If only I can give zero rate. The office has terrible customer service, they're rude, never return…read morethe phone calls.

I dropped them after Lynne Malone left. So incompetent. Never return calls and are not…read moreknowledgeable about insurance or for that matter my needs. You think they would have past documents to refer to - could not figure out what they were doing

Great service!!! They were even able to reduce the cost of my home insurance. Easy transaction…read moretoo. Very happy.

I have been a client of this agency for many years (formerly Foundation Insurance of Florida). I…read morehad called them as my auto insurance was up for renewal and asked them to please see if there is another provider with a lower rate. I was told that Travelers had the best rate. I called other insurance groups as well as Progressive .....same coverage for $480 less every 6 months. To think that I trusted them to help me and give me the best service only to not be looking out for my best insurance rate. To the people that I recommended this agency to, I apologize.

Very Disappointed especially as I am already a client for my Homeowners Insurance as my former…read moreinsurer retired and I guess Kirstein purchased their book of clients. I was inquiring about car insurance as my renewal was about 5 weeks away. I spoke with Jessica as the owner wasn't available. Eventually she asked me to send her a copy of mine and my wife's drivers license which I did the next morning.......Four weeks later nothing. No return calls to my calls to her, no information at all and not a return call from the owner either......maybe they have just gotten to big!!! Jay Meitchik

I have a home that is not easy to insure- historic home, STR rental in the back, pool. Kirstein…read moreInsurance was able to save me $10,000 from my previous policy. i highly recommend. Always responsive.

I discovered a water leak in my condo after being away for awhile. You can imagine the damage of a…read moreslow, long term leak. Florida Peninsula sent their agent Scott Nathan, only hours after my call. Scott carefully inspected everything, and before the day was over, had everything completed to finalize my claim. Scott was polite and more than helpful, greatly helping to ease my stress over the damage. You could not ask for a better agent.

Just got a cancellation notice...Never had a claim ... house has all the hurricane mitigants -…read moreincluding a new metal roof.... I guess they do not want to be in the insurance business. I guess they just want to be in the premium collecting business

Very reasonable premium. Excellent communication and follow up correspondence. Significant savings…read morevs. competition.

From the owner: Commercial Insurance including General Liability, Property, Workers Compensation, Professional…read moreLiability

I would rate this company as zero if it were an option!! They get NO STARS!!…read more Please don't sign up with this company. They are scammers. They'll say anything to get you to sign up, then not follow through with their promises. Before I signed up, I asked the folks multiple times if my HVAC claims would be denied due to a lack of regular maintenance. I was assured that this company "doesn't disqualify for lack of annual maintenance". Yet this is EXACTLY what they denied my claim for. Do yourselves a favor and run away fast from this company's claims and promises. They lie and won't deliver. The customer service is deplorable (practically nonexistent). You're better off dedicating a portion of your monthly budget to savings for repairs and avoiding these home warranty scammy programs. It will cost you much less in the long run. That's what I intend to do. Never ever will I sign up with one of these again and this one's the WORST by far.

My wife and I are in our mid/late 70's and we had an absolute terrible experience with ARW and…read moreKEEPE, the company ARW contracted with. For 3 summer months in 2024, we went with NO Air Conditioning. Obviously, we were unhappy with their "service". 74 days after my claim was opened and after numerous lies by both ARW and KEEPE, we were notified that ARW was going to buyout our claim. 74 days for Seniors without Air Conditioning in the summer is unacceptable. After our claim was opened, it took 17 days to schedule a Tech who diagnosed the problem and said he could not proceed without ARW's approval. It took another 12 days to receive the report. It took another 20 days to get the Tech to return to conduct a Leak Test. ARW contracted "KEEPE" to locate local repair services. KEEPE failed to keep scheduled appointments with us and lied to me about the name of the repair company they said had been scheduled. (No such company was confirmed). Despite my objections to ARW to continue to work with KEEPE, ARW continued to work with KEEPE on my claim. On multiple occasions I was told KEEPE would have their completed report submitted to ARW by the end of the day. These promises were not kept. They continually lied and I made this known to ARW. ARW and KEEPE both showed NO compassion that Senior Citizens were without AC during the summer months. If there was any compassion, it would not have taken 74 days. At one point I was told my "Out of Pocket" to repair my Air Conditioning would be $390. I suggested that it would be a positive gesture for ARW to absorb this out of pocket due to the headaches involved. My suggestion was declined. Once my claim was closed, I twice wrote to ARW and asked if there was any type of compensation they could provide us for the unacceptable length of time for Seniors not having AC during the summer months and for a truly negative experience with them. Both letters were ignored and unanswered. ARW is terrible. KEEPE is terrible. I would not recommend either.

I canceled my services with the company. Maartha( the rep), stated she cant send me a cancelation…read moreemail. Thats crazy

My wife and I are in our mid/late 70's and we had an absolute terrible experience with ARW and…read moreKEEPE, the company ARW contracted with. For 3 summer months in 2024, we went with NO Air Conditioning. Obviously, we were unhappy with their "service". 74 days after my claim was opened and after numerous lies by both ARW and KEEPE, we were notified that ARW was going to buyout our claim. 74 days for Seniors without Air Conditioning in the summer is unacceptable. After our claim was opened, it took 17 days to schedule a Tech who diagnosed the problem and said he could not proceed without ARW's approval. It took another 12 days to receive the report. It took another 20 days to get the Tech to return to conduct a Leak Test. ARW contracted "KEEPE" to locate local repair services. KEEPE failed to keep scheduled appointments with us and lied to me about the name of the repair company they said had been scheduled. (No such company was confirmed). Despite my objections to ARW to continue to work with KEEPE, ARW continued to work with KEEPE on my claim. On multiple occasions I was told KEEPE would have their completed report submitted to ARW by the end of the day. These promises were not kept. They continually lied and I made this known to ARW. ARW and KEEPE both showed NO compassion that Senior Citizens were without AC during the summer months. If there was any compassion, it would not have taken 74 days. At one point I was told my "Out of Pocket" to repair my Air Conditioning would be $390. I suggested that it would be a positive gesture for ARW to absorb this out of pocket due to the headaches involved. My suggestion was declined. Once my claim was closed, I twice wrote to ARW and asked if there was any type of compensation they could provide us for the unacceptable length of time for Seniors not having AC during the summer months and for a truly negative experience with them. Both letters were ignored and unanswered. ARW is terrible. KEEPE is terrible. I would not recommend either.