They refused to service any Ford older than 20 years. No fluid changes, general maintenance of any kind. I had to go to Bill Hood in Hammond, La. read more

Had a great experience purchasing two new vehicles. Ridge was our salesman and was very knowledgeable and helpful. Martin did a great job helping us with financing and together they got us out the door with a 2023 Bronco Sport and a 2024 Mustang GT. Would definitely recommend to anyone looking to purchase a new or used vehicle. read more

I have not used Gateway, but I bought a new Ford- I am very upset about FORD in general because my 2022 Bronco Sport has been moaning sporadically in reverse- since we bought it. We bought it new from LAMARQUE FORD. It was at Lamarque FORD for hail damage repair for SEVERAL MONTHS (waiting on parts) They would not even address the moaning issue!!!! They just said the brakes were ok - and it didn't make the noise when they had it. At least BILL HOOD heard it and told me that "FORD knows about the moaning sounds that the bronco's make, but they WILL NOT do anything about it because it doesn't impede the performance." Who wants to buy a NEW vehicle that moans!?!?!?! (VERY LOUDLY) I'm very disappointed in FORD and this vehicle! I tell ANYONE that will listen- DON'T BUY ONE....and I keep a copy of the letter showing Ford won't do anything about the moaning -taped to my back window.... If I had known the moaning was unfixable. - I would not have pre paid on my bill- I would've traded the crap in read more

I broke down in the middle of traveling. Gateway made my family and I very comfortable and were very accommodating.

Gateway provided a great service in my time of need. I'd broken down with my family in Louisiana headed home to Texas. No one could offer assistance until I called Gateway. Allen in the service center was wonderful! He offered the number for tow services in the area and even offered a way to fix it without the need of a shop. Thank you gateway for your assistance. read more

Would not recommend. I went by myself because my husband's work schedule. They did not want to give me the time of day or even let me test drive the vehicle until my husband called them. When I did test drive it, they asked if I could drive it? Or if I could get it out of the parking lot? I don't think they would have asked my husband those questions. My husband asked what's the best price on the vehicle. In texts they gave us the best price they could offer so I went back to try to start the buying process. Which was an hour drive (they knew it was along drive for me) but I figured the price in the text was the solid price for the vehicle. After waiting 2 hours for an appraisal on my trade in, they finally gave me an offer on my trade in. However, they also let me know the actual best price of the vehicle I was buying was significantly more then what they told us through texts, which was the only reason I drove an hour back to the dealership. Just seems like they gave a false price on the vehicle just to get me back into the dealership to trap me into buying which seems dishonest. I understand car salesmen do have certain techniques to sell a vehicle but I got very dishonest and sexist vibes from this dealership. read more

So I took my f250 up there to get a diagnostic ran. They come in and say it's throwing a recall code and in order to fix it they have to put a computer on it, but if the truck has a tuner you can't do that because it will flash the system. He asked if it had a tuner and I said yes he went to the back and said it's too late and the mechanic hooked the computer up anyways to see what it would do and the truck couldn't leave idle mode. So ur telling me I went there with my truck, there mechanic messed up and made a mistake and I had to tow it home and pay for a ride . They wouldn't take responsibility, owner got in my face and was a smart as*. 0 out of 10. Do not come here. Not to mention very rude. No professionalism within the ownership of this dealership. read more

I wrote a raving review about Gateway a couple months back when I bought my car from them... I went back today to get it services before a long road trip and I am extremely less than pleased with the events of today. I know they were short staffed in the service department and my appointment was same day so keep that in mind as you're reading this review. It could have been the worst day ever for everyone over there, but I definitely left significantly grouchier than when I got there. The man I bought the car from recommended I call Alan in the service department to do a check-up on my car and I told him I had issues with my tires and he told me he would take a look at them. I figured I would need a replacement and went to tell him what kind of tire it was to see if he had any in stock and he said not to worry about it he would check it when I came... He came well recommended so I trusted him. When I show up to my appointment, after an hour and a half drive to get there, I was rudely greeted by a woman who did not seem pleased I was there and then didn't give me any instructions on where to put my car or where to wait... She didn't seem to know I had an appointment. I left my car with her and went and waited. Later when I stepped out to make a phone call I saw a mechanic drive my car to the parking lot because it was done so I went over to talk to him about my tires. He didn't seem to be interested in talking to me and hadn't checked my tires beyond air pressure (even though I mentioned it when I made the appointment), but took a quick look at one and said I had a deep gash so that tire needed to be replaced. I also told him I had a nail in the other, he touched it said it was fine and walked away. Later I come to find out from my dad and boyfriend that a proper mechanic would have removed the nail and repaired it. I honestly felt like I wasn't getting the time of day because I was a young women and we shouldn't know anything about cars.... ...$57 later to get my car looked at and told they didn't have the tire in stock and I had to drive to Kenner to get one, where I dropped over $200 to get the car lifted and the tire replaced. I wasted my whole afternoon driving all over kingdom come to get ONE tire replaced and not even all of my concerns addressed. I want to like Gateway, I really do. They seemed like a nice, close-knit family, but I am seriously considering not returning to this dealership for service again. read more

Terrible they dont know how to do their business out of state didnt check the taxes they where 758.00 short wanted me to pay it out of my pocket when I made the deal it was out the door price , lied to me about my title work, complained to them , it cost me 700. to go down and pick it up now I have a truck that I'm goin to pursue them for legally Stay away from them. and save yourself the hassle of dealing with bs you shouldn't have to that was their doing. read more

Fast Friendly Service at Competitive Prices... I drive past two other Ford Dealerships to get to Gateway for service because they are just that good! read more

The BEST dealership to buy a car! We don't feel pressured and always enjoy trading in for an upgrade every couple of years

Purchased a car from them a couple years ago and pulled in randomly because I had tire issues. They fixed it immediately and didn't even charge me. Great hometown vibe and even better customer service. read more

I stopped in to Gateway Ford in my quest for certain Ford Edge. I was very particular about the model, color and style of the Edge I wanted. As it turns out there were none that fit the bill anywhere near Ponchatoula. They were going to special order what I wanted then found that Ford had just stopped taking orders for the 2014 Edge. My salesman, Rex did a great job trying to make it happen. I ended up going a completely different direction but I like the way these guys do business. They are very straight forward. I recommend you consider Gateway if you are in the market for a Ford. read more

I have made several purchases from Gateway Ford and they are very professional and always have the best price. I have recommended friends and family to this establishment and will continue to do so moving forward. A+ Gateway Ford read more

I have been bringing my car to this establishment for 4 years. I have always had excellent service till this most recent visit. They had my car for almost 3 weeks. They couldn't find the problem and damn sure didn't fix it. So I go to get my car back and they had the nerve to steal all my change out of my car too. They lied to me several times as well. I will never bring my vehicle here again. read more

Drove in with an engine light problem. Had it diagnosed and fixed in Hour. Excellent Job Gateway.

CUSTOMER BEWARE! I bought my 1st new Ford from Gateway in 1985. I've bought all my new Fords (15) there since - 30 years. I've given fantastic reviews/surveys of their sales and service for all those years. I've influenced family members and many friends and coworkers to also do business with Gateway. But the last several months, I (& my wife) have been treated rudely & unacceptably by this business!! We have had to get Ford Customer Care involved numerous times to get repairs completed. I'll relay our last 2 repairs to my wife's Mustang. Repair issue #1: My wife's car left her stranded on the side of a road several times (she is 66!). Gateway was repeatedly unable to find the cause. They eventually thought it was a specific part but did not want to replace it. Ford Customer Care pushed Gateway to replace the part & also agreed to only charge me 25% of the part's cost. Customer Care told me that every dealer has a pool of funds to be used in situations like this for their "prime" customers. Customer Care also confirmed that looking at our record of purchases with Gateway that we should have been considered a "prime" customer - but were not! When we got Customer Care involved, they called Gateway's Service Manager (Alan Wozniak) to find out what was going on with our car. He denied knowing that our car was even in their shop!!!! However, my wife had called him & he told her when to bring the car in and she did so, including showing him the car and giving him the keys. He knew her well from her previous visits there and the car is a bright yellow convertible - hard to miss!!! He flat out LIED to Customer Care & they now have documented this. The "forced" repair by Customer Care corrected the "leaving my wife on the road" issue. Customer Care gave us an extended warranty (Used Extra CARE) to help make up for the unacceptable manner in which Gateway (Wozniak) had treated us (specially my wife). Customer Care informed Wozniak of this action, so he would be aware of the additional warranty. Repair issue #2: Same Mustang as in #1 (my wife's car). My wife notice a "radiator type smell" inside the car's interior. My son & I checked and found water running from the water pump area. My wife took the car to Gateway and waited while they tried to determine to issue. They could not find any leak. A few weeks later we found the radiator water losing level. My wife took the car back to Gateway. Again they could not find an issue with the car. That was couple of months ago. My wife has repeatedly called the Service Manager (Alan Wozniak), trying to get the car back in the shop to be repaired. They agreed to furnish a "loaner" during the repairs. She continued to call and Wozniak, continued to say he'd have a "loaner" in a few days. He also told her to go rent a car! He told her to stop calling - saying he would call her. He has NEVER called. He also could not tell us what damage may be happening with the water disappearance - apparently into the engine, as it is not running onto the ground. On Thursday, 10/23/15, at 4:20 p.m., I called Ford Customer Service (Brian) seeking their help again. After documenting this info, Brian put me on hold and called Wozniak at Gateway. Brian switched back to me and said Wozniak was sorry but by early the next week (confirmed as meaning by 10/28 - midweek) that he should have a "loaner" and would call us. Brian also confirmed that there is no documentation at Gateway of either of the latest 2 repair attempts - no indication that our car was even there. Wozniak admitted that he had decided not to document these 2 service attempts. Brian has documented them in the Ford Customer Care case file. Well another LIE! He has not made contact with us yet! Yesterday, 11/16/15, at 4:35 pm., I called Customer Care (Cassandra). She confirmed that all documentation is in place and that Wozniak told Brian that he would have a "loaner" for us 2 weeks ago!!! Additional info: First, the warranty granted us by Customer Care (& Wozniak knows about) covers car rental ($30/day) while our car is in the shop for a covered repair! So why did he tell my wife to rent a car when he should be aware of warranty coverage details - isn't he the Service Manager!!! Customer Care says Gateway should set up the rental vehicle and its cost will be paid directly to them through the warranty. And if he really wanted our car in the shop why has he been so discourteous - not 1 call to keep in touch or to tell us the "loaner" fell off the end of the Earth!!!! Secondly, Gateway's owner (Greg Waddell) passed my wife standing in the hall outside his office on one of her visits and he "snubbed" her - ignored her. He has always acknowledged her since 1985. He has borrowed one of our new Mustang convertibles to use in the Ponchatoula Strawberry Parade and attended our daughter's wedding! We call Ford Customer Care for help and now he's a "snob"! Lastly, CUSTOMERS BEWARE!!!!!!!!!!!!!! read more

DONT GO HERE! I scheduled an appointment cause my check engine light was on. I paid extra (when I purchased the truck in July) for Extended warranty with rental. Well Gateway said they can't give me a rental cause enterprise doesn't have a vehicle available (I called enterprise and they told me they can get any thing I need). Gateway had my truck for three days and said the part wouldn't be shipped for another 5 days and then at least 3 days before they would get the part then another day for the repair. This is work days also so you can add Thanksgiving and weekends to this. But still no rental. I had to have them put my truck back together and pick it up to bring elsewhere. Wayne the service tech is very rude and the service manager Allen is just as bad. They will outright lie to your face. We had an issue with Gateway Ford about 3 years ago but thought it was just a bad day and I was willing to try again. Now I wouldn't want to step foot in there driveway. Really really poor business. I asked for upper management and they refused to give me names or contacts. I will have to find this out on my own. Please think twice before you do business with them. Read the reviews on here they are true. read more

Good people, easy to do business with and go out of there way to earn the business. Very competitive price and very responsive. They don't get upset when asking questions like some others do they answer in a professional manner providing clear and concise inormation. I would recommend whole heartedly. read more

Start to finish, the pre-owned Honda Fit was offered at fair price, prepped in a timely fashion, NO hidden surprise add-on fees. Great people to work with NO DRAMA. I highly recommend this dealership. read more