a favour and just go . George read more

Once again, Paul exceeds our expectations. Paul is my go to for all flooring needs. Especially carpet. He has expert knowledge on exactly what will work best for my situation. As soon as I call with a quote request, he in on site within 24 hours and has the numbers ready shortly after. I always know what I am getting with Paul. No surprises. The work is always done professionally, timely, and without error. Don't take my word for it, call Paul yourself. read more

We have been customers of The Carpet Store for over 22 years! We wouldn't go anywhere else, because no one can beat their prices. Jose Marrero was such a big help on our spa renovation. They always go out of their way to be helpful. Brian Manning from day one has been such a huge help with all our past projects. There is no comparison to The Carpet Store! read more

So glad I used this company! Needed to replace 2 rooms of carpeting so decided to try this company out. (had heard good reviews of them on Facebook). It was the easiest thing I have ever done. They helped me pick the carpeting for the room and gave me an approximate price since I didn't have exact measurements of one room (their pricing was not off the mark by much). They came to measure and the installation was done by professionals. I was very happy with the experience as a whole. A big THANK YOU to Tom who was the rep that helped me. Will definitely recommend you to anyone needed flooring. read more

Manny Gomez We got some Laminate floors for our home and the Sales Person ( Edwin Morales) is a wonderful sales and honest and he give us a great price this is the place that you need to go wen you need a flooring for your house and make sure you ask for Edwin Morales he is the bomb. read more

Folks, DO NOT even look anywhere else. Steve Manning (sales), Kevin, Todd, and Shea (installers) and the whole crew are nothing less then stellar!!!! We met them at the Home Show in St Pete and fell in love with the Tibet laminate. From stopping by the store and talking with Steve to the install crew coming to the house, it was an absolutely perfect transaction. Professional, courteous, and actually fun to work with. Great price and very easy coordination in getting everything completed. Love this place. read more

We've been involved in numerous remodeling projects over the past several years and I always go to the Carpet Store for any flooring or tile purchases. Kelly Beale will give you amazing customer service and the best deal possible! read more

The minute I walked in, I was greeted by the friendliest employee. Kathy!!! She helped me decide on the best carpet for my new townhome. The prices beat the "big box" companies and the customer service towers over them, as I waited over 1/2 hour to talk to a flooring associate the "big box" store!! We worked together on prices, measuring dates and installation can be asap!!! So excited!!! read more

We get flooring for 4-5 homes a month here and they are always reliable and do a great job from sales to install I can leave it on auto-pilot once we pick a product. Our rental homes have carpet for years and it lasts and looks great also. I work with Paul H here and refer family and friends to him for his honesty and reliability. read more

Beyond happy with the customer service we've received from Larry and The Carpet Store, as well as the installers! We purchased carpet about a year ago and when it wasn't holding up and wearing as it should, Larry made sure we were taken care of and got our carpet replaced with a different type/material of carpet that would work better for our family. Working with everyone at The Carpet Store has been awesome and I'd highly recommend them. The installers were also very professional and friendly! read more

I wish I had read the reviews on this company first. They are extremely unethical. Twice DURING and once after the installation they asked for more money, even though we had the receipt and print out of everything that had been discussed, agreed upon, and paid for ahead of time. Halfway through they told us they were almost 100 SF short and it would be another $200 more to finish the job... how that happens in such a small space I can't understand, especially when we had the area measured TWICE and purchased extra SF already. The back and forth between the carpet company and the company doing the actual installation was ridiculous. And when they left, they left us with a HUGE roll of unused carpet!!! I imagine this is all the extra SF they told us we needed. These people are con artists and I would never recommend having them do any work in your home. They will offer you the lowest price around but in the end it will be more expensive than other reputable flooring companies. Not worth it. read more

We purchased Mirage Nordic Maple flooring from Kevin Cheatham at The Carpet Store, St. Petersburg, and couldn't be happier. The selection of flooring material and superior level of service and value received were unparalleled, including the superb, timely installation by their sub-contractor, Flooring by Stan. Kevin personally and very accurately measured the job, literally within hours of our visit to their showroom, and made all the arrangements with the sub-contractor for a problem-free installation. Our new floor has been the subject of countless compliments since our March 2016 installation. read more