Customer service is unreasonably rude. My wife and I asked simple questions and we received short…read moresnippy answers over the phone and when no explanation was given after asking for elaboration, we were hung up on. We chose this hotel specifically for certain amenities and they no longer provide them. I recommend looking elsewhere in the area for a better experience.

Great stay! I flew in for a game at UofM, and saw this place. It was quite a ways away from the…read moreuniversity, but it actually a good place to stay. We got in pretty late from our flight, but the front concierge Jacob was very helpful! I am high on customer service especially since it's a huge part of my job in IT. Having Jacob display great service and being knowledgeable about the area as well as the benefits of staying was great! They did an amazing job with this hire. As far as the room, it was clean and modern. It came with a small refrigerator and a nice closet to hang or store your items. The bathroom was nice and bright and the shower had cool little dispensers for the soap and shampoo which actually smelled great! I highly recommend this place due to the nice service provided and the modernization of the hotel!

Great staff! Breakfast was included and was very good. Rooms were clean and maintained. Comfortable…read morebed. Gym was just what I needed. I would recommend!

Very pleased with our stay here. The hotel was exceptionally clean, and location was convenient to…read moreeverything. We used the indoor heated pool, fitness center, business center, and had the breakfasts - all top notch! Will be staying here again when visiting the area, and I highly recommend this hotel.

A great room -- spacious, clean, and equip with working appliances -- at a very good price.read more

Very run down and dirty. Not the worst hotel I have stayed at but for the money and being a Hilton…read moreit was disappointing. Stains on the furniture and carpet, stains on the walls, TVs didn't work and remotes missing, looks ok at night, just don't look at it during the day.

I want to give this place 2 stars but I just can't! Erin at the desk was very amazing and…read moreEvan when she was by her self she was very helpful and accommodating. This hotel was very dirty and smelled bad. Pictured below room 216 was absolutely gross with dust. It also smelled like mold and mildew and was very hot. The only reason I am giving them place a 1 star is because how amazing Erin was at the front desk.

I had a really nice say. The rooms were nice and clean. The view was OK. I really love the room how…read moreit's laid out. I slept on the couch bed. It was a little bit uncomfortable, but it was OK. My friend slept on the big bed. They says it was super comfy. I really like the bathroom. It's really nice and clean. The pool was an OK size. There was no continental breakfast, but there was a Starbucks in the hotel. And that was really nice. The hotel lobby was nice and fancy. I would go back there again. Ps the hallways were really nice.

On August 10 2021 my 8 month pregnant wife and Autistic son were staying at your hotel while…read moreplumbing work was being done on our house, additionally I had to work an 8 hour shift. We booked the room through the 12th with an open ended option as we were not sure how long the repairs may take, that same day a storm was near the area and caused a significant power outage to surrounding areas along with the hotel as I was at work, my wife text me "powers out" at the hotel. I thought, may not be too long and she agreed, to ride it out. 8 hour shift my wife not replying, I made it to the hotel after dark, to find the facility still without power, I proceeded to ask the front desk if there was any hope it would get on and if not would we be accommodated for the inconvenience as at first no fault of yours, additionally I asked if they checked all rooms as my family is been upstairs for a period of time. Alarmed Face as nobody was else in the hotel! She gave me. The answer was "NO" I asked why, as it seems you should want to check on your guest? So I proceeded to go up stairs in complete dark with Cell phone as light, to find my wife in tears and my son confused in the dark. No apology was given as she could not use the elevator and additionally walk down the stairs being 8 months pregnant with our luggage and child, she was left stranded with no phone, no help, no answers. I asked if they could help book a hotel in the area, but computers were down and it seems since you have no representatives of managers in the facility it would not be worth proceeding any further questions. We began to drive to Novi as that was the first suggestion given, even though two other Holiday inn hotels in the area were fully booked due to the outage. After 30min a hungry wife and child, still shook of the day. We find out this also overbooked and closest was Ann Arbor which was originally 20min away now 50min, it's now late evening around 10pm we finally get help we needed, as I explained without anger of the situation the staff was extremely accommodating and we stayed from the 11th to the 14th. Next day I went back to the original hotel and talked to annoyed manager that I requested a refund for the trip and if possible we could have a free night for the mishap, as I was told they don't deal with those type of concerns and I would need to call the customer relations line and try to achieve if I wanted. After many phone calls the manager at the original place called me and promised to accommodate the free night and refund the additional night as it was never used and we were booked in another Holiday inn. I was dealing with an injury for over a year and the taste of a night stay did not sit with me along my family, as well as the process to get this sorted was overwhelming needless to say.. my brain injury unfortunately put me out a year as multiple treatments finally able to get back to reality again. I recently called down to the holiday inn which another new management asking of my credit for the day was still active as my wife and I agreeing it would be nice to take the boys swimming. Finding out no record was found, my information changed, address, email, phone number a receipt with an apology that we could not help as it was not documented on their side, so back to the phone calls, where I got both receipts with no refund, no credit of stay. I called to upper management of customer relations line and they could not pull up any record to help me, as rewards membership showed my correct email, my new email in the system Falsified as "Gwet@gmail.com" I assume for CSI purposes they covered up the mistake thinking they would not have to explain what had happen that day. After speaking 45 min to higher personal they called the hotel and the same answer given to me before as now they cannot honor only the Hotel can do that, but that is not what I was told before and yesterday when I met the new management. So you can delete me out of the system, change my personal information but you can't help fix an obvious justified concern of Why? Multi billion dollar business and I can't get answer on $278.64 seems as a revamp of training hospitality In a HOTEL setting' may seem important. If you would like to further discuss before next review page is needed. 734-657-9497

The hotel was dirty, management was rude and dishonest. They tried to charge for damages that did…read morenot occur and when we asked for proof, they showed a picture but would not do a video walk through. Then they said that the damages were already repaired, an hour later. This is a terrible way to do business, they also said, I'm sure by accident, that they had 7 rooms that were damaged that night, which I believe is false. I think that wrongfully charged 7 people hoping to get away with it. One they stated was for coffee spilled, ours they said was for crayons all over a desk and walls, which we absolutely did not do, how do you charge someone for spilling coffee? Terrible business practice to take advantage of innocent people for financial gain. On top of that, the rooms were dirty, the bathroom floor was grimy with a film that made my children fall several times. The carpet was ripped up and gross, the walls had peeling paint. I won't stay here again and honestly after this experience another Holiday Inn at all is questionable. I have submitted a formal complaint with the CFPB for improper business practices and if anyone else had this happen, I urge you to do the same. Management didn't care and Kevin would not let us speak to the District Manager stating they don't take calls, after saying he would refund our fees, we were rewarded with a new higher charge.

The hotel told us we could cancel our reservation and pay for one night stay but after realizing…read morethat it was paid with points they decided to denied it. The manager Marciano was very rude and had a really bad attitude. Even after he checked the cameras and saw that we only spend 10 min at the hotel they denied to cancel it. The hallway was smelling like cigarettes.

Upon arrival our front desk people were very rude, then upon checking out we were charged for a pet…read morefee which we did not have a pet, the room next to us had a pet and we were accused of having a dog in our room which WE DID NoT!!!! Make sure you aren't being charged incorrectly!

A good value place to stay. Staying for 2 nights owing to a HS rowing competition at nearby…read moreKensington Park. Check in was easy and accomplished by friendly staff. My room was on the second floor, and surprisingly large, with a bedroom separate from a nice living room area. Clean and well-kept. The sofa was a bit dated, as was the coffee table...but not a big deal. Everything worked, although a small leak was noted in the bathroom sink, and the toilet, when flushed, did a bit of a Vesuvius routine. No biggie! I would, however, strongly suggest the rooms come equipped with cell phone charging outlets. Their absence is a big negative. All in all, a good value for the price. I'd stay here again. I would note that this place has a number of bad reviews. Speaking to the desk manager, they are attributable to one disgruntled person using multiple fake profiles. I suggested they contact Yelp to have those fraudulent reviews removed.

Very quiet rooms! Beds are nice, overall a great hotel. Breanna is very nice and goes above and…read morebeyond helping me out, we need more people like her. Thankyou very much, I'll be staying here regularly for business:)

This place is beautiful and breakfast was great! The location is quiet and the back yard is…read morepleasant. They made me feel really welcome here. I can easily recommend this place. I found that the price was reasonable and the service was good.

We had an incredible stay at this cozy B&B, it felt like home. Jan went out of her way to make sure…read moreall of our needs were met. We had a wonderful crepe and quiche breakfast. Thanks again for the hospitality.

Very disappointed in my stay the only reason why they got one star was because of Max. She was very…read morefriendly as I came in. I have stayed at this hotel three or four times and boy has it really gone down downhill I had been up for 20 hours and was extremely exhausted and as I was checking the room and out in the hallway, you could see all the dust and dirt along the baseboards behind the bed and the nightstand there was candy, wrappers dirt, and some little worm on one of the beds. There was a chunk taken out of it. I looked up at the smoke alarm and it was covered with Something. The floors had all stains on them. This was room 314. I always travel with Lysol and Lysol wipes so I can clean myself. The bedding looked very old and because it was graduation weekend I had to pay more than normal, which is an outrage. I had to get up very early in the morning. There was no breakfast yet. I will definitely not be back to this hotel. I know there are better ones and will find one. The owner and manager ought to be ashamed of themselves. Maybe they need to go up and take a look at what's being done in the rooms and in the hallways the hotel needs to be updated once you get past the lobby it's like stepping back in the Victorian days, save yourself some time and find something different

We took our 5 year old for his birthday to swim in the pool with it being cold outside. The pool…read morewas filled with kids 10-12. There was no where to set our stuff down so I set it on the edge of room on the ground. No big deal. they kept splashing him and jumping in around him. He kept swallowing water and I was afraid he'd soon throw up, so that didn't go great. The kids had water toys and instead of spraying each other they shot it at our towels and the ceiling (where their parents weren't sitting). Kids are playing and the pool is small. I'm not too bent out of shape about that but it definitely set a tone for our visit. We were on the 3rd floor with what I have to imagine was a large group of unsupervised teens. Again, I'm not trying to be a stick in the mud so I let them run the hall, throwing cookies at each other until about 11pm. It was so loud I went out to make sure someone wasn't injured, they were screaming so intensely. I called the desk and told them, they said they'd look into it. Sadly it didn't stop the boys and it continued until about 1 in the morning. I don't really blame the hotel as much as the 'parents' but I paid over $150 to not really be able to swim or sleep. The hotel was very clean and the breakfast was pretty solid for a buffet.

I love the woodland lake motel, I stayed there for a few months, some furniture was broke maybe…read morepeople should treat things with respect. they replace it. I know its clean. my room was cleaned weekly. everyone there was always super nice. great vibes. yeah sure it might have some flaws. so what it doesnt have a coffe maker in the room. The summers are pretty awesome there lake access theres a dock, boat launch if you have a boat. fish all you want, bonfires picnic table area.

never ever book this motel, worst place to live. its cheap but owner is more cheaper than motel. If…read moreyou are Indian then she will impress you to stay in her motel, once you paid the money then she will show you her original colors. Bedding are smelling like gutter