Beware of this daycare! We have been bringing our dog here fir the past 5 1/2 years no less than 3…read moredays/week on average. She was recently out for a month with a serious gastrointestinal infection as well as an infection on her foot which resulted in two of her toes being removed. After reaching out to have Amber return to daycare with a veterinary clearance, we received the following e-mail: Hi, We hope you guys had a wonderful weekend. We miss Amber as well and are happy to hear that her vet doesn't have any concerns. That being said, daycare can be extremely active, and messy as well during play (when pools are out, mud, etc), and we would never want Amber to get further hurt or sick in a vulnerable state. Due to her extreme and sudden onset of medical issues, we feel as a team that we can no longer provide the level of specific care Amber needs at this time. As much as we would love to continue seeing her, we feel that it would not be the best decision for her medically. I appreciate your understanding, I apologize for the inconvenience, and wish you all the best. WTF??? Is upper management now veterinarians too? Who are you to override a veterinary clearance? We thought that is why you have EVERYONE sign a waiver which releases you from liability. What we see here is ageism plain & simple - you do not want to attend to a senior dog who can walk, run & play because you have no staff and cannot be bothered oh, by the way, this is after we, as loyal clients did not sue you after our dog was severely attacked at daycare by a bully dog who had only just joined. Yes, we are loyal clients, we came back, we recommended you to others, you used our dog as a test dog for meets & greets with potential new clients! We have never been in arrears for payment, oh wait, we actually paid in advance! This is NOT how you treat clients! We will be taking our loyalty, money & sweet girl elsewhere, this is all on you, you should be ashamed as there is no reason why she cannot come back, but after the way you just treated us, never again at UCA.

Re: Facebook offer for online course - Buyer Beware!: I had no idea that when I purchased the $27…read moretraining course to address my dog's reactive behavior - as advertised in the Tom Davis's FB video - that addressing reactive behavior wasn't included in my purchase but rather required my buying an additional $197 worth of classes in order to get to the real reason for my purchasing the $27 program in the first place....Regretably I didn't realize sooner that this was a "rabbit hole" disguised as a $27 investment to bait people like me into spending almost 7 times more to learn how to fix a dog's reactive behavior. I stopped before purchasing the additional $147 program for learning how to enjoy walking my dog... REALLY?!!!...walking the dog wasn't even part of the $27? ... figuring that after that they'd be something else to purchase following by something else to purchase, etc., etc... I requested a refund for which I received a HARD NO in response.

Hounds on the Hudson has moved from Albany. Last year, a sustainable clothing store moved into the…read morespace. I don't wish to delete my previous review because I really did have difficulty getting a response from the business, but the owner did eventually contact me. I think it was months later. She seemed very nice. She was very apologetic. She said she never noticed my phone messages or emails. The business was having technical difficulties and she assured me the problem was an aberration. I'm happy to see that the business has a better website and is doing well enough to expand to two locations. Sending my best wishes.

The most amazing experience I have ever had working with people, outside of family and friends,…read morecaring for my dog. My 7 year-old Maltese, Frederick spent this last year being walked twice a week by several of the staff at HOTH. I receieved gracious notes, he had the opportunity to meet other dogs in the neighborhood, and I was always treated in a caring, professional, and thoughtful manner. Fred also made two stays at the Bed and Biscuit, being cared for round the clock by HOTH staff. I have NEVER boarded my dog, so leaving him with someone outside of family and close friends was a choice I made very carefully. The cost for walks and overnight stays was reasonable and something I could afford living on the very small budget of a graduate student. I always felt wonderful knowing Fred was getting some love and attention during my long days at work. I can't recommend their services enough to coworkers and friends with animals. One of the only reasons I am sad to be leaving the Albany area for a new job in St. Kitts, is not getting to work with Hounds on the Hudson!

I took Dylan's Puppy Start Right class with my first puppy Rosie and would highly recommend working…read morewith him. He is professional, very compassionate and focused on the dog's needs, and his training techniques are highly effective. Rosie is my first dog and a high-energy terrier, so I knew I was taking a lot on and I was nervous about getting things right. When I picked her up from the breeder, her first words upon my arrival were "Your puppy is an absolute terror". Uh, oh. I was worried. Dylan helped us through puppyhood from start to finish. He did an initial consultation with me before Rosie even arrived so that we were ready on day one. He always went over and above, helping us navigate the array of puppy products by putting together a recommended shopping list of beds, crates, etc. that were tried and true. I really can't speaking highly enough of the Puppy Start Right class. If you have a puppy, you should take it as early as possible. Dylan went to great lengths to bring in different props, sounds, textures, etc. to help socialize Rosie to a wide array of stimuli that it would have been difficult to expose her to otherwise. Puppy Start Right, combined with a puppy play group, has left us with a dog that is well adjusted, happy-go-lucky, and gets along with everyone, everywhere. She is excited and willing to try new things and even looks forward to hopping in the bath tub after a mudding walk. We finished the Puppy Start Right class with all the basic skills we needed for our puppy days. We had a reliable sit, recall, etc. Even more importantly, Dylan taught us how to examine our puppy's behavior and problem solve different situations. This has been invaluable in the interceding months as we continue to broaden Rosie's horizon. At six months old, we now have a dog that: walks courteously on and off leash has reliable recall will sit quietly and patiently at an outdoor cafe doesn't bark and gets along with two cat siblings at home I'm not sure where we'd be without Dylan's training, but I know that taking his class has helped to maximize our joyful journey with Rosie.

We worked with Dylan to train our 1.5 year old rescue dog, Birdie, who came to us with a variety of…read moreissues, ranging from reactivity, to leash pulling, barking, marking and anxiety. Dylan helped us choose the right package for Birdie, and showed us how to work with her in a positive way that was very hands on, and fun for all of us. His techniques have really proven to be effective when you put the time in. We've been working with Dylan's techniques for a few months now after our training has wrapped up and we are definitely seeing a major improvement in our pup, which is making our lives much easier! I would highly recommend anyone looking to get some guidance for dog training to trust Dylan's ability to work with your dog in a loving way, and explain things in a way that is very thorough but still approachable and adaptable to your lifestyle. We're very grateful for Dylan's help and will be in touch again if we need more help with Birdie or get another dog down the line!

"Santana", my 18 mo old lab did the 2 week training camp. He left my home exuberant and bouncy and…read morereturned well behaved and more pleasant than ever. I can't say enough about K9 training and the peace of mind I have because my dog listens/behaves so well. It's such a joy to have a mindful dog. When I walk my dog in town, off leash, people often stop and watch. They are so amazed that I can walk him on the busy sidewalks of a city. Lindsey, our trainer, was so accommodating. I feel like she really listened to my concerns and addressed them. She took care of my dog as if it were one of her own. She really cared and made the whole process easy. She picked him up and delivered him back even though it was a fairly long trip. I am so happy with this company and have recommended them to several friends.

Buyer Beware. Do not sign a contract with Off Leash K9…read moreTraining without understanding what you are agreeing to. Their contract is written with so many loopholes that they can change any major element of your program -- trainer, location, dates, even the structure -- and still refuse to refund your money. Trainers are not consistently trained, and the company presents them as following a "standard OLK9 program" even when they have never attended OLK9 seminars or formal training and have only been with the company for a few weeks. You have no guarantee of who will actually be working with your dog. Each franchise is individually owned and operated, which means there is no accountability and no consistency across locations. If anything goes wrong, leadership will not step in to help you. You are left dealing with the franchise alone, even when the franchise is the one who changed the terms of your program. If you value transparency, consistency, and accountability -- look elsewhere.

Bernie loves going to Puppy Play as we call it!! He got a bath, nails grinded and had a Play Pal…read morewhere he didn't quite feel like playing, so it was Cuddle Time, his fave!!

Our dog loves it there and the staff is amazing. If I was rich I would let her go every day just to…read moreplay for a while

In just a few short weeks working with Micah we have seen a huge improvement with our dog. Micah…read morehas taught us how to work with our dog, and improved our communication skills and relationship. She's very flexible with her schedule and well worth the cost

Rachel is amazing! I couldn't believe how quickly my dogs responded to her training. With her…read morecoaching, I was able to enforce the training and rules in my home so that my pups responded and listened to my commands. Now our dogs are calm and listen when the doorbell rings, and wait for guests to arrive rather than charging and barking at the door. She also showed me how to loose leash walk my two dogs, which makes our long walks a lot less chaotic. So happy we were able to work with her!

James is incredible. We sent our 7 month puppy to James for four weeks last year. We were, and…read morecontinue to be, so happy that we did. She did not have any problems (and continues to be a wonderful dog and that's probably because we sent her to James). She had basic commands down. After James, she became excellent at multiple commands. She would sit at her bowl for hours if you don't release her (by verbal command). You can leave her with steak in the next room and won't eat it if you don't release her. You get the picture - James knows what he is doing and will set you, and your pup, up for success. He was very thorough in explaining what to expect and how to continue her training at home. We could not be happier. Our pup is also happy, and she loved James. When we brought her back for boarding a couple nights she couldn't wait to hang out with James. We had to save up to send her, and it was worth every penny. We would do it again. Highly, highly recommend. For any pup!

We got a deaf Miniature Bull Terrier @ 13 weeks old that after 6 months, seemed hopless to train,…read morejust basic commands. As a last ditch effort we called James @ Empire K-9 2.5 hrs away from our home. After 5 weeks of training with Ross he was transformed into the best dog we have seen anywhere. James spent a whole day with myself and my whole family to train us on how to handle and communicate with our new family member. Here we are over a year later and if we call James with a question he is quick to respond back with a helpfull answer. When we need to board Ross we drive him down to James @ Empire K9 2.5 hours away because he is the only one we trust with our Ross. Thank you James for this gift of being able to communicate with our deaf dog, you have no idea how much joy this little Miniature Bull Terrier bring to our family now.

My dog Harry and I learned a lot during Basic Manners training. Shannon is an excellent trainer who…read moreis very tuned in to what the dogs need to succeed.

Shannon is not only a great dog trainer, she is amazingly tactful and patient with the real…read morestudents, the owners. Highly recommend to anyone looking for a reward-based training program.

my visit was great. Anastasia was helpful and patient. she made me feel valued. good selection too.read more

Store Manager Zac at the Wolf Road branch was outstandingly helpful. I've been shopping here for…read moreyears and the service is always to notch. Their "Welcome Adoption Bundle" program is outstanding.

Kaila the groomer at Healthy Pets of Delmar is AMAZING!!! She treats each dog like her own! My dog…read moreplays freely without a cage while waiting her turn. Kaila is quick and grooms my dog within the hour (unlike the big boxed chains). Our poodle-mix has gotten matts before but Kaila has taken care of them, no problem. I highly recommend Kaila!!

Finally made it here before closing hour. I have to say, I loved my experience there. There were…read morecats hanging out throughout the store, and dogs in the back barking hello. There's an adoption center and I believe they do grooming and possibly training classes(?). I went to buy dog food, and they had a GREAT selection at really decent prices. Locally-produced foods from anywhere ranging from New York State to Michigan, not China. Prices were very fair, employees were nice and super helpful, and their "if your pet doesn't like it, return it for a full refund" made me feel very comfortable trying a new brand. My dog loves the new food, too, so it's unlikely I'll switch back. I highly recommend this store. They're only open until 6pm most days, so make sure to get there earlier than later. Worth the trip.