I cannot thank Sara, Catherine and their team enough for the care they took with our mother. They handled her with such dignity and respect, and the personalization they brought to the service was deeply comforting. The staff was kind, professional, and patient, helping our family navigate this difficult time with ease. I highly recommend them. read more

Go anywhere but here. These people are the most uncaring, rude batch of people I have ever met. My dear friend had terminal cancer and was in hospice care. He gave me both health care and financial power of attorney. He asked me to go ahead and take care the final arrangements using his bank account, which I did. Nearly 6 weeks later, the rude obnoxious KELLY from Ruffner-Wakelin calls me and starts giving me a song and dance about the payment. Now I have no issue with paying, but they were already paid. She says they just tried to process the check and it bounced because the bank accounts were frozen. Well no kidding I told her, he died a month ago and you guys knew I was paying with his account, why did you not process it a month ago? Rude obnoxious KELLY said it was my fault, I signed a contract and she was just going to send it to collection. She blamed it all on me, accepted no responsibility and threatened me with sending it to collection. They are all peaches and cream when they are trying to sell you something, but god forbid they screw up and not get paid and they threaten you with collection. Just so you all know, rude obnoxious KELLY called me 0918 and I went in and paid them at 1130, so they did in fact get paid within hours of me finding out there was an issue. My advise, go somewhere else. Anywhere but there. Here is a list to help you, Heritage Memory Mortuary Prescott Hampton Funeral Home Prescott Affordable Burial and Cremation Sunrise Funeral Home It was the song and dance by rude obnoxious KELLY with here odd tone and threats that really soured me. Never, never will I go there again. Do yourself a favor and avoid this place like the plague. Unfortunately, rude obnoxious KELLY will never have to answer for her rude threatening behavior, but I hope this forewarns some people from going there and they pay by a loss of business. read more

My mother passed away unexpectedly a year ago and they still make a point to reach out to me on special days. Her birthday, Mother's Day, Christmas, and now the anniversary of her passing. Please consider giving these kind people your business they really made everything effortless for us. I couldn't even bring myself to write something about my mother for her obituary. They even took care of that and sent to me for proof reading. Ruffner-Wakelin is truly a business that cares. read more

This place was recommended by the hospice care facility. The worst experience i have ever had in taken care of a lost loved one. I have lost my son and both parents and had to deal with 3 different funeral homes and none of those treatment me like Ruffner- Wakelin did. The Loss of my wife was traumatic enough but to be treated rudely over the phone after I sent my wife there was uncalled for. I made it known to Sara and was never offered an apology for the way i was treated other than I spoke with her manager. They seemed to only care about how much they could charge me for the cremation service. Instead of offering an apology after I brought this up a second time, I presented with the bill like I just ordered a hamburger of something. I do not recommend this place unless you want to be treated like a paycheck. read more

Anita from Ruffner-Wakelin Funeral Home took 5 grieving children, who had just lost their father into her arms and handled EVERYTHING graciously, professionally and showed true compassion on our darkest day. I cannot recommend her and this funeral home enough. Some people are just meant to be in a certain profession and Anita is definitely the person you want to work with to make an extremely difficult situation manageable Thank you Anita & Ruffner-Wakelin Funeral Home staff for taking good care of our father and us kids during our difficult time... we will never forget your kindness! read more

I live out of state and when My dad passed away I had him transported to Ruffles-Wakelin's care. I dealt with Sonia who was awesome. She was very knowledgeable and provided the relive that information to get this matter handled. Their service was fast! I had my dad's remains returned along with his death certificates in less than five days. I know that is t normal, but it sure helped me out. read more

Anita and her staff went above and beyond during our daughters passing to make sure every detail was taken care of. They were kind and compassionate. I am very thankful for everything for all of them. read more

I have needed the services of a funeral home twice (2007 and 2020). Both times I used Ruffner-Wakelin and could not have been more happy (considering the circumstances). They gave me a lot of options and didn't try to upsell me to something we didn't need. The price was reasonable as well and due to COVID-19, they gave me the option to take care over everything via email and text. Hopefully I will not be needing funeral services again for quite a while, but if I do I will use them again. read more

Anita was our funeral director for my dads services and she was absolutely amazing! She took care of every little detail and went out of her way to gather majority of the information so we didn't have to. Anita went above and beyond and made our experience the best it could possibly be in the most difficult of times and circumstances. I don't know how we would have made it through making the arrangements and the services without her! Thank you Anita from the bottom of my heart for your kindness, compassion and help during this very difficult time. read more

If I could give this firm negative stars I would. They misinformed me about the price to send death certificates after I told them it would not be feasible for me to go to the post office to pick them up and requested they be sent via UPS or FedEx. One of the staff members (Kim) said she would call me back after she checked on the rate to send them. I never got a return phone call. I called back the following Monday and spoke to James and Dave, both of whom are very condescending on the phone. The day before my mother died I called and waited 9 hours for a return call. This is unacceptable for a funeral home. read more

My husband and I love Prescott and purchased a second home here. After much consideration we decided to pre-plan our funerals and be laid to rest here in Prescott. I was a bit apprehensive in the beginning. We met with Anita Christ, Family Service Manager at Ruffner-Wakelin and we were totally impressed with her knowledge and expertise. After listening to what WE had in mind, Anita spent hours going over all options and showed us around the premises. Anita went over each item/service and didn't try to intimidate us. We went home with all the information and photos we had discussed. Lots of decisions to be made. We decided to go home and sort out the information. We returned a few weeks later and finalized our plans with Anita I would like to add we met with two other funeral homes while in Prescott and can honestly say we made the right decision. You couldn't ask for a more caring person than Anita. We feel comfortable that by pre-arranging our service in advance, our family will not have to go through the pain of figuring out what WE would want. Thanks Anita for giving us piece of mind. read more

I would never ever recommend this funeral home to anyone. Their prices are the cheapest for a reason. The service they provided our family with was nothing but frustration. Our celebration of life service turned out nothing like we wanted because their technology is from the dark ages. They have none. They do not use computers and their music system stinks! We were very disappointed and just had to make the best of a bad situation. If you are looking to run pictures or any video's don't choose this place. Not to mention the entire place is dirty and decorated with 70 and 80's style furniture, that is not retro just old and ugly. read more