I cannot thank Sara, Catherine and their team enough for the care they took with our mother. They…read morehandled her with such dignity and respect, and the personalization they brought to the service was deeply comforting. The staff was kind, professional, and patient, helping our family navigate this difficult time with ease. I highly recommend them.

Go anywhere but here. These people are the most uncaring, rude batch of people I have ever met…read more My dear friend had terminal cancer and was in hospice care. He gave me both health care and financial power of attorney. He asked me to go ahead and take care the final arrangements using his bank account, which I did. Nearly 6 weeks later, the rude obnoxious KELLY from Ruffner-Wakelin calls me and starts giving me a song and dance about the payment. Now I have no issue with paying, but they were already paid. She says they just tried to process the check and it bounced because the bank accounts were frozen. Well no kidding I told her, he died a month ago and you guys knew I was paying with his account, why did you not process it a month ago? Rude obnoxious KELLY said it was my fault, I signed a contract and she was just going to send it to collection. She blamed it all on me, accepted no responsibility and threatened me with sending it to collection. They are all peaches and cream when they are trying to sell you something, but god forbid they screw up and not get paid and they threaten you with collection. Just so you all know, rude obnoxious KELLY called me 0918 and I went in and paid them at 1130, so they did in fact get paid within hours of me finding out there was an issue. My advise, go somewhere else. Anywhere but there. Here is a list to help you, Heritage Memory Mortuary Prescott Hampton Funeral Home Prescott Affordable Burial and Cremation Sunrise Funeral Home It was the song and dance by rude obnoxious KELLY with here odd tone and threats that really soured me. Never, never will I go there again. Do yourself a favor and avoid this place like the plague. Unfortunately, rude obnoxious KELLY will never have to answer for her rude threatening behavior, but I hope this forewarns some people from going there and they pay by a loss of business.

Heritage has helped me after the deaths of both my dad, and later, my mom. They were professional…read moreand compassionate. Clent, the funeral director, was great to work with. He made the process easy and did not try to pressure me into unnecessary or overpriced services. I definitely recommend them!

We were so impressed with the quality service we received at Heritage Memory Mortuary. The entire…read morestaff including Clent were compassionate, informative and incredibly helpful during a very difficult time for us. They provide a complete menu of services at a fair price.

They handled my dads service, though they seemed proffesional at first they are sorely lacking…read more Not very good with follow up or returning calls. 1. Did not have the book we chose for sign in at funeral, subsititued something else day of. 2. They were late for graveside service. 3. For some reason they told vets we did not want taps for dads service, so we did not get gun salute??? 4. Veterans who were there to fold flag etc were slighted as funeral worker said I am a vet, I can do this, stepped in just as the veteran team was to start. Took the place of one of them???

we my brother there he is a vet army they said they needed power of attorney I brought it they said…read morethey call me if they needed more it's been over a week and no call I call them this morning and wanted to talk to the owner but they said no they would have someone call me tomorrow I think this is a terrible way to treat anyone so my brother lays there waiting sad way to treat a vet

Tried to deal with these people, they were impossible. While…read moreI was only trying to prearrange my mother's final arrangements, they couldn't seem to return phone calls, if they returned them at all. I talked to a person that didn't know the difference between the Navy and the VA. By all means, shop around. I went with someone else and I couldn't have been happier.

These older reviews must be from prior ownership or staff because the staff names don't match nor…read moredoes the level of service. My father passed away September 2020. My brother chose Mohave Memorial at random but I was in charge of the estate so I handled all the business end of their service for several more days. The level of caring and service by all the staff there were fantastic. I would use them again for sure, without consideration for any other options.

Ms.Jimenez Has been a great help..she has been in touch…read moreabout everything I've needed to and helped with recommendations for extra help she couldn't provide..I deeply appreciate her help and knowledge...I'd highly recommend Arizona Affordable Funeral//creametion service... Thank you

When my Brother passed, Dec 08 2018, I honestly had no idea about the funeral homes here in…read moreBullhead City. Hospice explained that they use a funeral home of the month for people who don't have one chosen. So I honestly thought that this was something that HELPED families... Boy was I WRONG. Since my brother was a Widower, and he had nothing that was worth anything, I followed his last wishes and wanted him Cremated. That was $1500. that had to be paid before they would even cremate his body. I explained that I live on SSD and I didn't have the money at hand, but since I owned my home, I had to pay it because he wasn't considered an indigent, because his family members own homes in AZ. I couldn't get any help from anyone so it took a little longer to pay. I had yard sales, wanted to sell on of my cars just so I could get his ashes and complete his last wishes. I completed paying on Feb 1, 2019 but was't given his ashes for another 3 weeks. I had called several times to ensure that his remains were Cremated, and Ron told me that he needed to make an appointment for the Cremation. We had completed the paperwork back on Feb 1,2019, and I was told he would call me when the Certificate was in his hands. He was to order a death certificate for me, but he never did. Today I called and he told me I never wanted a Death Certificate so he never ordered it. Just another LIE from him and it's been over 3 months now. Now I have to drive to Kingman, an hour away, to get his death certificate. I cannot express my total frustration with Arizona Affordable Funeral Home and Crematorium. They have let the ball drop on so many things that I honestly feel they should be OUT OF BUSINESS because they have NO Business ethics at all. Their so called Mission isn't what they claim and I feel I have been PUT THROUGH HELL because I didn't have the money all at once. This is UNACCEPTABLE and I will NEVER recommend anyone to go through what I did. They should be ashamed of themselves for the discrimination that I feel everyday because I live on a fixed income. If this is how they treat those who have just lost a family member, how can they live with themselves???

The manager of the local office responded to my posted review. He listened and he understood my…read morefrustration. He then proceeded to resolve my concerns. It is not everyday that an organization will accept responsibility, sincerely apologize, and fix the problem. Thank you for restoring my faith.

Olivia was outstanding, caring and compassionate to work with. I am so glad my parents arranged…read morethis years ago. Neptune Society has taken great care of both my parents.