I am an existing Patient of NEOPS. I would not recommend the one in East Hartford Connecticut for…read moreanyone who lives in New York State as the boss only cares about the distance and will decide for you whether or not it is feasible to drive back and forth for multiple appointments. I even had my insurance company call them and Monica, office manager kept diverting away from the conversation and referring back to the fact the boss won't take patients from New York State even though they accept NYS insurance. Deciding for you what is feasible is highly inappropriate and unprofessional for anyone when patients can't get someone in their state who makes the kind of orthotics that are needed. If your website says that you accept all patients than you have an obligation. I hope they see this and realize that because of their ignorance they have lost a long time customer.

Avoid this Neops office by all means!! Took a relative there for prosthetic device & the…read more"prosthetist" Dave Motycka was inept, didn't know what he was doing & didn't care about the patient or his needs only how much the company could gain from using expensive components. After only 3 attempts he discharged the patient from the office & subsequently had the patient banned from all Neops! With Dave it's basically 1-2-3 & if he encounters any difficulty with your case he'll boot you quickly. You've been warned. Better off going to another Neops location or another company. If anyone has any questions feel free to contact me & I'll supply documentation of experience @ Neops, E. Hartford, Ct.

Post surgery brace was provided via hospital. I was initially billed for my copay and I paid same…read moreto DME. A year later I am being harrassed for the original balance and i have their payment receipts to prove it. I can not reach them on their website nd the phone they provided 860-674-1601 is either busy all the time or I am disconneted. Buyer bewafre of this poorly managed provider.

I hardly ever write reviews and mostly I write reviews for outstanding service. My experience with…read moreDME drives me to this exception. My mom broke her pelvis and the care center set up delivery of a jr walker because she is very petite. They delivered the wrong one, which in itself is not an issue, but the lack of resolution and rudeness that followed makes me irate and leaves me utterly befuddled as this is a company that should be helping to ensure the correct equipment is provided to patients. No individual healing from injury or family member providing the care, should have to have to be met with such lack of empathy when just trying to resolve the issue and get the correct equipment for the person in need. The girl's name I spoke with was Britney and she was more interested in interrupting me and blaming me than helping me to resolve the issue. The outright rudeness and lack of caring does not make her a good candidate for a customer service related job. I have no other experience with DME and they might even be a great company, but because of Britney's immaturity in dealing with my frustration which was driven by their lack of service, I will NEVER, EVER use or recommend DME Living Well. Perhaps some training for Britney would help.

I was recommended by my doctor , I went they did a mold from a cast from my ankle . The brace…read moreshould by with support for my ankle I have to wait a month . The brace came and was the wrong brace they keep trying to a just the brace I keep telling then that the brace is the wrong one. And the keep saying that's the one they the fit it me for and I keep telling then is the wrong one. I show then the picture for the right ankle brace . They tell me I have to wait another month. They call me in a month and tell me that the brace they have is the old one . I tell then to sent back because is no good for my ankle, because I need support on my ankle.

My orthotics for my feet were made last year and I love theme. The service is excellent and…read moreeverything went very smoothly. Very professional staff and very helpful.

Had a great experience shopping in this store; they had a great selection compared to other places…read morei have tried in the past. Love how they worked directly with my insurance company prior to my appointment so they knew what i could get and what i would need to come out of pocket for. While It is frustrating that you need an appointment in order to shop, it is because of the paperwork necessary to work with the insurance companies. Maybe they should offer one night a month where people can just come in and browse and try things on ? I left with 3 prosthetics and some bras and some tank top/camisoles. The staff was very accommodating with trying different styles and sizes. The only reason i didn't give 5 stars is because of the limited hours but part off that could be due to Covid, not certain. Wish they would accommodate browsing and trying on things without an appt or after an appointment because i didn't have time to look at the bathing suits so ill have to make another time to go back.

Initially, this job may seem very appealing. The owner/manager of this small company offers $20 an…read morehour starting. This is due to the fact that she cannot provide any benefits or health insurance. I was hired here as a full-time receptionist and was told I was "doing well" for weeks, and, with no warning, was suddenly fired via text message in the middle of my shift on a random Tuesday. The owner cited my "bad work ethic" as the reason for my termination. Said owner also called out at least once a week and up to three times a week during my month and a half at this job. She also took advantage of her long-term employee to complete her work for her on days she decided to call out. Before my sudden termination, the manager gave me no warnings, write-ups, or feedback that wasn't positive. Although the pay is desirable, I do not recommend employment here. The manager has total control and there are no checks-and-balances due to the small nature of the company. Your day to day will be met with passive aggressiveness, oversharing about her personal life and endeavors, and no strict training plan that leaves you with no real tasks to do for hours (which the manager caused and then fired me for, despite me asking for more things to do). The owner also mentioned having "bad experiences" with turnover. That should've been a red flag for me. I truly wonder why she had these experiences... Overall, this was a bad job and I regret applying here.

My experience was frustrating and disappointing. Throughout the process, I found it difficult to…read moreget through to anyone by phone, but Susan and everyone else I spoke with on the phone were generally kind and tried to assist. I spent about six months working on getting custom compression garments through them before giving up, as they seemed to be one of the only local suppliers of custom garments. I knew I might be between insurance plans by the time I could get garments and anticipated that getting custom garments approved by insurance would be difficult regardless. Because of this, I confirmed by phone that I could pay out of pocket for custom compression garments and was told there were even options for payment plans. After spending many hours reviewing all of the available premade garments and their measurements, I knew I would need custom garments. I was informed that I needed to have measurements taken by someone with the company to get the compression garments, so I took time off work to go in and have measurements done. My experience with the person taking the measurements (Kim) was not good. I explained to Kim that I needed measurements to get custom compression garments and understood I would likely pay out of pocket. Measurements were only taken for standard garments. I felt my questions and concerns were not well addressed during the appointment. Kim did not inform me that she was not taking measurements for custom garments, which I understood to be the purpose of the appointment, until I returned with follow-up questions. At that point, she advised that she only took measurements for standard garments to go through insurance, despite my having already concluded that the premade garments would not work due to my measurements and the joints I needed the garments to cover, and that I was okay with paying out of pocket. Based on my experience, I would not recommend this company.

From the owner: Adaptive Prosthetics & Orthotics specializes in fitting patients with upper and lower limb…read moreartificial limbs and custom orthopedic bracing. We also provide post mastectomy products and compression garments. David Hewett CP, BOCPO, President of Adaptive Prosthetics & Orthotics, started the company part-time out of his house in Glastonbury, CT in June 1997. Adaptive Prosthetics is currently located in Glastonbury CT, Hartford CT, Norwich CT, Waterford CT, Providence RI, Pittsfield MA and Bennington VT.

I had torn my ACL and came here quite awhile ago for a brace. Good overall service. Much better…read morethen I thought. I got alot of one on one time and they were overall very professional. The experience, which could have been dreadful, was not bad at all and I am appreciative of that. The only negative is that it is rather hard to get through to them. However if you get their machine leave a message. That is what I did and they did always get back to me. And it is not like I neve r got through but the majority of the time I did get a voice mail. They were also good at reminder calls about appointments. All in all, this was a much better experience then I ever anticipated.

The first Time I visit was about 5-7 years ago and my doctor refieres clinic to get a knee brace…read moreand I was so happy to Hanger on it I Immediately called them to make my appointment The same person that helped me years ago helping today his name is Corey such a sweet and helpful person I would recommend hanger to Family and friends they are so nice ..

I called to make an appointment to get a Ritchie brace, sight unseen, he started telling me over…read morethe phone he had something better. I told him I trusted the orthopedist and I would like what the dr. prescribed. When I arrived for the appointment I was given voluminous paperwork to complete. He ignored what I told him over the phone and kept badgering me to get a custom brace $$$. He needed the extra info on the paperwork and the info he kept pumping me for, to justify to the insurance company the more expensive custom brace, which I repeatedly told him I did not want. He was relentless, keeping me there for almost 2 hours. He took my old brace and was twisting and bending it until I yelled at him to knock it off. When I got home, I called my dr. who confirmed I did not need a custom brace and echoed what I thought; he was trying to rip me off. It is very aggravating to be ignored, disrespected and taken advantage of by a local business. Caveat emptor!

I am an OT who has never been on the receiving end of an orthotic until this week following a…read morelumbar fusion. I was measured two weeks prior to surgery for a LSO to provide support and limit mobility post-op. True to their word they were at the hospital the morning after my surgery with the orthotic in hand. Gently helped log roll and apply to ensure proper fit.. It can't say enough good about the experience. Orthotic fits like a glove, is as comfortable as can be considering, and provides just the right amount of stability to get you moving after a scary procedure. I have seen other orthotics that seem like a more one size fits most. Not the case here. This is more like cinderella's slipper-one of a kind and made just for me.. Thanks Altman!