I honestly don't get the 1 star reviews on here. I stay here almost every time I'm in London, which is about every other month. Service is good, location is fabulous for walking and public transpo, there are so many nearby pubs, stores, and restaurants now, free wifi, great perks for Hilton members, the beds are comfortable, and the free breakfast is plentiful and tasty. And, if you ever have an issue with your room, they will take care of it immediately. What are you expecting? This isn't the Ritz, people. But it's also not Ritz prices, so set your expectations accordingly. read more

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This was the perfect location for our week in London. There's no shortage of spots to stay in the heart of the city that we opted just on the south side of the river and couldn't have been happier with our choice. The hotel is just a short walk from Waterloo station, which is a major hub and can get you anywhere in the city with likely a single transfer at most. The hotel staff was excellent. We were warmly greeted upon check in and treated wonderful the entire stay. The rooms are a but small but decent and what you'd expect in london. Still plenty of room for 2 people and luggage. Bed was comfortable but a bit noisy/squeaky. One of the bonuses for this spot- apart from the location and staff- was free breakfast! And it was a spread! Full English, a large assortment of pastries, yogurt and muesli, waffle station and multiple coffee makers. As others say, it can get a bit busy but we never had to wait to be seated. For being a 3 star hotel, it gets 5 star Yelp review! We decided that when we return to London this is a spot we would make as our base camp again. read more

My job booked me to stay here while I attended a winter seminar. The staff are so friendly and kind. Mohammed always greeted me with a smile. The breakfast in the morning can be a bit claustrophobic so I highly recommend going early. They give you a coupon at check in for a free drink and snack at the bar for Hilton members. Also if you opt to skip out on room cleaning a complimentary 5 pound coupon that you can redeem at the restaurant, or bar. The highlight of my stay was the peloton bike! I've always wanted to try one and it did not disappoint. Definitely consider staying here if needing to be based in the Waterloo area. They also plan to do more renovations to the rooms in 2025. read more

We just came back from London and stayed in this hotel . My daughter and I just figured out they double charged the hotel prices for my daughter and I. Be aware about it ~ read more

Room was clean. bed was comfortable. Check in and check out was easy and fast. We had a group of 30 traveling and they made the process seamless. Location is close to a lot and I would def stay here again next time I'm in London read more

This location was close enough for one to walk to all the major London attractions. Pros: proximity to major sightseeing attraction, seemed like a reasonably safe area, nice spacious room (don't know how many room options may exist), clean, good views, and more. Cons: Breakfast area is small so they require a reservation in advance, staff are not familiar with good quality dining in the area, and at least during my stay, all 3 elevators were never in service. During my stay, I found eating breakfast out was far less stressful but really goes against the cost & convenience that it was actually included. I was also able to get the top floor (eighth floor) which gave me a view of the London Eye and the city overall. I would recommend staying here with the knowledge you pay a bit less and lack any real concierge service and no good food option within the facility. read more

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Honest review. Immediately after booking-I booked for location and points-I came to Yelp to read the reviews-they had me concerned. My flight arrived in the morning and I headed to the Hampton to drop my luggage and head into town. When I arrived, around noon, I was met by Giada at the front desk. Giada informed me that my room was ready! Fantastic! Check in was quick and Giada had the wi-fi information ready in my room key holder. The elevator is key card or Hilton app activated-I like that. My room was on the 7th floor on the end-I liked that also. My room was beautiful and clean. Simply decorated. I am accustomed to ice buckets and a small fridge which this room did not have-this wouldn't make or break the stay-just wait. I quickly dropped my luggage and freshened up to see London for the first time. The next morning-good golly the sun rises early here-I headed down to breakfast. Many reviews were not so positive about it. Well I was extremely impressed! I have stayed at Hampton's all over the U.S. and NOT ONE had the variety that this Hampton has. Eggs, english bacon, pork sausage, vegan sausage, potatoes, beans, toast (white and whole grain), waffle station, orange segments, fresh bananas-plums-pears-apples, an assortment of pastries! Cold cuts as well as tomatoes and cucumbers WOW!! As for beverages there is a coffee station as well as regular coffee. An assortment of teas and juices. I tried to vary my choices daily. This location also has a bar and restaurant! Each day I requested ice to fill up my insulated water bottle-who needs an ice bucket? On my last night I decided to order a pizza and have a drink from the bar. Savi was my go to for ice and who took my orders on the last night. He was very attentive. This location is about a 5 minute walk from the Waterloo station and there is a bus stop at the front door. Best. Hampton. Yet. read more

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Great location walking distance to the London eye and Waterloo station. But the hotel itself was not the best and provided sub standard service. The rooms are small, bathrooms are even older and water splashes out each time one showers. There is no place to even keep toiletries. As a Hilton loyal member, the welcome at check in was so dismal and there was nobody who offered us anything special as they do at other hotels with drink vouchers or something. Elevators were so slow and wait times during morning hours are long. Breakfast is offered in room price but it gets so busy and one can hardly breathe. They need to offer healthier options and use disposable plates and cutlery as plates are dirty and too heavy to carry around. Coffee machines were not operating so all the load came on one machine. There was mold in the bathroom and didn't get a very hygienic clean feeling of the usual Hilton standards. read more

I used to like this place. I stayed here like 3 different trips. No more. This place has gone into the toilet. First thing, I arrive at 11am, from the Canopy up the street. I get some loser guy at the front desk (I wish I looked at his name tag, he was youngish, with a mustache and glasses) who tells me my room is not ready and may be ready in like 3 hours. I say I have a reservation at 3:30 and he gives me a stupid look and says maybe by 1 or 1:30. I also said I was transferring here from the Canopy, and he rolls his eyes and gives me some stupid excuses that this is not the DoubleTree, canopy, etc...blah blah. What a clown. I take a walk around the block. I get back and let them know I'm just gonna wait in the lobby. I sit there and watch 3 separate parties come in, get a room key and head up to their rooms. I ask the other guy, hey I just watched 3 people get keys, what gives? He said they don't have the same room as you, you have a view. I tell him I don't give a crap about the view, can I just get a room. He gives me one. I go in and it's really spartan. There is no refrigerator. I have some cheese and I need to put it in the fridge....there also is no in room safe. I head back downstairs to get a room with a fridge, at this point I'm really sorry I didn't change my reservation to continue my stay up town at the Canopy. The new guy, who looks like a manager gets that I want a fridge, finds a room with one and gives me a key. I head up and the room is an average room with what looks like a 1950s small fridge, with the logo SMEG on it. At least it works. The shower looks ok, at least it has a door. Other newer rooms in this dump do not have doors and the shower sucks, it keeps getting hot and cold. The plumbing or instant hot water heaters must be really bad. I put up with this 2 or 3 times on different stays...no more. Pleasantly, even though the bathroom is kind of old. the shower is big and has steady hot water. Hurray, one good thing in this review of a dump. I will never stay at this place again, my new go to is the Canopy London City, great hotel. read more

I was in London for a 4-day trip visiting from New York. While I was booking, I was cautioned about construction activities that go around between 9 AM - 4 PM. Points for the heads up ahead of reservation!! Then, my check in was at 3 Pm but they allowed me to check in early as I arrived at the hotel around 10 AM. Thanks to the staff who were very considerate. They were responsive and accommodating of all my requests. The best part is the complimentary breakfast. I have stayed at a fair share of Hampton Inns in the US, and never enjoyed such a wide spread from muffins, pastries, fruit, eggs, waffles and wide variety of coffees. I was impressed. The next part is access to public transport - this location was quick bus/ train ride to any major attractions in the city. Lovely and would definitely go back. read more

Centrally located and very convenient. Our room was not very spacious but that's to be expected in London. The breakfast was just ok and nothing remarkable. I'd stay here again if I need a no-fuss hotel in a central location. read more

This place fools you into thinking it's chic and remodeled. The lobby looks nice but the rooms smell like mold and are so gross and tiny. The cheap old furniture is missing varnish and paint and the bed squeaks every time you move. You can feel the springs poke you and I'm not exaggerating it. The rooms look dingy and dirty. Our bathroom floor had tiles that were loose and coming up every time we stepped on them. Breakfast was pretty decent but for the prices these guys charge; it's definitely not worth it. Do your homework and stay at a hotel that's been remodeled in the past 20 years unlike the Hampton inn read more

Hampton By Hilton London Waterloo - Hotels Near Me - London, XGL

Stayed there for a vacation. The location is a bit far from center. I am a gold member and frequently travel within Hilton properties. Most importantly, the manager onsite seemed to be not very helpful. He checked in for me under the wrong name but refused to acknowledge his mistakes. In addition, they were supposed to refund me over 100 GBP but still to this date (after one month), I still have not received the refund. I am losing my faith with Hilton and switching to Marriott because of my experience at this hotel. read more

The hotel suffices as a place to sleep. On the plus side, the breakfast is one of the best free breakfasts I ever seen at a budget hotel. The location is nice, lots to do in the area. But the rooms are TINY. If you have 2 people and 2 large suitcases, there is really no room. For anything else. The shower was my biggest complaint. The shower pan (floor) is an acrylic material that is very very slippery. So slippery in fact, that I was afraid to shower after my partner had gotten the floor wet, and there are no safety grab bars. I complained and they suggested I use a bath mat, a cloth bath mat IN the shower so it wouldn't be as dangerous. That worked, but obviously is not a good solution. read more

We booked here primarily for its location which is a very short walk to Waterloo Station where we could ride the train to Southampton Central to get on the cruise ship. Then we found out there were plenty of choices for decent sit down restaurants or a quick bite. Even though the hotel is right along the busy Waterloo street, we did not hear any street noise in our room on 1st floor. The sound proof of the windows was highly appreciated by all. The complimentary breakfast buffet was pretty good quality overall! I especially like the self bake waffle which was so good! Also there were plenty of staff on hand to serve. Very good value! read more

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The high ceiling, the friendly and accommodating staff make the lounge area look bigger and welcoming. The rooms are basic yet pleasant. The hot breakfast was filling, and the assortment of coffees was beyond basic! The location allows the guest to reach many London landmarks on foot, and the near train station is so close that guests can visit other locations within an hour. read more

Very nice location, wonderful staff. Large rooms for Europe. Big towels, soft linens. Close to trains, busses, restaurants and attractions. Great place to stay. read more

Hampton By Hilton London Waterloo - Our view from our room! - Hotels Near Me - London, XGL

Nothing bad but nothing special either Clean so there's that. Cheap so my company liked it. The neighborhood isn't great. It's near the Waterloo underground so that is helpful. The breakfast is not a reason to choose this hotel I can assure you. The food is so bland you find yourself deciding if the calories are worth it because the flavor is absent. The internet worked well. If come again because it covered the basics I just would look for other options first that could do the same. read more

The hotel was in a wonderful location and super convenient to many of London's attractions. The rooms were very comfortable and the breakfast was solid. I would say that the staff was very friendly and helpful. I would recommend staying here and will do so again in the future. read more

Stayed here in December 2019. Perfect location for exploring London. 5 minute walk to Waterloo station, and just down the block from a theater. Room was a little small for a week with two people, but nothing we couldn't manage. Staff were all incredibly friendly and went out of their way to make sure were enjoying our stay. The manager helped us make sure to try a good chip shop nearby. Breakfast included meant that a good bit of our food expense was already paid for. We tended to eat a large breakfast, an early dinner, then a late night snack. I'd stay here again without hesitation. read more

Our recent stay at the Hampton Inn Waterloo London was awful. The first night was fine and uneventful. Although, the bathroom smelled of mold room 335. Oh let me go back. I had two rooms booked adjoining and when I checked in they gave me room keys to only one room. So I had to come back again and ask for keys even when I asked at check in. The 2nd night there was a random guest knocking at the door. This was past 11:00pm. My kids were asleep. Then a few min later the manager came up and asked us to verify our name and said there was a mix up. By then my kids woke up. With jet lag this is extremely frustrating. I went down in the morning and asked for a manager and an explanation of why we were asked for a name. She said the manager was gone. Even though I saw him walk by in his suite. Then our last night the fire alarm went off at almost midnight for no apparent reason. Again, waking all of us up. We lost so much sleep and wasted so much time because of all this. Ruined our first time in London. read more

I did not have a great experience at this hotel. I am a HHonors gold and have stayed at numerous Hilton properties with different price points. Pros- -Breakfast is included in the price and the food is decent -Location is good IMO as there is a tube station close by, which has a mcdonalds and Marks and Spencer. Also close to the Westminster area -The restaurant staff, overall, was helpful and friendly. Cons- -Front office staff is not very friendly. I feel they are quite stern and strictly business. -Their printer went out of paper, so I lined up at the front desk to notify them... and they handed me a stack off paper to fill their printer for them... great service! -The shower gel and shampoo are in a communal container. This does not feel right to me. -For microwave use, you have to sign a waiver and walk to the restaurant in the hotel. Absolutely unacceptable. There was a lot of misunderstanding between the restaurant staff, and also the front desk staff (one individual did not know we could even use the microwave from the restaurant). read more

Recently stayed six straight days while visiting London. Very clean with a friendly staff and excellent breakfast (offers several hot and cold items, along with various fruits and pastries). Great location - within walking distance of the London Eye and a couple of blocks away from the Waterloo station. Double-decker city buses available within a half block and a small convenience store across the street. Would definitely stay here again. read more

The service at this Hampton was the worst of more than 75 Hampton Inn's I have stayed at. The facilities were the third worst, after two properties in the US, one of which has since been forced to leave the Hampton brand. The hotel staff knew nothing of the area, they were not able to provide a luggage rack. The Air Conditioner was so loud, I thought it was water running the whole night. The "Fast High Speed Internet" clocked in at 0.39 Mbps downlink on average for 8 nights, 0.12 Mega bits per second (i.e. 15 kbps) uplink average over 8 nights. Needing access at the close of the US stock market, meant I had to go back to the office for real time data because the data could not be downloaded in time. Because of limited seating at breakfast, they recommend coming down to breakfast between 0700 and 0830 to ensure you have a seat. I enquired about the "Hampton guarantee" which I have only twice pressed in my more than 850 stays, and they were unable to contact their general manager for 36 hours to see if they could resolve the issue. Of the 850 hotels I have stayed at, I would rate it in the bottom 10% based on service and staff. The only saving grace was the new construction, otherwise it would be in the bottom 15 of 850. Bottom line, stay here if no other property is available, you don't need internet for anything other than e-mail (i.e. no maps, no facebook, no images, no video) and you need to be near Waterloo train station. When I asked about a fix for the internet speed, they said "The fiber had been nicked, so the network is slow." When I told them I am an IT engineer and a nicked fiber would mean there was no data transmission, because light would not be able to travel through an occluded fiber, they said they had contacted BT, but BT takes months for service. As an IT engineer, I have a contract with BT and know the quality of service and the response time in the contract is not "An average 0.4 Mbps, and response time of several months." The properties suggestion was to use the Travelodge next door for it's free 30 minutes of WiFi. I recommend the Le Meridien Picadilly, Sheraton Park Tower or other Hilton's (Metropole, Kensington, Tower Bridge, Trafalgar Square). For the £40 to £80 more, their service is worthwhile. Two weeks later, I still have not heard back from the general manager about the poor service. read more

Good location. Clean. The bed wasn't comfortable though, and neither were the pillows. There was about a one degree temperature setting on the thermostat between hot and stuffy and freezing. Breakfast was quite nice. read more

Hampton by Hilton London Waterloo is south of the river but still an excellent location! We were able to walk to many of the tourist attractions within 40 minutes. It might seem like a lot of walking but if you are from New York City or like to walk/run, then you will have no problem. It's a great way to explore the city. The tube is also just five minutes away. The Waterloo area is filled with people going to work. For lunch, a great option is the food market at Lower Marsh across the street. The hotel itself is quite contemporary and provides all the amenities of a modern hotel. The rooms are not so big, just big enough for a bed and a chair. The bathroom, however, is very spacious. We were provided with fresh towels every day even if hung our towels. Housekeeping tidied up the room but did not vacuum. Wifi worked well. TV is nice. The breakfast was excellent, something for everyone. Fresh fruit, waffle bar (located in the back of the room near the other restaurant), traditional English breakfast (beans, tomato, toast, etc.), cereal, and croissants. Pretty much anything you want, they had. It was a nice perk as part of the hotel stay. I recommend eating early to avoid the crowd. Overall, I'd stay at this hotel again if I wanted to splurge. But I think an apartment style hotel is a better option for comfort and value. read more

Summary based on a 2 night points stay: --closest thing to a US business hotel I've found in London (17 hotels so far) -relatively new construction -friendly service, needs a bit more interaction than a biz hotel in the US, which can be an issue when people are queuing for service -free good internet (see photo) -quiet room. Ambulance service across the street, but didn't notice it. -somewhat small room, but it had a true US sized double bed and a sofabed -free good breakfast with healthy choices (best to come before 8:45A) because of less than ideal seating. Self serve, multi function coffee machine that was ok. -earlier than usual check out at 11A -no parking -pain leaving luggage for storage. Huge disorganized queue. I finally left. -5 minutes walk from Waterloo station (look for Waterloo Road exit) -close to restaurants, fast food, convenience stores, and the Old Vic -taxi easy hail on road -15 minutes walk to Tate Modern First time I've stayed south of the river and I was dreading it, but it worked out ok. I saw a review complaining about a wake up call issue. I thought these were a thing of the past. The one star review I see sounds almost like it's a different hotel. Air con/heat was more quiet than usual. Internet wifi clocked at 2.49M down, 8.33M up (see photo). read more

Hampton By Hilton London Waterloo - Wifi speed clocked in a 6th floor room - Hotels Near Me - London, XGL

I came here with a group of 20 from California. We stayed at this location and it was quite pleasant. It provided everything we needed at a moments notice. It's close to many pubs, restaurants, train station (tube), convenient stores and walking distance to the London Eye. I would also like to highlight Clarice who was one of the most sincere and welcoming faces every morning when I would come down for breakfast. She was a true representation of customer service with a smile. Because of her alone, I would come back to this location in a heartbeat. Please give her my sincerest thanks! read more

Hampton by Hilton in Waterloo was a nice hotel. I enjoyed my stay here recently which was for business. The hotel room is just spacious enough and the air con was a God send in the recent hot weather. The room was obviously well sound proofed, as I couldn't hear any of the London hustle and bustle! The bar menu left a lot to be desired, but the hotel were fine with me ordering in and eating it in my room. The on site restaurant is and Indian which is not my preference at all. Things not in the room which I do like, was a fridge. I'm also a hilton honours gold member but that wasn't acknowledged unfortunately, so no dressing gown/water in the room. Breakfast is complimentary at the hotel and it is absolutely awesome. Everything you could ask for! Bit of an unusual set-up, where you're given a reserved sign to put on a table that you choose yourself. Amusingly it caused no end of trouble for one family and a lone diner but that's another story! All in all, I'd definitely recommend it and stay again read more

Location of this hotel is brilliant. It's so close to the tube and the bus stop is pretty close as well. We stayed here during Christmas and New Years from 2015-2016. The breakfast is delicious and better than any USA hotel breakfast and it's included with your stay. Only downside was if you wanna see the New Years fireworks they shut down your way back to the hotel and make you walk 20 miles around which our hotel forgot to inform us. They were supposed to hand out bracelets so we could get through. Would def stay here again with how convenient it is. read more

A fantabulous stay at the Hampton by Hilton London Waterloo in room 721. I highly recommend this hotel for the location, friendly, helpful and courteous staff. The complementary daily 6am to 11am buffet breakfast was not crowded and we were seated at a clean table upon arrival - no waiting. Our room was cleaned daily by the housekeeping staff, with lots of towels available and a partial view of the London Eye and Tate Modern. The hotel is located steps away from the Waterloo, Lambeth North and Southwark Stations, lots of attractions, restaurants, shops and busses are in the area. We did not hear any noise from the ambulance service located across the street or maybe we were too tired after a day of sightseeing - many of the London sites we visited are within walking distance from the hotel. I checked-in and selected the room online, 24-hours prior to our arrival as a HiltonHonors member (also got a better price for booking directly at Hilton.com). We arrived at the hotel at 11am, checked-in and was given the room key, so we were able to get a half-day of sightseeing completed. The Free Wi-Fi worked beautifully. There is a bar/snack bar in the lobby of the hotel and a late night snack. The Hampton by Hilton London Waterloo is now my favourite goto Hotel in London. read more

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The hotel and the rooms are clean and inviting. The windows are very well soundproofed. We hardly heard any noise even though the hotel is located on a very busy street. There are only two tiny ice machines, on the first and fourth floors, for the entire hotel of 297 rooms. The ice is gotten by putting it into one approximately 12oz. paper cup. I think this is unacceptable. In the room that we had there was almost no space to go around one of the beds when someone is sitting at the desk. I do not know if it is like this in all the rooms, but it was in ours. These two items, however, are minor as compared to the overall experience we had. The breakfast was wonderful with many items to please. They even offered vegan sausages. The staff is very nice although I had several simple questions that one or two of the people at the front desk were not able to answer. The location is excellent, just moments to the Waterloo station and (if you are a walker) within walking distance of St. Paul's, Leicester Square, Trafalgar Square and many more great London sights. When I plan on visiting London again I would definitely consider booking this hotel again. read more

Hotel is clean, elegant and has everything you need. It is a short walk from Waterloo tube station giving you access to all of London easily. The breakfast is excellent and is open from 6am to 11am which means it's never too busy, however if your down before 9am it's the optimum time. The bathrooms are modern and contain liquid shampoo, conditioner, body wash, hand wash and lotion which was my favourite part. The rooms are laid out well with plenty of space. We where situated on the 3rd floor and it was very quiet, the air con in the room was amazing especially because we where here over a hot weekend. The bar downstairs is relaxing and very good for a night cap before bed. Would definitely recommend and stay would here again! read more

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Eating breakfast at the Hilton while they are cleaning the bar table and a squirt of cleaning fluid went in my OJ. I complained to the manager and the manager said the cleaner is safe. She said I can assure you it's safe. I will write corporate Hilton about the unprofessionalism when I complained. Hopefully I don't get sick! read more

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Great hotel. Reasonable. 2 blocks from waterloo train station. Staff are helpful. They provide excellent customer service. We had breakfast buffet before touring the city. Food was good. Highly recommend. Would go back and stay here. Many buses are just right outside if you didn't want to go to train station. read more

For a Hampton Inn, this is a pretty decent hotel! It's literally 5 minute walk to Waterloo Station, has a decent breakfast daily, staff is friendly, plenty of work space in the lobby to hang out or have meetings. The rooms are decent enough, they have everything you need. The property is clean. Pretty good price too, definitely value. read more

Knowing that I was traveling to Europe, I couldn't be too caught up that the hotel room was smaller than usual. But it was a wonderful stay as the hotel was in a very convenient location (near many buses and trains) and not too far from the London Eye and other attractions. The rooms were clean and we also had a nice view of the Shard. They also served a buffet breakfast in the morning - pretty good, I must say, which we took full advantage of before starting our day. The staff was courteous and helpful and it was nice that the lobby had computers and printers for use to print out our tickets. read more

Great value especially with the breakfast included. Couple minutes from Waterloo station. Very modern and clean.

I stayed at the Hampton Inn during a cold February 2016 it was amazingly and surprisingly wonderful the hotel is super clean great amazing breakfast rooms are tidy bright small but by European comparisons normal I highly recommend coming to this hotel the staff was lovely read more

Rooms are clean and modern and small. The lobby is tatty. Holes in the furniture upholstery, gum in the carpets. We saw a mouse one night in the lounge area. The restaurant is bland but there are plenty of better places to eat in the neighborhood. The HVAC in the rooms was inconsistent. Freezing at some points, hot and muggy at others. Probably some money saving scheme in the programming. Good for a short stay. read more