This review has nothing to do with service or selection, but it has everything to do with quality…read moreand value. It's been a few years, decades really, that I've glued together a model car kit, so I figured there would be no problem putting together Walther's plastic Plate Girder bridge and their single-track Truss bridge. Wrong, wrong, wrong. They use the cheapest plastic possible and the way they fit together......what a FRICKING joke! Their instruction sheet might as well be in Chinese (which is where this s__t is made anyway) for as useless as it is. I'm sorry I ever bought anything made by Walthers that wasn't a train. Unfortunately, I've found that in the model train industry, nobody wants to let you return anything without a re-stock fee, even my local retail train store. So, I guess I'm stuck making do. Good luck with your Chinese piece of crap!

Customer service quickly responded to my questions on applying their discount points plan . And…read moreapplied them to my order. Very satisfied. Thanks!

First on the list is the knowledge of the staff at Sommerfelds. They are very helpful and…read moreknowledgeable about all aspects of model railroading. More helpful than any hobby store I have ever been to. Their selection is not quite as big as some stores but the value and pricing is good so I will often order items from them if they do not have them in stock. Not to say their selection is not good. In fact, they have a large variety of used HO scale buildings and train cars for sale more than any hobby shop I have been too. I am always appreciative of them and their ability to answer many questions.

Great selection of train and very knowledgable staff. I need a new 0 Gauge engine, they had many…read moreoptions. They also had a reasonably priced repair manual that will help me work the bugs out of my old engines.

Went there to buy a gift and they were great in helping me pick out the perfect car and showed me…read moretheir racetracks and explained all they have and different events. Excellent service and because we bought the car kit there we get a punch card for free racing and track time. They charged me the same I'd have paid online but getthe punch card so buying there is the way to go! Also great to support a local small business!. A++

Easy to rate this place 5 stars. I came here earlier today blindly just knowing that they rent R/C…read morecars to race on their indoor track i knew nothing else about it. I took my 9 year old nephew who is currently in a wheelchair for something fun to do during spring break. The lady at the counter (Sarah) who is also the manager is extremely friendly and helpful she explained how the rental process works and said it would be 30-40 min till it would be ready But we were able to look at the track, While we were there we talked to Matt? i believe who was just as helpful and friendly with everything. We left and came back a short time later to try his luck on the course. He did pretty well, but eventually the 1 R/C car broke, the lady was fine about it and said not to worry, we went back and watched the others race. We came back into the showroom to find the truck fixed and charged she asked if he was ready to go back out. so he did, a little while later the truck broke again but Kyle was quick to help fix the truck and get him back going, he played abit longer till the battery started to die and we called it a day. He had a ton of fun and is wanting a R/C car of his own now! Thanks again for the great day.

Staff is always great and they have an awesome selection. I miss when the event area was in the…read morestore, but it is nice to have the tables in the atrium and be able to bring food and such.

I went to their store and was going to buy a board game when I noticed that the price seemed a bit…read morehigh. I have no problem paying MSRP for a product at a local store, but they were charging ABOVE MSRP! I thought it may have been an error, so I checked a few more games and ALL were above MSRP! I asked the clerk behind the register about it and there was no real explanation given - he simply said he'd call the 'owner' and see why. Of course, there was no answer and no explanation. And, there was no sale! I like supporting local game stores, but charging above MSRP is a non-starter for me. No way I'll ever set foot in their stores again.

Great company. I have been dealing with them for years and can't say nothing but good about the…read morepeople there. Family company that does what they say there going to do and answers the phone when we need service:)

From the owner: Specializing in: - Jukeboxes…read more- Leasing Service - Rental Service Stores & Yards - Amusement Devices