5 stars cause they have ATM's everywhere, plus its a really good bank!read more

These employees have a hard job sometimes . They handle customer service great considering…read morecustomers sometimes expect magic. Keep it up, guys!

American State Bank; Let me tell you a story, about a year ago I was working a deal on an…read moreinvestment property. Looking to pick up a rental that had sold two years ago and was not making the new owner any cash flow due to lack of management. (he had moved out of state) No eyes on it. The tenant living had moved out and his brother was living there for the past six months with no rental income being produced. So you kind of get the feel where this is going right... Thinking the seller would like to get something going a cash offer was the way to go. The I investor hit up several banks with little luck. ASB has deep roots in Abilene and does not package and sell of mortgages the investor met with the loan department, secured the cash to close the deal at a price that that both parties agreed to. Closed in less that seven days. I'd like a few more deal like that..

Great place to bank, and get a loan. These guys loan money to the person, not the credit score. If…read moreyou need a business loan these guys make good partners!

Had two managers check on me and apologize for the wait. I wasn't there that long but there was a…read morelining forming and they thanked us for our patience. I'm guessing negative reviews were made prior to these ladies being there, because they were professional and very helpful. Thanks!

I'm disappointed in Chase when I opened up my account I gave Clay my Chase Coupon for the 300…read moredollars to pen up a new account come to find out he never put it in how disappointing

They think they own you and your money! Went in to get a new card due to date expiration and they…read moretried to make me get a new number. They said they sent out a new card which I never received! I would not use these people! horrible service! Update: spoke with customer service Johnna, and was not helped! Even though she agreed with me, she said it is policy that she can't help me! Funny how that works! Don't you se this bank! They think they own you and your money!

I love Michelle hollis! I live 3 hours away and when my car decided it was time to die I came to…read moreher. Not only did she quickly respond to all my emails and phone calls but went out of her way to make my life easier! Had an issue with loan paper work today after an incident and the accounting department didn't really help, contacted Michelle and she took care of me and made my life easier! Thanks Michelle!

I have been doing my banking at First Abilene Federal CU for many a year now. I have been very…read moresatisfied with the way that they have interacted with me and taken care of my needs. In particular I want to mention a gentleman by the name of Chase. On more than one occasion this guy has gone out of his way, in a big way, to resolve an issue that I had. At one point he caught and brought to my attention an error that I had made. His efforts on my behalf were greatly to my advantage. Most recently he took the time, patiently, to educate me on how to use an App that was confusing to me. He did that all through the drive through interaction. He is a great PR guy. Thank you FAFCU, and thank you Chase

I have been a Credit Union Member in Colorado for over 50 years and loved it. Joined First Abilene…read moreFCU and they are TERRIBLE. They are not customer friendly, new members services are limited and they are bureaucratic to a fault. Tried to make a mobile deposit, checked the box on the back of the check for mobile deposit and it was rejected. They said I had to write it on the check. Note, First Abilene FCU has the same box on their checks.

FFB continues to be my bank of choice. They have banks and ATM's all over Abilene. You are never…read moremore than a couple of minutes from a location. They have also expanded east towards DFW, and a little to the south. Friendly and knowledgeable staff have helped me numerous times with my banking needs. You can't go wrong with a local bank!

Bad phone service, calls drop, then you get directed to a phone center , get asked a dozen…read morequestions before you get redirected to a back

I hate that every time I go in, there's not enough teller's. One thing I really don't like it there…read moreis no privacy, everyone in line can here what your doing, how much much money, ect.

Checking the reviews before arriving, I was afraid they would not be of much help. Was happy to…read morefind that just the opposite was the case. Each member of the staff we encountered was friendly, knowledgeable, and most helpful.

It's a great big building that holds what little extra money I have. Been banking here for 40…read moreyears. Good people and good service. No sense in changing now.

Chase is really lacking in the Abilene area. The north first location ATM never works and now the…read moreone on Buffalo gap is messing up to. Y'all already got rid of the ATMs and branches in HEB, do we really need to start moving our business to other banks? And you can't say that you didn't know cause I've called and complained several times already.