Ryan has done my hair twice now, and he has been SO amazing! He cut my hair so well and was very…read morepractical about recommending products/styling, and he is super friendly and personable too. The whole salon is very welcoming and punctual.

I've been going to 12k for a few months now and I love Crystal! She's experienced, does a great…read morejob with my colour (cut as well) and I'm not there for endless amounts of time like some salons! I don't like wasting 4 hours of my day sitting in a salon. Crystal is efficient, sweet and knows what she's doing! My 14 year old son goes to her now too as she's also really good at men's cuts! Highly recommend!

I've followed Angela Smith since I moved back to Auburn in '89. The ladies in this establishment…read moreare so nice and I already knew some of them before Angela started working from there. Like many others who've done the same thing. I have followed Angela wherever she went. The atmosphere in this business (at least on Angela's side), but based on what little I know, on both sides, is "welcoming", 'inviting', .

Was once very pleased with my stylist Susan Kelly Arvelo. But now I cannot believe that she tried…read moreto blame HER mistakes on the product, then on ME personally!!!! I had went to her for a custom color (Rusk POPFX in purple) and went from hair that was to the middle of my back (specifically brought in a picture of the cut I wanted.) And I walked out with a cut that looked NOTHING like the picture whatsoever. I was happy enough with the color application at that point in time, so I was willing to overlook the haircut mishap. Since she had always been a great stylist/colorist in the past, and was able to get the EXACT results that I always asked for. Not the case this time!!!! I waited for almost 4days before washing my hair after I had left the salon. (I am not one who washes my hair very much, especially since I am in a wheelchair. Spending most days at home and not going to be out in the "elements" as to cause damage or collect any other product buildup in/on my hair. Washing it is usually only a 2-3 time per week requirement.) So imagine how shocked I was when I washed it and all along the hairline wherever she had placed "foils", ALL of The Rusk product had washed OUT!!! I contacted her immediately regarding the problem. And her response was that it was the fault of the product. Shortly afterward, she then said that she had spoken with some "color guru" and she tried to blame ME, stating that I was using the wrong shampoo, purple fades away faster than all the other color, on and on and on. (Mind you.... I use ONLY Rusk products AND I do NOT EVER blow dry my hair!!!) So that's taken out of the equation. I nicely tried to remind her of these facts, and she at that point stated she would: get back to me when she had time available and rectify the issue and apply more product. That was the last time I heard anything from Susan Kelly Arvelo! I had hoped that Rusk sold their product online, so I went to their website. Sadly no. But they did have a contact email address. TWO separate representatives from Conair AND Rusk reached out to The Cutting Edge, (and of course Susan Kelly Arvelo was as sweet as sugar!) She told Judy, the Rusk product sales manager, that she was going to promptly call me and setup an appointment with me. A month and half later...... I'm STILL waiting for the appointment/phone call from Susan Kelly Arvelo. Better yet Anyone from The Cutting Edge Salon. It's not as if I was a bad customer. She made MORE than her fair share of $$$ OVER and above the prices she charged me for the color/cut. Furthermore it never took her much time to get through these appointments with me. So I'd say, 20-30% was being a little more than generous with her. Especially since she can't cut hair, no matter how what you ask for, or what picture you show her. Her excuse: "It'll grow out!" So save your money and hassle. STOP shedding tears for lost hair, bad color and terrible stylist as well as HORRIBLE customer service. DO NO go to the Cutting Edge Salon.

Madison from Platinum canceled my hair and makeup less than 30 minutes prior to my appointment and…read morealso said "I could've left you waiting at the salon and not shown up and then you wouldn't have had a heads up". So unprofessional! Be careful who you hire for your special day.

I got a cut and color from the stylist Maddy a while back and the blend and subtle balayage looked…read moreamazing and have since grown out really well. I've been to other places in the Auburn area but the price and quality really was the best here.

The best hair salon in valley Alabama. I have been going here for 55 years... Pam's shop is always…read moreclean and organized...

Crystal is great! She was new to town but so friendly and talented. I only got a wash and trim (no…read morestyling since I was going straight home and wanted to avoid extra heat on my hair for no reason), so it only costed $25 (I'm not sure if it would have costed more had I opted to have it styled, though.). I added a $10 tip because I just love good service, and Crystal was very thorough. She made sure to ask if I wanted my hair washed (of course!), and then she repeated back to me exactly what I wanted and didn't make me feel pressured to do anything I didn't want to. On top of that, we had friendly conversation without the whole awkward "I'm suddenly your best friend because I need you to come back and get your hair cut" thing. She politely guided me to the front desk, offered me her card, and took my payment (without pressuring me to tip her at all!). They take credit cards (I used Discover) through SquareCard, so you can add your tip from their calculations, too, if you forget how to calculate percentages on the spot. I'm doing long, loose curls for my wedding next week, so I feel confident her trim will make them lay just right!

I was in there yesterday getting a regular manicure. She charged me 7 extra bucks for taking off…read moremy nail polish. The reason I won't go back is because every time I am in there, it seems that they don't wait to help me. When they do, it's a bother to them. I won't bother them anymore

Due to my experience today I will not be going back I asked for a soak off I tell the lady my nails…read moreare brittle so I didn't want to rip them off myself. I proceed to tell her that I've been jamming them and that they hurt. She starts clipping them and then starts putting an acrylic nail underneath my acrylic I had on my nails and proceeds to rip them off. I was mid tears as she was taking them off due to the pain of the way she was taking them off. Mind you I told her I've been jamming them into things and then continues to take them off the same way I could've done myself. I simply asked for her to soak them off not rip them off my fingernails. Not only that they seemed very rude and I did not like that and I'm a very nice person and I've never left a bad review until now. It made me so upset. My nail beds in pain now

If you want to relax and escape and leave your experience with amazing hair, go and get the…read morerelaxation scalp massage that Amanda offers. She has it as a stand alone or add on service. You will wonder why you haven't done this and where it has been your whole life. My hair is in amazing shape too. My hair is now healthier and it keeps my color fresh between those appointments. Do yourself a favor and book now. You won't regret it!

Should have more than one stylist available for walkins. Waited almost two hours and only my…read moredaughter was able to get her haircut, I had to come back the next day.

Certainly not my favorite men's cut. I'm sure it may be great for those with short hair, but being…read moregiven a "men's cut" with a lower standard of care when it would be the same length as a "women's cut" is not great.