For starters, I stayed at this hotel during the Virginia governors housing conference, as this was…read moreone of the most convenient hotels in terms of location. However, I should've compared rates, because the host hotel, hotel Roanoke, a historic and beautiful hotel, was surprisingly almost $100 cheaper than this location. Not sure how they could justify charging $269 for something that was decidedly a value hotel experience, is beyond me, but anyway. Check in was rough to say the least. I was on a multiple room reservation and the young lady. checking in Couldn't figure out how to take my credit card for one room and not release the reservations for the others, so I ended up having to put my card down for both rooms. Only to find out later that they charged me for one full night the next morning, even though I was told I would only be charged a $50 deposit!! When I went back downstairs to have it fixed, the young lady couldn't explain why the charge for one full night was applied to my card when we weren't even due to check out for another two days!!! So I would definitely advise checking your card upon leaving this hotel to make sure you were billed correctly, especially at the inflated rate. Overall, the hotel is fairly new and in pretty good condition. The rooms were suitable but could've been cleaned better. There was several areas, including the small sofa, and the bathroom counter. where long straight hair had been left or not properly cleaned. They do serve a decent continental buffet style breakfast and there is a Starbucks and Dunkin' Donuts located in the parking lot, so I guess that's one advantage, but ultimately, I would likely look for somewhere else to stay the next time I visit.

I struggled between rating this Hampton Inn at two vs three starts. At the end of the day, given…read morethe price I paid, two stars seemed about right. All-in-all, this Hampton Inn & Suites didn't live up to the experiences I've had at other Hampton Inns. The property seems run down and grungy. I almost didn't want to sit on the sofa in our room. It was nasty. The walls were pretty thin as well. I heard conversations from both sides of your room. The location is excellent! You can walk to a number of restaurants and bars in downtown Roanoke. Everyone I talked to was friendly and helpful. I'll probably try somewhere else next time, though.

What a beautiful, historic hotel. I didn't stay here, but I did attend a conference here. I was…read morelucky enough to find street parking on a few days, but they had ample parking on-site too for a fee. The conference space was a good size and the food and drinks supplied were good. I was a late addition so the room block was gone when I attended, but if you can't stay here, I highly recommend the Springhill Suites not far away.

Checked in for a 2 night stay. Seems like a really nice hotel but had a few issues that knocked…read morethem down Positives Room- rooms are nice, small but have a nice layout and pretty comfortable Food. Both restaurants are really good. Had breakfast, drinks and dinner and they all were enjoyed. Negative Parking. Parking is far from where you need to go, long walk to get to lobby. If it is raining plan on being soaked through. I suppose trying to get you to use the valet. Also, need to scan room key to leave, and when I did, the gate at the other exit opened? Had to back out and go through the whole thing again Train a train runs by the entrance to the hotel, seem to come by every 30 minutes at night, so enjoy that. Customer service. Not very accommodating or helpful. App says gym closed at 11:59, so had dinner, did some work then got to the gym around 945. About 10 or so came in and told me I had to go, gym closed at 10. Showed them the app but didn't care, said they were told it closed at 10 and showed me a sign on the door someone had taped there with hours from 6-10. Complained but essentially told me to go F myself. That doesn't happen at a 5 star hotel. Pretty expensive for a sub par experience. Look elsewhere

Location was great - across the street from a park, with sports fields and a nice trail to walk or…read morerun around them. The rooms were updated and clean. The sitting area was quite comfortable- I could see how staying here for a longer trip would be nice.they have shuttle service to the nearby hospital- most guests or long term out patients must use this hotel. I would stay here again

This may be the best run hotel I've been to. And this chain may be my favorite for business travel…read more The rooms were spacious, there was a good separation between the sleeping space and the working space, the bathroom was a good size. The only complaint is the pillows were flat and lifeless. Add a few good pillows to the room and this is easily 5-Star all the way. The staff here was absolutely amazing. Check-in was good, even with a computer switch to a new system that day. Breakfast was good and the attendants were friendly and wiping down tables and keeping everything full and tidy. The cleaning guy was absolutely killing it. I wish I got his name, but he was friendly and he was cleaning floors, emptying trash, and even shining the stainless steel inside the elevators. Keep it up, and thanks for the tip on keeping my stainless at home shiny! If I'm ever in Roanoke, VA again, this will be my first choice to stay again. And I hope they have better pillows next time.

Easy check in and out! What I noticed most was the cleanliness. You walk in and everything was neat…read moreand organized. They have a little convenience shop to the left of the desk filled with snacks and, luckily, floaties for the pool. The front desk ladies were polite and friendly! We stayed here twice, in the same room actually. It had 2 queen beds, a pull out couch, mini fridge, desk area, and a decently sized bathroom. Our party consisted of 2 adults and 2 children and we had more than enough room. The bathroom was stocked with shampoo, conditioner, and body wash, all in refillable pump bottles. The sink also had hand wash and body lotion. The pool area was kept clean and the staff said we could eat in there at the tables if we wanted. It wasn't a huge area, but there were at least 2 tables and several options for seating. The pool only went to 5 feet and had decent stairs for my toddler in the shallow end. There was also a small gym, complete with some dumbbells, an adjustable bench, treadmill, elliptical, and star stepper, plus a yoga mat and exercise ball. There was a small cabinet which held towels, wipes, and a water dispenser/cups. The only bummer was I saw the same dead moth under the elliptical both stays (2 weeks apart), so I know the gym hadn't been cleaned. Breakfast was decent-- it was the same both both times we had it. They have 3 cereal options, some yogurt and oatmeal, fresh fruit (apples, oranges, and bananas), two types of eggs, sausage, bacon, toast (even a GF bread), bagels, muffins, cinnamon rolls, and a pancake maker. There was also coffee and tea. Everything was served until 9:30. There is always water with fresh fruit out. We ate at two nearby restaurants-- Fat Boy's Pizza and Cinco de Mayo Mexican and both were great! There is also a restaurant list inside the lobby. I felt safe staying here and had no issues in the parking lot. There were only a few other guests during both of our stays. This was a good spot to stay during our travels and I will definitely consider coming back!

Check in was fast and clean hallways and warm swim pool . Overall good stay, good value for the…read moreprice.

If I could give 0 stars, I most certainly would!…read more 1 - Staff issues - Severe attitude problems and MAJOR unprofessionalism. Told a lie that they always let us check in early but have only done so ONCE. Why lie about something so minor? That made me very upset. If there is one thing I do not like, it is when people tell stupid lies. The person who told this lie is Shaquita. 2 - Snow incident (01.04.2026) - Called my hotel room and Asked me to move my car to a specific spot (that they chose) so the man could clear out the snow in that area. I go to move my car to the exact spot they tell me to, but the entire area is covered in ice. My partner and I are both disabled. To ask us to park in a specific area that is covered in ice is not only idiotic, dumb, ignorant, but immensely dangerous and unsafe. I called the front desk to say I am unable to park there and explained why. They asked me to park my car randomly in the middle of the entrance way and leave it there while the man finishes clearing out the snow. To ask me to leave my car on an ice filled entrance sitting up on a slight hill is again idiotic, not smart and unsafe. Not to mention, I am not leaving my car parked in the middle on an entrance just because you tell me to. I told her no, I would not be doing so and the fact that the have me out on the ice trying to find a safe place to park is a SERIOUS issue for me. So, they said I can park in one of the electric car spots (that was clear of ice). So, I did. But the fact that all of that even took place was VERY unnecessary and stupid. Who does all that? Even the man plowing the snow said to me they are dumb and have no clue what is going on. 3 - Missing tissues from tissue box (weird) - In the bathroom was a tissue box that gave the appearance that it was filled with tissues. When I go to pull a tissue out, only 2 come out and the rest of the box is empty. LAZINESS! 4 - Loud Music Incident @ 2 am (02.27.2026)/Laziness of front desk night staff (Tony). We called our 1st night to complain at a little past 2 am that there was a car parked directly in front of our room blasting their music. The music was insanely loud. I was severely sick, could NOT sleep and barely even think straight because the music was so loud. He stated he would handle it. The music continued....then stopped...then started again. I called a 2nd time to complain. As I was complaining, my partner was already on the phone with the police submitting a complaint and asking them to come handle the situation. Tony nonchalantly claimed he was going to call the police. He told his manager that he called the police, but we firmly do not believe this. The police came right after WE called them, not him. 5 - Breakfast was horrible and disgusting. Please don't bother! 6 -They tell lies to protect themselves and make them look innocent. Please do NOT believe any lies or responses they put under my review. I have nothing to gain by lying. I am sharing MY TRUTH with all of you to give you a warning of the type of establishment this is. 7 - Agreed to give us a FULL refund but charged us for the 1st night of the loud music incident. So, we received less than they promised. We were so upset, but very OVER this situation, so we just took what they gave us as a credit and kept it moving. I am NOT arguing with idiots! 8 - Property Mgr (Kierra) was SO upset and bothered that we complained about the loud music incident that she literally walked off while we were verbalizing our complaint to her. This is BEYOND unprofessional, immature, and a horrible way to treat customers and a bad way to handle business. 9 - The wrong people are handling this property. I am a STRONG believer in professionalism yet there is absolutely none here. 10 - We only stayed here because it is pet friendly and an excellent location(right off the highway). Otherwise that's it. 11 - We've stayed numerous times and have given them lots of money so to be mistreated this way is insane, disheartening, disappointing and just not worth it!!!!!!! DO NOT STAY HERE AND SUPPORT THiS BUSINESS. THEY DO NOT DESERVE YOUR HARD EARNED $$$$.

This hotel is in a quiet area yet not far from shopping or restaurants. When checking into the…read moreroom, it was quick and the front desk clerk accommodated us on floor preference. Entering the room we were so pleasantly surprised. The room was so big and very clean. I'm not sure if its new or newly renovated but it is updated and very modern. It does have a small microwave and fridge for guest convenience. There is a work desk and clothes closet. I would definitely stay here again. They do also have a pool, workout room, free breakfast for guests and warm cookies in the evening.

Very nice check in girl. Everything was clean & in good shape like it was newly remodeled…read more Room was excellent. Beds were comfy. Quiet heater. Hot water. Clean bathroom. Fresh linens. Nice TV & lotsa channels. Only complaint was desk chair was a bit wobbly. Breakfast area was nice & modern. Food was fine, cheesy eggs were tasty. Parking lot was clean too. This was way better than the SleepInn last night!

I must say, I was pleasantly surprised by my stay here. I wasn't expecting it to be a grand stay in…read morethe least, but it was the stay I needed to rest so I could make it home the next day. I booked via third party as it was a last minute decision to do so. Once booked text messages came through to confirm my booking and I started to head this way. Getting here was one of the simplest things I have done. Right off the highway, a few turns and I was in the parking lot. Checking in was a breeze. The usual checking in process and I had my room key shortly. I went outside, got my bag and food, and headed to the room. You can tell that they put some time into this place with a remodel/refresher. Everything looked fresh and bright. Although there were a few peculiarities. Like the sink being just inside the door to the room. Interesting choice with that. But I understand that they used the space provided as it was. The bathroom proper, where the toilet and tub/shower was, could have used a bit more of a refresher than it got. This was the only place in the whole room that felt dim and unloved. Bed was comfortable. Wifi was dependable. Water pressure good.

Clean Spacious Fresh Sheets INDOOR Pool - heated…read more Breakfast was fresh, it's the same but is well taken care of and done at this specific location ! The Mall and Shopping; as well several Restaurants are qtr mile walk at worst! I give it a 4 because it's not a Resort it's a BW - but it's 5/5 Best Western

We booked this hotel on our route south and have to say it's very nice. Checking was easy and was…read morealot of available parking. The hotel itself is a little tricky to find as it's tucked away off a major road. I also got a great rate for being a AARP member. Rooms were clean and stocked . Vending machines not so much . Only one on first floor was empty except for two items and it only took cash and no card. But the soda machine did. Would stay here again when traveling through the area.

I am a frequent visitor to Roanoke airport and often need a room overnight. This is the best…read morelocation I've found in Roanoke near the airport. The price is affordable. The unit was immaculately clean and well kept. The kitchen was fully stocked with everything I needed. The location is very close to the airport (10 minutes). The facilities are clean and the area is nice as well. I will definitely stay here time and time again.

Our expectations were exceeded on every level! The suites are super clean and contain everything…read moreyou could want for an extended stay. Jean, the Property Manager, is very responsive and I had the pleasure of hanging out with her for a little while one of the afternoons we were there. The location is awesome... It's a beautiful, quiet setting with mountain views and peaceful landscaping, just minutes away from wherever you want to go in Roanoke.You can't beat the price, location and accomodations. We can't wait to go back!