Overall, a pleasant friendly atmosphere with ample slot machines and table games. The female bartenders are great. The negative ... the ladies room BATHROOM needs a major upgrade. It stinks. I mean it smells. Unsure about the men's room. This is unacceptable for a "resort" casino. You can do better. read more

Motel Room worth $60/night not $250. Everything in the room is broken and lights don't work, Air conditioning don't work. Spider webs in the room. Smell of cigarette in the room and disgusting toilet/bathroom. On top of everything else, this place felt extremely unwelcoming and discriminatory. In my experience, the level of service varied noticeably depending on a guest's race, which left me feeling uncomfortable and unwelcome. The service overall was poor, and the "Bed and Breakfast" package was misleading. Despite paying for the package, we were still required to pay separately for breakfast in full. This location felt like a tourist trap, and unfortunately not a good one. The food quality was disappointing across the board--from breakfast to both on-site restaurants. Many dishes lacked flavor and did not meet expectations. Based on my experience, I would not recommend staying here. The combination of poor service, misleading package offerings, and disappointing food made for a very negative visit. read more

Rocky Gap Casino Resort - Casinos Near Me - Flintstone, Maryland

This place is a total joke!!! Don't waste your time and/or money. I was on my way to a mini getaway with my girlfriend when I decided to stop in for my free promotions, to grab a beer, and to play for a bit to kill about an hour, but that changed real fast. Now here's the kicker... I hit a major jackpot about an hour ago, but they wouldn't pay me because I have the paper copy of my new ID issued by the DMV that they gave me until my federal one comes in the mail. Make that make sense? I had my original license that expired while waiting for the Real ID to come in the mail plus my social security card. Unbelievable! They gave me a No ID form and said come back when you get your new ID and you can get your money then. So, I guess that paper ID that is only issued by a DMV is good enough for you to take my money, but if I win it's not? Funny how that works, isn't it!? I'll definitely be talking to an attorney about this in the meantime. I'll never play here again. God forbid I can sit there and play with that ID but if I win, it's an issue. Smfh!!! The employee(Joseph) who came to handle my jackpot and has worked there for five years said the same thing. He couldn't believe it. It was the lady who was in charge of him who acted like I did something wrong. Horrible vibes, that lady. Smdh! Once my ID comes in the mail I'll drive back two hours to get my measly $1432.11 and I will never come to this place ever again. Btw, you think they'd comp me for my time, my gas, the aggravation, the emotional stress, etc. Nope! I contacted corporate while I was there but I couldn't get ahold of anyone, so we will see what happens in regards to that. Horrible service!!! read more

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Wish I would have checked Yelp before visiting. Let me lower their score further... super unfriendly, we were asked to leave the parking lot before even going inside. We will not return and cannot recommend. read more

No one answers when I get transferred to the manager. Tried to book at resort to relax and use amenities and they don't even have available appointments for massage. Tried to cancel through Expedia and the hotel manager is not allowing. I booked at the resort just the day before. I was planning on coming here a later time when they have openings but now I will not and I will let people know how poor their customer service is. read more

Rocky Gap Casino Resort - No spa reservations - Casinos Near Me - Flintstone, Maryland

Great place Beautiful scenery We booked through 3rd party So they wouldn't upgrade to lake side Could use better housekeeping Sheets were dirty stains all over chair read more

Rocky Gap Casino Resort - Sheets - Casinos Near Me - Flintstone, Maryland

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The name is super fitting...the stay was Rocky and the amenities...have a lot of Gaps...they play as a resort, but it's a hotel attached to a casino....don't expect anything more. Staff is cool read more

Great casino ! The view of the mountains and lake are breathtaking ! So much to do here, clean rooms and great staff! read more

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Resort is very nice. I would love to see it during the summer. In saying and in my opinion, this casino resort needs to update things in comparison with its competitors. It is very outdated and does not create a relaxing environment for all of its patrons. It seems that it's geared toward elderly non smoking people. Machines are ancient and there's no suitable clean area for people that actually smoke. The high limit room is disgraceful for a high limit room not a single updated machine. Perhaps this casino should View some of its competitors to see what actually makes a high limit room work. Rooms were comfortable but bed awful pillows. Bathroom- no shelving in shower to put soap etc, looks like it was ripped off. Strange. Restaurant is completely over priced for quality and our server the morning of 3/24/26 left us waiting and asking for everything and they were extremely slow. She seemed annoyed to be waiting on us. Casino- nothing going on as far as entertainment because it was beginning of week. Just gonna tell you that our party at four watched for three days we never saw an attendant making a hand pay. We never heard a single bell at all. We never saw a single person when anything of significance. I have never been to a casino where there was no walking around Cleaning machines, taking orders. The bartender told me that she takes it upon herself to walk around and wait on people so that she can make enough money to survive. Every conversation with the employee led to them complaining. . I never saw anyone in three days achieve a hand pay ...never heard any bells. If there are slot attendance, which I never saw those I don't understand how they make any money because I promise you it never happened so they didn't make a dollar in tips. The are high roller they'd like to smoke cigars and you can't do that here. The only thing that I saw was an overabundance of security guys that really did nothing. High limit room is a joke. Compared to my Pittsburgh area casinos, I can understand why no one ever played in that room. It's usually a room where guys that are betting like to enjoy a cigar and a nice drink while they relax in this casino you can't do that. have to go outside on the dirty porch with old machines that have lines running through the screen. Put more updated machines in and give people a smoking section the same as you do non smokers. I know people say this all the time, but this place is tight! As a gambler, I get more excited seeing other people win and I'm willing to spend more of my own money that was never the case here unfortunately you just anybody win anything. 2,000 later and we never won anything to keep us playing, as well as the couple we went with. 100 largest win. thr Resort seems like it would be lovely in the summer but the casino does not appeal to the gambler. We want a clean environment, great service to be able ti have the choice of a nonsmoking or smoking section, and also to receive a little bit of playback to keep you going. Unfortunately, this casino did not hit any of those marks. It does not appeal to a typical gambler. The average wealthy that would be willing to throw down some money might want to have a cigar and a nice bourbon. He will be in for a wake up. Call when he's thrown outside into the screened in porch filthy outdated machines wit zero cocktail waitresses. The smoking section is actually outdoors and it was freezing with a screen separating the outside. Get newer machines, wait on your customers and provide an indoor clean smoking area equivalent to non smoking!! People won't want to leave their seat! You have to leave your seat for everything! Makes it really easy to quit spending money. This review is very frustrating because I think the resort is beautiful and I want to like it but all of those things mentioned above make it difficult. It does not appeal to all people that like to gambler. It appeals to elderly non-smoking individuals and even they can't get a cocktail waitress. read more

Some things have changed at Rocky Gap, some for the better, some for the worse. First of all you can now check-in at 3pm! (Previously it was 4pm) The entrance to the resort is still as weird and awkward as possible. Parking is free and they do have music on speakers in the parking lot. Lots of 80's music. But, the quality of the room coffee has deteriorated horribly. What I made in my hotel room with the tiny maker smelled like coffee and tasted like coffee but it was the absolute worst coffee possible. I asked for a mountain view and got a golf course view, which really wasn't bad. The room itself is quite comfie as is the bed and pillows. They need USB chargers on both sides of the bed. The hiking trails are beautiful and in the evening, it was nice to sit around the gas fireplace overlooking the lake drinking $8 beers. The bird watching was pretty good-- I saw osprey, heron, and ducks. The casino side is super depressing but then I don't really go over to that side. read more

Tony and I was driving on the ridges in Maryland on our way back to West Virginia. The park is very lovely. There is absolutely a large and beautiful lake, with a sandy Beach, bath houses, boat rental, picnic tables, grills and large camping area. There is also a golf course, a Hugh large and casino with full bars and restaurants. While I was there I joined their rewards program. Tony and I had some fun, he drank a little while I enjoyed OJ on the rocks... didn't win but hey luck can't always be shining on you!! read more

Rocky Gap Casino Resort - Casinos Near Me - Flintstone, Maryland

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Had a good time staying at the Casino for 1 night Christmas Eve to Christmas day. Lost money, but does anybody really expect to come home with a pocket full of cash? Room was great, clean, dust free. Food in the restaurant was good, well priced. The only thing I did not like were the sheets on the bed, they were clean, but old. read more

I have to say this was the worst experience we've ever had with a hotel. We gave one star only because Mr Jack was the only saving grace. I'll start with- the hotel was dealing with power outages. We completely understand that can throw off an experience but unfortunately we were unable to book anywhere else due to traveling with the entire family First, we decided to goto Signatures to grab a meal. Once seated we were told that all of the servers refused to take us but the nice bartender took care of us instead. She warned us it would take awhile which we were fine with. I believe her name was Maddie, she was also very sweet and just trying her best. We sat outside incase the power went back off and it in fact did. The last power outage lasted from 8:30pm-8am. Maddie did fantastic but due to multiple miss communications our experience ended with half of the family leaving early. We were told our food would take over an hour and a half. It ended up coming out luke warm in 20-30 minutes. The manager was extremely combative. When we brought up the situation she said they could've just refused to serve us because we were a large party and continued to basically say our bad experience with rude staff (host and servers) and sub par food wasn't her problem. So that's one rude manager and a not so great experience due to the power outage which we all understood wasn't at fault of the hotel. After dinner we decided to go to our rooms. On our way up we found that elevators were down and the rooms were about 75F at the time. Leaving our room to go to dinner my Fiancee, 4 year old, 3 year old and sister in law got stuck in the elevator for several minutes then told when the doors finally opened that there was a staircase, great but weren't told where they were. Essentially we wandered until we found ourselves on a random concrete slab with a bunch of golf carts. We decided to goto the lobby and were surprised to see that the casino was still lit up, air conditioned and all. The lobby TVs were working, outlets and lights worked and the front desk had ac. Meanwhile our rooms were blacked out and hot. We decided to hangout in the lobby oppose to the dark. Many people were taking naps on the couches. My 3 year old son fell asleep at one point and a security officer said he couldn't sleep there, on the floor in a corner, and that he was contacting his manager. Once the casino manager came he asked me the issue, I explained and he in a very rude manner said "so I don't see the problem" at that point I said he's 3, it's hot and dark in the room, he has to sleep somewhere and he said it was fine and shoed me off. That's now 2 rude managers and a not so great experience we were once again trying to chalk up to being due to the power outage and staff being on edge. We were told there would be an update at 2:30am. When we approached the front desk the agent claimed he had no idea when or if there would be an update and gave us a fan for our room where the outlets don't work. Said he felt bad for us and the kids but that it wasn't his problem. The only bathroom on the floor was in the casino so we had show our IDs to get in. Kids obviously couldn't go so we had to take them to the dark room 2 floors up to get them taken care of only to come back and find out that we were banned from the casino for being in and out. Finally 3 rolled around and we all ended up going back to our rooms. At this point it was about 80F in the hallways. We called hotels everywhere and while they did have power they were not able to accommodate 4 rooms for us. We were stuck. Around 8am the power came on, fire alarms blaring, I'm not sure if anyone else experienced it but our hair dryer must've been left on from the guests before us because it was going off. We all took a deep breath and just hoped today would be better. The rest of the story can be summed up by saying the second day and checkout wasn't much better we just dealt with rude people with lights on instead of in the dark. We called front desk a few times to request a cart to load up- no answer. When we finally got through the lady on the phone said "okay I'll probably forget" 30 minutes later we decided to just load up ourselves. In summary, while I agree the views from the hotel are gorgeous the services itself fell extremely flat. Everyone we spoke with had a terrible attitude aside from Mr Jack. We were constantly told "that's not my problem" from managers and staff. It was just all around a terrible experience. I completely understand a power outage can cause someone on edge but customer service was absolutely terrible even when the power was on. Safe to say, we won't be returning. read more

We stayed at Rocky Gap 5/22/25 - 5/25/25. Customer service has been completely unhelpful. Our room had hair in the bed, stains on the sheets, a chair covered in dust and lights that flickered all night under the cabinet. The dining room served inedible salmon, pizza lunch soggy and disgusting morning oats was vile and the bacon egg and cheese was burnt on the outside and frozen in the middle. The Food and beverage manager response, "ORDER SOMETHING ELSE"  VIP services response "WE ARE AWARE". We live within driving distance and were hoping for an alternative to Atlantic City. On the way we even discussed booking for July 4. Given the lack of customer service, it is doubtful we will stay at any of your locations. We are very frustrated and annoyed at the lack of response or any corrective action. read more

A friend of mine went there for Thanksgiving dinner. Service was horrible. Waited several minutes before our server even approached our table. We had to ASK for a wine list. Food was ok, but when I asked for ground pepper, server gave me pepper and walked off without asking if my friend wanted any pepper. When it came time for dessert (I got chocolate cake, friend got pumpkin pie) we asked for forks and were given SOUP SPOONS. I had to take silverware from the empty table behind me. Also during our time there, we saw at least 3-4 servers just standing around talking never even checking their tables. Most pitiful service I've ever had. read more

Any of the meat cuts we ordered over two days between the four of us was absolutely wonderful. The outdoor ambience is beautiful and very relaxing. We definitely will visit again. read more

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lakeside restaurant. "Fine dining". not so much. food was awful. service was terrible. sat at a table overlooking the lake, that was pleasant. oh wait. the waiter said the sun will come at you pretty quick, we'd pull the shades down but they are broken so we cant staff checking in were rude. the resort itself was dated, the positive was the scenery was pretty read more

Been playing at the Rocky Gap Casino for over 10 years. Yes, I live local, so I only go there to blow off some steam and gamble a bit. I've noticed that since the casino sold out to Century Casinos, the machines are very tight. Not only that, they've reduced the amounts you can win if you ever would. And I'm not the only one. It's everybody. People roaming around, wondering why no body ever hits any "walk away" money. Be forewarned, tight machines. Very, very tight. The odds of hitting a two spot in Keno are 1:15. I spent 300.00 dollars trying to hit a two spot, at 25 cents per play. You read that right. That's 1200 plays trying to hit two numbers. It didn't happen. I look around, watching everybody playing each time I'm there. No body ever wins Never. I can't speak for the rooms, and the surrounding area is beautiful with the mountains and the lake. But honestly, you really never see it while you're there, as it's all in the back. If you're going to gamble, try your luck at the table games, or plan on losing all of your money. It's just not worth it anymore. The "new" casino doesn't match up to the old ones. Not even close. read more

Lackluster and unkempt. We checked in only for 24-hours with a family of three in the winter. We were provided early check in, which accommodated a shift in the spa schedule. Check-in staff are extremely friendly and helpful. When we checked into our room, the lack of cleanliness was apparent. There was random hair on every sheet, and counter top. The bathroom was not wiped down properly with marks on the shower and counter top. When we went to the pool, many of the towels had rips and holes. The spa staff were friendly, with a 75 minute scheduled massage. The casino was fine entertainment, and the lounge cafe bartenders were helpful. In reality the staff were the only aspect of the resort that made the experience. read more

The casino is in a beautiful location. However, they're stingy with food comps. We played craps and video poker for a couple hours and got nothing in the way of comps. We were told because we were up winnings, we didn't qualify, which wasn't true. I was down and my husband was up..two separate accounts. Being this is a 2 hour drive for us, probably won't be back. And they need more employees. All areas were short staffed. read more

Very nice! Also you will be charged resort fee and Park entrance fee! We enjoyed our stay. Beautiful property inside and out! read more

Absolutely isn't Worth a visit... been too alot of Casinos and never been told that I couldn't play because I wouldn't give my email...I ask why the response was because they wanted too sand us a bunch of junk mail... save your money and go too a real casino for real fun... room are average no microwave... just showers... read more

Not worth the price - our room was dated, damp and smelled of mold/mildew. Housekeeping needs improvement, linens were old and did not smell or feel fresh. The food was below par and the staff was rude and unprofessional. The casino was dreary and low energy vide. The golf course was not terrible but it doesn't make up for all the other shortcomings. With so many other options out there, we would not recommend. My friends David & Mindy also had a bad experience but neither will bother with a review. read more

Nice location. Lake and landscaping well kept. Staff friendly and helpful...Restaurant (Lakeside Grill) was good but expensive..$4 for 8oz of OJ?! Parking should be prioritzed for hotel guests... Room...trouble opening door entire time, toilet constantly running, no microwave, horrible lighting, no mirror except above bathroom sink, linoleum coming up in bathroom, horrible water pressure, horrible pillows, reeked of weed our first day, no countertop space in bathroom..... May come back... The outdoors makes up for the indoors. read more

Rocky Gap Casino Resort - Casinos Near Me - Flintstone, Maryland

Views are wonderful. Housekeeping, below expectations. (Lack of housekeeping) See the pictures below. Grounds very nice with beautiful lake and fire pits. If we where are not staying for 2 nights as we did, I would have given it possibly 3 stars. read more

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I brought my husband to Rocky Gap for his birthday and late anniversary celebration and our experience was quite not what our friends had experience we were made to feel like we were asking for something free when we were advised that we had a golf voucher coming upon chicken furthermore the lady at the front desk I will not mention her name at this time was not as polite or as good in customer service as she thinks she is we've had spent a lot of money that weekend when I called to complain to management his response was well this lady is very nice and you should have never got a golf voucher as if it was our fault we feel we will never return again due to the poor customer service and the response from management that was a $2,000 weekend next time I will spend that in the Caribbean. There was also an issue with us trying to bring in a small prayers and I've seen other customers bringing large coolers into the hotel​ read more

Initial problem with t.v. but was quickly addressed. Every service provider was very polite and helpful. read more

Overall, the resort is excellent. Personnel are friendly and helpful. The upscale restaurant is a bit pricey but terrific! The casino offers many gaming options. The outdoor areas are excellent. We especially enjoy the nonsmoking environments! read more

This is my second time at the resort and it has VASTLY improved over the years. The rooms got a renovation and are much nicer. The room stay was a pleasant experience but I wish that the bathroom had a makeup / close up mirror. There was a lot of storage for your things. Activities wise, a lot of things were closed off season. But come the summertime, they will open back up. There is the lake walk that takes about three hours and 6 miles to complete. There are various fishing spots around the lake. There is a small beach front at the state park and around the lakes perimeter. The casino was my favorite part. It's not that large but it is a decent size. I enjoyed playing there. They have slots and tables as every casino does. The spa isn't luxury by any means. However, the massage was quality. There's nothing fancy about it but there's the massage rooms and the nail/ hair salon. I recommend getting a massage and call them for an appointment. The food is a touchy thing. The lobby has a little grab and go counter but the food is very expensive for that style. It's not the best either, but it's there if you need anything. The main restaurant on the bottom floor was expensive but really delicious. They have outdoor fire pits and lots of chairs that make sitting outside a very pleasant experience. If you want to go fishing, there's rod rentals in the summer but you can bring your own. There's love bait vending machines at the state park building next door. I recommend coming here, especially in the summer if you enjoy a lot of outdoor activities. In the off season you'll have less activities to do, but still a relaxing weekend getaway. read more

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First of all, I want to say my standards would be much lower if this was a Motel 6 or something. But this is a resort and it's not cheap. My husband and I were there for 1 day and left early. The mini-fridge in the room had leftover food in it. No one was monitoring the pool area, so there were kids going wild diving into the shallow end and running around. Someone had spilled chips into the pool and the water was freezing. Again, not a big deal at a cheap motel, but this is a resort. The dining options were sad. 2 restaurants and a snack shop. Both restaurants were super slow and got our orders wrong. The food was really overpriced and nothing stood out. It was ok, but not impressive. The best food I got (and probably the only thing they got right) were the fried pickles at the sports bar/restaurant. By the time we determined we couldn't stay another moment, I went downstairs to tell the front desk we were leaving. I was told there were no managers on duty. It was about 6 pm and there was no manager... at a resort??? When I went to go back upstairs, 1 of only 2 elevators was broken. It started to feel like we were trapped in a nightmare. At 7 am the next morning, there was a manager on duty. Luckily she was nice enough to let us checkout without charging us for any additional nights, but still, we had really needed a relaxing break, and this was not it. The views were absolutely beautiful, but it was hard to even find a comfortable seat outside to relax and look at it. When visitors find a seat, they tend to claim it and not leave it for hours. Perhaps adding more chairs and more staff would help this place. But we'll never be back! read more

First time here and maybe the last. When checking in we were asked if we wanted our room close to the elevator and my response was that was not important we just would like to have a nice view. See picture attached- so disappointing. No complimentary coffee in the room or lobby. This resort is only meant for people who like nothing but to gamble and golf. The spa is fine and the ladies there are all great but other than that not really much else to do but eat and drink. The only store, the pro shop is mostly all for men - not one piece of women's clothing, only a few Vera Bradley bags and some Brighton jewelry. Ladies -Be prepared to find other ways to keep your self entertained especially in the winter months. Brought down to one star because security guard stops us in the elevator inquiring what is in our bag- just a bottle of wine purchased from a winery in town that we prefer to not leave in the car overnight!!! Incredibly inappropriate and uncalled for. And so what if we drink a bottle of local wine in your "resort" room where we have already spent PLENTY of money on a weekend getaway. We will never come back to this place again! read more

Rocky Gap Casino Resort - View from room. - Casinos Near Me - Flintstone, Maryland

We checked into resort hotel 01/05/25 for an early birthday celebration. Several inches of snow had us to extend our stay. Today, January 6,25, I extended our hotel room at 0630 due to poor road conditions. At 1115 a police sounding knock at the door startled us. We opened the door, a staff person asked if we were checking out. SMH! Checkout is at 11AM. Regardless if we had/had not extended our hotel at 0630.....checkout is NOT until 11AM! WHYYYYY are you LOUDLY knocking at our door! It was embarrassing! Other guest on the hall heard it. read more

Being from this area, this was a welcome addition to the area when it opened. Thinking that there is a PGA Tour level golf course, incredible lake and beautiful scenery, as well as a new casino being in one stop was a great idea. I have been here several times. And by several I mean, several. If I can't sleep, the night before a trip, or just bored and have nothing to do - I might stop out. A casino is 24/7 so there's no closing and having something to do is very cool. The dealers and pit bosses are very helpful and nice. great group of people work here, and Frank. To those who say "hey it's small", "it's underwhelming" etc need to realize this casino is located in an area that boasts a population of about 30,000, if you include the chips too. Yes, IT IS SMALL YOU AREN'T IN VEGAS. My main concern and reason for an average rating is the following: 1.) Drinks cost even when you are gambling (heavily) $5 beers, $7 rail drinks? 2.) Comps are almost non-existent. You have to gamble in the 5 and 6 digits to get anything and in talking with some high rollers, they aren't even impressed. 3.) On roulette, if you bet red/black and it comes green, you don't get half your bet back. Greedy. 4.) They got rid of poker room/ poker area. Weak. read more

I'm not a gambler by any means, but this resort is much nicer than expected. We enjoyed the Lobby Lounge & found the resort from what I saw, clean, even the restrooms were very clean which is amazing. I enjoyed an old fashioned & relaxed in the lobby. Lots of comfortable seating. I had extended family staying at the resort & it was nice to have a common area to visit with them. Lots of television/sports/entertainment. Will definitely return. read more

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My sisters and I planned a fun getaway with our daughters. Our girls all got massages or a facial. There were 8 girls. Each one had an awful experience. The masseuse either talked the entire time or complained. It was not relaxing at all for the girls. Then the power went out in the hotel so most guests congregated in the lobby where there was a little bit of light. The casino had a backup generator so they had power. NOT ONE EMPLOYEE came around to explain what was happening or asked if anyone needed anything. They could have at least offered water. When we finally went up to our rooms around 12:30am, the power was still out, and we still were not told one thing. Our rooms were hot. The power finally came back on at 6:30am along with the fire alarm. When we checked out in the morning, no one apologized or offered any compensation. We had to ask to be compensated in some way. It was very little, but at least it was something. Although the resort itself and the area is beautiful, I will not be returning for any type of spa treatment. read more

This place could be great, and if you are a golfer; or were there to enjoy the nature/water sports you might not be bothered by what we noticed. There are a lot of great things about this place, and most of the annoyances were small, like locking a random exit door to the outside, so you have to backtrack, or the neighbor with a yappy dog in a hotel that doesn't allow pets... The biggest detractor for us was the dirty room. If I had taken a picture of all the random hair I found (not looking for them) there would have been twice as many photos, they were in the shower, all over the sink counter and even in my bed. The fridge had sticky (Mountain Dew?) all over the bottom. The beds were soft and you get plenty of pillows. Most of the staff is VERY friendly (almost too at times if that's a thing for you?) but they can also be slow, sometimes as a result of the friendliness, sometimes just SLOW, but you're on vacation right? The Lakeside Restaurant has REALLY good food. (We compare every steak to Bobby Flay in AC, as my review readers will know is now closed). I spoke with guests who claimed that the other restaurants were just normal fare so we skipped them. The pricing is not any higher than any resort or Casino we've been to, but it depends on what you're used to. (The prices and menus are on line, no reason to be surprised). We booked with open table and since it was mid-week and we eat early (5:30, actually late for us nowadays but ..) we didn't wait for a window seat to enjoy the view while we ate. (We thought our steaks were over cooked for med-rare, with almost no pink) but it didn't detract from the the taste or tenderness, so not a complaint just a note to ask if you're particular about that sort of thing. (Thank you Ken and Ashley!) I also came down one morning for breakfast (brunch by the time I sat down)- the place was empty and it took an hour to get some coffee, eggs and toast, the food arrived quick enough, everything else took forever. The biggest issue is that the non-stationary hostess(?) was more concerned with entering the phone numbers of the people from the wait list (most had been seated there was myself and a party of 3 still waiting), than helping out and cleaning a table. Only after she had done that and realized that no one else was going to bus the tables she went over and did it. I waited well over 20 minutes to sit down in an almost empty restaurant. Then I saw there were only two servers.. maybe I missed the a.m.rush? My server was nice, though slow considering she seemed rushed with me and not overly attentive, I waited quite awhile for the check. (I still tipped her well) The Casino is small, and they don't really like you to bother the cashier apparently, tho they do have a ticket cash out machine (but you get a voucher for the change, so I was confused by this report from my hubby so my best advice, just round your cash out ticket as close as you can to the dollar). He lost the first night and almost didn't go back, but won some of it back the second so there's no casino shade. Oh, and the True Rewards, aren't, unless you can really frequent this place or go to the other associated casinos. I did go to the spa for a single process color but this review is already pretty long. Maybe a second one or add to this one later. ----- And apologies to Brian(?) who was leading the tour on the 6th floor. (6/21/22) I think I was considerate and I didn't want to point out all of the above since I wasn't sure who it was you were escorting, but after putting me on the spot, it was only fair I got to do the same, and I did ask permission first. ;) read more

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Well I am quite surprised resort had only two and a half Stars? Maybe it's because it was busy on 4th of July and nobody could have vacancy? In regards to the rooms and ambience it's excellent. Had gotten a free stay before heading back to Chicago to end 4th of July. Has great amenities very clean they even cater much better for Ada a lot more room for the handicap. The lakeside grill in the lower level is an excellent if not beyond decent restaurant I just had lunch here I'm not sure if that's a separate Yelp review here. I have their wagyu Burger and the bread pudding and I am going to be making an encore tonight dining here for the more fancier dishes. This is a good place probably on a less busy holiday just to get away for the weekend and it. Play the views of the beach and the mountains with the River lake that I'm not familiar with. As For the lakeside grill might as well include it. I had the wagyu Burger which was delicious in which they seasoned it with a special tangy vinegary dressing and I cooked mine's medium rare and their bread pudding which gave it a new spin is breaded with vanilla ice cream on the top which was uniquely delicious. Going to be making an encore for dinner and trying their more fancier dishes. After this I'm going to sit in the hot tub in the pool to chill read more

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Came here for a mini getaway. Didn't go to the casino and mostly wanted to relax for a few days. Pros -beautiful mountain and lake views -peaceful and quiet trails -rooms were clean except the very noticeable handprints in the window, and spacious. Had lots of outlets for chargers and has USB slots -dining room staff can be super friendly and helpful... Then you have the ones that aren't -spa experience was lovely got a couples massage and girlfriend really got into my back, which was much needed! -spa receptionist was one of the nicest people in the whole place! Now that's customer service! Gave us great information and was very personable. I think she sold us on bringing the kids next time in the summer. She should be at the front desk greeting guests! -pedicure service were nice. Regular signature offered a nice sugar scrub and mask of some sort that made my feet tingle. One beautician was very friendly and warm... The other.... Not so much. Oh! You can order an alcoholic beverage while you get your toes done but it may take a while to arrive... -room service and cleaning staff were superb and on point with customer service -fireplaces around Lake and patio areas are a nice touch in the evening. -jb restaurant lunch was delicious and fair priced. Burger was cooked to order. Although, presentation of some of the plates were a bit messy. -offers paddle boats, kayaks, small playground, and beach area in the spring/summer months -state park right next door for more outdoor activities -key card in the elevator for guest floors so no non-hotel crazy guests are banging on your door. -indoor/outdoor pool with hot tub Cons -beds need to be updated. I can feel the springs in my back and ouch! My poor back is in pain from the stiffness of the mattress -breakfast buffet options are standard nothing special.. No prime rib if you're looking. The mimosas were a rip off. Served in these tiny flute glasses for $5 -long wait for just checking in. There's two front staff members when there should be at least one more. -maybe I'm spoiled by my regular spa.. But for a place to be called a resort.. I would feel the spa should be a little more pampering. I could hear chit chat from the staff in the waiting room when they had a quiet sign on the front door. Couples massage was nothing special. Just two beds in the same room, no frills. -not many fall/winter activities. Maybe an outdoor bar area or music outside. We did find one fireplace that worked. Wish the ones by the lake worked. -jb restaurant dinner is a rip off. The prices were insanely expensive. If I'm paying $25 for a premium hamburger please cook it how I requested. Medium rare and not well. -late check in time at 4pm May give Rocky gap one more chance... read more

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So this place is definitely not Vegas. You don't come here to win. That's for sure! The slots are set very tight so be prepared for that. It's also pretty small. So if you are coming on a weekend, it's going to be crowded probably. The resort area itself is really nice. It's pretty expensive overall, so do your research before you come. read more

I would love to rate this place higher because the views and ambiance was exceptional. I really wanted to love it since its a three hour drive from me and I thought I could make a road trip destination. I would say the majority of the staff and guests were super pleasant. One staff member ruined my whole experience with her blatant racism. I believe her name is Janae or Janelle but she was the bartender at the outside bar for happy hour. Even other guests were so offended they offered to but me drinks and diner, which I declined because it wasn't their fault. read more