Customer service is unreasonably rude. My wife and I asked simple questions and we received short…read moresnippy answers over the phone and when no explanation was given after asking for elaboration, we were hung up on. We chose this hotel specifically for certain amenities and they no longer provide them. I recommend looking elsewhere in the area for a better experience.

Great stay! I flew in for a game at UofM, and saw this place. It was quite a ways away from the…read moreuniversity, but it actually a good place to stay. We got in pretty late from our flight, but the front concierge Jacob was very helpful! I am high on customer service especially since it's a huge part of my job in IT. Having Jacob display great service and being knowledgeable about the area as well as the benefits of staying was great! They did an amazing job with this hire. As far as the room, it was clean and modern. It came with a small refrigerator and a nice closet to hang or store your items. The bathroom was nice and bright and the shower had cool little dispensers for the soap and shampoo which actually smelled great! I highly recommend this place due to the nice service provided and the modernization of the hotel!

Great staff! Breakfast was included and was very good. Rooms were clean and maintained. Comfortable…read morebed. Gym was just what I needed. I would recommend!

Very pleased with our stay here. The hotel was exceptionally clean, and location was convenient to…read moreeverything. We used the indoor heated pool, fitness center, business center, and had the breakfasts - all top notch! Will be staying here again when visiting the area, and I highly recommend this hotel.

A great room -- spacious, clean, and equip with working appliances -- at a very good price.read more

Very run down and dirty. Not the worst hotel I have stayed at but for the money and being a Hilton…read moreit was disappointing. Stains on the furniture and carpet, stains on the walls, TVs didn't work and remotes missing, looks ok at night, just don't look at it during the day.

I want to give this place 2 stars but I just can't! Erin at the desk was very amazing and…read moreEvan when she was by her self she was very helpful and accommodating. This hotel was very dirty and smelled bad. Pictured below room 216 was absolutely gross with dust. It also smelled like mold and mildew and was very hot. The only reason I am giving them place a 1 star is because how amazing Erin was at the front desk.

I had a really nice say. The rooms were nice and clean. The view was OK. I really love the room how…read moreit's laid out. I slept on the couch bed. It was a little bit uncomfortable, but it was OK. My friend slept on the big bed. They says it was super comfy. I really like the bathroom. It's really nice and clean. The pool was an OK size. There was no continental breakfast, but there was a Starbucks in the hotel. And that was really nice. The hotel lobby was nice and fancy. I would go back there again. Ps the hallways were really nice.

On August 10 2021 my 8 month pregnant wife and Autistic son were staying at your hotel while…read moreplumbing work was being done on our house, additionally I had to work an 8 hour shift. We booked the room through the 12th with an open ended option as we were not sure how long the repairs may take, that same day a storm was near the area and caused a significant power outage to surrounding areas along with the hotel as I was at work, my wife text me "powers out" at the hotel. I thought, may not be too long and she agreed, to ride it out. 8 hour shift my wife not replying, I made it to the hotel after dark, to find the facility still without power, I proceeded to ask the front desk if there was any hope it would get on and if not would we be accommodated for the inconvenience as at first no fault of yours, additionally I asked if they checked all rooms as my family is been upstairs for a period of time. Alarmed Face as nobody was else in the hotel! She gave me. The answer was "NO" I asked why, as it seems you should want to check on your guest? So I proceeded to go up stairs in complete dark with Cell phone as light, to find my wife in tears and my son confused in the dark. No apology was given as she could not use the elevator and additionally walk down the stairs being 8 months pregnant with our luggage and child, she was left stranded with no phone, no help, no answers. I asked if they could help book a hotel in the area, but computers were down and it seems since you have no representatives of managers in the facility it would not be worth proceeding any further questions. We began to drive to Novi as that was the first suggestion given, even though two other Holiday inn hotels in the area were fully booked due to the outage. After 30min a hungry wife and child, still shook of the day. We find out this also overbooked and closest was Ann Arbor which was originally 20min away now 50min, it's now late evening around 10pm we finally get help we needed, as I explained without anger of the situation the staff was extremely accommodating and we stayed from the 11th to the 14th. Next day I went back to the original hotel and talked to annoyed manager that I requested a refund for the trip and if possible we could have a free night for the mishap, as I was told they don't deal with those type of concerns and I would need to call the customer relations line and try to achieve if I wanted. After many phone calls the manager at the original place called me and promised to accommodate the free night and refund the additional night as it was never used and we were booked in another Holiday inn. I was dealing with an injury for over a year and the taste of a night stay did not sit with me along my family, as well as the process to get this sorted was overwhelming needless to say.. my brain injury unfortunately put me out a year as multiple treatments finally able to get back to reality again. I recently called down to the holiday inn which another new management asking of my credit for the day was still active as my wife and I agreeing it would be nice to take the boys swimming. Finding out no record was found, my information changed, address, email, phone number a receipt with an apology that we could not help as it was not documented on their side, so back to the phone calls, where I got both receipts with no refund, no credit of stay. I called to upper management of customer relations line and they could not pull up any record to help me, as rewards membership showed my correct email, my new email in the system Falsified as "Gwet@gmail.com" I assume for CSI purposes they covered up the mistake thinking they would not have to explain what had happen that day. After speaking 45 min to higher personal they called the hotel and the same answer given to me before as now they cannot honor only the Hotel can do that, but that is not what I was told before and yesterday when I met the new management. So you can delete me out of the system, change my personal information but you can't help fix an obvious justified concern of Why? Multi billion dollar business and I can't get answer on $278.64 seems as a revamp of training hospitality In a HOTEL setting' may seem important. If you would like to further discuss before next review page is needed. 734-657-9497

The hotel was dirty, management was rude and dishonest. They tried to charge for damages that did…read morenot occur and when we asked for proof, they showed a picture but would not do a video walk through. Then they said that the damages were already repaired, an hour later. This is a terrible way to do business, they also said, I'm sure by accident, that they had 7 rooms that were damaged that night, which I believe is false. I think that wrongfully charged 7 people hoping to get away with it. One they stated was for coffee spilled, ours they said was for crayons all over a desk and walls, which we absolutely did not do, how do you charge someone for spilling coffee? Terrible business practice to take advantage of innocent people for financial gain. On top of that, the rooms were dirty, the bathroom floor was grimy with a film that made my children fall several times. The carpet was ripped up and gross, the walls had peeling paint. I won't stay here again and honestly after this experience another Holiday Inn at all is questionable. I have submitted a formal complaint with the CFPB for improper business practices and if anyone else had this happen, I urge you to do the same. Management didn't care and Kevin would not let us speak to the District Manager stating they don't take calls, after saying he would refund our fees, we were rewarded with a new higher charge.

The hotel told us we could cancel our reservation and pay for one night stay but after realizing…read morethat it was paid with points they decided to denied it. The manager Marciano was very rude and had a really bad attitude. Even after he checked the cameras and saw that we only spend 10 min at the hotel they denied to cancel it. The hallway was smelling like cigarettes.

Upon arrival our front desk people were very rude, then upon checking out we were charged for a pet…read morefee which we did not have a pet, the room next to us had a pet and we were accused of having a dog in our room which WE DID NoT!!!! Make sure you aren't being charged incorrectly!

Very quiet rooms! Beds are nice, overall a great hotel. Breanna is very nice and goes above and…read morebeyond helping me out, we need more people like her. Thankyou very much, I'll be staying here regularly for business:)

Unfortunately, our stay was extremely disappointing. During our stay, we experienced a significant…read morewater issue where we only had a trickle of water for approximately 20 minutes. (Thursday - Saturday). We were never offered a room change or another accommodation, despite the inconvenience. There were also issues with our billing, including being charged twice for the stay, which temporarily resulted in a large fund being taken from my account, this was handled promptly. We reached out to the hotel during and afterward to address everything and ultimately were offered a 50% refund, which we appreciate. However, the overall experience and, more importantly, the way the situation was handled left a very negative impression. What was most disappointing was the response we received when trying to resolve the situation.

This place is beautiful and breakfast was great! The location is quiet and the back yard is…read morepleasant. They made me feel really welcome here. I can easily recommend this place. I found that the price was reasonable and the service was good.

We had an incredible stay at this cozy B&B, it felt like home. Jan went out of her way to make sure…read moreall of our needs were met. We had a wonderful crepe and quiche breakfast. Thanks again for the hospitality.

Very nice, clean and new. Much better than the holiday inn I would definitely stay here again. The…read moreonly thing I didn't like was the AC unit was odd but the room was so nice. Breakfast was good and all the staff was friendly.

Probably my worst stay at hotel. The fire alarm went off 3 separate times at 1am, 2am, and 3am,…read morewith no emergency actually happening. No one told us anything about what was going on, and by the 3rd time if there was an actual emergency we would have no clue! On top of that, they had no internet for the entire stay. Checked out early and never going back.

I love the woodland lake motel, I stayed there for a few months, some furniture was broke maybe…read morepeople should treat things with respect. they replace it. I know its clean. my room was cleaned weekly. everyone there was always super nice. great vibes. yeah sure it might have some flaws. so what it doesnt have a coffe maker in the room. The summers are pretty awesome there lake access theres a dock, boat launch if you have a boat. fish all you want, bonfires picnic table area.

never ever book this motel, worst place to live. its cheap but owner is more cheaper than motel. If…read moreyou are Indian then she will impress you to stay in her motel, once you paid the money then she will show you her original colors. Bedding are smelling like gutter