My cat of 17 yrs. (16 yrs and 4 months) had been declining and over the past few months quite…read morerapidly. She had stopped using her litter box and going all over the house ( not like her at all ), she was confused and would become lost in our own home. She cried at night, almost every night and would stop when I called out to her and heard my voice. She cried during the day as well. She stopped wanting to go outside and completely stopped grooming. Sadly I knew her quality of life wasn't of quality at all. It was with great sadness and deliberation I booked an appointment to have her put down. It was heart wrenching and a difficult call to make. I also knew taking her in for a "check up" wasn't going to make everything better, due to her age and large changes in her behavior. At that time of booking I explained the purpose of my call. At no time did anyone at reception say what I could expect at the appointment or the costs associated with the procedure. It ended up being the most traumatic and devastating experience I've had as pet owner. I never want another person to go though what we experienced. Firstly, I came in hours before the apt to pick up a carrier as I didn't want to leave with an empty one and knew I would be grieving. At the actual apt the doctor came in and asked why I was there?? Wide eyed and with tears I said to have my cat put down. She then ask why? I went on to explain all the reasons I felt it was the right thing to do. She asked if I would be willing to do a blood panel, to see if medications or at home care would be considered. I knew in my heart my girl was tired and suffering, by this time was crying so hard my friend had to speak for me to reiterate my wishes. The room was tense and stressful. The doctor then sent in another person to talk about my pets remains and what I wanted to do with them?? Decisions that should have been discussed prior. I have never put an animal down before. I was shaking and crying asking what the costs were so I could make an informed decision ( while distraught ) She said, "Oh you want to know the costs??". Another person ( a 3rd ) came it to talk about costs. She then looked at my cat and said, " She still looks bright" ... Looking at my cat for a few seconds. She then said, "We just want to make sure this is what you want." Want I want? Of course it's not what I want..... My decision is what I feel is best for my animal that I know and love. The apt. was just horrific, these people are not trained in how to provide options without disrespecting or shaming the pet owner. My cat was stressed, I was hysterical. The whole event was so traumatic, I have not slept in 3 days and continue to relive the entire chain of events in my mind. Please never take your beloved animal to this clinic. Its certainly not the same lovely privately owned clinic it use to be.

I decided to try a new vet closer as they offered a free first visit online…read more They charged me and said it was because my dog wasn't healthy. Yet they never called like they said to see if he was ok. I had to get treatment elsewhere, to help my dog! Very disappointed that they did not care that im on a disability and can't afford much. Then they argue the advertisement they have online. The least they could of done was to call like they said they would to see if my dog was better, since I paid a ridiculous price! Pets are important to people's lives. Especially those suffering from trauma! Sad that these kind of buissness's only care about the money!

This whole team is the best in the Valley. Dr. Rainford, the lead Vet is outstanding in her care…read moreand concern for our fur babies. She goes out of her way to diagnose and treat health concerns, and is amazing dealing with my dogs. The other Vets in the practice are as knowledgeable and caring as well. I highly recommend this office!

We own three dogs that have all been to Raintree vet quite a few times now. Robin and Joan are the…read moremost wonderful vets we have ever dealt with. It's very rare you enjoy visiting the vets and we always feel good walking into the building. Robin rehabbed one of our dogs after she had extensive leg surgery and gave her such wonderful care. Our dog was terrified to go to her previous vet and has relaxed a ton in Robins care. When we brought our puppy in for her second set of shots I couldn't believe how much she immediately loved Joan. Both Robin and Joan have exceeded our expectations as vets and we are so happy to have found their clinic. I highly recommend them to anyone looking for competent and compassionate care. Danielle at the front desk is also very accommodating and attentive.

We have been dealing with this animal hospital for over 4yrs. They helped with our first dog Maizy…read morewhen she got so sick. When it was time for her to leave us it was very personal. They treated Maizy with respect and gave us the time to say goodbye with privacy. We now have a new puppy and always keep update when we need an appt. I highly recommend them.

We love Dr Dave and his staff !! We have delt with him for years and always find him to be kind…read moreand compassionate!!

They taken care of all my cats since Dr. Bruce came to town with my first fur baby Ditto, through…read moreall of the rest of the team with my latest boy Teddy. They have my complete trust.

Van Isle veterinary is by far one of the best vets I've ever been to. The staff were super nice,…read moreempathetic, professional and Dr. Victoria Knight was exceptional. it's also the most reasonably priced. We went on a Sunday and were expecting to pay a hefty price but were pleasantly surprised by an amazingly low cost. I would definitely recommend Van Isle to anyone visiting like us as anyone local. that turned a frightening experience into a great one they truely saved our holiday. Thankyou Van Isle and Dr. Knight!

We have had our fair share of visits and it costs a fortune ever time we went it cost well over…read more100.00 , I have had vets in Vancouver tell me the cost is outrageous. Everytime we went it cost us more and more money the price always changed . I just recently went to get my dogs meds and the price changed yet again and ever time I question it they get defensive. I was last there was n Feb got her thyroid check and her pills it was 115.00 went this last time they charged me the same price 115.00 this time no thyroid check so when I questioned it they said the price changed in Jan so I advised them that's what they charged me the last time and I paid for her thyroid check as well . They had no answer this is why I'm so sick of them and this is just one example. So I have had enough and found what I hope to be a better vet . Not sure how they can keep getting 5 * I guess they cather to the rich only.

Our dog was in anaphylactic shock from an allergic reaction to wasp bites. He'd collapsed to a pool…read moreof vomit at home, his breathing laboured. We raced into the vet and Dr Graeme Linton took our pup in arm, quickly accessing and saving him.

excellent trustworthy…read more professional friendly a great choice for your pet pets are family

went to oceanside animal hospital today, Friday the 22 of May to have my Schnauzer,s teeth cleaned…read moreand i understood he needed 3 teeth pulled, the vet called me on my cell phone to say he is fine and will be ready to go home in a few hours, and also to tell me that they had TAKEN 23 TEETH OUT because of different reason!!!! i am still in shock and my dog will not get up and looks like like he is in a lot of pain, and they said they gave me a deal (1,984.13). i am still shocked and will be talking to other vets on monday to see if it is normal to take out 23 teeth in a small,5 year old dog?????? WILL NOT BE GOING BACK TO THIS VET,OCEANSIDE ANIMAL HOSPITAL IN PARKSVILLE,B.C very upset pet owner

My husband and I had a pretty sick cat who got into some poisoning or something. We were undecided…read moreon where to take him but decided to go here. They graciously accepted us as a walk in with our suffering kitty. Emma the receptionist and assistant were welcoming and empathetic. They got him in right away and they got straight to the point. I don't feel like they were trying to sell us on vaccinations or just grab money like lots of clinics do. They were very positive and reassuring to us as we were obviously in distress worrying about our cat. The bill was much less than I expected. We just moved over from the mainland but I will definitely sign both our kitties up to be cared for at this office. As shitty as vet visits are, this was by far the best! Thank you dr champion and staff

they do a very very super good job taking care of animals when they are sick and they do it with a…read morelot of love and compassion.

They are very kind at this vet clinic. We do not have a dog but are the grandparents to five…read moredogs...we often have our sweet grand dogs when their parents have errands or are away on business or short vacations. I have brought the pups here for nail trims, new kibble because they have grown weary of the kibble they have had, or little check ups... I recommend them for competence and patience with the dogs.