Excellent auto-buying experience! Everyone was friendly and knowledgeable. Our salesman, Keith G, was easy to work with and didn't try the "hard sell," which was a major plus! read more

The salesperson was fine -- friendly, reasonably knowledgeable, though she did try the tired "as a woman, I wish I had gotten the ProPack" line when I mentioned the car was for my wife. No real issue with her. Everything else? A masterclass in dealership BS. The car I was looking at was listed on Hyundai's website at $32,652 -- already factoring in a $500 rebate and a $1,739 dealer discount. When I contacted them for a proposal, they matched that number, then quietly added $1,995 for an "Import Corner Pro Pack" and $795 in "admin fees" -- nearly double the ~$475 doc fee you'd see at most dealerships. Out-the-door total: $40,213. When I said I didn't want the add-on garbage and wanted to finance through HMF at the advertised rate (excellent credit, no issues), they told me I couldn't have the full advertised discount. Classic. I came back with a competitor's proposal -- all fees included -- at $37,514.73. Their counter? $38,799.75. They presented this with a straight face as the better deal. The finance manager said he needed to "make some money on the car," which translates plainly to: he wanted to pocket as much of Hyundai's customer incentive as he could get away with. Then the finance guy -- with genuine confidence -- assured me that when I got to the other dealer, they'd tack on the same fees, and boldly claimed theirs were the cheapest in the state. They were not. I bought the car from the other dealership for exactly what they quoted. $1,284.02 less. No surprises, no games. The other dealership said I couldn't get the full incentive either but still took some extra off the car. Probably not the best I could have done but the wife was getting impatient and it was close enough to what I wanted and I didn't feel quite as bent over like I would have at Bill Hood. read more

Car is only year and half old and needed a new radiator not under warranty due to a rock. You tell them not to change cabin filter and they still do it and charge you. Highly don't recommend this place. read more

I have to say, I purchased my first vehicle and Mr. Marcus Shelby helped me. This was the smoothest transaction ever in my life. The process was quick. Test driving the vehicles , looking at other options, running my credit and signing the paperwork. He made sure I didn't leave till I was satisfied and he is still easy to contact today. Only reason I'm giving 5 stars, see Marcus Shelby. read more

This place has absolutely horrible customer service. Don't ever go there. We bought a hyundai from Bill Hood Food for my son for graduation. My son did a required update and the computer malfunctioned. We brought it to Bill Hood Hyundai. It's has now been there over 3 weeks. We requested a loaner they say they have no loaner cars. They have cost time and lots of money. My son just started college and we are having to take off work to bring him to school and pick him up. We explained to the service manager the hardship. They could care less. It's the worst customer service I've ever experienced. Don't buy any product from them and especially don't bring it to be serviced there. read more

Had a wonderful experience at Bill Hood. Mr. Mike Price was exceptional. He made our experience the most wonderful experience we have ever had while buying a vehicle. He never pressured us while we were there. He just allowed us to find our vehicle and when we did he explained everything about the vehicle to us. The finance manager was wonderful also. It was just a great experience all around. We got a great deal on our trade in and an awesome deal on a beautiful new car. Thanks Bill Hood and a great big THANKS to MR.MIKE PRICE for such a wonderful experience read more

The service dept at this dealership is horrible, they will tell you whatever they can trying to get you to spend more money than needed, I went for an oil change they came back saying my air filters needed to be changed, when they were just changed recently. I was told the wait was 30-45 mins I waited way over an hour, when I told them I didn't want anything else done besides an oil change there attitude changed and I was told it would be an additional 20 minutes till my car would be ready. I will be visiting another dealership just to avoid giving this one my business again. save yourself the time and go to another dealership. read more

My wife's Santa Fe started missing on our way home from eating on a Sunday afternoon. She called Hood Hyundai on Monday morning, gave them an idea of the problem, and she was told to bring her car in the next morning. Dropped her car off at 10:00 Tuesday morning. Around 4:00 pm Wednesday afternoon she called to see if they had an update. They had nothing to report as they had not gotten it in the shop. Friday at noon I stopped by the dealership to see if there was any progress on the repair, only to find it parked in the same spot it had been left in on Tuesday. I walked into the service desk to ask if they had at least run the diagnostic on it and they said no. It had been sitting in the parking lot for 4 days without so much as a courtesy call about any repair progress. I got the keys to her vehicle, went to the Hyundai dealership in the next town over, checked the car in at 3:30 in the afternoon, and got a call from their service desk at 5:30 about what they found and could start repair the next morning. I'm not sure what Bill Hood Hyundai has for protocol concerning vehicles brought in for repair but whatever it is, it ain't working. Terribly disappointed and this was the second vehicle we had bought there in 2 years. read more