Rebecca is the . I went to Rainbow in Covington. Paid 150$ for an oil change and showed my recall…read morepaperwork from RAM. Asked them to inspect it. Oil change was so quick, and they said : oh its great, no recall. BS not even 72 ish hours later I get these flashing codes in dashboard. About being so many miles until my truck went into limp mode. This dealership was the closest to our BnB (new to area) and took it in. The lady at desk was the new service director (Taylor) and I explained the previous place and my utter disgust with them. Not only did this service center take it seriously, she was honest and said they would need 24 hours to inspect it. 24 hours later, they text me with news it was the recall. It took one week for them to get part, get it installed AND Rebecca went to bat for me and made sure RAM covered an additional faulty part, that had failed due to the recall part. I was ready to give up hope on dealerships here, and this place shocked me. I will gladly drive here to see both the awesome women who keep it real and honest. Even if I buy a home in another parish. Aggravating when service departments try and scam you. Rainbow actually sent me what looked like a bill for 240$ + last week...in the Itty bitty tiniest print at bottom it explained it was an offer for their extended maintenance package. Jack-holes!!! My mum or any other older person I know would have genuinely thought it was a bill and paid I am genuinely considering filing a complaint with BBB or whatever Louisiana allows for that shady/deceptive letter. Hands down I will recommend BOTH these women to anyone looking for service!!

I would not recommend Ross Downing Chevrolet Jeep Dodge to anyone…read more I brought my Jeep Renegade to them on a Monday after breaking down on Sunday. Initially, I thought it was a transmission issue, but after further inspection, I realized it was the brake caliper--a repair covered by my warranty. I had my car towed to Ross Downing, and that turned out to be a huge mistake. When I dropped off the car, I specifically told them the issue was with the brake caliper. Despite this, it took them over 24 hours to diagnose the problem. During this time, they claimed my car had electrical issues and multiple other problems that were completely unfounded. I reviewed the dash cam footage from my car and saw their technicians forcing it to drive forward, causing the caliper to grind and damage my rims. I also watched as four technicians struggled to figure out the problem, with one even stating, "I don't think it's the brakes." Their lack of basic mechanical knowledge was alarming. Eventually, they told me the caliper wasn't covered under warranty because the issue was due to a missing caliper bolt. This seemed deliberately written in a way that would avoid warranty coverage, despite other options they could have pursued. To make matters worse, almost all the additional issues they claimed existed were fabricated. My car has never had electrical problems, and I have records showing that my brakes were serviced in August by the dealership that sold me the car (Benoit Nissan in DeRidder). Ross Downing seemed more interested in trying to make money off unnecessary repairs than solving the actual problem. When I told them I only wanted the caliper repaired, they quoted me $153 for the work. Thankfully, Benoit Motors stepped up and paid for the repair because they are an honest and trustworthy dealership. If Ross Downing cared about doing quality work and treating customers fairly, they might get more business. Instead, my experience suggests they are incompetent and untrustworthy. I would advise anyone to take their car elsewhere.