An absolutely horrible sequence of caregivers for my disabled mom with early onset of Alzheimer's…read more The incredibly unqualified and inexperienced, 20-something "caregivers" took advantage of my mom's memory difficulties to not to any of the requested care, all the while marking off on their accountability sheets that they had provided the requested care. They sat on her couch scrolling their phones, lied about not having access to the laundry room, and the made her even more afraid to have them wash her hair than she was in the beginning. The office has not resolved my complaints and request for at least a partial refund in over 6 weeks. Visiting Angels basically stole from my mom, whose only income is social security, for the two months we tried to get them to provide the services they promised in the care plan we requested. Run, don't walk, away from their slick sales pitch. There is nothing compassionate nor caring behind Visiting Angels' facade.

As stated by others Ann Arbor management is arrogant and inexperienced. This is not a group of…read morehealthcare professionals that are certified or credentialed. They will solicit a contract and are absolutely negligent in providing service. No care plan written and discussed with the supposed health aide. They are taking on medical care that they are not trained nor skilled to perform, it is simply a money grab. I believe the national company has high standards but individual owners such as Ann Arbor lower the standards and poorly represent them.

Cindy is the best. Needed someone to stay with me a few hours to give my daughter a break. From…read morethe first time I called her to the day I needed her services, she was very consistent in communicating with me. That made me feel very comfortable and secure. She is extremely caring, sincere and dependable. Definitely will call her again if the need arises. I feel like a have a new friend

From the owner: Dependable and trusting medical staffing and home care agency. We provide nurses and CNAs to…read morenursing facilities on a per diem basis. We also provide home care with bathing, hygiene assistance and meal prep along with companion and dementia/Alzheimer care to your senior or disabled loved one. Safety is number one with everyone being CPR certified and background checked. Available 24/7, including holidays. Serving Ann Arbor and metro Detroit area.

My wife fell and broke several bones; she had a triable experience with the rehab facility. We…read moreended up bringing her home. Pennelophy is the angel that maid the slow but steady recovery possible. Pacience, hummer, and skill had us looking forward to the visits.

Received 24/7 care after hip replacement surgery. Very attentive to my my needs, and my dog's…read moreneeds, for two weeks, until my family could take over.

Renee and her staff from Compassionate Daughters answered the call in a desperate time. I was in so…read moremuch trouble, I didn't know how much trouble I was in. They were flexible, understanding and attentive. Thank you for being there for me and my loved ones.

We called Compassionate Daughters Homecare shortly after our mother entered hospice. Renee came to…read moreour house that same day, listened to our needs, and was able to have an aide come that same evening. We so appreciated Renee "hearing" how much we needed night-time assistance, so we could get some rest. Her team member provided seamless care for Mom overnight, quietly and competently, allowing us to be refreshed for the next day. Truly, the name exemplifies the important service Renee and her team provide. A. G. and B. L.

My parents contracted with Home Instead for night service, and there were some real issues. Bottom…read moreline, I would not engage the Ann Arbor Home Instead location's services again, nor would I recommend them to others. Most importantly, they don't have systems in place to ensure that they are providing services. The contract was for 11pm - 7am coverage. One night no one showed at 11. At 11:30pm my father tried to call the 24-hour line, got an answering machine, and no one called back until 8:30 am. It turns out that the aide had overslept and didn't know what to do about it. The 24-hour line was supposedly down, which was why no one called back. If the goal is to provide consistent and reliable service, this was clearly a fail. Additionally, a new aide came by early for "introductions", and time was charged for that early, unscheduled, time, despite there being no indication of such a procedure in the contract, nor was an early arrival requested. On another day, the aide stayed a quarter hour late, not providing care, without having been asked to do so, or needed to do so, and the company charged for the extra time. Lastly, the company indicated that they would contact my parents' insurance as they had worked with the insurance company before and that the insurance company would pay them directly. Despite having a note in my parents' log that the insurance company was contacted, the insurance company had no record of such contact and indicated that they would never pay directly to the aide service. If you are looking for consistent and reliable nighttime care, this is not the place to find it.

From the owner: Home Instead provides personalized, non-medical in-home care for older adults in Ann Arbor, MI. Our…read moreCare Professionals support daily routines with companionship, personal care, meal preparation, light housekeeping, transportation, medication reminders, respite care, and Alzheimer’s and dementia support. We build flexible care plans around each family’s needs, schedule, and preferences so loved ones can stay safe, comfortable, and connected at home. We proudly serve Ann Arbor and surrounding areas with dependable care and clear communication for families. Call today for a free care consultation to see how we can help your family.