If only I can give zero rate. The office has terrible customer service, they're rude, never return…read morethe phone calls.

I dropped them after Lynne Malone left. So incompetent. Never return calls and are not…read moreknowledgeable about insurance or for that matter my needs. You think they would have past documents to refer to - could not figure out what they were doing

Great service!!! They were even able to reduce the cost of my home insurance. Easy transaction…read moretoo. Very happy.

I have been a client of this agency for many years (formerly Foundation Insurance of Florida). I…read morehad called them as my auto insurance was up for renewal and asked them to please see if there is another provider with a lower rate. I was told that Travelers had the best rate. I called other insurance groups as well as Progressive .....same coverage for $480 less every 6 months. To think that I trusted them to help me and give me the best service only to not be looking out for my best insurance rate. To the people that I recommended this agency to, I apologize.

Very Disappointed especially as I am already a client for my Homeowners Insurance as my former…read moreinsurer retired and I guess Kirstein purchased their book of clients. I was inquiring about car insurance as my renewal was about 5 weeks away. I spoke with Jessica as the owner wasn't available. Eventually she asked me to send her a copy of mine and my wife's drivers license which I did the next morning.......Four weeks later nothing. No return calls to my calls to her, no information at all and not a return call from the owner either......maybe they have just gotten to big!!! Jay Meitchik

I have a home that is not easy to insure- historic home, STR rental in the back, pool. Kirstein…read moreInsurance was able to save me $10,000 from my previous policy. i highly recommend. Always responsive.

I discovered a water leak in my condo after being away for awhile. You can imagine the damage of a…read moreslow, long term leak. Florida Peninsula sent their agent Scott Nathan, only hours after my call. Scott carefully inspected everything, and before the day was over, had everything completed to finalize my claim. Scott was polite and more than helpful, greatly helping to ease my stress over the damage. You could not ask for a better agent.

Just got a cancellation notice...Never had a claim ... house has all the hurricane mitigants -…read moreincluding a new metal roof.... I guess they do not want to be in the insurance business. I guess they just want to be in the premium collecting business

Let me be a VERY CLEAR. STATEFARM ITSELF IS PRETTY AWESOME AND AFFORDABLE with the exception of…read morethis experience HOWEVER... This office is the WORST to get ahold of someone. Whether text, call, email, contact form, morse code, telegram, skywriting, it has been a nightmare getting ahold of someone to assist with issues. I could not get someone to tell me why My policy went up in price every month FOR ABOUT 4-5 months. And then at month 6 it jumped up nearly double on the renewal. I just wanted to know why? Did something happen and if I could lower my policy coverage. But I could NEVER get a quote. You will have to take off of work, go to their office and make them make someone have time for you. They are nice when they do(a year ago) but I was not able to do this and get a reason or make policy changes... because I could not get someone on the phone. I was with them for 4 years. We switched to progressive for hundreds cheaper with how unprofessionally unresponsive this statefarm branch is. Pick a different branch and you may have better luck.

I have been a customer here for 30 years. Within the last…read moreyear, I have called the office several times. Recently, my credit score went up over 100 points so I called about getting a better rate. They told me that credit score is automatically reviewed during renewal. Just j go o my renewal notice and my rate went down about $3 a month!! WHAT? I called to inquire and also to add a condo insurance policy since I recently bought a condo. That was last week and I am still waiting for a call back 7 days later. I have lost track of how many times I have called and waited for a call back and never got one. This includes the number of times I called and couldn't get a hold of my agent and left a message and never received a call back. This is not the service I received when I originally signed up with Hanks daughter it 1991. I think her name was Jane. I will be looking for another insurance agent that has better customer service. It looks like someone replied to my review on Google and but did not provide a name or contact information and did not call me. Just another example of their poor customer service!

I would rate this company as zero if it were an option!! They get NO STARS!!…read more Please don't sign up with this company. They are scammers. They'll say anything to get you to sign up, then not follow through with their promises. Before I signed up, I asked the folks multiple times if my HVAC claims would be denied due to a lack of regular maintenance. I was assured that this company "doesn't disqualify for lack of annual maintenance". Yet this is EXACTLY what they denied my claim for. Do yourselves a favor and run away fast from this company's claims and promises. They lie and won't deliver. The customer service is deplorable (practically nonexistent). You're better off dedicating a portion of your monthly budget to savings for repairs and avoiding these home warranty scammy programs. It will cost you much less in the long run. That's what I intend to do. Never ever will I sign up with one of these again and this one's the WORST by far.

My wife and I are in our mid/late 70's and we had an absolute terrible experience with ARW and…read moreKEEPE, the company ARW contracted with. For 3 summer months in 2024, we went with NO Air Conditioning. Obviously, we were unhappy with their "service". 74 days after my claim was opened and after numerous lies by both ARW and KEEPE, we were notified that ARW was going to buyout our claim. 74 days for Seniors without Air Conditioning in the summer is unacceptable. After our claim was opened, it took 17 days to schedule a Tech who diagnosed the problem and said he could not proceed without ARW's approval. It took another 12 days to receive the report. It took another 20 days to get the Tech to return to conduct a Leak Test. ARW contracted "KEEPE" to locate local repair services. KEEPE failed to keep scheduled appointments with us and lied to me about the name of the repair company they said had been scheduled. (No such company was confirmed). Despite my objections to ARW to continue to work with KEEPE, ARW continued to work with KEEPE on my claim. On multiple occasions I was told KEEPE would have their completed report submitted to ARW by the end of the day. These promises were not kept. They continually lied and I made this known to ARW. ARW and KEEPE both showed NO compassion that Senior Citizens were without AC during the summer months. If there was any compassion, it would not have taken 74 days. At one point I was told my "Out of Pocket" to repair my Air Conditioning would be $390. I suggested that it would be a positive gesture for ARW to absorb this out of pocket due to the headaches involved. My suggestion was declined. Once my claim was closed, I twice wrote to ARW and asked if there was any type of compensation they could provide us for the unacceptable length of time for Seniors not having AC during the summer months and for a truly negative experience with them. Both letters were ignored and unanswered. ARW is terrible. KEEPE is terrible. I would not recommend either.

I canceled my services with the company. Maartha( the rep), stated she cant send me a cancelation…read moreemail. Thats crazy

My wife and I are in our mid/late 70's and we had an absolute terrible experience with ARW and…read moreKEEPE, the company ARW contracted with. For 3 summer months in 2024, we went with NO Air Conditioning. Obviously, we were unhappy with their "service". 74 days after my claim was opened and after numerous lies by both ARW and KEEPE, we were notified that ARW was going to buyout our claim. 74 days for Seniors without Air Conditioning in the summer is unacceptable. After our claim was opened, it took 17 days to schedule a Tech who diagnosed the problem and said he could not proceed without ARW's approval. It took another 12 days to receive the report. It took another 20 days to get the Tech to return to conduct a Leak Test. ARW contracted "KEEPE" to locate local repair services. KEEPE failed to keep scheduled appointments with us and lied to me about the name of the repair company they said had been scheduled. (No such company was confirmed). Despite my objections to ARW to continue to work with KEEPE, ARW continued to work with KEEPE on my claim. On multiple occasions I was told KEEPE would have their completed report submitted to ARW by the end of the day. These promises were not kept. They continually lied and I made this known to ARW. ARW and KEEPE both showed NO compassion that Senior Citizens were without AC during the summer months. If there was any compassion, it would not have taken 74 days. At one point I was told my "Out of Pocket" to repair my Air Conditioning would be $390. I suggested that it would be a positive gesture for ARW to absorb this out of pocket due to the headaches involved. My suggestion was declined. Once my claim was closed, I twice wrote to ARW and asked if there was any type of compensation they could provide us for the unacceptable length of time for Seniors not having AC during the summer months and for a truly negative experience with them. Both letters were ignored and unanswered. ARW is terrible. KEEPE is terrible. I would not recommend either.

I have nothing but good things to say about them. I got my car at David Stanley Chevrolet and it…read morecame with this gap insurance. I totaled my car last month and they already sent the payout for the car. And I now only owe $300 left. Which isn't bad at all. The app they use to file your claim was fast and easy! Everytime I was missing something they emailed me what they were needing. It took 10 days total for them to process it after they got all the information they needed.

This company is a scam! They will not honor there contract,,best thing to do ,,,is sue!…read moreCsrs are liars and thieves