From the first person who answered the phone to every interaction through our departure, the staff…read morewas well selected and trained to be polite and courteous. Making direct eye contact, we received cheerful greetings from every employee we encountered, from the maid to Coco, the F&B manager, from the front desk attendees to Mike the bartender. The surprisingly good bar boasts an impressive collection of spirits, well-selected local beers, and a handful of fine wines. Hungry guests are well advised to spend their travel dollars on the small plates at the Oak bar, which feature local ingredients where possible - Elk salami, anyone? Delicious. The hotel, and the neighboring Wendy's, are right off an exit in what appears to be the middle of nowhere. Clearly, the developers are anticipating Indy's continued growth, and just a couple miles East one begins the gradual build-up that continues on into the city center, which is still ringed by suburban homes that once defined the perimeter of a city that has long since burst through its confines like an angry Bruce Banner.

Horrible customer service. Spent 20+ minutes on the phone with them and they couldn't add one night…read moreto our room. Foisted me to VM who never called back. When I explained my concerns the man at the front desk got very defensive, accused me of yelling (which I was not at all) and sent me to voicemail AGAIN.

The Carmichael plays like a symphony: impeccable timing, smooth delivery, and not a single missed…read morenote. Service comes in hot and polished, with thoughtful touches (like luxury robes and umbrellas) that feel less like extras and more like part of the composition. The room leans indulgent: down pillows and marble showers with acoustics that, dare I say, will have you sounding like Whitney Houston on karaoke night. Set in downtown Carmel, you're a short stroll from steakhouse showstoppers and easygoing breweries, high notes, low notes, all within half a mile. Even the gym keeps tempo: Pelotons, free weights, cables, kettlebells, and a fridge stocked full of spring water. It's a stay that swings refined, a little indulgent, and effortlessly in rhythm.

I have not had an overnight stay. But it is close by my house so me and my better half likes to go…read morefor their live music indoors and on their patio. The views are awesome lots of people watching and fresh plants. Parking is easy on the street or valet. The price point is a higher scale but, you are getting a higher scale experience and the views to go with it.

Very disappointing experience - not up to IHG standards…read more I rarely write negative reviews, but this stay was extremely disappointing. From the moment we walked into the lobby to check in, the experience felt uncomfortable. We are a biracial couple, and the front desk clerk completely ignored my husband--she did not acknowledge him, make eye contact, or address him once, speaking only to me the entire time. It was awkward, unprofessional, and made both of us feel very uneasy. We arrived a bit early and politely asked if a room might be available. We were immediately told no, that the hotel had been fully booked the night before. I then asked where the first-floor restroom was. What I found was shocking: one stall was completely clogged and filled to the brim, the other was overflowing with paper. The restroom was dark, dirty, and clearly not being monitored or cleaned. The entire hotel felt very dark and dated. While it appears there may have been some attempted updates, this is clearly an older building that feels worn and neglected. When I returned to the front desk, the same clerk again ignored my husband. After some back-and-forth and a supervisor stepping in, we were suddenly able to check in after all--despite being told moments earlier that no rooms were available. The room itself appeared mostly clean, but it was very dated. The carpet was heavily stained, and the bathroom was unacceptable. The shower door felt unsafe, with a missing rail, making me genuinely concerned the glass could come down while in use. The soap dispenser was loose and hanging off the wall. We are IHG Elite members and have stayed in many IHG properties across the U.S. and Europe. This was, without question, the worst experience we have had. This location does not meet IHG standards in cleanliness, maintenance, or professionalism. I would strongly recommend avoiding this property and choosing another option nearby.

Friendly staff to greet you. The gentleman who checked me in recommended I sign up for the rewards…read morewhich I am glad to mentioned that since I've stayed at many of their partner hotels. The room was spacious and clean. Beds, pillows and linens were comfortable. I like the Dove products in the bathroom. There's a pool and fitness room but I didn't have time to use them. Breakfast looked alright but I was rushing out so didn't take anything. It was your typical free hotel breakfast with some warm items and cereals, etc. Conveniently located by the highway and near to stores and restaurants. The only thing I wish I had done was asked for a room away from the elevator. People were very noisy and I woke up a lot.

Needed an affordable hotel in close proximity to the medical facilities in the area…read more Home 2 Suites offered a large 2 queen bed suite for an affordable price with a special rate for stay due to medical. Didn't try the breakfast due to the time we needed to depart. Parking and check in were easy. Staff was friendly. Wifi was included and had good speed. Also when I had called the hotel before my stay, I easily & quickly was able to speak to someone actually at the property (which can be surprisingly difficult at some other hotels in the area). I'd stay again if I needed an affordable room in the area.

We chose this hotel based on the close proximity to Carmel High School. We love there is free…read moreparking and a number of restaurants and a grocery store nearby. We had no issues checking in and were on the same floor as others that we traveled with, which was a plus. The room was large and had a curtain and sitting area and hidden table - we loved the layout and flow of the room. Rooms also had a large fridge, microwave, dishes, and dishwasher. I just wish there was also a stovetop option. Beds were comfortable with ample space!

Our organization has utilized the Renaissance for several years to host a Women's Empowerment…read moreConference. The staff consistently provide excellent service, and the food is fresh, and displayed beautifully. Great space for an event!

I've only stayed here once on a business trip but I think going forward this is going to be my…read morepreferred choice when in Carmel. The space is huge making it a perfect spot for conventions, business and other visitors. They have a coffee bar opened each morning serving Starbucks drinks and sandwich along with full breakfast and dinner options (bar has a lovely wine selection). The room was comfy and quiet, all that jazz could ask for. Marriott beds are the best and the Renaissance was no exception. Staff was friendly and per usual, they have Aveda products in the bathroom which make my heart happy. No complaints at all about this place!

Located within walking distance from where all the action is in town made it easy to get around…read morewithout a car. The neighborhood is charming and filled with friendly people. My accommodations were extremely comfortable, clean and truly exceeded my expectations. There are only three quest rooms so it is very quiet and relaxed. The food was absolutely outstanding, especially the chocolate chip cookies!!! Kelly and Joe made me feel like I was at my home away from home. I will definitely return and highly recommend a stay.

We just returned from a stay at this B&B in the charming town of Carmel IN. Our stay was fabulous,…read morethanks to our hosts, Kelly and Joe. The property is lovely, and our room (Anna Lynn) was spacious and comfortable. The pillow top King size bed was spectacular! Joe and Kelly's breakfasts were absolutely phenomenal. Everything was gourmet quality, and served with care. They are lovely people and we enjoyed chatting with them each day. I fell in love with their little dog Ted, and it was very hard to say goodbye! We have stayed in many B&Bs and the Old Town Carmel was one of the best! Would highly recommend this to anyone seeking a relaxing stay in the Indianapolis area, as it was an easy drive to the city. Lots to do in the Art & Design District.

The Hilton Garden Inn is one of Carmel, Indiana's more affordable hotel options. It's relatively…read moreclose to Carmel's Arts & Design District and has a handful of restaurants within walking/wheeling distance. I visited the hotel while participating in an event. It's a four-level hotel. It offers connecting rooms, free parking, free WiFi, digital key, an on-site restaurant (I know the breakfast buffet is now $14), an indoor saltwater pool, fitness center, business center, and is in the middle of a residential area with a mix of apartment communities and businesses surrounding it. There's also a patio with a fire pit. I checked in around 4pm - after the allowed 3pm. When I'm on this event, I sometimes get in early, however, I was pretty busy in Carmel. I reserved and received an accessible room, at least by their own definitions. It's accessibility is definitely a bit weak by ADA standards. I am a wheelchair user who was in room 328 and there was definitely barely enough room between the bed and the large dresser. I literally rubbed. If you're in a larger wheelchair or motorized chair, you definitely don't want this room. That said, bed height was good. This was a room with a bathtub that has grab bars - not ideal but workable (and does meet ADA). I had identified being a wheelchair user in my reservation - so I'm a bit disappointed to be placed in as room where it was difficult (but not impossible) to navigate. If it had been impossible, I'd have requested a change. The free WiFi works well. You can upgrade to a premium experience for $4.95 a day. There were handles on the curtain that make it easy for a wheelchair user to open and close them- nice touch. The doorway is relatively light. Elevators are roomy enough for a wheelchair and multiple guests. The lobby is nice and dining area comfortable. I had dinner at a surrounding restaurant, however, I did stay in the hotel for breakfast and was pleased. The main employee I dealt with was friendly and helpful. I had asked for a copy of the city newspaper, however, they didn't have one (they do offer a free USA Today). Overall, this was a positive experience. While the accessibility for a wheelchair user in my room was somewhat disappointing, it was for the most part workable and other accessibility issues were as expected. I would likely return here, however, I might explore a different room to see if I could get a little more comfortable with navigation. The hotel seems to be a bit older and could use a bit of a touch-up, however, it was clean, comfortable, and this was a good stay.

Stayed here for a Mom's Night Away From My Children and Husband/ Me Time/ Refill My Cup Night. It…read morewas a lovely stay. Used the gym (awesome treadmills) and the hot tub. No complaints other than I left my swimsuit in the bathroom, called them the SAME DAY as check out. They said they would put it in the lost and found and when my husband went back 6 days later, they could not find. More annoying than anything. It's replaceable but I gave the my name and room number all before my checkout time, so there was no gap in when I left and when another person would've come in.

Stay anywhere else but here. The most disappointing stay I've ever encountered at a hotel by far…read more More cons outweighed the 1-2 pros for this hotel and I'm being generous. Based on info, they are going to be remodeling in the near future but not soon enough. They need to tear down this place and start from scratch. Side note, our family spent A LOT of money to stay here for the weekend of the Indy 500. Third floor 2 bedroom suite. We don't expect a 5 star accommodation but people who work here/and or own this just don't care about the hotel or the guests having a good experience. Notes 1. Our 2 bedroom suite smelled like mold when we walked in. My hubby determined that an animal had peed on the carpet and/or the dishwasher standing liquid that was sitting on the bottom of the dishwasher was also maybe the culprit. 2. I opened up the dishwasher which had dirty water at the bottom, could the smell be from that? 3. Water was leaking from the shower onto the tile floor. I closed the shower curtain while I was showering so that was strange. 4. Couch is lopsided and cushion extends over the side. Not comfy. 5. I guess housekeeping only comes after 3 nights at the place. When they did come, they just dropped off towels. They didn't do anything else. They didn't make the beds, etc. 6. Breakfast was okay. Nothing over the top. A very small breakfast nook for the amount of hotel rooms. 7. Pool was closed so you could use the pool across the parking lot at their sister hotel. That pool needs a remodel as well. 8. The curtains were damaged. 9. The beds were so soft and old that every time my hubby moved in the bed, I felt it. 10. Closets doors. One room was missing one of the closet doors while the other closet was completely broken so trying to get to the hairdryer out was an act of Cirque du Soleil. 11. I was about to use a peeler in the kitchen but it was all rusty. 12. The chairs at the dining room table had nasty markings that looked like snot all over them. 13. When I went to take a shower the first day, the shampoo container was completely empty. That was fun. Positives: the tv worked and my son ate fruit loops at breakfast.

Decent location in Carmel across the way from Springhill Suites (also Marriott). I hate the…read moreroundabouts in this city btw! Older property but rooms are spacious and comfortable. Efficient, friendly front staff and they have a breakfast.

DO NOT STAY HERE. If…read moreyou have to leave early, be aware that this hotel may still charge you for the remainder of your stay. I checked out three days early and was told I would still be charged. I have stayed at many Marriott properties and have never experienced being charged for unused nights after an early departure, especially when the hotel appeared to be fully occupied. My biggest concern was the customer service. Ashley, the manager, was extremely difficult to reach. I had to call from a different phone number before anyone would answer, which was frustrating and unprofessional. When I finally spoke with her, she was rude, dismissive, and condescending throughout the conversation. The hotel kept more than $700 in charges for nights I did not stay. While I understand that policies exist, I expected a reasonable conversation and some effort to address the situation fairly. I contacted Marriott Corporate and was told there was a note claiming that I had been rude to the staff. I found that surprising because I never raised my voice, used inappropriate language, or acted disrespectfully. I even encouraged them to review any available video footage and recorded phone calls. I simply wanted the matter handled fairly. It's disappointing to see multiple reviews mentioning similar concerns about management and staff attitudes. This experience reflects poorly on the Marriott brand. I travel frequently and know many families and teams who visit Indiana each year for sports events. Based on my experience, I cannot recommend staying at this property.

All in all a pleasant experience here when I traveled for work earlier this month. Fairfield is a…read morealways a sure bet when traveling and this location was no exception. Check in was seamless and the room was good but could have used some updating (air conditioner was loud, coffee maker was missing a piece, etc.). I slept like a rock thanks to the black out curtains and visited the free breakfast each morning. I like that they have something different each day at breakfast and the coffee was flowing non stop, as it should be! My only complaint about the breakfast scene was the acoustics in the lobby and breakfast area were not good. Theres paneling on the floors so the echo is loud and you have every single footstep, roller suitcase, etc. The attendant had the tv on really loud every day so it was a little hard to think over that. Gym is right next to the front desk and faces the road so you can see people walk on by. I visited a few times and was happy to get a great sweat session in! This location is stellar, very walkable to a number of restaurants and shops. I would walk every night after dinner and felt completely safe when I would go to Meijer each night (I don't live in the midwest so its a luxury for me)!)