I just had the most enjoyable time spent at a bank. I went into this branch to get a replacement…read moredebit card because mine was comprised. That was caught by the bank as well. At any rate, I couldn't wait for it to be mailed, so into the bank I go. Everyone in this branch was super friendly, helpful, and professional. They knew and greeted regular patrons by name. I had to wait a bit for my card, but had a lovely conversation with Brooke while I was there. It didn't seem so long. Good job, Cambridge Savings. I may give you all of my B of A business.

From the owner: Cambridge Savings Bank is a full-service banking institution with $7 billion in assets. As a mutual…read morebank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. In March 2026, Kroll Bond Rating Agency affirmed CSB’s investment-grade rating, reinforcing the bank’s position as a reliable business lender. To learn more about how CSB can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370.

TD Bank is great. I love their services. HOWEVER, TD Bank in Bedford, MA has some of the worst…read morecustomer service I have ever experienced starting with the Branch Manager Nadia. I deliberately go out of my way and travel to West Concord to avoid having to deal with the Bedford branch.

Very poor experience so far: being a VIP business customer since 2002 and personal customer since…read more1997, with hundreds of thousands on deposit with the bank - the level received from the branch manager: Nadia Haddad was below average. First she wanted to brush me off to their online customer service, but I called her up on the promise of "America's Most Convenient Bank" - she finally got me seated at her table, took information and promised to own the issue of enabling wire transfers on the account. No response, no follow-up for over 1 week. I ended up contacting customer care only to learn nobody contacted them from the branch, so I had to start over. At the end I've learned that I still have to go back to the branch and get their assistance, so I am not looking forward to it after the service received from Nadia Haddad. I am now looking for another bank to take my business to. TD Bank - before putting the tag of Convenience on your doors: make it truly worth customers' time and effort to do business with you, what a shame!

One teller, always a long line, and reduced hours equals poor customer service. Get rid of the…read moregreeter and add more tellers.

Company policy says you can't cash a check over 2500 if your not a customer. For that alone I will…read moreNEVER be a customer. Aren't banks supposed to hold their customers money and male it available whenever the customer needs it? The App won't allow 0 stars but that is what I would like to post

I haven't dealt with this bank much but I was recently at the Bedford branch and was helped by such…read morea nice, competent man. I think his name was Mr. Witherspoon? Anyway, kudos to him!

Honestly the worst bank I've ever been to. It's not the company as much as its the dirtiest,…read moreoldest, run down bank building. It's a complete flashback to 1970 stepping in this place. Thought Santander would clean it up since taking over Sovereign, but just some new signs. Tellers are un-friendly but it's most likely because they work in a dirty old banking time machine. What an embarrassment for the Santander name.

Deposit went "missing" shortly after it entered my account. Took a bit longer than it should to fix…read morebut they got it resolved.

I have been working with Salem five for over five years. I recently wanted to open a home equity…read moreline. I discovered that Rich was on his way out and they had me work with Fabiana. I had to chase her down for everything. I told her I wasn't happy and was thinking about going somewhere else. She smugly said, where do you want me to send your cancelled checks. She never returned phone calls. I asked to speak to a manager and spoke to Ashley. She defended Fabiana and was argumentative. I tried to escalate it to Shawn Schiffer, He never called me or checked in to make sure my loan went smoothly. I regret doing business here and do not recommend. I closed on May 4th and still don't have any info regarding my home equity line.

People don't rush out to review their financial institution normally unless something goes terribly…read moreawry. It's why the reviews are skewed low on this DCU location and there aren't that many reviews made. But I'm here to tell you that has never been my experience and I'm sure if people took the time to say some positive things, it would be 97%+ on that side of the spectrum. Sure, you'll see lines at times because there aren't a lot of branch locations around us. Banks can be busy, stop the presses! But every time I've received service here, from getting a business account going to a used car loan, the competent and helpful staff has been nothing short of amazing. They take their time with you, even if the meeting runs an hour plus. Thorough, great explanations about everything you need to know. And you can walk out with fresh debit cards which I find the most fascinating that they can be printed on site. There is very little that beats the 6% interest up to $1000 on the savings account too. It's an easy free $60 a year to keep your funds with them. Oh and they have one of the most amazing coffee/mocha/hot cocoa machines around, totally free.

Gianna was great! She helped me so kindly! Overall this bank…read morehas better customer service and rates than most. I just wish there were more locations.