Brazilian waxing experience with Shardonnay 0/10. I scheduled an appointment with Shardonnay for…read morethe first time because I'm new at San Diego. I read about her before booking the appointment and it said she was the employee with the most time in the company. However, her attitude was tremendously horrible.
I have to clarify that I arrived on time to the place, but the girl at the lobby was attending another client and was giving her a full introduction about all the packages and promotions they have, and afterwards she proceeded to charge her for the service she had taken. The receptionist took around five to six minutes doing it, until I had to interrupt her and tell her that I had an appointment at 5:30 pm with Shardonnay.
It is at that moment that she notified Shardonnay of my arrival. When Shardonnay received me, she had an extremely negative attitude with me, since from the moment she greeted me, she did not allow me to go to the bathroom (which I needed) and started giving me a lecture about punctuality, without even asking me or asking herself or asking receptionist girl, if I had arrived late or if something had happened at the reception.
It was to the point that she was not even able to greet me, but very frustrated about her tight schedule, she basically started scolding me and telling me that the service was not going to be the best because she only had 8 minutes to attend me since she had another client after me and that I "had arrived late"...
Now, it is important to clarify that if that had been the case, the place policies give a 8-minute window to the client to arrive and still receive a good service. However, she kept saying that the service wouldn't be the best. At first I stayed quiet, but after she kept literally blaming and scolding me, I told her to do her job, but that I did not agree with her attitude, cause of course she had a very bad attitude cause of her frustration.
She kept arguing and arguing until I literally had to tell her "just do your job". Very shamelessly she tried not to attend me because she now felt that I was angry, thing that I did not allow her to do because I did not drive from Chula Vista to Miramar, 30 minutes, for her to cancel my appointment just because she was in a bad mood.
I sat down and took my service. She did a Brazilian service in 5 minutes. It hurt a lot, of course, because she was already upset and also in a rush, so she was very rough when pulling the wax.
Afterwards she realized her mistake and started apologized, to which I literally responded that she didn't have to, what she did was already done. I only made her aware that I arrived on time, the receptionist took time attending another client, and I paid the price for it. So she can keep the apologies and that for next time she learn the lesson and at least she can greet and say what she have to say in a proper way.
Would I go back? ABSOLUTELY NO, and especially not with her. She may have been working there for many years, but her service and customer attention is THE WORST. She could have gained a loyal client, but because of her rudeness she did not.