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    Best Western Plus Midwest Inn

    2.7 (50 reviews)
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    Basic tub

    This hotel is infested with roaches. This comes after finding it in a state of questionable status, with unfinished repairs and a Jacuzzi tub that likely also had roaches in it because it was taking absolutely longer than 30 minutes to fill. Also wouldn't issue a refund and tried to fob it off on Expedia like the scam artists they are. As soon as the room was dark enough, everything from giant adults to juvenile roaches were crawling out from under the cabinets and furniture and even out from under the toilet. I will be getting this place black listed from every booking site and reporting it to every health related department and business group possible. I regret booking my anniversary night out here -- don't repeat my mistake. Thank god roaches didn't come pouring out of the tub jets

    Double queen bedroom.. Beds are very comfortable, the pillows are kind of weird and small but they worked
    Ariana N.

    Had a lovely staying at this Hotel on a road trip from California to Illinois. The lobby was decorated for Christmas and was really cute with a tree and a wreath and everything. The room: super clean, perhaps slightly outdated but the bed was clean and fresh, TV choices were decent with free HBO and Max. I love when the bathroom has a sink separated from the shower area, it makes getting ready in the morning much more efficient. 4.5/5 Breakfast : this was seriously legit. Waffle maker, scrambled eggs, fried potatoes, breakfast sausage and biscuits and gravy. The biscuits were actually fantastic. They also had all the other typical continental breakfast fare. The coffee was better than at other hotel breakfasts we had on our route. 5/5!! Other amenities: although we did not take advantage of them the pool has a double slide situation with a play area for a little ones and the exercise area was excellent as well. They do charge $20 for a pet fee, but that still made the price is very reasonable for what you get. Although this was just a stop on our way to Illinois it is definitely a place we will hit up again next time we are in transit.

    Window

    Do not book a stay here. I booked a room for my family and our hotel room had mold everywhere. The ceiling was crumbling apart with a hole in it. The room smelled musty and the carpet was damp. The bedding was stained. There was no housekeeping during our stay and were advised to just put trash and dirty towels in the hallway. The pool was absolutely filthy with no ventilation or air flow. The stairs leading up to the kids slide were absolutely disgusting and looked like they have never been cleaned. There were fruit flies all over the area where the continental breakfast was being served. We ended our stay early and they refused to refund us or do anything. This hotels conditions were unsafe and neglectful on their part. This hotel is filthy!

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    The staff is very friendly! The room did have a little bit of a weird smell. Breakfast was okay

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    Dave W.

    Thanks, for taking the time to review our hotel!

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    Page 1 of 2

    Ask the Community - Best Western Plus Midwest Inn

    Review Highlights - Best Western Plus Midwest Inn

    It was decorated nicely (it seemed newly renovated?) and the beds were super comfy, not too hard and not too soft.

    Mentioned in 2 reviews

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    DoubleTree by Hilton Omaha Southwest - Meeting Room

    DoubleTree by Hilton Omaha Southwest

    (73 reviews)

    $$

    West Omaha

    First time coming here, wanted to stay in Omaha for the night, this place had tons of parking and…read morethere's plenty of things to do in walking distance as well. Staff was really friendly, checking in was easy I did see a few cock roaches on the way to the room. Thankful for a first floor room too. Rooms were okay but I didn't like the hook style locking system in the bathroom. No complimentary breakfast but you get free cookies. I would love to come back and check out the pool. Overall, fair hotel

    This is the worst hotel I've ever stayed in. The entire top of the window was COVERED in mold. It…read morereeked of musk and mold as I first walked in and then I saw the broken lamp right under it! Open wires near the bed and nightstand, stains on the floors that matched the blood or red/brown splatter on the duvet, dirty bathroom/hair on towels, and splatters on the walls. I moved rooms immediately and noticed the microwave and fridge did not work. That was not a big issue but the next day I had absolutely no hot water so while checking out I mentioned that and was told the problem was known and now fixed. Why wouldn't you tell your guests that of this known issue? The worst part is that management questioned me for pictures after I left even though I complained in-person, right away and they moved me. I expect this kind of treatment if I booked through a third party app but not when I booked straight through the hotel. I've included the last letter I wrote to Guest Relations. It was my third and final attempt to get any sort of recognition for the ill situation. I was awarded 15k points (that I probably will never use) before Veronica even contacted me. Management and guest relations couldn't care less about making things right with the customer. She definitely took my last paragraph seriously and did not respond whatsoever. I guess if they're ok ending it like this then so am I! Hello Veronica, Personally, I would have liked to see the situation handled a little differently by starting with a callback from the GM, Jason Johnson. To me, that sounds a little more personable than an email and I didn't think it would be too much to ask since you are indeed in the hospitality industry. However, I will gladly send you the pictures of what I have to help assess the situation. Of course, I do not have pictures of the microwave not working properly, the smell of the room, or the refrigerator and shower temperature. I do have pictures of the text interaction between my mother and Haley after finding the mold and wires, as well as the lamp and splatter on the duvet. I was in town for a funeral and to reunite with distant family that I have not seen in years so forgive me for not taking pictures of the mold or wires. I was more concerned with spending time with my family instead of worrying about the hotel room. Keep in mind that I moved rooms rather quickly because of Haley being so responsive in fixing the issues. She was an absolute pleasure to deal with and I hope she gets the recognition she deserves even with due circumstance. I appreciate the points even though I'm not familiar with them. We travel at most, once or twice a year so I'm not sure I will use them but thank you for offering something more than a cookie or breakfast. I understand in your position that you need to be wary of guests who tend to over exaggerate their issues or concerns but I never thought I would be questioned for pictures over such obvious issues in the room. I suggest speaking with the housekeeping and management team about the unsanitary conditions of room 236. If my young children would have grabbed those wires and been electrocuted we would be having a very different and difficult conversation right now. I am not happy with how this is being handled but I am also ready to put this behind me so please do not feel obligated to respond. If anything, I ask that DoubleTree by Hilton Omaha-Southwest 'DO BETTER' because this entire situation could have easily been rectified.

    Holiday Inn Express & Suites Omaha South - Ralston Arena - No stopper in the sink.

    Holiday Inn Express & Suites Omaha South - Ralston Arena

    (33 reviews)

    $$

    We stayed at this hotel 6, 2021. Overall, we were happy with our stay. It was clean, well lit, and…read morethe staff was very friendly. There is no odor of smoke that you can have when people try to sneak one in. Our room was in good repair, there was no mildew on the bathtub or shower which often happens no matter how clean the room is, there was no outside ambient noise which can often be problematic. The only reason that I gave four stars is an issue that we had the day we checked out. I booked this location was it advertised to have hot continental breakfast starting at 6 AM. My husband and I we're down at 6:30 to find it nothing was there except for the juice machine. When we asked the staff what was going on in regards to breakfast, she said she was running late and it would be at least 20 minutes more. Since we needed to be on our way, we ended up grabbing breakfast at Dunkin' Donuts.

    This is Not an ADA-friendly establishment We intentionally…read morebooked this property and the specific room after reviewing the description of the handicap accessible bathrooms. The bathroom of the room we booked was described as having "Shower with hand-held shower hose and shower with built-in transfer shower seats." (These descriptions have subsequently been removed from the website, but we have screenshots. Curiously, when I called the 800 number during this stay, the rep told me that only corporate can change website items. The room we were assigned had only one grab bar, no shower chair of any sort (a built-in transfer chair was advertised), and no hand-held shower hose. We went to the front desk and asked for a shower chair, and the front desk person (who was doing his best to provide good service) was told by the general manager that they had no ADA shower chairs. The GM refused to talk to us and made the employee take the brunt of our frustration. The GM's solution was an old, dirty folding chair (We have photos) to place in the tub for my wheelchair dependent daughter to use. This is not a safe, ADA-compliant solution. We were told that the folding chair is the only shower chair available at their property. We were given a second room with a better tub and better grab bars, but the toilet seat was completely unattached on one side. When we reported it, they offered to move us again, which would have been the 3rd room they had us look at while finding an acceptable ADA-compliant shower. The next day, we went out to a hospital supply store to purchase a shower chair, only to come back to find the toilet seat fixed (thankfully) and a small, previously used shower chair in the bathroom. Good for in-shower use, but not a transfer chair for a wheelchair dependent person. Upon asking the front desk about the shower chair, the clerk (different from the evening) was unaware that one was needed or requested. We were thankful for the chair, but we then had to return the shower chair we had just purchased. The purchase of the chair and subsequent return took 2 hours of our day. We were not told by any associate that they had located a shower chair, apparently from storage. The parking in front of the hotel is actually arena parking and is well-surfaced, but there is a sign that says "Arena Parking Only." The hotel parking lot is beat up with potholes. The handicap parking is on the far side of the building, and the closest door to it leads to two separate flights of stairs. IHG should seriously investigate the blatant disregard for the needs of its ADA guests at this location.

    Residence Inn Omaha Aksarben Village - Great night life

    Residence Inn Omaha Aksarben Village

    (26 reviews)

    $$

    Aksarben Village, Aksarben

    Mobile key was working (other Marriott properties I had issues with them not working ), but there'"…read moreare definitely some delay/lags which the brand needs to work on. Quick response to service requests Pretty clean. Not perfect, but better than most. Location, location, location. It will definitely be my go to place whenever I'm in town. One small complaint, the vanity mirror in the bathroom is too dim. I don't wear makeup, but for anyone applying makeup or needing good lighting for any other reason, you won't get it.

    My experience at Residence Inn Aksarben was completely unacceptable and easily one of the worst…read morehotel experiences I've had. At check-in, I noticed I was not offered a room upgrade despite holding Titanium status. Because I had a meeting, I couldn't address it right away. Later that day, I spoke with Eric at the front desk--and that interaction alone guaranteed I will never return. Eric was rude, dismissive, and clearly uninterested in doing his job. Instead of assisting, he deflected responsibility, stating he had "just logged in" and implying I should have handled it earlier. He then brushed me off by saying he would "let them know" in the morning--completely ignoring the fact that upgrades are based on availability at the time of request. When I tried to clarify whether he understood Titanium benefits, his response was vague and borderline sarcastic. It was obvious he either lacked basic knowledge of Marriott Bonvoy elite benefits or simply didn't care. Either way, that level of service is unacceptable. To make matters worse, I was told at check-in that Titanium members would be charged $50 for a late checkout beyond 3 PM--this directly contradicts the guaranteed 4 PM late checkout benefit. Providing inaccurate information to elite members is not just frustrating--it reflects poor training and mismanagement. I travel frequently across several states and stay in Marriott properties often. I have never been treated this poorly or with this level of disregard. The combination of incompetence, misinformation, and outright disrespect from staff is inexcusable. I will NEVER stay at this property again and will actively discourage others from doing so. There are far better options in the area that actually value their guests and honor loyalty benefits.

    Best Western Plus Midwest Inn - hotels - Updated July 2026

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