It was a fine older hotel that was clean and served it's purpose. The shower leaked terribly and you had to hunt down the front desk clerk from time to time. We mainly just slept there. Easy to park and the breakfast buffet was pretty basic, but they did keep it filled so the food was hot. Rates were what you would expect and I would stay again as it is close to where my relative lives. Bed was comfy, didn't live the pillows, but that's a personal thing. read more

Parking lot was safe, breakfast buffet was delicious. The kids loved the mini waffle option in addition to the big waffles. Everyone we came across was kind as far as service goes. The kids enjoyed playing in the pool the next morning (we arrived late at night and had to go straight to bed). They have lots of carts to bring your luggage up to your room. read more

Hampton Inn & Suites Bluffton-Sun City - Hot chocolate with whipped cream - Hotels Near Me - Bluffton, South Carolina

Hospitality was average, rooms mostly clean but luggage bench was filthy as was the luggage rack. questionable cleaning service schedule and expectations. Not thoroughly cleaned after two nights. First day was okay but the room smelled musty/mildewy after that. Turned off AC which seemed to help. read more

3-28-24/ 3-30-24 4-4-24 Stayed here twice as we got a great rate through our builder. The first stay the room we were given the chair looked like it came out of the garbage. I told the person at the front desk before leaving for dinner. When we returned it was replaced with a new chair. Wow that speaks volumes what hotel these days have staff that really go the extra mile. The next stay the room was perfect in fact it was the same number as my area code and new house number. Must be a sign that all the stars are in alignment. They have a great list of places to eat nearby at front desk. Centrally located to everything so definitely a great place to stay at in the area. read more

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This hotel is a dump! My room was dingy and 30 years past their prime, broken chair, stained couch, smells and zero water pressure. I travel a ton and this by a mile is the grossest hotel I've ever stayed at. The Hilton brand is tanking! It's pet friendly so you get to listen to dogs bark all night. If you call down to complain, they don't do anything about it. Breakfast is pretty gross and unhealthy. Also, don't expect your room to get cleaned. 2 of the 5 days I was here it didn't get cleaned and the front desk albeit nice don't do anything but say talk to the manager. That would be great if there was one, at least they aren't on site. Save your money and go somewhere else, anywhere else would be better than this hotel. read more

This is one of those hotels where the staff go out of their way to accommodate you, attend to your every need, go beyond the call in an all out effort to make up for this tired and worn out facility. Asking for a handicapped accessible room seems like an easy ask, but watch out for what you ask for. A bathroom remodel that removed the tub, replaced it with a stand up hand held with a mail-order bench, tiled the entire bathroom floor and foyer, and set up IKEA looking sink table and shelf above commode. On our stay the drains were blocked with a years collection of grizzly hair and moose muck. The room itself was IKEA furniture. Small desk with no draws, a one draw dresser with refrigerator under shelf and a ergonomic desk chair that slid down every time we sat in it. No we are not heavy people! There was another kiddy chair stuck in the corner across the room from the desk. This thing was so small and so low I fought to get back up once I dared to sit down.But how else was I to watch Trump and Co broadcast their version of "A box-o-choclets" Let me not forget the beds. Well actually I can't forget the beds. Old lumpy broken down mattresses that haven't been replaced since Sherman's soldiers slept here. At least the crew was kind enough to volunteer to turn the mattress over and rotate head to toe. Hardly helped the sleeping. Now the snack bar off to the side of the front desk has made all transactions easy as a $2.00 bill. Everything there is $2.00 The small packs of crackers and cookies $2, a little bag of chips $2, a bottle of water$2, a candy bar $2.00. But wait, that's not all. They have a breakfast brunch. Just like all the other flop- houses up and down the highway supplied by their trusted foodservice distributor with the cheapest, tasteless, ugliest foods ever to come out of a closet. Until this place changes stay any place, but don't stay here. I giving it two stars for the employees who work their ass off trying to make something nice out of nothing. read more

Great place, good breakfast. Room is comfy, neat and clean. Front desk staff is always nice. Good breakfast and coffee however need French vanilla creamer. Just my preference but most hotels offer it. Stay here often and definitely in a good location. read more

Great breakfast and the room is decent. Only drawback was the attitude and lack of hospitality from the front desk team.

I requested a room with two Queen sized beds. When I got to the hotel they had "upgraded" the room WITHOUT ASKING ME- and changed it to a King sized bed. I requested to be changed and they said nothing available despite the fact that I had a confirmation for two Queen beds I was with my daughter. We wanted separate beds. There was no privacy in the room. I asked to speak to manager and they said the manager would be there next day. The manager was not there the next day but I was told that he/she would definitely call me. NO ONE EVER CALLED ME. And they charged me for a room I DID NOT REQUEST WHICH I WAS VERIFIED ON MY EXPEDIA CONFIRMATION I like Bluffton and will be moving there but although my family and myself have stayed at other Hampton Inns and always was please, I will tell everyone to stay away from this hotel when they come to visit. They did not have courtesy to address my concerns. read more

Traveling across country, instead of relaxing, we spent the time unpacking and moving rooms because of the crap showers and sink. Transferred rooms and the shower didn't work. Wasted my time unpacking for nothing. There was a sign that said complementary toothpaste if any guest forgets theirs. I go to the front desk and get treated with nothing but disrespect. I ask for toothpaste and have to get charged?! Bullshit. The male employee then stated "ain't nothing free around here". "This is the U.S." What does this mean? Pull your head out of your ass. This place is nothing but a f%*king joke. Management needs to step up and get new employees that know how to do their job and not commentate and charge people for complimentary items and hey.... Check the rooms beforehand. The unfriendly staff and crappy rooms, I'd spend my money elsewhere. No wonder this place has 3 stars.... Ridiculous read more

I'm surprised Hilton hasn't gone in and refurbished this place. The rooms are small but clean but definitely dated. The place is safe with a restaurants not far. It was a stopover for our drive so it worked out... best part of the stay was our breakfast box, they still gave us a warm breakfast! read more

Good news! This Hampton Inn officially did away with the smoking rooms (not sure when this went into effect, but it was the case when we stayed there in December). Since they also finally completed their reno / redecoration, I'd imagine this means that the formerly "pungent" smoking rooms are now habitable. Have another star, Hampton. Had a great stay. read more

Hampton Inn and Suites- Bluffton SC FEEL FREE TO SHARE- please be sure to copy and paste this section as it's not sharing for some reason THIS is the Hampton Inn & Suites where we stayed on Thursday, June 11th. I checked our account on Monday, June 15th, to find a charge that I had to inquire about as it was above and beyond our room charges. When I called, the manager was suppose to call me back as the charge was listed as "miscellaneous". I received a return call from the front desk clerk to inform me that we were charged for a stolen crib (it was a pack and play). I requested an immediate call from the manager to dispute this charge and was told I would get a call back the next day. After no call, I called Hilton Hotels & Resorts and was informed that the issue would be resolved within 7-10 business days. The manager was given (3) days to resolve the issue, so I checked in on day (8) to see what the progress was on this situation and was told I would not be able to receive information on the case until day (10). My husband called on day (10) for an update to be told that no contact had been made by the hotel and they personally had no record of the charge- it was the Hampton Inn & Suites franchise that made the charge. They reached out the hotel that day with no response from the manager other than an assurance that they would call back and if not resolved, Hilton would resolve on Friday. Fast forward to today and my husband called (AGAIN) and sat on hold while the representative reached out the hotel (AGAIN) with no luck and informed us we would need to wait for them to call us on Monday. At this point, I was completely DONE. I have waited and waited with no response and not a care that funds are missing from my account and I have been accused of something they could easily resolve by looking at security footage. I spoke to the representative and was placed on hold and then after 25 minutes of off and on discussion while waiting for the manager to answer, I was disconnected. This happened TWO MORE TIMES with no call back from Hilton, no answers, NOTHING. We called THREE times today and received ZERO assistance in resolving this situation any more than already done. Personally- we will be reaching out to our CC company to report a fraudulent charge, however, I felt others needed to be made aware of this, especially considering how many people travel to the Hilton Head area. BEWARE of the Hampton Inn & Suites in Bluffton, SC. They clearly need to get their house in order before anyone stays there again. read more

I liked the place! I believe the entire hotel is non smoking now and the rooms were clean, well kept, and quite comfortable. They must have updated it in the last couple years because it looks like some of the newer Hamptons. Although one day the maid didn't get to our room till after 4:00. And when we came back, the door was ajar (unlocked) and we had no towels. I kept thinking she'd be back with towels and to close the door, but that never happened. Now that I think about it, that ticks me off. Breakfast is typical Hampton. Good and filling. Everyone was super friendly. Walk across the parking lot to the Okatie Ale house although, fair warning, it gets super packed in there from the Sun City crowd who come in their golf carts. Given its location next to Sun City, the crowd is primarily old. You'll see tour groups (buses, old ladies with color matched t-shirts on so they can shuffle off to the right group), visitors to Sun City, and very few young people. But the price is pretty good and the location is not bad. read more

Very nice and well decorated as most Hampton Inns are. Since this is a suites location the rooms are much larger than usual. The staff is very friendly and the breakfast is very good. Includes most amenities, free wifi, HD TV, micro, fridge and probably one of the nicest features a clean duvet cover. read more

An above average, run of the mill hotel... Nothing great and nothing bad. This is a nice and clean facility, the people are very nice, good breakfast every morning...I would stay here again! read more

This hotel was okay. I like the location and there are plenty of dining options around. My room wasn't exactly clean. The shelves in the bathroom had dust all over them and the carpet could have used some attention. Also found an empty soda bottle under the bed. The hotel is located in a retirement community so the clientele is old. Doesn't really bother me but and interesting dynamic. This place probably deserves another chance at some point in the future. read more

Hampton Inn & Suites Bluffton-Sun City - Dusty shelves in the bathroom. :( - Hotels Near Me - Bluffton, South Carolina

We have been staying at Hilton properties on and off for years. I know to use the app and make a reservation directly then I like the ability to choose my own room. We chose a Kg room; however, when I went to pick the room location the only rooms I could choose from were King Suites with an upcharge. I wasn't happy but I picked out the room I felt would be best checked in and paid the upcharge. When we arrived at the hotel they had no record we had checked in online, even though I could show it on my phone. No worries, give me my key I'll head to the room. Well, that room wasn't available. Told me the man in that room had been there for months. We prefer the highest floor and there was only one kg suite left. There were no straight king rooms only suites left. There were over 10 suites on the website to chose from when I originally made my selection. Begrudgingly we took it. The desk clerk did lower the rate but didn't completely remove the upcharge. Our room had two windows but they were virtually worthless. Out of one all you could see was a wall about ten feet or so away. The other was only slightly better because from the sofa all you could see was the previously mentioned wall. If you stood at the window you could at least see the parking lot. The sofa was well past it's prime. The bathroom was dark and dingy. This was not a suite as you would think of a suite. Just a room that had a worn out sofa. Overall just not a good experience. read more

I had good experience with this hotel.Clean,comfortable and nice room with friendly staff.Hot breakfast served as well. Everything about this Hampton Inn went well overall no complains. I would definitely recommend it . read more

Good location and attentive front desk staff. Unfortunately, several issues including leaks in bath. Floor was so warped and loose we were afraid we would fall through. Pillows terrible to sleep on. All feathers (we are all allergic) and flat (old?). read more

I swear they are always working On this property. It is clean and has a great location but it's not the best hampton inn I've used. Let's just say the people working there make up for the lose tiles in the bathroom, the musty smell and the paper thin towels. read more

The General Manager Rita Chalmer is HORRIBLE! She accused me and my husband of smoking marijuana in the room and we NEVER smoked in the room. When I called on Friday, July 2,2021 I was told by the front desk that the GM was a male who I can't remember his name. However, I left a voicemail on his line. When I didn't receive a return call, I called back on Saturday and I was transferred to Rita's voicemail. She returned my call today and was upset because I left a review before she could call me. I insisted that she took $150 smoking fee before calling me . When I explained to her that my husband and I never smoked in that room she continued to yell about the review and not giving her a chance to correct the mistake. I informed of that yes I know it's a holiday but I don't know how hotel and tourism industries are ran. Therefore, I assumed a GM would be present everyday. Rita Chalmers is a very Rude, cantankerous, non- professional, liar GM. I will continue to work to get my money refunded because she is horrible and she is a liar and so is the staff that lied about my husband and I. I will never recommend this place as long as Rita Chalmer is there. She is the one responsible for the fee in the first place. read more

Digital keys constantly expiring!!! Have to stand on line EVERY day to reprogram. People at the desk act oblivious of the problem. Very annoying. read more

Clean room, friendly staff, nice location but WiFi is virtually useless. Constantly shutting down, disconnecting. Infuriating. If you plan on trying to get some work done, consider somewhere else. read more

We stayed from April 3 to April 5. When we arrived upon check in 3 am April 3 they switched my room that I verbally called on the phone from the airport and confirmed. Also on the app my room was confirmed. Upon check in they gave my room for a platinum member that decided to stay an extra night and bumped me to a lower floor. To top off they did not have the extra towels, extra pillows and blankets done! This was all verbally confirmed prior to my arrival. The following morning I wanted the room I reserved. I have anxiety issues and need the top floor and felt comfortable for safety reasons. Lou Ann suppose to take care of the issue gave me and extreme problem. When asking for the manager Rita Pamler, she was always busy with a meeting only to see her outside talking to someone and smoking. Lou Ann could not even comp me the night of inconvenienceBecause I booked through Costco travel so she says! Nothing that she said was the truth from her mouth. She then promised upon check out that she would submit and mail me a voucher for comp a night. I have stayed at many many Hampton Inns and Hilton's never have I heard that. Lou Ann said she will take it upon herself to personally take care of it. Well as you can see writing this she took care of nothing. Called corporate explained what happened. Got nothing solved with corporate, fell on deaf ears. This is the Hampton that is suppose to represent the Hilton? Poorly managed poor customer service. No call back from Rita Pamlers. Lou Ann blatantly said to corporate she never said any of this to me when I have 2 other adults that where present with me and have proof. Lou Ann lies straight faced has you believing she cares and will take care of things. How could one individual run this operation yet corporate does nothing to mangerment? Be aware you have issues call corporate or get your money back another way. They are fake to your face! Stay away from Lou Ann poor representation on Hilton part, very sad. There are other hotels I will be staying at. I don't like liars and unprofessionalism! I don't see how others that reviewed this hotel has such positive things to say. read more

I don't often do these reviews, but perhaps should do more. This hotel is very clean and convenient. The breakfast is good and the rooms are spacious. The reason I give this hotel a 5star rating is the staff. I have stayed in many hotels, but the staff at this hotel are the nicest, most accommodating I have encountered anywhere. Thank you to the staff of this Hampton for helping me and my family through a rough time. read more

Run don't walk from this hotel. We had money and jewelry stolen from room. Hotel insisted no one entered room as per key report. However, the times were not accurate and we have proof of that! The front desks response was strangely not surprised. Inside job? Probably! Management will not even return a call washing her hands of it. Additionally, the air conditioner cools but doesn't remove the moisture from the air so everything feels wet. Lousy stay and very expensive due to the theft. Corporate does nothing as it is a franchised hotel not directly owned by Hilton. Avoid this property! read more