Excellent visit to the Hampton Inn, as we were in town from Oregon for a concert. The stay at the hotel had a couple of snags, but were quickly remedied. The first day I noticed my shower water was not hot. It was rectified that day. The lobby and eating area was extremely hot, but I realized that was a mechanical issue and the temperature was perfect our final day. The breakfast remains to be a reason for selecting the Hampton Inn. The offerings were fresh and plentiful. The beds were comfortable and the rooms were a nice size. I also did not realize the stadium for the College World Series is directly across the street. The concert was .4 miles away, and a highly recommended steak house, J. Gilbert's is .8 miles. Perfect for walking. Thanks again Hampton for making our stay perfect. read more

There is something always off with this hotel. The front desk staff is friendly until there not. When I've booked through a 3rd party the staff refused to accommodate any requests I.e. king bed instead to 2 beds, a lower floor, or room away from elevator. This time I booked directly to get the king bed I wanted. They gave me a room knowing the ac unit was broken. My room was 85 degrees! read more

Was in town for work during the start of the busiest week in Omaha. College World Series. Had a late flight and didn't get to my room till 1230. went to get in the shower, opened the shower door and It fell off against the wall. After I finish my shower went to grab a towel off the shelf and both towels had red and brown stuff all over. It looks like it might've been used as toilet paper.... Had to dry off with a hand towel. When I thought it couldn't get worse, I woke up the next morning to shave and realized the sink would not drain. On my way out at 6 AM I notified the front desk of all the issues and they told me they would get someone up there to put clean towels in the room and fix the issues in the bathroom. I returned 12 hours later to see dirty towels still in the room and nothing fixed. Went down to the front desk and got my own towels and dealt with the issues in the bathroom till they fixed it the next day. Did I mention the bedspread was dirty also. For someone that stays at Hilton two weeks a month, I'll have to say very unacceptable and very surprised Hilton would allow these kind of issues. Definitely will be looking for a new property to stay at next time. I'm in town. read more

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The hotel is fine - a little run down and shabby, but the room was comfortable and soundproofed well, and there was plenty of parking. The Hampton Airport location is much, much nicer for the same price, but this one has easier access to CHI and some other attractions. The larger problem was that their fire alarm was malfunctioning. It went off 4 times between 3-8 am. The very polite receptionist informed me that the chain could only refund us up to $25, but that we would be receiving points for future stays. Yay? read more

The only positive thing about this hotel is the location to my family. The shower head doesn't work so they've installed a small handheld shower head. Can you believe that we had to hold it in our hands while showering because there's no place to hang it? Also the water is hot when we turn it to COLD. The pillows are soft like sponges. The lounge area where you get coffee was lacking. The hot water canister was empty for two different days. Why have it out? The coffee canister was empty. We had to ask and wait for it on day one. Day two the coffee was cold. Just unbelievable. The breakfast is mediocre at best but better than nothing. I booked a second room for family and they ran out of hot water both days. The room took forever to heat up. The bathroom is tiny and no fan in there. Every bathroom needs a fan. They may be in a great location but they need to get the building up to par. The staff was great on the check in but not friendly when you tell them about the shortcomings. I won't stay here again. I'm used to better rooms. read more

Hampton Inn & Suites Omaha-Downtown - Main shower head doesn't work. Had to hold the small shower head to take a shower. Just sad. - Hotels Near Me - Omaha, Nebraska

The good: friendly staff, relatively large room, nice bathroom, shuttle service The bad: out of the way for anything other than a convention or the college world series; room is otherwise not particularly nice (old wall AC/Heating unit that was noisy), overpriced for quality; uncomfortable bed. Overall, I think I'd rather look for something else next time. read more

Check-in was smooth, and rooms were clean, but this Hampton location has the worst customer service after check-in. Laundry washer spilled water all over the room. I fell on my knees, and no one came up to see how I was doing after I made a call to the front desk. Luckily, the gentleman on the floor helped me up. On my second day, the room next door partied until 2am. Called the front desk at 10 pm, and they said they'll give the other room a call. The party went on. Then, I made another call, and the front desk stopped picking up calls, so I called reservations to help. Reservations guy immediately got through. So, if you are going to make a complaint... the staff here retaliates! I was locked out of my room the next day. What made this experience worse was no hot water on my last day! I've been a loyal Hilton customer for over 10+ years, so maybe it is time to try another brand. read more

The hotel, itself, is average, but I really like the ease of parking (with in and out privileges, which is rare for a "downtown" hotel) and the staff at the front desk is SUPER friendly and helpful, which I feel is also rare these days. And the breakfast bar! OMGosh there's something for everyone and everything was really tasty. For these reasons, I think an extra star is deserved over the average 3-star rating. read more

Downtown location near restaurants. There's a shuttle so that was helpful. They only had one person at the front desk and he was busy. But he was polite and friendly and didn't rush you through. There's a little display of snacks and drinks available if you're a Hilton Honors member of a certain level. We selected water and chocolate. The room was nice with a king bed. We could look out at the stadium. Make sure to ask for hair conditioner if you need it because they no longer stock rooms with it. Mini fridge, tv, coffee fixings. There's a workout room and pool which are nice amenities. And breakfast buffet starts at 6am. Nothing fancy but it's comfy. Michael at the front desk was helpful and welcoming. The person setting up the breakfast buffet the next morning let us have coffee and a yogurt to go as we had to catch the shuttle before official buffet start time. read more

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$10 a day to park in their parking lot. This place smells bad and didn't have Hot water. The HOT tub was warm. I liked the price and location, but I would not recommend this place. read more

I've stayed at this place a lot in the past. I'm a top tier Hilton customer. It's been several years since I've worked here in Omaha. I don't remember this hotel being this disappointing. Parking lot's got big potholes in it from the rain, my room has a bizarre smell in it that I can't wait to get away from, the A/C is noisy af, they only service your room if you ask for service which I did this morning and of course I come back from a full day's work right now and discover they have not serviced my room at all, I go down to the front desk let them know that and no apology no nothing. Bed feels old and worn out. Or it is just really a cheap mattress to begin with. If this client invites me back down here again, looks like I'll be finding a new hotel to stay at that does a better job. read more

Pros: double bed suite with pull out sofa is a nice large room. Front desk staff are very friendly. Free breakfast is large and excellent choices. Parking is $8 a day. Cons: bathroom drain was clogged and the water would fill up while showering. We did inform the front desk but it was not fixed. One of the "clean" towels was dirty. It was stained and smelled awful like it had not been washed. read more

Hampton Inn & Suites Omaha-Downtown - View - Hotels Near Me - Omaha, Nebraska

EXCEPTIONAL customer service. I must've been a very forgetful person that morning, but ended up leaving my stanley, a blanket, and my charger. Thankfully I realized my stanley was gone before leaving the state but I didn't for the blanket. I gave them a call and in a very timely matter they got back to me and we were able to figure out shipment! Thank you everyone who helped with my forgetfulness! read more

They have grate breakfast in the mornings grate service there their room are grate and they are pet friendly

For this category of hotel (budget friendly), Hampton Inn & Suites Omaha Downtown is at the top of the pack. If you're a family of three or four, this is the place for you, as the rooms are huge, offer a decent sized area with a small couch and sink/kitchen area (keep in mind that this doesn't mean a separate room). The thing I loved most about Hampton Inn is that they offer amenities on par with higher end hotels. I again have to give props to the Hiltons. They know what they are doing. The gym was not large, but just fine with decent equipment. It's not a business hotel, so you're not going to have to compete with the suits for the treadmills and weights. The pool is indoor and nothing fancy, but just A-OK if you have kids who love to swim. They have a wine/beer reception in the early evening, which is a nice touch. Don't expect anything better than a keg of domestic and a giant bottle of red/white, but hey, it's free and they have snacks, too. Let's not forget the warm cookies up by the reception area. Although I never make it in time for hotel breakfasts, the K and the kids loved it. It's not just packaged donuts, either. There is a full breakfast offered, fruit to pancakes, eggs and bacon. The rooms do not come equipped with a mini bar, but all you need to do is go down to the reception area and there is beer in the fridge, along with wine on the shelves for purchase (along with snacks and frozen foods). Pretty convenient. The internet was great. Cable on a huge flat screen. Beds comparable to those at ultra high end establishments. Man, the more I think about it, the more I want to scream about what a deal this place is. Let's not forget the awesome front desk staff who were so friendly and accommodating. It's rare that I give five stars to a hotel, but for the budget-minded traveler, you're not going to get any better than this! read more

My one night stay for an interview in the area was one of the best I've had yet. Getting straight to it: -mad comfortable bed with an actual comforter(!) and high thread-count sheets whose difference you can feel...same with the towels -very spacious rooms with free wifi, huge LG tv, etc. -helpful and courteous staff -on-demand shuttle service available throughout most of the day -complimentary hot breakfast (eggs, bacon, waffles, pastries, fruit, cereal, juice/coffee) Though my stay was covered, the rates I'm seeing from fellow reviewers are very reasonable for the quality and service. Would stay here again in a heartbeat! read more

FYI. This location is closed. So, if you book, you will be moved to HomeWood Suites across the street. This is not noted on Hampton's website and it will let you book this hotel. This doesn't appear to be a permanent closure, maybe just for COVID. read more

Great location if you are in the area for a baseball game or event at the Slowdown. Staff friendly-- Rooms spacious & beds comfortable. The breakfast was adequate--nothing fancy, and less options than others, but was fresh and continually refilled. read more

Not following covid protocols. Unwilling to resolve issues. Hotel staff not helpful at all. Lousy frozen items for breakfast. Will never stay here again. They owe me 1600.00. read more

VANDALISM!! DO NOT STAY HERE. Multiple windows were smashed out of vehicles in the hotel parking lot while we stayed here Feb 17 - Feb 19, 2021. Mine included. Back to back nights, vehicles in their hotel parking lot had their windows smashed out completely. And the hotel does NOTHING about it. They say they are not liable and it's out of their control. They do NOT take responsibility. AND they charge you extra to park in their hotel lot. So they charge you for your room and on top of that charge is an EXTRA parking charge. Yet when your vehicle is damaged...they claim NO responsibility. This is NOT an isolated incident. It happened the same weekend to multiple vehicles in Feb 2020. This is the week that Omaha hosts the NSAA High School State Wrestling tournament. DO NOT STAY HERE.....they will NOT care if your vehicle is damaged. read more

The room was clean and everything seemed pretty new. It was a pretty spartan room and it felt like some furniture was missing. There were no chairs in the room, but I do see chairs in pictures of the other rooms. When we reserved the room via a popular hotel reservation website, we opted for a room "with a view". Our room overlooked the hotel next door. When we asked the clerk at the front desk, they said none of the rooms had a view, and we let it drop at that. The lobby and lounge area was nice, but was overrun by unsupervised kids in the evenings we were there. read more

These people are the best all the staff is great but special shout out to the breakfast lady Sandy, who is the most genuinely friendly and helpful person I may have ever met in my life. She should do trainings in customer service and tour the country. Wireless is fast and reliable; shuttle is fast and reliable (will take you almost anywhere!!); breakfast is good and plentiful. Very happy here. UPDATE: my group of six literally just had a ten minute conversation -- I am being literal here -- about how wonderful Sandy The Breakfast Lady is, and what a good job she does feeding us all to way above the usual hotel standard. Hampton Inn: give this lady a raise! read more

This property is apparently brand-new and quite an interesting evolution of the Hampton concept. Very cool design theme with a large, airy lobby and slick rooms. Big LCD TV's with sleep timers. Well sorted work spaces. Obviously clean and nice being that its brand-new. There are few places to eat or drink within the immediate vicinity of this property - be forewarned - but, with a few blocks walk there are a couple spots which are fairly interesting. Enjoy. read more

Check in was easy. The room was a nice size and layout. The main complaint was the cleanliness. Sticky reddish colored stains on the wall that was very visible. Multiple, large stains on the couch cushions that were very visible. The bath tub drain was very slow to drain. While showering, the water in the tub would fill around 4". The microwave was disgusting. We couldn't even use it due to the food explosion from a previous traveler. Is there not a standard checklist that cleaning staff follow for high use areas such as bathrooms, sinks, microwaves, bed sheets, etc?? The front desk gal was very kind. She had to put up with some idiots and handled it with the utmost professionalism. The pool had an overpowering chlorine smell. Even several floors up, the noise from the street traffic was very loud and disruptive all night. The quality of the breakfast was on par with most other hotels in the same price range. The access to the motel was convenient. An unclean room is 100% unacceptable. If a hotel cannot offer a clean room for lodging, they have failed on every level of the hotel business model. read more

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Really nice new Hampton! Rooms were great, nice common areas - really nice stay - wish all Hamptons were this nice. Don't think of any past Hampton's - this one is brand new and very nice. Right across the street from the new College World Series ballpark! For $105/night - it was awesome. read more

Ok so this review is a long time coming. We visited Omaha to look at the schools in the area last November. Although its taken a while for me to write a review, I never forgot the kindness and hospitality the Hampton Inn showed my family! Not only was the staff extremely friendly and helpful when it came to asking about places in the area and things to do, they would go out of there way to make sure we enjoyed our stay. The complimentary shuttle was excellent. Never had to wait longer than 10 minutes for them to pick me up from The Old Market, The Zoo, or Creighton University (which was great since it was during the polar vortex burrrr). The breakfast was awesome. Not only was it free but it was actually good food with lots of choices for different diets. The rooms were nice with comfortable mattresses. They had just renovated the room and restrooms which were beautiful and clean. Last but not least the manager (her name is escaping me but I feel like it was Ronnie maybe?) went ABOVE AND BEYOND her job description. She had worked a very long shift and had to work double duty because one of her drivers had hurt himself and could not come in. We were driving home from the old Market and were talking to the manager about our trip. We are from Arizona and my mom had been concerned about driving in the snow to the airport for our departure. The Manager immediately offered to drive our rental car to the airport and have the shuttle pick us up so we didn't have to drive (even though she had been working for over 18 hours bless her heart). It was so incredibly kind and we still talk about how wonderful our experience was! read more

Went to a concert at CHI and stayed here. Excellent staff. Beautiful room. Very clean. I needed contact solution at 12:00am so I went to the front desk to see if they had any in their shop. They were out but had contact lens cases. One of the workers ran to the sister hotel next door to get me a bottle. Never have I come across such accommodating staff. I will definitely return the next time I am in Omaha. Also, a shuttle was provided to get to the arena for the concert. Because of a sold out venue I just decided to make the short walk back to the hotel instead of waiting for the return shuttle. Easy! Plus the free breakfast in the morning was delicious. read more

We were in town to visit friends. This hotel is about 10 minutes from the airport and about five to Old Market. It is literally across the street from the home of the college World Series. It is a typical Hampton, white comforter, free WiFi, free breakfast, workout room and a pool. The front desk staff was extremely friendly. The parking lot is a tad small for the size of the hotel. They have a market in the lobby for soft drinks, beer and snacks. Typical hotel price mark up for these items. We were in room 315 a king size room that looked out onto the Homewood across the driveway. The room was clean and the WiFi was strong. There are some minor maintenance items that need to be addressed in the room. First one side of the toilet was cracked and as such it rocked when getting on and off of it. The left side of the bed has something broken on it so when laid down in that side it made a terrible noise. Neither were deal breakers. The workout room had multiple treadmills and elepical machines. The pool is inside and has a hit tub as well. We enjoyed our stay and would consider them again when we return to town. read more

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The Hampton Inn on Cuming Street in Omaha has been our annual home base for the College World Series. There is a lot to like about the location: it's literally right across the street from the stadium, making it very easy to come and go. The hotel is fairly quiet, with thick outer walls that drown out the commotion outside. The breakfast is really solid, and they provide free bottles of water and snacks during the afternoon and evening. For about 3 years running, this has been one of my favorite hotels I regularly visit, and would have been an easy 5 stars. However, the luster has dulled a bit over the past 2 years, as we have seen a progressive decline in the facilities and service. It would seem that this Hampton was hastily built to accommodate the new developments in the neighborhood, and it's beginning to show. In our room, there were several fixtures that were loose. In the bathroom in particular, the bathtub spout was halfway pulled out of the wall, and the handle on the shower faucet was broken off. The platforms that the beds are on have become very creaky over the past few years. It just seems like the property has not been incredibly well maintained. Service has also become an issue, especially with housekeeping. On our second day, housekeeping came while my father was in the shower, and they said they would come back. When we got back to our room in the evening, the new towels were the only indication that someone had been there. The carpet wasn't vacuumed, the wastebaskets weren't emptied, and the beds were hastily thrown together, with the pillows just thrown in a heap on the bed. Subsequent days saw the room vacuumed, but the beds were still just thrown together without much care. It would have been better if they hadn't come by at all. Yes, you say, but your're expecting too much; you're not staying at the Four Seasons. Well, you wouldn't know by looking at the prices during the CWS. Rooms at the Hampton during this 10 day event are $400 a night!!! I quite literally paid less than that to stay at the Four Seasons last month!! While we will continue to stay at the Hampton for the sake of convenience, it's hard to escape the sense that they really don't seem to think that asking $400 for a $150 room should require the commitment to service that you get at a $99 hotel. I guess I just feel a bit used. read more

The City of Omaha put 10 of us up here for the week while we did some work for them. Clean rooms with free wi-fi. The bed was comfortable. Free breakfast in the mornings. The hotel is right across the street from the baseball stadium and just a couple of blocks from the arena. A few good bar/grill places are within a couple of blocks. The free shuttle will took us to the Old Market district, 5 minutes away, where there are many shops, restaurantts and bars. The free shuttle also takes you to and from the airport, a 5 minute drive. read more

Pros: beautiful hotel, very clean. Nice staff. Good location right by Old Market. They have a shuttle that takes you to the airport and within a couple miles of the hotel. Nice pool and fitness area. Good breakfast (and free). Cons: you can hear the constant traffic outside the room. We only had a shower - no bath . This was the only hotel I've been at that enforce a "no shoes no service" policy at breakfast. read more

As someone who has stayed in many a Hampton Inn, I can say that this one is quite lovely. We were checked in quickly by Nathan, who was extremely friendly and welcoming. Our room was large, clean, and bright. The king bed was comfortable, WiFi was free and fast as per the norm at Hamptons, TV was large and had many channel choices, and the bathroom was of good size. And it didn't have a tub shower, which I hate; instead, it had a large walk-in shower which was wonderful. Parking was free and there seemed to be a decent number of spaces. There is a lack of restaurants/bars nearby, but there are a couple within a few blocks. The hotel shuttle is wonderful - we walked down to Old Market and had them pick us up, which was efficient and free. Breakfast was probably the best I've had at any Hampton. That being said, normally Hampton breakfasts are disappointing. This one did have french toast sticks, eggs, decent sausages, waffles, etc. The only fruit they had was whole fruit, not a fruit salad like many other Hampton's have, which was slightly disappointing. The sausage was the best part. French toast sticks were okay; Eggs were standard boil-in-a-bag scrambled Hampton default which are awful and I avoid like the plague (my wife did not, and told me how bad they were). But overall it was the best breakfast I've had at any Hampton, and was pleasantly surprised. I did, however, leave with a bad taste in my mouth. It was a busy Sunday morning, check-out time, full hotel...one person working the desk. It took 10 minutes to check out, as I did not see any "quick check-out" type boxes/kiosks like some other hotels have. And the manager just walked past, leaving the very hard working lady on her own to check us all out. Very, very frustrating and a bad end to an otherwise lovely stay. read more

Overall, great hotel. We stayed for one night. The room was comfortable and clean, and the bed was very comfortable. The breakfast was great and huge! There were cheese omelettes, sausage links, lots of bread offerings, cereal, yogurt, and a waffle maker. Quite filling, which was great prep for a day at the zoo! Check in and out was easy and fast. HOWEVER, I am deducting one star because of parking. I specifically chose this hotel over another one because it offered free parking. When we arrived (late, on a Friday) the only parking we could find was in the adjacent Homewood Suites lot. I assumed it was fine to park here, as it was all Hilton, and I didn't get in any trouble. One staff member responded to someone else on yelp complaining about parking saying, yes sometimes we run out of parking. The hotel was very very large, and the parking lot was quite small. I think you need to be able to accommodate parking for all guests (1 car per room), as I imagine most people staying will be driving. I'm glad we found the one open spot available, but if we'd checked in later it might not have worked out. read more

What a great hotel! Very very nice staff, clean new rooms, nice sized gym, good breakfasts. Free WiFi. Very good value. The sitting area in the lobby is very big as well. OH yes, the cable is excellent, you can watch Bravo, Food TV, MTV, Discovery channel and HBO. Free parking. If you are in town, stay hgere, it's a great value and just outside of downtown. read more

Pretty nice hotel and better than other Hampton Inns. I got there around 7pm and the staff was appreciative of me and the gold status. They had a couple of free snacks that were in this display case for gold/ diamond members. I saw a rootbeer in the fridge and asked if I could have that instead... They agreed... Gotta love good customer service. The room is classier than other Hampton Inns as it had a portrait wall...almost like a minibar without the alcohol? I had a problem connecting with the internet and the person on the other end of the call was very knowledgeable and helpful... I am not used used to qualified tech support I guess. Breakfast had 3 warm items (eggs, sausage and French toast sticks) + waffle maker + oatmeal. The con was that the window facing Homework suites was thin enough that I heard car alarms, rice rockets with their fart tips and delivery vehicles part of the night and I was staying on the 4th floor read more

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Allyson at the front desk was incredible! A friend of mine was sick and she walked across the street to get him medicine. She held a fantastic champagne happy hour and had a gift for me, on my birthday! Outstanding service! read more

Free shuttle to/from airport and downtown, Old Market. A really easy drive 5-10 minutes down one road from the airport. Directly across the street from TD stadium. Clean. Friendly staff. Ask for an even numbered room. Odd numbered rooms face the street and stadium and are subject to a lot of street traffic noise. read more

We stayed here on the weekend of May 17-19. Some of the good things: The room was clean and orderly when we checked-in. The desk staff was courteous and attentive to our needs. The dining was standard as continental breakfasts go, more on that later. The lobby and common areas were clean, the outside was also kept orderly. Some of the things that could have been better: Housekeeping did not come to our room. Our trash was not removed, the towels we wanted replaced were not replaced, the organizing, picking-up and replenishing of TP/soaps that housecleaning does was not done at all. So that was upsetting! I also would appreciate that the management can have the staff park their cars in normal parking spaces instead of "on the side". At one time, two vehicles were parked on the North side of the building making it extremely difficult for anyone to back out of the parking spots that were in that part of the lot (your cars are in the way and make it impossible to back out! Don't park there!!!). I would also like the hotel (and chain) to take the step of preparing their breakfast foods instead of having Sysco or some other pre-made, pre-packaged foods being served. That means real eggs cracked that morning, meats cooked prior to serving, juices not from concentrate, and the sliced fruit that is freshly sliced. You can't put a price on the benefits that non-processed foods brings to our health (oh wait, I guess you can...). Well nonetheless, you're not a hotel out in the middle of nowhere, you're right at downtown serving lots of clientele. I think that bringing this feature to your hotel will not only demonstrate an attention to healthy eating, selective families and adults who are seeking healthy options will have a better experience and a peace of mind. The food was otherwise prepared warm and plentiful. The apples and bananas were ripe and in good condition. The dining staff was attentive to keep the foods/drinks in adequate supply and the dining area clean. The dining area was large enough to provide for the crowd size. I notice that you don't have recycling (your competitor next door does!). The walls and ceilings are thin (as other reviews mention). There were people above us that were loud for a long time, fortunately the desk-staff were able to silence them. Overall the experience was average, but it could have been better. read more

Nice and convenient hotel on the edge of downtown. I stayed here last week for work and enjoyed the convenience and quiet of this hotel, next to downtown and had a very pleasant stay. The hotel charges for parking in their lot now, but if you stay on the weekends, there is plenty of free and unrestricted free parking across the street! read more

This was a fantastic hotel for the College World Series. We were right across the street from all the action and they even set up a beer garden with bbq wings and food trucks. In the lobby they had peanuts, popcorn and bottled water - all for free! The rooms were clean and well maintained and the free breakfast in the morning was a step above other Hampton Inns that I've stayed in recently. I highly recommend this hotel to anyone looking for a fantastic experience at a great location. The free shuttle to the airport and downtown Omaha is just a bonus! read more