In mid-May, I brought several awards to this frame shop to be professionally framed. This is not my…read morefirst time using this business. I have trusted them with framing projects in the past and have always been satisfied, which makes this experience even more disappointing because the level of service appears to have declined significantly. At the time I dropped off my awards, I was told they were a little backed up and that the work would take approximately three weeks to complete. I also paid a $180 deposit to begin the work. After about a month without any communication, I went to the shop to check on the status of my order. I was told that they had received emergency or rush orders that took priority over mine. That explanation was frustrating because I had already paid a substantial deposit and expected my order to be completed in the timeframe I was given. By mid-June, I returned to check on my order again, and it was still not finished. During my next visit in the first week of July, I was given a different explanation. I was told that the frames had been on backorder, that they had recently arrived, and that my order would be completed by the end of the following week. After waiting nearly three more weeks, I returned to the shop today, only to be told that my frames were still not ready. It has now been almost three months since I entrusted this business with my awards, despite originally being quoted a three-week turnaround. What is most disappointing is not simply the delay, but the repeated changes in the explanation and the lack of proactive communication. Throughout this process, I have had to repeatedly visit the shop just to get updates. Being told that "it's just me behind the counter taking orders" does not justify a delay of nearly three months or excuse the failure to keep customers informed. If the original estimate was unrealistic, I should have been given an honest timeframe from the beginning. If unexpected issues arose, a simple phone call or email would have gone a long way. Instead, I have received multiple explanations, repeated promises that the work would be completed "next week," and still have not received the finished product. As a returning customer, this experience has been extremely disappointing. I chose this frame shop because of the quality of service I received in the past, but it seems that things have gone downhill. At this point, I expect a clear completion date and for the business to honor the commitment it made when it accepted my order and my deposit.

I cannot recommend Charles and the team at Peninsula higher. Charles is not the utmost in customer…read moreservice, he has an expert eye for design and has created such a friendly environment that customers stick around for the community. Even though we have moved away, we fully intend to keep sending him all of our framing. The only sad part is that we won't be able to be part of the conversations.

This is our go-to framer in the Hampton Roads area. Framed several lithographs, including some…read morevery large ones, with reasonable prices, great selection of moldings, friendly/helpful service, and good turnaround time. Highly recommended!

From the owner: The Frame Shop & Gallery has been providing quality, custom picture framing and gallery art to…read moreprivate individuals, businesses, corporations, charitable and non-profit organizations since 1968. We have on display over 1300 Picture Frame Moldings and conservation framing materials from the finest manufacturers in the industry, along with framed and unframed artwork from local, regional, and nationally known artists.The Frame Shop & Gallery has a reputation for producing the finest artistically designed custom framed, finished products you can buy. It is our pleasure to help you create and preserve fine art for your home or business.

I took one of my large Black Art pieces here and the owner (4got his name...older man) was patient…read morew/me while I picked out a Matt, and reasonable priced frame. It took a few days for him to put it all together for me...and even delivered it to my apt. B/c it wouldn't fit in my car after it was done. The prices AREN'T that reasonable at all...so this place is one of those places I'd go back to "when I have some extra $$ to spend and wanna try myself"

From the owner: We provide custom picture framing, photo restoration, professional picture hanging, and a broad…read moreselection of ready-to-hang art and gift items. Members of the Professional Picture Framers Association and winners in the 2009 International Picture Framing Compeition.

Fantastic place - helped me pick out a wonderful mat and frame that both looked wonderful and was…read morein my budget! Will definitely be going to them again.

Excellent job and extremely helpful when picking out frame and mat choices.read more

They were the only place I could find that would make changes to a framed piece . Did a wonderful…read morejob . I will use them again.

I had some art "professionally" framed at a chain store and it did not take long for the print to…read morewrinkle. To my dismay, they did not properly dry mount it. I knew I needed a place that gave me true PROFESSIONAL framing...enter Olde Masters Art ' Frame. Their work is impeccable! My signed art was masterfully framed and I knew I found my new art home. They even fixed the one from the chain store for me. And the price? I paid nearly $200 less!!

The paint selection is awesome! Thank you so much for the answering all my questions and I'm sorry…read morethat I have had so many. I highly recommend this place!

I was on the search for a local craft store because I was tired of going to Michael's and Hobby…read moreLobby. Needless to say I will DEFINITELY be back! There's so much to choose from at such a great price! I loved their paint brush selection so much as well as mine are wearing down and they have a big variety to choose from! The workers are so polite with a great attitude and helpful with materials and art tips! I'm so happy I decided to check it out because just found my new craft store in VA!!

Michael's is always my creative happy place and I am so glad that they have finally brought back…read moresome in person classes so this weekend was watercolor cards and this is how the first one turned out! I always think the selection is great and it's my go-to for any creative project or for inspiration

Probably the slowest service one can receive. Two older women on one register struggling to scan a…read moresingle item.

Hobby Lobby has crafts, wreaths, seasonal decor, toys, hats, games, sewing supplies, and much more!…read moreThe place is very well staffed which helps with the long lines . Prices are good. I would say they have so many cool wreaths, colorful and quality! I'm obsessed. I also like the furniture in the entrance. Great for unique home project ideas. I found a few books for gifts too. I think I've mostly bought faux flowers for my house and other occasions. It's been great ! I have had these beautiful faux sunflowers that looks so real.

This is my Wife's favorite store! They have a great selection for the beginner crafter all the way…read moreto the professional. Their prices are reasonable for the quality of the goods offered. The staff is friendly and helpful if you have questions about your project or even some advice.

My mom offered to get my college degree framed for me for a Christmas present. So I looked around…read moreto see where I wanted to go for the framing. I live close to Bernstein's Gallery so I decided to go check it out one day. There was a sign outside the door that stated framing started at $19.99. However, this $19.99 framing was the cheapest looking gold frame - NOT what I wanted at all. The employee who helped me was very nice and took time with me to pick out several framing/matting options. After we got done with all the options, the frame/matt that I picked out was close to $200.00. I'm not complaining about the pricing because I know that framing is usually expensive and that you only get your college degree framed once. He was kind enough to write down all the names and colors so that I could discuss the options with my mom and we could make a decision together. She ended up going somewhere else to get the degree framed, but I'm still appreciative for the time the employee took out of his day to help me make a decision. This store also has art supplies, but honestly I didn't pay much attention to that section of the store.

Came here for a quote for a float frame. A float frame is just the wood frame without glass or mat…read more The owner quoted me $200.00 just for the wood frame. It was shocking. I found a better quality wood frame on-line for $50.00 each with free delivery. Local frame shops should rethink their prices and customer service. I needed 6 frames. As much as I want to support local businesses, in this case I saved $900.00.

For those that don't agree with a service dog to be within the restaurant. You are a selfish and…read moreinconsiderate human being! I dare you to say something in my presence. We will call that life Decision, as a rude awakening! God bess you or not!

This store has a lot of different art supplies and it was interesting to browse through and see…read morewhat all they offer. Cost was a bit much, but I suppose if you're serious about art, then you'd go ahead and pay the exorbitant prices as passion takes money. After all, high prices are the trend nowadays, so why not? Regardless, I feel this was a neat place to visit every now and then. The selection was adequate at least. Warning for potential shoppers, if you make even just one purchase here, you will get ads in the mail promoting this place for the rest of your days.