Ordered the giant castle, and while it did arrive on time, it was unsafe. There was a missing hook on the side net, which caused my child to fall out and land on his head and due to the many small holes in the bounce house, kids kept falling into the side and getting stuck because it wasn't holding air properly. To make matters worse, the driver showed up 2.5 hours late for pickup, smelled like weed, and left us stranded at a city park with four children waiting for hours after the party ended. During that time, no one would answer the phone. Because they arrived so late, I wasn't even able to leave right away to take my child to urgent care, and by the time we finally left, the walk-in clinic was already closed. I should have trusted my instincts and canceled when I first called with a simple question about generators. I asked whether I needed to rent one or two generators, since the website gave no guidance, and the woman on the phone rudely snapped, "Well, what does the website say?" The problem is the website does not mention how many generators a customer may need, which forced me to book the generator separately from the bounce house. On the day of the party, I called again just to confirm they would arrive on time, and I was told they only had me booked for a generator. After I asked them to check with the manager, they came back and said, "Never mind, we have you booked for the bounce house too." That level of disorganization is completely unacceptable. This company is unprofessional, unsafe, and poorly managed. I was even charged the park fee twice. Once for the generator and once for the bounce house. I would absolutely recommend using another company. read more

Terrible company to do business with. Delivered an unsanitary bounce house with pebbles, rocks, and food remnants and had no tools to clean it out and instead asked me if i had a broom. Communication has gone radio silent now that I have asked for these concerns to be addressed read more

I reached out to this business for an elementary school PTA public event. I asked for a copy of their insurance policy, the serial number of the bounce set & the inspection sticker for the bounce house I was looking to book (inspected in March 2025). Our event was in November. I told them in that email I needed that information to apply for a permit. In VA you have to get a permit for an event that is open to the public or on any school grounds. I told them I wanted to apply for the permit before reserving due to the fact they would hold your money for a YEAR if you book & cancel. I was using PTA funds for the event. I then got approved for the permit & reserved everything about 5 days prior to the event. In the reservation they state you have to have electricity run to the house - so we did coming from the school. The business informed me that if I wanted extra attendants there would be an extra charge of $200. We were willing to pay that. When I made the reservation I made it known we wanted this. Day of the event - two guys come & set up & say they were not told to stay. They said they would see if someone could stay - never heard back. When they set up they told us because the house we got had 3 blowers we needed 3 separate outlets for each blower. We figure it out. They leave. Then the inspector arrives. Not only was it dirty & not sanitized, but it had multiple big child size holes in it. Then on top of that the blowers were starting to over heat - mind you this was less than an hour after drop off. The inspector said it was a fire hazard & would eventually catch on fire. On top of ALLLL of that by law if it is a public event they have to legally have a certified attendant stay at all times! The inspector said the business knows that because this is not his first time with this business. So the inspector went the extra mile & we called the business to see if we could get another house over asap. The receptionist said they didn't have to have an attendant & they were unaware it was for a public event - WHICH SHOULDN'T MATTER - because the blowers were going to catch on fire & it had holes & was dirty. The inspector told her he should not lie to customers on the phone because they have to in Virginia. The owner refused to call us back. So we had a bounce house we had to unplug & it sat there through the whole event & children were upset & disappointed. Then if that wasn't awful enough - we asked for a refund due to their negligence. The owner refused to answer my calls or emails - which previously I got a response within a day. So our lawyers got involved & sent them a demand for payment letter. To which they have never responded to. If I could get them a -1 review for every child that was upset over this - they would never be in business again. DO NOT USE THEM!!! Be careful if you get anything for your kids from them. And since they stole money that was for little children - they should refund that money so we can put it to use for the kids. #HamptonRoadsJump #DoNotUseThem #HorribleCustomerService #JustDoTheRightThing read more

I wouldn't use them again. Positives: bounce house was decent. Negatives: late delivery without notice/excuse; bad customer service: woman in the office was rude, cursed at the customer and hung up the phone. read more

I don't usually bash companies or even give reviews, but this place needs a warning to anyone and everyone in Hampton roads. DO NOT USE Hampton Roads Jump This is the absolute worst place I've encountered in a long time. The lady who answers the phone..a completely unprofessional, miserable bitch. So here is what went down. I booked a water slide bounce house with this company for my daughter's birthday. Watching the weather for a few days prior of course, and it kept showing rain and thunderstorms for the day of her party. I called the company 24 hours before (Friday morning, the party was scheduled for Saturday afternoon), and asked about possibly rescheduling to that Sunday. (I called knowing it was unlikely to reschedule, and we'd make the best out of it Saturday.) This wench tells me WORD FOR WORD: "we require 48 hours notice for changes, let me text my boss and see if it's possible. I don't think it is, but maybe we can reschedule for a fee. I'm texting him now and I'll call you back". We confirmed my cell phone number twice for her to call me back. Did I ever get a phone call back? NO. Did I call her back multiple times during the day Friday to try and confirm? YES. No answer. So one would assume your original booking stays the same. HA, no. I call the morning of the party to confirm they're coming at 12, and this miserable hag on the phone tells me NOPE, we rescheduled you to Sunday. Proceeds to ask me why she would have called me back yesterday to tell me that. WHAT.. When I explain it's for my daughter's birthday party, she gave zero shits. ZERO remorse. When I tell you she couldn't have cared less, and HUNG UP THE PHONE MULTIPLE TIMES and refused to answer our calls again after telling me the entire rental is canceled and we weren't getting a refund. Now we're out almost $300, until we can dispute it with the bank...and scrambling to get a bounce house last minute, the day of. DO NOT DO BUSINESS WITH THIS COMPANY. TELL YOUR FRIENDS NOT TO DO BUSINESS WITH THIS COMPANY. Hampton roads jump read more

Hampton Roads Jump - This is some of the calls we made after EMMA hung up on us multiple times. - Party Supplies Near Me - Newport News, Virginia

I won't use them again. They were extremely late to set up and take down. They arrived after the party had started and gave me no notice of pick up time even after being 2 hours late. I've called the office and asked for a partial refund for the inconvenience of not being able to use the bounce house for the reason I booked it but I've not gotten a call back in 4 business days and 6 days overall. Spoke to "Josh" finally a week later after calling/emailing repeatedly. Customer service was AWFUL. He said if I was unhappy to take them to court. That they can't help being late. No time guaranteed or anything. And Josh literally mocked me, a paying customer, while on the phone. I was extremely polite to him and simply pointed out how poor I felt my booking was handled. So. Not only will I not be using them again I'm clearly letting everyone know what to expect. read more

I want to give a ZERO STAR. I literally just had my order cancelled the day of my event. The older lady/ child EMMA hung up on me several times and cancelled my bounce rental. I asked for management and she told me that it's not gonna happen and hung up on me again. I can't contact anyone but her at this time. This is SO unprofessional. I would NEVER EVER USE THEM. Unreal. read more

Buyer BEWARE!!! These people have no sense of how to do business! Dishonest, time wasting and theft are included in my description of this company. DO NOT GIVE THEM DEPOSIT MONEY! Basically they scammed us by asking for a deposit for a bounce house scheduled for June 12 and only to send a message that it is on the way on May 27 (day after deposit was paid). If a business made an obvious mistake, it's in writing, then you would think they would do right by the customer. Not these people... that's why I say it was a scam from the beginning. They never intended on providing a bounce house for that day, instead they are trying to keep my deposit on a made up technicality. read more

Great experience today for my sons birthday. I reserved online 3-4 weeks in advance for 11am-7pm. This was the only bounce house I could find with a good dinosaur. They arrived early to set up and came on time to take it down. Seamless process overall I am pleased and will use it again. Kids had a great time!!! read more

Hampton Roads Jump - Party Supplies Near Me - Newport News, Virginia

I rented a bounce house rental from them and the bounce house arrived to my house filthy and in poor condition. It was not clean and had residual dirt/mud as if it went through a mudslide. The appearance was faded. I was highly upset with the condition of the bounce house. I called the company to express my concerns and asked for some money back and it has been three weeks and the owner/manager will not return my emails. I called the operator service several times to follow up and they were also not very friendly with my complaint. POOR CUSTOMER SERVICE. You pay all this money and get trash. They need to put that bounce house in the dumpster. My issue is still not resolved. I am highly upset and disappointed. DO not order from them! Just awful customer service!!! read more

Overall an easy, fun filled experience for my daughter's birthday party!! Online ordering was super easy and despite being a last minute reservation, they were able to accommodate us all the way down in NC. Will, the delivery and set up guy, was very friendly and efficient. My family will definitely be using Hampton Roads Jump again!! read more

Lol, I called this company on the phone to verify they're not scammers. SUCH POOR CUSTOMER SERVICE! I asked simple questions and the person could not answer them, so it definitely seemed like a scam. But I'm finding them on yelp now, so it seems they're a real company. Too bad the person that answered the phone doesn't have much sales/customer service experience because they lost a potential customer. One question I asked was "what's the mailing address the deposit check should be sent to?". The person sounded confused and said it's on the website. This poor review is for their poor customer service during the quote process, I/my employer didn't even use them! read more

DO NOT USE! My daughter was shocked by faulty wiring from their pump. Luckily she is okay, but could have been very hurt. No one from the business will return my email or phone calls. read more

We rented a bounce house over the weekend for our son's birthday party. Kenny with Hampton Roads Jump contacted us in the morning to let us know when he was on the way. When he arrived, he had the bounce house set up in minutes. The bounce house was perfect. It was clean, free of damage, and most importantly, the kids had an absolutely blast in it. When they came to pick it up, they were in and out in a matter of minutes. The cost was more than reasonable and setting up the reservation online was a breeze. We will definitely be using them again for future events. read more

Just awful!! They showed up so late our party was almost over!! Customer service was disgusting to put it mildly. They didn't care that they basically ruined our party! No concern or even a partial refund! They said "oh well" when I finally got in touch with Josh about them being so late!! So I paid full price for something they didn't even provide! Run away from this company! read more

Great experience yesterday! We looked at several bounce house rental services in the area before going with Hampton Roads Jump. The prices might seem higher than other companies, but you rent for longer. Drivers were extremely accommodating and competant. We will definitely rent with them again and recommend to anybody and everybody. read more

Hampton Roads Jump - Bounce house with slide and wading pool. - Party Supplies Near Me - Newport News, Virginia

DON'T USE, Don't do it. For our Family Reunion I ordered 2 blow ups, a bubble machine & snow cone machine (4 items) from 12 to 5:00 pm. Within an hour all of of their blow ups were on the ground & the bubble machine never worked/turn on, only the snow cone machine works. The delivery was 1 hour & 15 minutes late & the generator that I also rented from them couldn't support the use of all 4 items that I ordered & kept tripping. As a result, NO KIDS were able to get on it as it wasn't completely up for safe usage. When I called the 877# I was told to call the deliver guy, who stated that he only delivers, set up & break down & that he's not an expert on the equipment. Their own contractor/delivery guy stated the equipment was faulty & did a video to show it himself. After 3 days of leaving messages & emailing them, there was no response. Finally after I stated I'd call the BBB & they stated that they inspected their equipment & felt it was fine. However, I don't think that entailed having all equipment plugged in. They don't want to honor us by giving our money back (refund of $716.63, not including the deposit of $152.72). Even the delivery person stated they've had many problems previously & use him as the scapegoat due to their negligence. It's a shame the way they do business & how they treat their customers (see prior reviews). Don't call or use them as you'll be sorry. I'm fighting for my money back now, what a fiasco! read more

Reserved online...received a confirmation. Smooth transaction. They arrived early and picked up on time! I would recommend them and use them again! The bounce house was clean and the kids loved it! read more

Hampton Roads Jump - Party Supplies Near Me - Newport News, Virginia

Omg!!! I wish someone would've warned me!! So I'll warn you. Don't use them! They showed up SO late, AFTER my party started. When I called to complain Josh was NASTY to me! Told me too bad so sad! They absolutely RUINED my party by being SO late and they don't even care! Not even a partial refund for not arriving anywhere close to the time scheduled! Do NOT use them! read more

My company used Hampton Roads Jump last summer for a picnic. They were on time and very efficient. We tried to feed them but they politely declined. They were truly perfect. read more

If I could give zero stars I would. I have never left a review but the customer service from this place is absolutely disgusting. Ordered a bounce house for my sons birthday on June 22nd, guy called me at 11 to tell me he was going to be late to the party which didn't start til 3!! Only to have them pick it up by 7 and still have to pay the same amount?? That's ridiculous. I told him don't bother coming.. good thing I had a backup. They tell you payment is due upon delivery which is a complete lie. They charged my card at 9am that morning. When I called to have it refunded, at first the young girl was really nice and said she'd have the manager call me and refund it. He never called. I have called NUMEROUS times only to have them tell me EVERY time that the manager isn't there. When I asked to speak to a higher up, she told me that wasn't possible. No one has EVER called me back and they still have not refunded my card. Absolute worst customer service I have EVER had. Will never do business with them. read more

I was very stressed out on the date of my event. I was assured by the corporate office, prior to my event, that my bouncer would be at my location 30 minutes prior to my order time, which was 10 am. This meant that the bouncer was supposed to arrive at 9:30 according to the corporate office. Instead the bounce house showed up at 11:10 am, which was 10 minutes AFTER my event started. I called the corporate office 5 times, and each time was told that the driver was only a few minutes away. I put on very large events for a local shopping center. I ordered the bouncer to get to the location 1 hour before start time. This was completely unacceptable! read more

Horrible horrible nasty impatient people. All because I had a few questions, a misunderstanding they refused to set up the bounce house I prepaid for. Mind you this is 2 hours away from my child's birthday party! Nothing hurts more than a situation that affects your child. "Rebecca" the lady I spoke with was absolutely RUDE!!!! She yelled at me, she spoke over me, she was not interested in helping me. And the reason I put "Rebecca" is because she refused to give me her name for 3 mins. So I don't even know if that's her real name. I am very sad that this happened on what should be a joyous occasion for the celebration of my child and his birthday. HIGHLY DISAPPOINTED, HIGHLY RECOMMEND YOU STAY AWAY FROM RUDE IMPATIENT HAMPTON ROADS JUMP! read more