When I arrived I was satisfied with the hotel. The folks were friendly and helpful. The customer…read moreservice was spot on. But my opinion quickly changed when I went to take a shower and the shower floor was disgusting. I didn't want to even step inside due to the filth and not knowing what it was or if it had been cleaned since last person. I had to lay towels on the shower floor along with sandals to ensure I didn't touch the floor. I usually always choose Marriott hotels when traveling but this time around I should of chose a different brand.

This is a newer Fairfield Inn. Staff is friendly and rooms are nice, Daily housekeeping is nice…read more Very nice fitness center with high quality equipment. Nice pool but needs to be 10 degrees warmer. I need to get in pool to stretch and it was too cold to enjoy. Since few people use the pool this is à common area to save $$$. Breakfast was adequate. No fresh fruit. Prepackaged quiche looked disgusting. If you don't use the pool and not picky about breakfast I'd stay. My score is based on staff and quality of the facility. Turn the pool up.

If I could give more than 5 stars, I would! My husband and I stayed here for 1 night and I wish we…read morecould have stayed longer. Our room was clean, beautiful, and very comfortable. Butch and Sharon were gracious hosts and cooked us up a delicious 3 course breakfast. I highly recommend!

This bed and breakfast is Top Notch. The balcony, gourmet breakfasts, the room, the evening…read moredesserts all A++++. Sharon and Butch are excellent hosts. A stay here is not to be missed, and I cannot wait to return.

First off, the staff was not polite or courteous. You pull up to the hotel and the entire outside…read moreof the building looks bad. I thought that the inside would be different. I was wrong, it was 3:15 pm and you had to pick up a phone, dial 0 to get someone to come to the front desk. I had paid for a suite that the microwave didn't work, the telephone was just a unit sitting on top of a table with no cords. The jacuzzi tub didnt work and the jets didn't even looked clean. You go into the bathroom where a coffee pot sat with no cups, coffee or condiments. The tub had mold in the grout at whichI went to the dollar store, bought cleaner and went back to clean the bathroom all up. The carpet had holes in it, the furniture was scratched, pieces missing of it and stained. I went down to the lobby to get some change for the vending machine and there was a sign that lobby closed at 11 pm. The next morning breakfast was stale cereal, powdered eggs out of waffle mix and syrup. The juice machine looked like it had been cleaned forever. I was glad to check out to find that I had to dial 0 to get someone to come from their room to give me a receipt. The person showed up in pajamas. This will be the last time that I come here. Baymont Inn are usually a great place to stay but this is the worse one that I have stayed in. I would gone somewhere else but it was to late to cancel.

ABSOLUTELY HORRENDOUS. We paid money and they refuse to give us a refund the first night when we…read morerealized this place was falling apart. Lights flicker in every room, they have a GALLON of milk instead of separate containers. May I mention the breakfast itself is terrible? And then the head staff DARED for me to just go to waffle House. Fix your stuff man!! Also, customer service makes you wait an hour + basically just wanting you to hang up and give up on the issue...

The room was dirty and in disarray. Hallway smelled of pot. Too noisy for my taste. I on't make…read morethat mistake again

I absolutely am so irate. No hot water. Shower lasted maybe 45 seconds to a minute before becoming…read moreiceberg cold. The website lied in terms of providing infants beds. The pool is out (it was supposed to storm all weekend and we had to make last minute accommodations on a budget for us to come stay in (or around) Indy for my sons surgery at Riley. The pool was the one thing we insisted we must have. I spent $209 on a weekend stay to not even get a decent breakfast. Like zero selection at all. Had to cook my own waffles at breakfast counter but nothing else at all. Wallpaper in rooms and bathrooms are peeling like crazy. The front-desk staff all seemed as if they were on substances and had zero clue what they were doing or how to answer any questions. Honestly, if I had the money to book another stay somewhere else whilst waiting for my refund to hit my account, we would have left immediately. Not worth a penny. And would never recommend this stay to anyone.

It feels like coming home…read more... This charming historic home is a comfortable refuge from the modern world. The place is tastefully decorated with period pieces but is totally in pretentious. The rooms are wonderful and spotless. The beds smell good. The owner is a delightful soul who smiles constantly and laughs frequently. She has a habit of baking cookies as her guests arrive. This is a perfect escape for a happy couple or for a family mini retreat. If you have business in town, especially at Franklin College, this is the best place to stay.

My husband and I had a wonderful stay here to celebrate Valentine's Day and our "babymoon." It's a…read morevery cozy B&B with lots of unique antiques to entertain the eye. :) The family that owns it is very hospitable and eager to please guests. We booked the dinner & a movie package, which included a gift certificate to a local restaurant of our choice and a pair of movie passes to the historic Artcraft theater in downtown Franklin. We ended up not going to the movie as planned because after we checked in, we just felt so cozy & at home that we decided we needed to take afternoon naps instead! :) There are several different rooms to choose from at the Inn and you can select which one best fits your needs by viewing photos/reading descriptions online. Or just ask Kim, the owner, for tips. We stayed in the Heritage room and found it to be very spacious and comfy and every other room looked equally nice. In the evening, we enjoyed one of the two media rooms available and snuggled up to watch some TV. The inn offers a DVD library and a variety of board games as well. Our breakfast was fantastic. I had waffles with strawberry topping, bacon, eggs and a fruit plate. My husband had a Western omelet, sausage, hash browns and toast. The servings were generously sized and freshly prepared. We loved the fact that there so many options to choose from for breakfast. You can check out their menu online. We would definitely stay here again and will recommend it to family & friends! If you're considering a visit in the winter, it is really cozy inside, but if you go in the spring, summer or fall, you could enjoy the gardens in the back...everything was totally frozen when we went but it looks like it would be gorgeous when plants are in bloom!

From the very first encounter, Debbie, the lady working the front desk was profoundly…read moreunprofessional, blankly rude and just did not care to be bothered and proudly expressed so. The carpet was disgusted. MULTIPLE cigarette holes/burns on the comforter, hair and filth on the bedsheets, I'm not entirely sure what exactly shower, something was smeared all over the walls. I do NOT recommend! I DO however, recommend taking your business elsewhere, ANYWHERE else.

IDGAF is it. Broken doors, rusted toilet smells like death, missing towel racks etc etc. horridread more

My husband's employer booked our stay here for a conference he was attending. Overall, we had a…read moregreat experience. One drawback I noticed was the parking--during busy times, the lot feels pretty small, and it took me a bit to find a spot on the property. Customer service, however, was wonderful. Every staff member I interacted with was friendly and welcoming. Our room was very nice and clearly designed with business travelers in mind. It featured a small area with a sink and microwave, a comfortable couch, a desk, a large flat-screen TV, a king-size bed, and a spacious bathroom with a walk-in shower. Everything was clean, cozy, and modern, and the room temperature was easy to adjust. I was looking forward to use the heated indoor pool as advertised, but when I checked it out, it was not so heated so I decided to pass on that. The complimentary breakfast was a standout. They offered plenty of options--oatmeal with toppings, cereal, boiled and scrambled eggs, breakfast potatoes, bacon, and a drink station. The waffle maker even presses a Hampton Inn logo into the waffle, which I loved. The orange juice and strawberry-kiwi infused water were really refreshing, and the coffee bar had several choices. They have an inviting dining area with ample seating. At checkout, I noticed brown bags at the front desk. When I asked, the staff let me know they were complimentary "to-go" bags and encouraged me to take one. Inside was a bottle of water, an apple, and a bagel with cream cheese--a thoughtful touch that shows they truly cater to guests on the move. Overall, a comfortable and pleasant stay with great amenities. I'd definitely return.

Quick welcoming check-in, new, clean, comfortable beds and close to everything. 5 stars for sure!read more

William is a con man. You call up and ask for a weekly rate and the Indian man who owns the place…read morewill tell you $250 or around there. Not bad. Then you show up and William will say you're a liar and no one here told you that price. He will then charge $350 for the week. Still not terrible, unless you pay with a card. He told me it would be a $5 card fee. No issue. Not 3.5%, which is what the card reader company charges, but I'm not going to gripe for a few cents. Then I came to pay with a card again and he said it went up "because of Biden" another $5. In 1 week.... I'm not a fan of Biden at all but you don't have to be the assistant manager of jiffy lube to know that's not right. The 3rd week I was there, again paying with card, it went up again. He is clearly trying to avoid people paying with card so he can skim cash out of the register to pay for his drinking habit. William also goes into your room "to make sure you're respecting the place", however, is going through personal property. I know this to be fact because I Bobby trapped my suitcase and bag to see if in fact he was looking inside or just around the room. Every single trap was sprung. I'm talking about the smallest, most concealed pockets. Don't stay here. It's a joke.

The place kept changing their rates all while we were standing there in the office and then to go…read morelook at the room. Never ended up staying there the people running it looked heavily on drugs. And the place was dirty as hell.

Lovely staff from check-in to dining. All staff were smiling and interact well with each other and…read morethe customers. They made me feel welcoming. The room was spacious with many features such as kitchen appliances. It was a great for our needs. Good shower temperature and pressure. Room was clean. Bed was comfortable. Love the TV can spin. Overall a great place to stay. I will recommend.

We picked this hotel for our trip to Indianapolis. It is about 20 minutes away from downtown. It…read moreseemed to be a recently built location as the hotel had very modern interior in lobby area. Our check-in was easy process, and the staff honored our request for late checkout at 3pm. The parking was free as well. The room was very spacious, There a kitchen and separate living area with TV and couch. The beds were comfy and bathroom had all the amenities. The swimming pool was indoor with heated water, so we were able to use it even in February winter time. The breakfast had some excellent options including waffle makers. Lobby area had a bar too that was popular among guests in the evening hours. The hotel is located in a busy area. There are multiple restaurants, shops, Walmart and Kroger right next to it.