I have been using ADW for about 2.5 years now, maybe longer. I LOVE that they take the time to have…read morean initial meeting, and note all the quirks of the pup. I LOVE that it's all women, it makes me feel 100000x more comfortable. They always go above and beyond. At least once or twice my girl has had accidents in the house (those puppy days) and they've cleaned it up! They keep a notebook at your house and you get a note each time - which is really nice to come home knowing she took care of all her business, or even if they noticed something concerning. I've even had one of the owners/managers text me immediately when they've noticed something REALLY concerning. I have a Furbo camera so I sometimes end up seeing them bringing her back into her bedroom, and it's clear they love her just as much as I do, and it's clear Annie loves them. I have sacrificed other things in my budget in order to have them come 4 times a week, and it is completely worth it for the peace of mind I get during the weekday. ADW was recommended to me, and I am SO glad. I don't think I could recommend them enough.

I have been using ADW for a few months now to help take care of my pup Lucy while I am working long…read morehours. I cannot speak highly enough of the quality and reliability this company provides. The girls are wonderful and always leave thoughtful notes describing the walks and playtime. They are also incredibly flexible- I have scheduled last minute walks several times when my schedule has changed and they were able to accommodate us every time! I highly recommend this company!

My dog is treated well and she smells clean after her spa appt. I love having a monthly spa…read moreappointment so I know she'll be treated well. The staff knows her idiosyncrasies and that's great!

I have two golden doodles and it's a MISSION to find a groomer who knows what they're doing. This…read moreplace NAILED IT!! I asked for a bath and brush and just the general stuff and they really did a perfect job.

I was referred to VCA via Dr. Katie Thomas. We had a wonderful experiences with Dr. Thomas but my…read morelast experience with the office and Dr. Kligge were not very favorable. If I am unable to get Dr. Thomas in the future, I will no longer visit this vet office. - On Thursday, I called regarding my dogs sneezing and runny nose. First, they scheduled me for Monday then called back saying they had an opening the next day with other Doctor. - On Friday, I pulled up to the office approx. 10 minutes prior to my scheduled time. To be safe, I do not look at my phone while driving so when I parked, I had a few minutes so I checked my phone. They just sent a text instructing me to park on the side and call them when I arrive - they will escort me in. I was confused because this was the first I heard of going to the side door - maybe I should have more concerned? They brought us in and everyone was looking at us with masks on and some had on gowns and gloves. Still no explanation. Once in the room, I asked, again, about the precautions, and I was told that they have to be careful in case she has kennel cough. Note, this was not mentioned on the phone or in the text. Also, I have previously experienced a dog with kennel cough and this was very different. The Doctor enters the room, did not make eye contact, and didn't speak until he got to the computer. I am still confused. He asked "is she having coughing?" I stated that I never mentioned coughing that she had sneezing and runny nose. He did the exam and stated that it may be allergies. Still confused. - Upon leaving, I was asked to carry my 17lb dog out of the office so they didn't have to mop the floors. They weren't' aware but I fractured my arm several months ago, but I was so frustrated that I just obliged and left. Again, If I am unable to get Katie Thomas, I will not visit this office.

Most expensive Veterinarian's around. Received a quote from a local Veterinarian and it was a 1/3…read moreof VCA's cost. Gotta love business owners who have YACHTS to pay for. What goes around comes around.

Long story, but the owner, Kylie, rushed in and out each visit; did not stay the advertised tie on…read moreher website; placed filthy food cans in our recycling bin; and clearly showed very little interest in interacting with or getting to know our two cats - pretty important to bond and know animals so you can gauge if something is wrong when the owner is away. I don't think she ever played with them. I would not recommend her. .

Kylie is just awesome. My three dogs get so excited at the sight of her. They love her. She is…read moredependable, on time, handles the dogs with ease. Walks all three at one time. Her rates are reasonable. She also is very flexible. I use her twice a week and I need to change the days each week, she just adapts. We love her.

Kitty's did a great job on my BishonPoo. Service was quick and very reasonable. Book in advance…read moreas they're quite busy (which is a good sign). They don't try to upsell you like other chains.

My dog received a nice haircut and bath today from Amy. However, I witnessed a different technician…read more(grooming another dog) while picking up my dog. She was violently grabbing a small, white dog by his hind leg while grooming him, and yanking him back towards her. She did it 3 times! He kept trying to get away from her (for obvious reasons!!), and she kept yanking him back with force. I will never return here because of what I witnessed. I pray Amy did not treat my dog this way, but what I saw seemed borderline abusive. There was no one to tell there, and I didn't feel comfortable or safe reporting her in person. Given her anger about this tiny dog, I didn't want to confront her. I'm sure grooming is not an easy job, but it's never OK to be so mean to a dog. Update: I've made 5 attempts to reach the owner over the last few weeks. She has not responded. Update: 7 months later. The owner finally responded with excuses about a failed email system and defended the behavior of the groomer. Please avoid this business. The mistreatment of that little dog is unacceptable, and blamed the DOG in a private message to me. The number of positive reviews is confusing to me (considering how she runs her business).

This is the second time I have gotten my dog groomed here by Krista. She does such a WONDERFUL…read morejob! My puppydog looks lovely! Thank you for doing such a nice job and for the ease in scheduling. The pricing is reasonable; the store and facilities are neat and clean. I love that this is so close to where I live. I will DEFINITELY keep bringing my dog here for grooming. The store has everything a pet owner can need. I have bought materials for my cats here also. GREAT store!

Always have a great variety of toys, leashes and harnesses. My dog loves coming to visit to get his…read morenails trimmed and a bath!

My two Bernedoodles were groomed by this company, and both of them sustained injuries during the…read moreappointment. My male dog suffered severe cuts in his private area, between his legs, on his belly, and even on his ankle. My female dog was also cut between her legs and ended up with infections in both ears due to the groomer, Crystal. She tried to blame these injuries on "matting" and refused to take responsibility, even going so far as to suggest that my male dog somehow caused these wounds himself. Immediately after the grooming, cones were placed on both dogs. Crystal herself acknowledged the cuts while she was still working on my male dog, but I didn't realize how extensive the injuries were until I examined him thoroughly after she left. While my female dog's injuries were less severe she caused an infection in both ears by plucking her ears with who knows what infected and dirty instrument after I explicitly told her not to! My male dog's wounds were far beyond anything that should ever happen during a grooming session. What makes her explanation even more unbelievable is that the worst matting was on his chest, yet there are no cuts there. Because of this negligence, we had to rush both dogs to the vet, resulting in unexpected medical bills for treatment and medication. Both dogs were forced to wear cones for an unknown amount of time until they heal, causing them unnecessary discomfort. The vet was shocked by the injuries and agreed that what happened was completely unacceptable. I trusted this business to care for my dogs, and instead they were harmed. To make matters worse, Crystal denied responsibility and gave misleading explanations. This isn't the first time I've had concerns. On a previous visit, another groomer from this same business cut my dog's paws. I reported it to Crystal (she claimed he was a rookie groomer) trusting she would be more careful moving forward. Instead, she caused even more serious injuries this time. For the high prices they charge, I expected professional, competent care. I chose this grooming service because of their glowing reviews, but my experience has been the complete opposite. The owner, Mike Bass, didn't even have the decency to return my calls after the incident. Instead, he chose to block my number. I should have trusted my instincts after hearing how rude and unpleasant he sounded when I first booked an appointment over a year ago. And to be clear, I'm not a one‑time customer. I've been using their services since August 2024. He even fabricated claims that I had gone through four groomers before his company and that I complained about all of them. That is simply untrue. My dogs are only two years old, and they had one groomer before Pup Scouts Annapolis. This business takes responsibility for absolutely nothing. They immediately sided with the groomer, who lied about the situation, rather than acknowledging the harm done. Their pattern is clear: deny, dismiss, and defend their staff no matter what. I even had to repeatedly text Crystal just to get an appointment after the government shutdown affected our schedule. If she no longer wanted to groom my dogs for whatever reason, especially since she lives far from us, she could have simply said so instead of harming the dogs to avoid future appointments. Future and current customers deserve to know that this business refuses to accept accountability and prioritizes protecting their groomers over the well‑being of the animals in their care. What Pup Scouts Annapolis calls "transparency" is nothing more than shifting blame onto pet owners and past groomers.

Great group of folks who love our little friends and know how to shape a team - love Pup Scouts!read more

We took our new rescue in for our first check up and met with Dr. Gately-Dean. Our dog has some…read morespecial physical needs and Dr. Gately-Dean was thorough, kind, and answered every question in depth. We appreciate her focused attention and never felt rushed. The front desk staff were very kind. The vet techs were knowledgeable and took their time as well. There are treats for the dogs and also treats (candy) for the people at the front desk :-)

my beautiful white cat was losing his hair in spots…read more. on my first visit (9/13/23) to Greater South River Animal Hospital Dr. Longo checked him out and gave him Bravecto for fleas even though he did not have fleas and was not scratching and some other medications..$306.10 next visit (10/7/23)..my cat was losing more hair..another exam with a different vet..Dr. Gately-Dean..prescribed a mild cat food because she felt my cat had an allergy to her cat food even though it was the same food he was always eating..$167.52 next visit (10/18/23)..a "medical progress" exam because my cat was getting worse..had lost about 1/3 of his hair and losing weight..$109.10 next visit (10/27/23)..a "senior wellness package feline"..$215.42 total spent $798.14 I was scheduled for a 5th visit but by then my poor cat had lost more hair and was not eating so I went to a vet I had used years ago..he took a skin scraping and found the problem to be a form of mange that does not make a cat itch...but it was too late..my cat died about 3 days later. Had this been done earlier my cat would have been healed and healthy. I feel that the 2 vets at the Greater South River Animal Hospital were too lax..it was 45 days from my first visit to my last and my cat was suffering the whole time..I miss him dearly..

My boy Bear loves this place. He loves being boarded here, taken for walks, and most differently…read moreloves playing with the other dogs in daycare. Positives that I have found at Cozy Canine Camp (CCC) over other doggie daycares in the Annapolis area: CCC: My dog is worn out and happy and doesn't want to leave. Others: He still has energy and he is ready to go home. CCC: He doesn't stink and loves the same as when I dropped him off. Others: Smells like urine and needs a bath as soon as we get home. CCC: He has not gotten sick once since coming here. Others: Got kennel cough and a few other illnesses. CCC: He loves the staff Others: He loved 50% of them.

I kenneled by pooch for 8 days. Paid for additional daily walk. When I picked her up paid with my…read morecc and was told we will email receipt. Once I got settled the bill was for additional walk and Holiday charge of $5 per day because it was August. Additional $40. Called called called always leaving message and emailed no response. It's now a week later and still no response. No pictures or report cards during the entire stay. Poor customer service. Will never use them again. Don't leave without paper receipt once they have your money too bad!