From top to bottom, my experience with Biehl Brothers was absolutely phenomenal and one I am glad I…read morepaid the money for. The communication was clear and concise and the quality of work was top notch. I had several estimates done on this project and while I did receive cheaper quotes, none of the other contractors said a word about building codes or doing the job to the letter like Biehl did which, for me, is what really made them stand out and make the decision easy. At the end of the day, I could not be happier with the job they did and would 100% have them back again for a future project. See photos for before and after.

We used Biehl Brothers for our recent bathroom refresh. We had a few bumps along the way, but an…read moreoverall good experience. THE GOOD: * Workmanship. We're very pleased with the quality of the work completed. Good attention to detail. * Personnel. Everyone we interacted with was proficient and pleasant to work with. We had no qualms about leaving home while the crew was working. * Price. Biehl's bid was right in the middle of the 4 bids we solicited. For what we received, I feel that the price we paid was reasonable. * Communication. Biehl tries to use a single point of contact on their staff for all communication. Mine was Brian Jensen. Biehl uses the CoConstruct website portal (and app) to streamline all communication. Co-Construct itself is a nice idea, but has some annoying bugs that affect clients (like us) in real ways. I reported 5 bugs and 4 feature requests to Amber at CoConstruct (not Biehl) on 2018-01-12. All of the bugs I reported were related to messaging. Hopefully they get fixed quickly for future users, as they were the source of several miscommunications between Biehl and me. * Warranty work. We experienced some problems with the humidifier's pressure switch after installation. Biehl sent out a crew member to fix it on 2018-01-19. It worked for a while, but the fix was incomplete, and the problem reoccurred. Another visit is scheduled (free of charge) to make it right. THE BUMPS: * Schedule. Biehl has a policy that they won't leave a job until the customer has nothing more for them to do. The net effect, however, is that if you're the job next in line, your project start date is likely to be delayed. In our case, when we signed the contract on 2017-09-25, we were told that it "might be possible" to have our 2.5-week job *completed* before Thanksgiving. However, the actual project *start* date was the Monday *after* Thanksgiving. Construction started 2017-11-27 and was estimated to take around 2.5 weeks. That estimate was pretty much spot-on (11 working days). However, the shower door wasn't ordered early enough (an oops by Biehl), and consequently it didn't arrive until 2017-12-26. Because of this, the total duration of the job was more like a month than 2.5 weeks. Further, the subcontractor for the shower door (Basco) made several mistakes, and the first two doors they attempted to fabricate did not fit the opening properly. The door wasn't installed until 2018-01-17. 4 weeks of the job were delays caused by subcontractor mistakes. We're actually still waiting for warranty work on the humidifier. By the time that's completed, the entire job will have taken 12 weeks. A good portion of this isn't Biehl's direct fault. * Quoting process. The quoting process was very thorough. In fact, it was more thorough than any of the other 3 contractors who made bids. However, Biehl did not itemize and only provided a cost roll-up (just the total). There were 5 revisions of the quote, and the final revision was $3,042 more than my initial quote. It was very frustrating to figure out what potion of that cost delta was due to selections, things I added, or omissions/mistakes by Biehl. It took many messages and phone calls (over the course of an entire month) to get a clear explanation for the cost growth. $750 was added for bathtub items that Biehl forgot to list on the initial quote, even though they were listed in my selections. Also, several of the selection allowances in the initial quote were very small, including the shower door allowance that was $600 too small. (If your quote has allowances, beware that they may be conservative in order to present a more appealing bottom line.) If we use Biehl again, I will require that the quote be finalized with all selections before any construction work begins. * Overloaded staff. It became clear that our primary point of contact (Brian) has way too much on his plate. So much so, that he was not able to respond promptly when we needed to get in touch. Other symptoms: Brian forgot about several conversations that we had, even though many of them were recorded digitally on CoConstruct. In many cases, it took concerted effort on my part to ensure that nothing fell through the cracks. Additionally, Brian accidentally omitted some items from our selection list, one of which resulted in me having to scramble 45 minutes across town to select grout colors before the morning. A few times, I had to text Brian directly to get his attention on CoConstruct; sadly, he only asked me to repeat the question on CoConstruct (which I had already done). Brian is a smart and pleasant guy--he just has way too much responsibility allocated to him, and that impacted his effectiveness. I hope he can hand off some of his workload so that he can place greater focus on his customers throughout the entire process. SUMMARY: Overall, we were satisfied with Biehl's work. We look forward to inviting Biehl to bid on our next job. I encourage you to do the same.

Damien, Iza and Alex were easy to communicate with, punctual, knowledgeable and efficient…read more They met and exceeded all my expectations. I highly recommend their services. I will be calling them back for future projects.

They answered my email right away. They rescued me from another "handy man" who did not show up at…read moreall. Nice people and very reasonable. I would definitely use them again in the future.

Their work is high quality, and they clearly operate with integrity. Pricing was fair and…read moretransparent, and communication was quick and straightforward throughout. I would confidently recommend them to anyone looking for reliable service.

(Update for June 2024) We've had Cinci Sweeps out for some…read moreadditional work and all the feedback I gave in the original review still holds. Robert did a great job filling cracks and building the parge (protective layer inside the fireplace) while both Russ and Robert completed outside work, replacing the crown, improving the flues and flue caps. As always, communication is top-notch and I would not hesitate to recommend Cinci Sweeps to anyone for inspections, cleaning and reconstruction. (Original review for November 2020): I would echo the other five-star reviews. I cannot say enough nice things. - Russ is a great communicator, taking the time to explain everything - The work is top-notch; our crown looks like new and the craftsmanship was fantastic - They called ahead, arrived on time (with shoes covered and wearing masks) and cleaned up everything when done - You can tell that they absolutely want to do the right thing and make the customer happy - I've already referred them to friends and family In short, Cinci Sweeps is one of the most professional and friendly companies with whom I've had the pleasure of working. I will definitely continue to use them in the future. A++

We had them come out to do an inspection and sweep ahead of the winter. Russell took the time to…read moreexplain the type of fireplace/chimney we had and how to maintain it. He was honest and let us know we could get by without a sweep this year if we didn't want to do it now. I had them do it anyways as we purchased the house and I wanted to start off fresh. Great price and excellent communication/customer service.

Had a concrete walk and patio that needed to be poured and finished. Tit for Tat did an incredible…read morejob! They went the extra mile to ensure the job was done right and exceed expectations. The scope of work and attention to detail made his work a great value. Thanks for your hard work!

l had a cinderblock sidewalk wall repaired by Tit for Tat. They were outstanding in communication…read moreand execution of the job. I would highly recommend their services!

NKY Kitchen Remodelers were awesome and would definitely recommend. Their attention to detail was…read morebeyond my expectations. They made sure everything looked good before the job was done. Also, they cleaned up after everyday of work, which gave us use of the kitchen overnight. They were easy to work with and communicates often. Looking forward to our next project with them.

Great team. Great work. Great price…read more They were honest with me about the work that I actually needed done - nothing more. Our gutters are very hard to access & they took on the challenge. Very fair price. Good communication. Quality work. Will absolutely hire them again.

Professional prompt from start to finish on gutter replacement and cleanup ! Would Recommendread more

i recently had my white vinyl privacy fence installed by this company. They did an excellent job…read more I did multiple estimates and found them to be the most reasonable and reliable. Natalie was an absolute joy to work with. Great with communication and always on time. She was tireless with the installation, and even helped with things like getting compliance paper work with local village ordinance taken care of. And it was getting installed right before that bad snow that took 2 weeks to melt away. She would apologize over and over about the disruption due to the weather. Like she controlled the weather. haha. But it did get installed and I am very pleased with the outcome. The fence product quality itself far exceeds anything you would find at a big box store. I am very happy with the results and highly recommend them.