A fantastic hotel! We.ch3cked in.late but the staff was friendly and courteous and even gave us…read moresome bottled waters! My room was spacious and spotless with clean fresh linens, soft bath towels and a overall inviting vibe that makes it very hard to get out of bed in the morning! The fitness center had pleanty of dumbells and a cable machine and treadmills so I was able to get a very complete workout before bed. The complimentary breakfast had tons of options to choose from including fresh omelets and scrambled eggs, oatmeal, cereal, waffles, toast, bagels, muffins, juice, water, milk you name it! The location is central Cumberland so there were pleanty of pubs and late night hangs within walking distance. Really great hotel, can't wait to come back!!

How about first thing is when you have a reservation/confirmation number you have a room…read more Confirmation number showed me checking in 6/2 but didn't have a room until 6/3...could you wait an until while I clear the long line that's forming in lobby...called his sales manager who said the hotel is sold out. That's weird so my reservation says 6/2 on it and you'll check in everybody else and wait to deal with me and my problem that's clearly on your end? Never again will I book with Marriott. Had to drive another 20 minutes away to get a hotel. And that much further away form where I need to be tomorrow and the next day for work. If only there was a Hilton near by

This place is truly disgusting! From dirty toilet paper in the hallway to stains on the sheets and…read morethe mattress this is one of the worst places i have ever seen. Dirt on the floors and the staff is just as bad. I would not recommend booking this place at all but especially through affirm they won't honor refunds even if u decide not to stay. If you're looking for a place to stay the Hampton Inn down the road is 5/5 stars i would leave 0 stars for here if i could.

This is truly the only place to stay in Cumberland. They have everything you need. The sheets and…read morethe beds are amazing. It is totally silent. Everything is amazing. You can tell by the people who work here. They are here year after year. There is an amazing breakfast. The amenities are superb. The price, for the quality and value, is unparalleled. I could go on all day about this gem. THANK YOU!

A great stop on our bike trip from Pittsburgh to DC. Gail is a wonderful hostess who makes you feel…read morewelcome, has an answer for every question, and cooks an amazing breakfast. And, her restaurant recommendations were impeccable. Our room was large and comfortable, and we appreciated the washer and dryer that were in our bathroom.

So clean, so perfectly located for biking the trails and exploring the town of Cumberland. Gail,…read moreowner and host, goes above and beyond to ensure that her guests are comfortable in every way. She cooks and serves a wonderful breakfast offering more than enough food and also is ready with information to send her guests off on a day of biking, hiking, and exploring. And at the end of a busy day, cozy comfortable beds are there for a good night's sleep. Thank you, Gail.

I had to call the police due to fear for my life, at this property, as the man in the next room…read morethreatened to "Beat the [expletive] out of [me]." The product I purchased, which was reasonably restful sleep in two hotel rooms, was not delivered. I reserved two non-smoking rooms online at a Wyndham Rewards rate of $65/night for four nights. One room was to have a pet, the other room was for a person who is highly allergic to animals, and both were nonsmoking. THEY CHARGED MY CREDIT CARD OVER $1,000. I was told there was a pet fee of $25, which I am on board with, and is the reason, assumedly, for the difference in prices, above. A pet fee is less expensive than boarding a pet, and there is also potentially more cleaning which needs to be done. I am grateful to Wyndham for offering this, and that's why I am a rewards member and hold a Wyndham credit card. When I arrived, however, the manager stated it was per day. I was unhappy that this was not explained in the stated policy, but wasn't going to quibble. Then, the manager showed me a printout of the rate, which increased every day, to a high of about $90. I said the rate I booked online, directly on their site (independently owned) was $65 per night He got outraged, started yelling at me that they don't have any such rate (see screenshot above). He had me sign multiple documents for each room. When I asked for a copy, he said, "these are all for us." I said I'd like a copy, and he said I'd get one at checkout. The manager repeatedly demanded that I pay cash for the room. When I got to the room, it absolutely reeked of cigarette smoke, despite there being signs all around the room warning of a $250 charge for anyone who smokes. I called down to the main desk to ask to be moved, but no one answered. After several tries, I had to get to my dinner reservation, so left. When I returned, no one was at the desk, just a sign pointing to a kiosk that was neither staffed nor working, unless one wanted to check in or out. Every time the heater came on, I was blasted with the overpowering odor of stale cigarette smoke, and my clothing and possessions all smelled like it at the end of this trip. That night, at approximately 2:30 AM, a loud, loud party began, with many people speaking Spanish at the top of their lungs (I speak Spanish and could hear them talking about other people, their job, and various other things). This carried on until shortly after 5 AM. I tried to be neighborly and didn't say anything, but this is a place for people to sleep. The next morning, I went to the front desk, and the young woman who works there said the hotel is filled with construction worker who work nights. I asked if I could be moved elsewhere, as the room with the part was adjoining mine, and she said no. That morning, they closed breakfast early (breakfast was included in the room rate), so we had no breakfast. Mid-day, when the manager came in I again asked for a receipt (no), to change the credit card for the second room (no), to be moved (no), and for a proactive approach to noise control (if they are loud again, call the front desk). The front desk, overnight, is staffed by a young woman, so the manager was passing off this unsavory task to her, as he was not even available. I left for the day, taking my pet with me, and I did not hang out a "do not disturb" sign, as there was not one provided. When I returned, neither hotel room had been serviced. If there is an extra per-day pet fee to clean, why would I be charged this fee and then not have the room cleaned? And then, sure enough, promptly at 2:26 PM, the party began again. Here are three voice recordings of the high level of noise, which I took recordings of. I called the front desk. The woman said she'd call the room. Their phone rang, and then stopped after three rings. At about 4 AM, I finally banged on the adjoining door to ask them to quiet down. The man yelled, in English, "KNOCK AGAIN AND I'LL BEAT THE [expletive} OUT OF YOU!" As a woman, alone in the adjoining room, I felt unsafe (and I live in a high-crime area of Boston, so I do not frighten easily) to the point of having to call the police. While my lungs were being singed with cigarette smoke from the heater. The police arrived and asked them to quiet down or they'd be back. Then the noise ceased, but again, it was nearing 5 AM.

I just sent my son and his friend who was African American , and my son was just turned away as…read moresoon as they walked in the door. I called to see what the issue was and the man who sounded Indian stated "they can not stay here , goodbye" and hung up. I called back and calmly said I'm just trying to understand what the issue is, and asked for his name or a supervisor. He hung up on me again. Upon searching hotel, found complaint from ex employee who quit because he was told he had to charge an extra $250 to anyone that had a "black" person with them or in their room. What a disgrace. Do not get a room here! This racist man does not deserve to run a business in our community!

Awesome staff! They answered all my annoying questions and believe me there are many, I like the…read moreroom the secure bike parking overall I really enjoyed my experience and I recommended to anybody. I'm a little shocked and I guess it all depends and I'm not judging how we all were brought up to me. I didn't see anything wrong with that part of time people go sketchy and everything. I thought it was fine. I didn't feel unsafe there. I thought it was just an older part of town and I thought it was super close to downtown, which is great. I would recommend staying there. The only issue I had was and, this is me. I can't sleep with a fan going loudly I have PTSD and it kinda keeps me hyper anxious. My wife on the other hand love sleeping with the fan so she would think it was great and I'm sure some people would. that's you know for some people. That way the only issue I had and it's definitely not their fault. I understand that's how they call the rooms down I get it. It's an older building, but that was the only thing that was kind of difficult for me. Other than that I would stay there again just not in the hot weather once.

Don't try to stay here - go to The Wills hotel instead. I'll give 0 stars to CIS if Yelp will let…read moreme. I booked a room through Cumberland Inn and Spa's website three months ago. They changed the full amount for the room at the time of the reservation and said check in instructions would come by email. I never got the email. On the day I was to check in I arrived at the property and rang the doorbell. When nobody answered I called the number posted next to the doorbell. Every time I called the line just went dead without ringing. My wife and I tried 10 times from the property over an hour with the same dead line result. Now I've been on hold with the booking company they use for over an hour trying to get a refund due to breach of contract, but they can't contact the property owners either. The Wills Hotel is new, has secure bike storage, an excellent restaurant and wonderful service. Go there instead!

First visit, and we will definitely return. Everyone--from the housekeepers to the front desk…read morestaff--was absolutely stellar. This stay exceeded our expectations. The king bed was comfortable, the water pressure was great, the room was clean, and the customer service made us feel welcome from the moment we arrived. I truly wish every hotel stay were as pleasant as this one. This hotel was far better than any Airbnb we've stayed at in the area. Also, we accidentally overslept because of daylight saving time, and the staff kindly allowed us to check out at 1:00 PM at no extra charge, which we really appreciated. We're so glad we found a great place to stay in the Frostburg area. Thank you, Comfort Inn, for such a wonderful experience--5 stars!

Clean and comfortable with a good location. Breakfast is available and the staff were friendly and…read morehelpful. It served our purpose well to help us along our journey.

For competitive rates! Carpets worn and dirty, shower curtain the same. No shampoo. Pillows the…read moreoddest combination of flat and lumps. Unappetizing and inadequate breakfast. The whole place looks like 1965 - and nothing replaced since then. Has an odd smell - moldy? The vibe is lots of history - and not in the nice way. What a dump. Do not stay here!

The one star was for the staff. Otherwise I would give it a zero. 95 degrees and they did not turn…read moreon the hallway AC. Pool is not fixed, nor the hot tub. No room clean up service unless you ask the day before. Hallway smells and carpet looks circa 1960 and never replaced. Towels are threadbare and complementary shampoo etc is minuscule and awful. My hairdryer did not work. And trash was not emptied in 5 days we were there. Our group dubbed it the Worst Western. We were supposed to get a suite but told the AC not working, yet they gave the suite to someone else who booked thru Booking and they said the AC just fine. ( we got a discount price for an event). The best thing was the restaurant next door. Excellent food!

Overall, a pleasant friendly atmosphere with ample slot machines and table games. The female…read morebartenders are great. The negative ... the ladies room BATHROOM needs a major upgrade. It stinks. I mean it smells. Unsure about the men's room. This is unacceptable for a "resort" casino. You can do better.

Motel Room worth $60/night not $250. Everything in the room is broken and lights don't work, Air…read moreconditioning don't work. Spider webs in the room. Smell of cigarette in the room and disgusting toilet/bathroom. On top of everything else, this place felt extremely unwelcoming and discriminatory. In my experience, the level of service varied noticeably depending on a guest's race, which left me feeling uncomfortable and unwelcome. The service overall was poor, and the "Bed and Breakfast" package was misleading. Despite paying for the package, we were still required to pay separately for breakfast in full. This location felt like a tourist trap, and unfortunately not a good one. The food quality was disappointing across the board--from breakfast to both on-site restaurants. Many dishes lacked flavor and did not meet expectations. Based on my experience, I would not recommend staying here. The combination of poor service, misleading package offerings, and disappointing food made for a very negative visit.

Try Your Car Instead…read more If you are volunteering on a budget, it might be worth spending an extra $20 to $30 elsewhere. You may even want to seriously consider sleeping in your car. I stayed at this Super 8 by Wyndham in La Vale, Maryland, two years ago. At the time, the room had been freshly painted, cleaned, and seemed ready for guests. That made this recent visit all the more shocking. What I walked into was a completely different experience. Black mold covered the bathroom ceiling. A non-smoking room reeked of cigarette smoke. There were cigarette burns on the bedding, grimy uncleaned floors, and broken furniture throughout. The overall condition was not only disappointing. It was disturbing. One has to wonder: When was the last time this property was inspected by the county health department or visited by a representative from Wyndham?

Bed had hole in sheet; tv not working; only desk chair, with its own holes (website showed another…read morechair as well) and was told king rooms do not have other chairs but was offered kitchen chair; stains and sticky spots on carpet in hallways: clean enough but shower wall could have been cleaner; hair in cereal; microwave became smoky when used but food remained cold; staff was nice.

Front desk was super nice Room was nice…read moreBed and bedding was very crisp and clean Room was clean, but the cleaning crew skipped over the shower area. Some weird big hair ball and hair on the shower wall and the soap dish was dirty.

Now DBA Suburban Studios. I'll mention the pros before the cons. Suburban Studios is easy to access…read morefrom the Interstate, it is very near shopping and restaurants, the price is on the low end of the scale, and the lobby staff was quite friendly. However, the room can't be recommended. It was clean, but dated, with an uneven and stained floor. The bedside light didn't work and its wall outlet was partially melted. My wife found the sheets so uncomfortable that she slept on a bath towel. The kitchen set-up would be useful for a longer stay, but it comes with no utensils, pans, or plates. There is no coffee maker, nor cups that could be used to boil water in the microwave. I rarely notice wall art in hotel rooms, but the total lack of any decoration in the room or hallway has an odd vibe. The walls are thin, so plumbing sounds from neighboring rooms sound like your bathroom has been invaded. Pushing the rating down to 1 star, I discovered that the shower was unusable - the cold water was not working at all, which meant the flow from the tap was scalding. This is not where you want to stay.