This place is located on SE area of the I-65 and US-30 junction near the Southlake Mall…read more There are a bunch of hotels in the area, but it is hard to argue with this choice. It was less than $200 and the suite was pretty large (see photos), the kitchen had everything you need, there were 2 tvs one in living room and one in bedroom. Bathroom was huge (see photo). Very clean and comfortable. The breakfast was complete with hot food, although both mornings we were there, small complaint, only sausage no bacon. The people of course very friendly and they kept all the food stocked. The fitness room was pretty good for a hotel, not like the Marriott Marquis but still more than adequate. Also attached to the fitness room is a laundry room and it says it is free. You need your own detergent but that seems like a good deal. All in all very good experience.

My fiancée and I stayed here for just one night but we loved it. Clean, welcoming exterior and…read moreinterior common spaces. The rooms are just big enough to be comfortable for two. Everything was spotless and smelled nice. The kitchenette was stocked with cups plates and bowls. Dove shower products in the shower. I saw a small firepit outside me window which is lovely. The breakfast was hot and not excellent but not bad. Fresh fruit, yogurt, eggs, cereal, sausage, milk, coffee... a little something for everyone. Everything was exceptionally clean and in good shape. I would definitely stay here again and recommend to anyone traveling through.

Nice hotel just off the thruway. Many restaurants in area. Friendly front desk staff. Very clean…read moreand well kept. Pool area was nice but smelled strongly of chlorine. Nice kitchen area with full size fridge and microwave, dishes, silverware, coffee etc. pull out couch and desk. Separate bedroom area and Huge bathroom.

The room was clean and spacious. The kitchenette is extremely useful and clean. The fitness center…read moreand breakfast were great! The location is great, by the highway and mall.

ROACHES We stayed here for a wedding on June 5th left the…read morefollowing morning after finding a roach crawling on our bed in broad daylight. We took this to the Manager and we have since been informed that they will not reimburse us for our for our room. We left and went to another hotel. They informed Us since they did not locate evidence of other bugs that it was not grounds for reimbursement. SO A ROACH CRAWLING IN YOUR BED IN DAYLIGHT should be evidence enough. No guest should be expected to endure roaches in a hotel Room. Hilton very disappointed in your resolution. It's completely unacceptable!

Needing a place for one night after being in Chicago, we settled on Merrilville because it's far…read moreenough away from Chicago to be outside of the incredulous traffic that is Chicago. We're also Hilton loyalists, so that made the choice easy and Hilton Garden Inn is our favorite of the Hilton brands. Located not far from I-65, this location is relatively easy to get to. It's nestled toward the back of a large retail area and backs up to a large, empty field and some woods. We arrived late afternoon and checked in the day before (room selection) and chose a room on the back side of the hotel, towards the large, empty field and the woods, figuring it'd be quieter than the retail/street facing side (it was). We stopped to check in and get physical room keys (Hilton's digital key is great...when it works). The young lady behind the counter was awesome. She was friendly and didn't mind chatting for a few minutes. She made us feel pretty welcomed. The bar and restaurant were closed (on a Sunday evening), so dinner had to come from somewhere not on the property. Not to worry, there are plenty of chain eateries in the area, but it as far as we could tell lacked local food establishments. Outback did the trick, but we were hoping to stay in after doing an obscene amount of walking throughout the day. Our room was clean and tidy when we got to it. We had to adjust the temperature because it was about 66° when we arrived. The bathroom was a bit dated in its appearance and for some strange, annoying reason the bathroom door automatically closed all the way. Every time. Aggressively. As it it was running a race. The lobby was bright and spacious, as most Hilton Garden Inn lobbies are. We never made it to the pool, but without a hot tub we didn't really have a reason to. Checkout at this location is noon o'clock, which is nice because we like to sleep in. All in all a good stay. If we're in the area again we'd gladly consider staying here again.

This is the hotel where my husband and I stay when we go to events at Avenue 912 (see my review)…read more The staff is incredibly friendly and the facility is clean. The only reason I didn't give them 5 stars is because the pool was closed the last time I was there. However, you cannot beat their extensive continental breakfast. So many options! Dog friendly.

If I could give this place less than 1 star I absolutely would. I have stayed here in the past so…read morewhen I needed lodging for my stay in Gary I chose once again to stay here. Let me start by saying that the staff were amazing, they were just working with what they had. Here is a list of my issues in our 2 bedroom suite ($865.00/ 4 nights) 1. Bathroom sink stopped up 2. Tub in desperate need of replacement 3. Privacy curtain missing in one bedroom so staff pulled the one that was there and thumb tacked it to the wall 4. Privacy curtain in living room area was missing, they offered to put a blanket up to the window, really for $865.00. Furniture in the living room needs to be in the TRASH, I would not sit on that couch. The chairs at the kitchen table were literally coming apart. 5. Ceiling light in kitchen had no cover 6. The refrigerator was dented all over 7. Door handle missing on bedroom door 8. And do not get me started on the condition of the carpet I made 3 calls to Marriot to discuss the matter and was told each time that someone would give me a call, it has been 2 weeks and I have NOT received a return call. I will never stay at this property again.

Synopsis: Not fancy, but comfy…read more Dets.: The staff makes this place great. The location is a close second. I won't lie--the room/building isn't nice or new; however, everyone who works here is incredibly helpful and kind.

DO NOT COME HERE! I came here with the kids to get in the…read morepool! John was really rude and woud not give us any towels. I was told they were washing the towels and there was not 1 clean towel in this dusty, vacant hotel. I will not be back and I advise others to not come!

The rooms are the only deal…read more Unfortunately I stayed here during spring break time so kids and teens were understandably a little louder roaming the halls. The doors are extremely heavy and shut so loud that everyone can hear each other's slam. Our room's smoke detectors kept blinking green so between the flashes and doors slamming it was hard to sleep. Our room was very clean and perfect for a family traveling for one night or the weekend. I love the free parking, complimentary breakfast (7:30-10:30 am), and indoor pool. Our room had 2 king beds, microwave, refrigerator, and coffee maker. This place is accessible and is only a front desk call away for assistance. There is also a lot of lawn area if you bring your service dog. The location is so close to restaurants and shopping if needed. This location is outside of Gary, IN and still an hour from Chicago, but this is a great area to check in for hotel stay.

Room was clean. Staff were friendly and attentive…read more Only issue I had was the pot smelling elevators and hallways. There were signs saying no vaping, smoking cigarettes or weed....yet it hung in the air the 2 days we were there even though we saw no one doing it.

People hanging around the parking lot, smoking cigarettes, eating food, meandering, made me feel…read morereally uncomfortable before I even made it inside. Two different cars where people were just sitting inside with the car running and smoking. Not exactly the thing I like to see as a female traveling alone. As I walk in, the lobby smells like cigarette smoke and is warm & humid. Even though I checked in in advance on the app, they did not have my room keys or room ready. I still had to check in at the front desk and give all of my information, phone number, credit card, which is weird because when you check in on the app that is not normally required. You are just handed your room keys after they confirm your identity. I get to my first room, and upon walking in I noticed the toilet seat up, black hairs on the toilet seat and black hairs all over the floor in the bathroom. The roll of toilet paper is also dangling almost to the floor. The room also smelled terrible, like dank mold. I immediately walked out back to the front desk to request a different room. The front desk workers were not very friendly or welcoming, and almost seemed annoyed when I asked for another room. She clicked around on the computer for a while and was able to find me another room. Upon arriving in this room, the smell was much better, but it felt so wet and humid in the air. The air in this entire hotel is very moist, to the point where the linens and bedsheets feel wet to the touch. I also found out the carpet feels wet under your feet, so I kept my shoes on the entire time except when sleeping. Every surface in this room just feels grimy and sticky. There are fingerprints and smudges on nearly every light fixture, the remote (which I didn't even touch because I could see the nasty grime on it). There are water stains on the ceiling above the window. For some reason, there are bed skirts on the bed (which are not needed because the wooden frame of the bed goes all the way to the floor as most hotel room beds do these days) which just seems unsanitary in my opinion as they have white stains and tears all over them and are obviously not washed in between guests. They also feel nasty to the touch. When rooms look like this, it makes me nervous for bed bugs. Thank goodness there was no evidence of them that I could see. The first towel I grabbed in the bathroom, had a make up stain on it. At this point, I'm expecting nothing less. At least this bathroom didn't have hair all around. The sheets on the beds were clean. Though the beds were extremely uncomfortable and hard. Let's just say I really didn't sleep, thank goodness I was only staying one night. It just seemed like everywhere you turn there's another problem. I parked at the end of the building because the main parking lot was full by the time I got here, however, by no surprise, the key card scanner at that entrance was broken with wires, just hanging out of the wall. So then I had to walk all the way around the front of the building. The coffee machine at the breakfast area is broken, so you have to make the coffee in your room. This hotel should be ashamed to call itself a Fairfield Inn. Mariott should be ashamed to have this in their portfolio. They need to reconsider. I have stayed at over a dozen Fairfield properties and I've never seen one in this much need of maintenance and updating. I haven't stayed at a hotel this run down in over a decade. As platinum elite (and formerly titanium elite Mariott Bonvoy member up to last year), this is unacceptable. If this was my first experience as a guest at a Fairfield property, I would never come back. I wish I would've read reviews on the Mariott app before I booked this stay. I rarely do for stays of 1 night, or stays at Fairfield properties in general because there is usually no issue. And for $140 for the night, that's a double with this room should cost. I bet the red roof Inn next-door has nicer rooms.

Looking at the other hotels in the area, this might be one of the better ones, but it's not very…read moregood. The girl at the front desk was friendly, but doesn't seem to be trained well, or maybe she's new. An alarm went off, and she asked me what it was. I told her it was the fire alarm. When we were outside, a guest said they smelled smoke on the 3rd floor. At that time, she called the fire department. After the fire department cleared the smoke and allowed back in, the staff couldn't find the elevator key. After people waited quite a long time, a firefighter asked about the elevator. She said they were trying to locate the key. The firefighter used his and turned it back on. Our room wasn't very clean. I wiped the bathroom floor to get rid of the dirt. There were 2 hairs in the shower, which I noticed when I was climbing in. There wasn't any shower gel in the pump. I would never stay here again!

Decent experience, but there needs improvement…read more Our room was really nice but relatives room right down the hall was in awful shape. The sheets had stains and a bunch of debris on it, and the people that upkeep the hotel had poor customer service skills subtracting from the experience. Our room was nice kept in really nice shape where hers was the complete opposite. A few minor things needs to be improved including: Better Customer Service skills, and more accommodation and accountability for when something is not clean . Overall rating: 6.9:10

No self-respecting person should willingly stay at this Comfort Inn unless they are conducting a…read morescientific study on how much disappointment can fit inside one building. We were overcharged for a night, and the staff refused to correct it. They also would not accept our tax-exempt paperwork, because apparently basic hotel administration is an optional amenity here. Housekeeping knocked on our door at 7:44 a.m. on a Sunday, then returned at 8:23 a.m., just in case the first unwanted wake-up call had not fully ruined the morning. The manager appears to live on-site, which somehow makes the condition of the hotel even more confusing. Room 116 had floors so slick and greasy they felt like someone had mopped them with hair conditioner. Walking across the room felt like competing in a low-budget indoor ice-skating competition. The air conditioner was not working properly, so their solution was to attempt to replace the entire unit while we were still sitting in the room watching. Nothing says "relaxing hotel stay" like unexpected live HVAC theater. The shower water smelled like pond water, the bathroom was dirty, and the entire experience made us question whether "Comfort" Inn was intended as a name or an elaborate joke. Save your money. Sleep in your vehicle. Camp in a field. Befriend a local raccoon and ask to stay with its family. All would likely provide cleaner bathrooms, better customer service, and fewer surprise maintenance demonstrations.

I was bracing myself for the worst, looking at the other reviews and how cheap it was ($62 for two…read morebeds) considering that everything within a 100-mile radius around Chicago was booked or obscenely expensive due to Lollapalooza weekend, but honestly this place far exceeded my expectations. The beds were clean enough to get the job done, the service was pretty good, the surrounding neighborhood was a lot safer than I figured and there was security around the parking lot too. Also, the water pressure was perfectly fine and I had no problem taking a hot shower. Fine, the towels were a bit thin and the bathroom soaps were small but those are minor inconveniences considering the price.

...tvs don't work, cobwebs everywhere, 3 pillows, ceiling has a pimple and it's leaking, toilet…read morewasn't cleaned...like wtf

What an absolute nightmare! I will never again book in an IHG hotel. Even as a elite member, my…read moreexperience continues to be absolute shit. The last IHG stay I had they charged me for washcloths that were "stained" This time I checked in online, paid, and even called to verify that I would be arriving late. Almost everything in this area was completely booked due to some events being held in the community. (or I would have booked Hilton as I typically do ) My gut told me to call and ensure my room was saved. They told me they would make a note and it wouldn't be an issue for me to check in late. Imagine my surprise went at 12:30 at night. I go to check into my hotel and sure enough they still have my reservation but they told me their system was showing -3 rooms. So as a singleTraveling female at 12:30 in the middle of the night I had no choice but to go stay in a shitty weeklong extended stay hotel, full of homeless people, the smell of marijuana, and a very unclean environment. It was also an IHG owned property. The staff were not even the slightest bit apologetic or accommodating. I am completely done with this brand of hotels.

I'm a platinum elite for this chain so I'm a tad biased. Front desk was exceptional even at 2:00…read moreAM. Beds comfortable and linens adequate. Highway noise is light but noticeable. Easily drowned out with room fan. Property seems on par with its neighbors and area. Fine for any single night stay but it would be a bit challenging if staying longer. Note to hotel: way too much chemical fragrance in lobby and even in hallways. Also. Did not like using coated styrofoam for hot water on oatmeal.