I don't know about the Roanoke office specifically, but the company in general are horrible. Back…read morein 2018 we had to move and couldn't take our security system with us. We were informed that we couldn't cancel the contract but could buy it out. Since we didn't have that kind of money, we agreed to finish paying for the contract, despite not actually using the service. Fast forward to today when I notice we're still being charged. When I called to ask, was told our contract ended in May, and they were charging us month-to-month now. Asked if I could cancel, was told they'd send an email with the form. Asked about a refund. Got rules and regs. Asked for a supervisor, same story. After speaking with 4 people today, and all of them spouting the Sam answers, I demanded yet another supervisor, and was told they'd call me back. I'm giving them until noon tomorrow before I call back. I worked customer service for decades. This kind of pushback is appalling to any company I've ever worked for.

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

Starlink installation Request…read more Very Highly recommended Knowledgable, Professional, Very Respectful Couldn't ask for better!!

David is a professional. He explained everything well and answered my questions. He arrived on…read moretime, and installed my system easily and quickly. I feel certain he will respond to any needs I may have in the future. His fee included everything, no surprises. I highly recommend David!

This company is awesome and Sonny is by far the best salesman I've ever dealt with. There is no…read morepressure at all! He explained the system and the benefits and let me decide what I wanted and then he provided superior customer service! I highly recommend Vector security for your home protection needs as the system itself is superb! Sonny was phenomenal with his knowledge and provided me with the recommendations for my home and my situation. Thanks again Sonny and I appreciate your honesty and your NO pressure sales! Kevin and Elaine

I've used Armor Security for several years and have always received fast, highly professional…read moreservice, even late at night when I needed help with configuring my key panel after a power surge. I strongly recommend Armor for all of your business or home security needs, and their prices are very reasonable for the system that you get when compared with national companies that give the bare minimum systems for the price I see advertised on television all the time. I really like the fact that Armor provided a standard system that covered more areas of my home for less money.

Best experience ever! After having the ring already pre installed in our house, we didn't feel safe…read morewith ridiculous lag times in loading alert videos. By the time they would open, we would already be robbed if that were the case. I did EXTENSIVE searching on every DIY system out there for weeks and decided to search yelp, where I happened to find this local company. I put in an inquiry and they reached out pretty quick, scheduled a time to meet that same week and had my system installed THE NEXT DAY on short notice and right before Labor Day weekend! Tom was a real pro and it felt so reassuring to be talking with one of the owners. We really felt taken care of and like we weren't going in blind or being misled. The system itself is very sleek, not noticeable and extremely easy to use. Even the app looks great! They have many different options for different needs, but definitely don't hesitate if you're on the fence!! I honestly told my husband I felt safer already just by the initial phone conversation!

I was an IWATCH customer for five years. They were a small veteran owned family business and had…read moregreat service. Recently they sold out to a national conglomerate and I quickly became a number. It was a bear trying to get through to anyone that knew anything. I would continually get transferred from person to person to person and never got anyone that could resolve an issue for me. I always paid annually in advance and it was time for renewal. That said I migrated to another company that's family owned and couldn't be more pleased.

Lived most of our lives in California. We had a random opportunity to move to Virginia so we took a…read moreleap of faith and moved to Danville. In California we lived on a ranch in the middle of no where agricultural country. We never had any need to lock the house or the cars. (This is important later) We had just spent a week towing a trailer from there to here. Finally, got the truck unloaded, started putting the bed together so we could call it a night, when we decided to step outside for a smoke break. Like a normal person, I shut the door behind me. It was 8pm and we enjoyed the cool evening weather while swaying in the rocking chairs on the porch. Husband asks if I shut the door and I reply with a snarky, "of course I did" The look on his face made my heart sink. Yup, you guessed it, ALL the doors and of course windows were solidly locked. While he attempted to find a way in, I cried at what an idiot I was while trying to find a locksmith that would come out so late. My first call was to SSS. He was so kind! He was an hour away, had just settled in for his night off but came back to Danville! He showed up exactly when he said he would and had us in the house in less then 5 minutes. He was friendly, understanding, quick and knowledgeable! I highly recommend this company (I'm sorry I can't remember your name‍ Matt or Mike?) Thank you so very much for coming to my rescue last night!!

Great customer service, very helpful and resourceful. Matthew is very friendly and kind and can…read moremost definitely get the job done. Thank you very much. 5 stars all the way.

Reid's won from me before I even picked up my laptop & external drive. In fact, I haven't even…read moreturned it on yet. I trust that I don't need to just now. I entered the shop frazzled & angry at myself over an issue that I thought I SHOULD be able to resolve myself. Charlie was wonderful. She talked me off the ledge and assured me that if it could be fixed, Chris would get it done. Chris and I talked a few days later. He presented me with great options (that saved me thousands) and my laptop was ready when he opened the next morning. Beyond the fantastic service from the entire team and depth of knowledge that Chris posseses, what won me over was the warmth, respect, friendliness and deep trust I felt the moment I stepped through the door. It isn't easy to hand your personal, sensitive information to a stranger. But I knew I was in good hands. When I picked up my laptop, Chris was beaming with pride over a trophy he'd earned for his hardwork. He showed me some of his other work as well. In addition to his custom built computers, the websites he creates were truly top-notch. Mind blown. The quality is what you might expect from a mullt-million dollar comany. And it's not less exceptional for the smallest microbusiness. Never, ever go to a retal chain for computer repair. Or use some from free site builder. Nothing in life is free. But Reid's pricing is very competitive. See Chris & Chalie at REID'S! You will not be disappointed.

Chris is the best of the best when it comes to computer work. This guy is the Jedi of computers…read more Computers cower and submit when he walks by. Not only is he good at what he does he has a great personality and truly cares for his clients. Nestled on the corner of Gilmer and Market St in downtown Reidsville he isn't hard to find. Stop in and tell him Santa sent you.

Good service overall. I had a broke key and they fixed it in like 10 mins working well everything…read moreis good. customer service was excellent.

We had an issue with two doors that needed new hinges and adjusting. Isaac Worsley was the…read moretechnician. He was punctual, courteous, and knowledge. He was able to get both door hinges installed and the doors rehung in a timely manner.

He arrived in good time he came from rural hall I was locked out of car millet street Winston Salem…read moregot job done in no time great work and very nice Man

Very professional and great service. Great to work with all your locks needs and will drive to your…read morelocation very quickly.