There is something about being in the mountains that rejuvenates the soul. I was impressed with the quickness and efficiency of check in. The dining area is family friendly and spacious. My room was a corner unit next to the steps which was perfect. I was impressed by the staff friendliness and knowledge. Ms Donna was a great help with breakfast. My room was comfortable and adequate size for more than one person. I extended my stay and informed staff of needed items for my room. When I returned it had not been provided. I had to make my request known again and wait for said items. There is plenty of parking and located by the interstate. read more

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This is an older property and very much in need of renovation. It is built on a steep hillside, with parking areas terraced along the side of the building. Outdoor stairs are crumbling and hazardous. The pool is closed and an eyesore, and this was in July! On the positive side, our room was clean and quiet and the front desk agent was polite, friendly and efficient. read more

Gross ..disgusting...dirty ....old ... No one cares ...horrible breakfast don't stay here ... I got bedbugs and rashes ...dirty old run down garbage dump !!!Christine the manager is useless ...fake names at the front desk so they wont be recognizable in reviews . Pathetic read more

Avoid the Hampton Inn White Plains/Tarrytown at all costs. This property is in a state of severe physical deterioration and represents an active health and safety liability for any guest. For three consecutive days of our stay, we repeatedly warned the front desk that our room's toilet was malfunctioning. Our warnings were completely ignored. On our departure morning, right as we were trying to leave for an early flight, the system completely failed. Wastewater backed up and flooded the entire bathroom floor, leaking heavily onto the bedroom carpet. It was an absolute biohazard. When confronted, the front desk team explicitly admitted to their negligence in writing, texting me: "We understand your frustration, especially after reporting the issue multiple times and not seeing it resolved." Beyond the plumbing disaster, the staff is deceptive--texting us that the room was fully serviced when they actually left us completely without basic amenities like toilet paper. The property itself is filthy and falling apart. The elevators were caked in dirt, entry steps were littered with trash, and the outdoor concrete structural staircases are severely cracked, rusted out, and actively crumbling down, lazily blocked off with basic hazard tape. This stay was an absolute nightmare and a blatant violation of basic public health and hospitality standards. I am actively disputing the full $585.00 transaction through my credit card company for gross merchant negligence. Do not risk your health or safety staying here. read more

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This place is an absolute dump. I was trying to save money because its a little cheaper. But when I got there I felt scared. The parking lot is all weird, very dark and cement broken up up along the stairs. I go inside the place, I walked out and went to a different hotel. read more

What a horrendous experience. 1. No housekeeping for four days (as of 1:30pm on the 4th day) 2. Commercial dryer in the hallway for the entirety of my stay, but not being used 3. Plunger stored next to third floor ice machine 4. The only microwave on the floor on the opposite side of the same ice maker with wet towels on the floor and plugged into the same breaker 5. Ran out of coffee packets for the rooms. (Only had decaf) 6. Peloton cycle in the fitness center had a very loose seat, handle bars, stripped adjustment lever for the seat, and no internet connection to access classes (I have my own account) 6. No lights whatsoever under the lobby canopy, creating a safety hazard after dark. I brought all these concerns, except for the peloton to the attention of the front desk, staff, and absolutely nothing was done. also, I'm not a prude, but if I am not allowed to smoke in my room, then they should not allow someone to light up a joint in their room... The smell was clearly evident from the hallway. read more

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unacceptable experience during my stay on May 30, 2026, at the Hampton Inn White Plains/Tarrytown located at 200 W Main St, Elmsford, NY 10523. I am frankly mortified that this property operates under the Hampton Inn and Hilton name. What I encountered was not consistent with any reasonable hotel standard, let alone the "100% Hampton Guarantee." The conditions were so poor that the stay felt both distressing and uninhabitable. The room itself was in deplorable condition. The carpets were heavily stained, the electrical outlets were unreliable, and the television did not function at all. The bedding appeared visibly dirty, raising immediate concerns about sanitation. The bathroom was worse, with black buildup around the tub drain and visible mold forming near the faucet. Basic necessities were neglected--there was not even sufficient toilet paper provided. The issues extended beyond the room. The shared ice machine area was infested with moths and other insects, and a microwave had been haphazardly placed on a chair nearby, creating an unsanitary and unsafe environment. The view from the room overlooked what appeared to be a roof that has not been maintained or cleaned in years, further reflecting the overall neglect of this property. What is equally unacceptable is the complete lack of support from staff. After 5:00 PM, there was no maintenance available, no possibility of changing rooms due to the hotel being "fully booked," no offer to relocate me to a nearby Hilton property, and no supervisor available to address the situation. I was left without any meaningful assistance despite the severity of the conditions. This experience was not only disappointing--it was genuinely distressing. I felt uncomfortable remaining in the room and deeply frustrated that a brand I trusted would allow such a property to operate at this level. Given the rate charged, this experience felt exploitative and entirely unjustified. read more

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We needed a little more room ; so we opted to stay in the Hampton Inn which is 5 minutes from my home ... this saved on our sanity. It is about 150-200 per night . You can join there rewards and accumulate points and bank free rooms with different tiers of perks .the king bed was comfortable; which was the important part the shower was stocked and the massage shower head was perfect . My other half and I took our time in. Morning enjoying our peace watched tv ; took part in the complimentary breakfast served with coffee tea juices ... eggs were decent sausage might have been jones stage had pancakes muffins waffles ; a pretty good spread with some fragrant fruit and yogurt and cereal...decent .We will be back we enjoy the break and staff is really cool . read more

Hampton Inn White Plains/Tarrytown - The complimentary breakfast - Hotels Near Me - Elmsford, New York

This place is really awful. It's old, dated, and dirty--and I mean dirty. The hallways, the stairs, the rooms, even the beds felt unclean. I honestly don't think my sheets were changed. The bathrooms were worse: shelves ripped off the wall, sinks unclean, and everything just felt neglected. The parking is unsafe. Not just the steep, awkward hill, but also the lot itself, which had constant activity--people hanging out, even a food truck. It didn't feel secure. If I had the option to change hotels, I absolutely would have. My advice: stay at the Sheraton instead. This does not represent the level of quality or cleanliness you would expect from a Hilton hotel. read more

I have been staying here a few times over the past 5 years. Many issues which have not been addressed and they are setting themselves up for a lawsuit when someone falls down stairs that are crumbling on the edges. The steps are outside from the upper level of the parking area. They have no light on the sign at the bottom entrance. Our room had a patched hole in the ceiling which could have hit me in the face had my wife not stood on the bed to press it and have a large piece fall in to her hands. The front desk was nice and agreed we deserved some type of compensation, points or no charge for room, but have not gotten that far yet. Totally besides the point as the bathroom area needs updating and the overall property is dated and not very clean in some areas. read more

Hampton Inn White Plains/Tarrytown - chuck of mortar form first attempt of a patch job. - Hotels Near Me - Elmsford, New York

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Easy check in and check out. Nice room, quiet, and very clean. Bathroom was on the small side, but there were only two of us. Booked the double queen room; bed was comfortable and room was fully stocked with all the necessities. Their free breakfast was available and 24 hour coffee/tea bar with snacks. Convenient location if you're visiting Sleepy Hollow or nearby places. read more

The hotel was a quite rundown and seems like it's built for a long time already. The window was 1 layer glass which was not weatherproof at all. The room was spacious but bathroom was a bit small. The service was amazing though, which makes up the hotel being so old. The reception is very helpful and they have free breakfast. Only 1 restaurant nearby and 1 convenience store. read more

Hampton Inn White Plains/Tarrytown - Hotels Near Me - Elmsford, New York

I've stayed at many Hampton Inns and Hiltons, this property is truly in need of a complete face lift. The toilet in our room just kept flushing and eventually we realized that the handle was loose, which was causing the chain to get caught in the tank. How this wasn't noticed and fixed prior to our stay is odd. It was a really easy fix, too. We just tightened the handle and viola! it was fixed. The bathroom itself was "clean" but definitely not sanitized clean. The room was basic. No dresser to put our clothes. We had to live out of our suitcases for 3 days. Breakfast was fine. Not as many options as most other Hampton Inns. I brought my own non-dairy milk because I had a feeling that they wouldn't have it out. read more

This place has become a total shithole! The toilet backed up, maintenance came and plunged and DID NOT clean anything up! Left wet towels on the floor. I've stayed here many times but never again. They don't even have smart tvs and the breakfast was none existent ! Bruised apples, no waffles, no hard boiled eggs. Just crappy precooked egg beater omelets disgusting read more

this is a very unsafe hotel specially during the night. you can park at the hotel at your own risk but don't expect find the same before and after. it's almost ran like a shelter, at night there is guy at the front desk who is generally drunk or in high with drugs . we had the worst experience ever staying at this hotel on top of hot had no electricity for whole night and they simp didn't care. read more

Refurbish needed!! Start with lighted sign off highway!! Location convenient but that's where good stuff ends! God help you if you are paying the $75 extra for your pet because get ready for one of the worst rooms. Shower old and disgusting. Could not use it. Breakfast was not like the other HI's we have stayed in. Depressing! read more

Littered hallways. Moldy/ musty smell in room.Dirty carpet in room. Had to wipe the bathroom down with wipes I had. Soap dispensers were empty. Holes in dirty lampshades. Stains all over the small sofa. Mold spots in shower. Loud road noise. Terrible, unsafe, crumbly, dark, poorly maintained parking lot. Very steep steps to enter the lobby. Based on cleanliness, did not dare eat breakfast. Don't stay here.Wished I'd read the reviews. Trusted the brand and location. If I could have, would have given no stars. read more

They have put a lot of lipstick on this pig. I have stayed at many Hilton properties, but this one's pretty bad. Dirty room, elevator broke, dirty bathrooms, leaks that have been painted over, the list could go on. I'd look for a different Hilton property until that get some things fixed. read more

I had a service dog with me and according to ADA you cannot limit a disabled person to a non ground floor room. I was put on the 3rd floor with the option of that or canceling my reservation via Adam. Employee Ben tried to get me to pay for service dog. Found pubic hair in tub, an outlet for charging phone didn't work, broken lamp metal piece in room, no laundry bag in closet. Ben and Adam were not accommodating. I won't stay there again. Awful place for a dog as there is minimal grass and hotel is on a hill. read more

Dirty room. smelled of must/mold? (found some on bathroom ceiling) - random splatter of who knows what on the walls, picture frame. window sill had dirt and dead bugs, carpet was stained, chair was stained. only spent one night thank goodness or I would have demanded another room. window opened to roof access with 0 safety features and it was obvious people had gone on the roof to drink or have coffee or whatever because there was garbage all over the roof. also, PLEASE put a safety feature in the rooms overlooking the roof because anyone, including kids, could open that window and literally go onto the roof and god forbid fall. hotel advertises a pool- the pool had a cover half on and seemed like it hadn't been used in years. breakfast was ok- the person working (7/28 in the AM) was very sweet and accommodating. only plus is that it was dog friendly so we could bring one of the dogs. would not ever go back or recommend, ever. read more

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We stay regularly in Hampton Inns and this is one of the shabbier ones I've seen. The site itself is poorly marked even though the building is visible. There is no light on the ramp where you enter -- there is a Hampton Inn sign but it has no illumination so we missed it. Then once you're up on this steep ramp there's no indication that you're supposed to go higher up to find the parking lot so we ended up carrying our luggage up a steep flight of stairs. Once inside the building looked fine but our room had the tiniest bathroom I've ever had in the Hampton Inn and it was awkward to shower. Also, no shampoo or conditioner in the containers that are mounted on the wall in the shower. Oh, and on our way out the cleaning lady was yelling "shut the fuck up" at a dog that was left behind his room. Classy. I like this chain a lot but this lication was poor. read more

We stay in Hampton Inns several times a year. They're pretty consistently clean, convenient, comfortable and generally affordable. Thats the brand's value proposition, and it usually delivers and sometimes pleasantly surprises. This location was a bit of an exception. Oh, it is convenient and reasonably priced, but something just felt a little off. Maybe it is just a little tired. Some examples. Our bathroom had some wall/ceiling issues, there was a missing hook on the bathroom door, our desk chair was stained, and plenty of scuff marks or other issues with hallway walls. The breakfast area was clean, and it offered the standard Hampton selections. I would have loved to seen some brown sugar or cinnamon for my oatmeal, or perhaps wheat bread for toast. As long as the price is right, I'd probably stay there again if I was in the area, but I hope management sees this review and takes note. read more

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This hotel is in a good location, just off the freeway and a short drive to downtown White Plains and other Westchester cities. It's reasonably priced, and popular, with lots of visitors during my stay. That said, it shows some age and wear from all that traffic and feels a bit used. read more

Waitstaff was very nice and accommodating. The reason I am giving this location 3 stars is due to its location. Just very disappointed to see it wasn't very ADA friendly. Stairs everywhere! I had heavy luggage and the closest ramp was far from the check in and unloading area. The smoke detector is very sensitive which is good, but also not when I was trying to warm the room up to 72 degrees. Immediately after raising the temperature the alarm beeped and it smelled like smoke! Was very sketchy. I'm not sure I would stay here again read more

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I have stayed in many Hampton Inns over the years, and this location is on the lowest rung of their ladder. I'm surprised Hilton Allie's them the free reign to operate with such low standards. It is in dire need of a total refurbishment throughout, from carpets and walls to sidewalk pressure washing. Getting in extremely late at night, I requested a late check out, and was granted a noon check - that latest the agent said they permit. I thanked her and hit the sack. At 10:40 AM, without a knock or warning, a housekeeper walk right in on me while I was still in bed. Tired and loopy, I forgot to double latch the dead bolt. She apologized and left. I told her I had a noon check out, however, around 15 minutes later, another housekeeper banged on the door and woke me up again. Once again I explained I had a noon check out and she left. At 11:30, for the third time a male voice knocked on the door and shouted "Housekeeping". My response was likely rude, I yelled, "Really?" And told him I had a noon check out. There was no way to get any more sleep, so I packed up and left. Trashy view outside my window. The tiny fridge didn't keep anything cold, so I threw out my perishable groceries. I was please to find out they have a guest laundry with one washer and one dryer. The sign said the hours were I think 9 AM to 11 PM, but the front desk agent told me I could use it after midnight. I took the elevator to the basement and was overwhelmed by a horrible smell when the elevator door opened. In need, I went into the laundry room, and did my laundry. $2 wash and $2 dry. Pretty typical pricing. Equipment worked well, and room was somewhat clean, if you could ignore the smell. There are a number of very nice hotels in this neighborhood, for considerably less money. I would not stay at this location again, or recommend it. read more

Hampton Inn White Plains/Tarrytown - Trashy view from hotel room window. - Hotels Near Me - Elmsford, New York

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The worst two nights at a Hilton since we have stayed at this brand for nearly two decades. HUGE disappointment and they have not rectified the issue using the Hampton guarantee. It has been over two weeks since our stay. Knowing that Hilton is always our first choice now leads me to making sure that the hotel is corporate and not a privately owned site. Their management and staff had so many excuses for waking us up at 12:30 am to see if someone was in the room since their computers were down or the new system not working. That was only one part of the mishaps. Ugh. read more

Looks good from the outside, but the rooms are dingy and old and feel dirty. In general Hampton Inn breakfast are lacking, but this one takes the cake. Just look at all the reviews and then make your decision. read more

I did not check the reviews of this site prior to booking. I have always had Hampton Inn as a default property and have never had a disappointing experience. This hotel is very run down. When we were checking in the fire alarm went off. It was clear by the casual reaction of the desk personnel that this was not an unusual occurrence. It took at least 10 mins for fire dept to respond and about one minute to turn off the alarm...no evidence that there was an inspection of the property. One of the elevators was broken. Our room had an odd smell that I associated with "wet dog." Carpeting adjoining the tile near the elevator on the third floor is loose and a trip hazard. While our room and bathroom was "clean", it was certainly not deep cleaned. The workers cannot be held responsible for this poor property. Hilton should be embarrassed! I will definitely hesitate before staying in a Hampton Inn again. This was certainly not worth over two hundred dollars for a one night stay. read more

This hotel is a disgrace . It is not kept up at all or clean . Thankfully we were only there for a day and a half otherwise I would have requested we be refunded and have left . I should have known it was going to be an issue when we were checking in and there was a woman sitting under the no smoking sign right next to the entrance smoking pot. The front desk employees did spray the area and the man who checked me in was friendly and provided us with extra towels and blankets . The room didn't have a dresser so all clothes had to be hung in the closet which I didn't use and just kept them in my suitcase . The bathroom didn't have proper ventilation there was a vent but no fan so I'm sure mold is an issue . The grout from the shower was literally peeling off when the shower ran . There was a ring in the bathtub and hair on the wall in the shower . One of the lights didn't work in the bedroom as well which was a minor thing considering the rest. It was our first time in the area and this was recommended on the hotels app( which I highly recommend you change ). We normally stay at Marriott when vacationing but this somehow managed to sadly have better reviews . DO NOT STAY HERE! read more

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If you want to be tortured this is the place for you. The front desk is rude and customer is always wrong if there's a miscommunication. The front desk women think they are better than everyone else they shouldn't work in customer service industry at all. I don't need to be judged checking into a hotel to relax. No thanks. read more

Hampton Inn White Plains/Tarrytown - Upset because I didn't want to sleep in this room where the heater was filthy. No thanks - Hotels Near Me - Elmsford, New York

First, being a Diamond member! This was not a very impressive place to stay! The welcome to the hotel was not there. The Recognition for being a loyal member was not even considered. The room was clean but it lacked a lot of maintenance. read more

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The only reason this place gets one star is because I can't leave zero... I stay in a lot of hotels and the Hilton brand is my go-to, but this has to be one of the worst hotels I've ever stayed in. The place is old and run down, the bathroom is disgusting, breakfast was literally ice cold despite me being the first (and only) person in the lobby, pillows are flat, towels are small and anti-absorbent. Very disappointing. Do yourself a favor and stay elsewhere. read more

Hampton Inn White Plains/Tarrytown - Hotels Near Me - Elmsford, New York

I was not welcomed as a Diamond member, I had to ask for a bottle of water at checkin. This Hotel needs to be completely remodeled, updated, and kept clean. read more

This hotel is a DUMP! You'd be better at a YMCA than here. If you want a run-down hotel for over $300/night than this is your place.

Hoo boy. The hotel was undergoing some kind of weird emergency reconstruction of the overhang in front, which colored what ought to have been a standard above-average Hampton visit. The beeping of the trucks doing this work meant I couldn't nap during the day, and the banging of somebody working on the plumbing woke me up prematurely on consecutive days. Combined with the very, very noisy doors (they don't have arrestors for some reason on room doors, so they slam even if you just let them close a little on their own) it meant I really didn't get any good sleep. Normally that automatically reduces a hotel review rating from me to two stars, but the rate was very cheap, the staff were typically excellent Hampton staff, and the breakfast /lobby area despite being a bit crowded was well-tended. Breakfast was pretty standard but acceptable and the breakfast helper was superbly cheerful. Also a note on parking - because this is tucked on a hill, you pretty much have to schlep your stuff up stairs. Not exactly ADA-uncompliant but pretty bad if you have limited mobility. WiFi was fine, rooms are in that modern recently-rehabilitated on the cheap but they look nice for now mode. Clean. The plumbing was clearly old and in need of replacement, though: our toilet ran unless you jiggled it just so in the middle, and our friends had a sink that stayed stopped up through two days of stay despite entreaties to get it fixed. So...not exactly a rave review, I know, but I'm going to somewhat unusually promote it to three stars with the expectation the construction stuff won't be going on forever and by the time you read this it should be fine, but you are cautioned about the door noise and the car to room situation, and that my stay was actually in the two-star range even with the nice staff. If you want the nice white noise of the highway, get an odd-numbered room; even-numbered rooms face the hill behind it and are slightly less noisy. In all honesty the highway noise didn't bother me a bit, it was all the rattling around that did. read more

I'm a little confused by all the bad reviews. It is a little dated but customer service was the best I've had in a while. TJ and Sheri got me set up with a meeting room to host a meeting for a group of customers. Just overall very accommodating and I would definitely use them again if needed read more

2 stars rather than 1 because the front desk was so pleasant and helpful. The hotel is very dated and needs some work. We both slept less than half the night because the highway noise was so loud, and not drowned out by turning the AC fan on high, but they assured us they can move us to the forest side for the next 4 nights. The smell of pot stench permeated the hallway near the stairwell outside of our room this morning. Our fingers are crossed for tonight. read more

I've stayed here before but was disappointed with the room. For the record this has no reflection on the front desk staff. They are friendly and fabulous. Now for the room, it had a bit of a smell to it upon entering. Room looked like it could use a sprucing up from the rugs to dent in walls, etc. What was really weird was as we are sleeping the sheet came off the bed. When we tried to fix it, it was too small and kept popping off. Bathroom could use a good dusting near the blow dryer and the pull out drawer. read more

My wife and I have been staying at Hampton inns on our trip east and while we were looking for affordable I think we stumbled onto seedy. The gym was small and limited with 3 types of exercise equipment, a flat bench and dumbbells up to 22.5 lb. the pool was opening this weekend the front desk said but we were staying Monday and Tuesday so couldn't verify. The hotel is very convenient to the highway so an in and out one night stay is fine, all the employees were nice and welcoming. read more

This hotel is dog-friendly which is why I chose it for my recent trip to NYC. It was an affordable two-night stay and my working dog was welcomed there. (Just try staying in the city with a dog! Crazy expensive!) The drive to NYC was easy, the hotel was clean and comfortable, the desk staff were friendly. I wold definitely stay here again if I return to the area. read more