I just had the most enjoyable time spent at a bank. I went into this branch to get a replacement…read moredebit card because mine was comprised. That was caught by the bank as well. At any rate, I couldn't wait for it to be mailed, so into the bank I go. Everyone in this branch was super friendly, helpful, and professional. They knew and greeted regular patrons by name. I had to wait a bit for my card, but had a lovely conversation with Brooke while I was there. It didn't seem so long. Good job, Cambridge Savings. I may give you all of my B of A business.

From the owner: Cambridge Savings Bank is a full-service banking institution with $7 billion in assets. As a mutual…read morebank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. In March 2026, Kroll Bond Rating Agency affirmed CSB’s investment-grade rating, reinforcing the bank’s position as a reliable business lender. To learn more about how CSB can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370.

One teller, always a long line, and reduced hours equals poor customer service. Get rid of the…read moregreeter and add more tellers.

Company policy says you can't cash a check over 2500 if your not a customer. For that alone I will…read moreNEVER be a customer. Aren't banks supposed to hold their customers money and male it available whenever the customer needs it? The App won't allow 0 stars but that is what I would like to post

I haven't dealt with this bank much but I was recently at the Bedford branch and was helped by such…read morea nice, competent man. I think his name was Mr. Witherspoon? Anyway, kudos to him!

Honestly the worst bank I've ever been to. It's not the company as much as its the dirtiest,…read moreoldest, run down bank building. It's a complete flashback to 1970 stepping in this place. Thought Santander would clean it up since taking over Sovereign, but just some new signs. Tellers are un-friendly but it's most likely because they work in a dirty old banking time machine. What an embarrassment for the Santander name.

Deposit went "missing" shortly after it entered my account. Took a bit longer than it should to fix…read morebut they got it resolved.

Very good customer service every time I visit them! Some…read morepeople need the red carpet wherever they go,this is a friendly neighborhood credit union.

It's been a nightmare trying to get through to this bank. I have been trying to send money from my…read moreHELOC at Hanscom to an external bank for 3 days. This is a copy of the feedback that I submitted to them: For the past two days I have been trying, unsuccessfully, to reach someone--anyone--who can help me. I have sent emails, secure messages, used live chat, and spent countless minutes on the phone. The complete lack of customer support is unacceptable. The latest example perfectly illustrates how broken your support system is. I called, waited on hold, entered the callback queue, received the callback, was put on hold again and again entered the queue. The next callback was successful, I started to explained my issue, the call was dropped and was placed on hold again, put back into the callback queue. After 3 attempts and 45 minutees, I got through. Amanda was able to help me. Until we concluded our call and I logged back in only to find the issue was not resolved. Now I'm forced to start the entire process over again. Three days ago I sent an email asking for a simple clarification regarding my account. I have yet to receive even the courtesy of a response. At this moment I have been on hold for more than 20 minutes while simultaneously sitting in your callback queue because I have absolutely no confidence that either method will actually result in help. What makes this even more infuriating is that this isn't a minor inconvenience. Two days ago I needed to transfer money from my HELOC to an external bank account. Despite successfully linking the accounts through Plaid, your system simply will not perform the transfer, and there is apparently no way to get anyone at your company to resolve the problem. This level of customer service is beyond disappointing--it is a complete failure. Customers should not have to devote days of their lives chasing someone for assistance with a basic banking function. Every support channel you advertise has failed me. My patience has been exhausted. If this issue is not resolved immediately, I will have no choice but to reconsider doing business with an institution that appears incapable of providing even the most fundamental level of customer support. Find another Credit Union

I have been working with Salem five for over five years. I recently wanted to open a home equity…read moreline. I discovered that Rich was on his way out and they had me work with Fabiana. I had to chase her down for everything. I told her I wasn't happy and was thinking about going somewhere else. She smugly said, where do you want me to send your cancelled checks. She never returned phone calls. I asked to speak to a manager and spoke to Ashley. She defended Fabiana and was argumentative. I tried to escalate it to Shawn Schiffer, He never called me or checked in to make sure my loan went smoothly. I regret doing business here and do not recommend. I closed on May 4th and still don't have any info regarding my home equity line.

People don't rush out to review their financial institution normally unless something goes terribly…read moreawry. It's why the reviews are skewed low on this DCU location and there aren't that many reviews made. But I'm here to tell you that has never been my experience and I'm sure if people took the time to say some positive things, it would be 97%+ on that side of the spectrum. Sure, you'll see lines at times because there aren't a lot of branch locations around us. Banks can be busy, stop the presses! But every time I've received service here, from getting a business account going to a used car loan, the competent and helpful staff has been nothing short of amazing. They take their time with you, even if the meeting runs an hour plus. Thorough, great explanations about everything you need to know. And you can walk out with fresh debit cards which I find the most fascinating that they can be printed on site. There is very little that beats the 6% interest up to $1000 on the savings account too. It's an easy free $60 a year to keep your funds with them. Oh and they have one of the most amazing coffee/mocha/hot cocoa machines around, totally free.

Gianna was great! She helped me so kindly! Overall this bank…read morehas better customer service and rates than most. I just wish there were more locations.