I am an existing Patient of NEOPS. I would not recommend the one in East Hartford Connecticut for…read moreanyone who lives in New York State as the boss only cares about the distance and will decide for you whether or not it is feasible to drive back and forth for multiple appointments. I even had my insurance company call them and Monica, office manager kept diverting away from the conversation and referring back to the fact the boss won't take patients from New York State even though they accept NYS insurance. Deciding for you what is feasible is highly inappropriate and unprofessional for anyone when patients can't get someone in their state who makes the kind of orthotics that are needed. If your website says that you accept all patients than you have an obligation. I hope they see this and realize that because of their ignorance they have lost a long time customer.

Avoid this Neops office by all means!! Took a relative there for prosthetic device & the…read more"prosthetist" Dave Motycka was inept, didn't know what he was doing & didn't care about the patient or his needs only how much the company could gain from using expensive components. After only 3 attempts he discharged the patient from the office & subsequently had the patient banned from all Neops! With Dave it's basically 1-2-3 & if he encounters any difficulty with your case he'll boot you quickly. You've been warned. Better off going to another Neops location or another company. If anyone has any questions feel free to contact me & I'll supply documentation of experience @ Neops, E. Hartford, Ct.

My experience was frustrating and disappointing. Throughout the process, I found it difficult to…read moreget through to anyone by phone, but Susan and everyone else I spoke with on the phone were generally kind and tried to assist. I spent about six months working on getting custom compression garments through them before giving up, as they seemed to be one of the only local suppliers of custom garments. I knew I might be between insurance plans by the time I could get garments and anticipated that getting custom garments approved by insurance would be difficult regardless. Because of this, I confirmed by phone that I could pay out of pocket for custom compression garments and was told there were even options for payment plans. After spending many hours reviewing all of the available premade garments and their measurements, I knew I would need custom garments. I was informed that I needed to have measurements taken by someone with the company to get the compression garments, so I took time off work to go in and have measurements done. My experience with the person taking the measurements (Kim) was not good. I explained to Kim that I needed measurements to get custom compression garments and understood I would likely pay out of pocket. Measurements were only taken for standard garments. I felt my questions and concerns were not well addressed during the appointment. Kim did not inform me that she was not taking measurements for custom garments, which I understood to be the purpose of the appointment, until I returned with follow-up questions. At that point, she advised that she only took measurements for standard garments to go through insurance, despite my having already concluded that the premade garments would not work due to my measurements and the joints I needed the garments to cover, and that I was okay with paying out of pocket. Based on my experience, I would not recommend this company.

From the owner: Adaptive Prosthetics & Orthotics specializes in fitting patients with upper and lower limb…read moreartificial limbs and custom orthopedic bracing. We also provide post mastectomy products and compression garments. David Hewett CP, BOCPO, President of Adaptive Prosthetics & Orthotics, started the company part-time out of his house in Glastonbury, CT in June 1997. Adaptive Prosthetics is currently located in Glastonbury CT, Hartford CT, Norwich CT, Waterford CT, Providence RI, Pittsfield MA and Bennington VT.

Had an appointment with Maria and she took care of me, had what I needed in stock and was very…read moreorganized for COVID. Contessa is only a medical garment place now - it is no longer wedding dress bras, etc The store was in my insurance network and they are a certified fitter- can't go wrong if you live in the area

NEW LOCATION. Same phone number, same website. New Address is right around the corner, 45 South…read moreMain St, Suite 301. West Hartford CT 06107. (Professional building located behind Dunkin Donuts).

I had torn my ACL and came here quite awhile ago for a brace. Good overall service. Much better…read morethen I thought. I got alot of one on one time and they were overall very professional. The experience, which could have been dreadful, was not bad at all and I am appreciative of that. The only negative is that it is rather hard to get through to them. However if you get their machine leave a message. That is what I did and they did always get back to me. And it is not like I neve r got through but the majority of the time I did get a voice mail. They were also good at reminder calls about appointments. All in all, this was a much better experience then I ever anticipated.

The first Time I visit was about 5-7 years ago and my doctor refieres clinic to get a knee brace…read moreand I was so happy to Hanger on it I Immediately called them to make my appointment The same person that helped me years ago helping today his name is Corey such a sweet and helpful person I would recommend hanger to Family and friends they are so nice ..

I have utilized this facility multiple times over the years for obtaining new LSO back…read morebraces/orthosis. They are a small business but provide exceptional help in fitting you for the appropriate brace. The staff is very friendly and helpful with obtaining insurance approval. I would definitely recommend this business to everyone .

Great services. We have used this facility for both of our…read morechildren in 2016 and 2020 who needed cranial bands due to flat spots in the back of their heads. The staff here are friendly, thorough and accommodating with each visit and appointment. Very informative and understanding as well. I'd highly recommend Hanger if your little one needs a helmet or DOC band as well!

I have been working with the folks at Hanger Clinic in North Haven, CT for the past 14 years. I…read morehave nothing but good things to say about every single person I have dealt with there! Joe Cassella is my current prosthetist and, like everyone else, he goes above and beyond to help me achieve the very best out of my prosthesis! Every time I have had a problem, they have made it a point to get me in ASAP and take care of whatever is needed. This is my place and these are my people!

Extreme difficulty reaching anyone at this company via email or telephone. Have emailed twice and…read morecalled once and left message and no response. Order was placed 17 days ago and still no sign of shipping or any updates. I'm starting to wonder if I got ripped off. If I receive my order soon, I will update this review, but until then, I would not recommend this company to anyone!

Very good experience every time I've been there. Very accommodating. I recommend this place highlyread more

I was recommended by my doctor , I went they did a mold from a cast from my ankle . The brace…read moreshould by with support for my ankle I have to wait a month . The brace came and was the wrong brace they keep trying to a just the brace I keep telling then that the brace is the wrong one. And the keep saying that's the one they the fit it me for and I keep telling then is the wrong one. I show then the picture for the right ankle brace . They tell me I have to wait another month. They call me in a month and tell me that the brace they have is the old one . I tell then to sent back because is no good for my ankle, because I need support on my ankle.

My orthotics for my feet were made last year and I love theme. The service is excellent and…read moreeverything went very smoothly. Very professional staff and very helpful.

Nice clean office. I was in and out pretty quick. Lots of paperwork to fill out as a new patient…read morebut others r satisfied. I will continue to return.

Dr Wagner and his staff are some of the most the kindest, patient, and empathetic people I have…read moreencountered. Back in September of 2021 I went to a podiatrist before Dr. Wagner for heel/foot pain AFTER doing a month of stretches and cold therapy. The doctor said I needed to stretch more do more P/T and buy orthotics from a place she recommended. I asked about an injection and she said the area was too big of an area where I indicated my pain was. I spent the next month in pain before calling Dr. Wagner's office in near tears because of the pain. Every morning until I got into bed at night the foot was so painful. One of my dogs jumped on the bed and grazed my foot I thought I was going to pass out. I call his office the next day and I'm given a SAME day appointment because I'm almost in tears. I'm a big guy, there's no hiding that fact. Dr Wagner never once said he couldn't help me because of my size/weight which is what some practitioners utter first before anything. A full set of X-rays, a diabetic foot check, a nail trim, and then doc says you're gonna walk outta here without a problem. A 30 second injection into my foot in a couple of areas and I'm finished. He has me wait a couple of minutes before putting my shoes and socks on, which he politely offered to help with. I start to hovel out of the exam room because I have been so used to walking like I'm wearing high heels because pressure on the middle and her have hurt so much. I get into the car to start my drive home and realize that I just walked out of the doctors office with my foot fully touching the ground. I start to think, did I just imagine myself walking like that? I am really not in pain or did I just create an alternate reality to block out the pain? I get home, take a deep breathe as I place my foot on the ground and step down from the truck. There's no pain. No. Pain. At. All. I'm walking. Not wincing, not walking on my tippy toes, not thinking about cutting my foot off. Dr. Wagner and his team are amazing!! Besides my other half he's the only person I will allow to touch my feet. This man is an amazing podiatrist and if you need help go see him!