There is an overall healthy and caring attitude toward pets in this store, great inventory, and they are willing to special order items for you. My dog has numerous food allergies and is on a strict regimen of home-cooked food and supplements--some of which they already carry, but they've also special-ordered for my dog. The owner, Lisa, is fantastic, and her staff are uniformly helpful. There's a great dog trainer, Jody Diehl, who I believe rents space from Lisa for her classes; she's into positive dog training and writes a blog in the TU on enlightened pet ownership. There is always a rescue going on in the store, with little pups and cats all around...I love it there.
I'll describe an event that shows how much Lisa (owner) cares about pets. After I and my Golden Retriever puppy had attended a training class together there, on a very hot summer evening, I accidentally locked my puppy in my car.
You can imagine my panic as it was already very hot in the car. I ran into the store and told Lisa, called 911, and asked whether she had anything I could break the window with. She quickly located a heavy drill and gave it to me, and I did break it. I broke the rear window (of my Subaru Forester) so that no glass would spray onto my puppy, who was in the back seat--so we couldn't reach him yet.
Without hesitation, Lisa, who weighs perhaps 105 pounds at the most, quickly removed enough shattered glass from the window and crawled through the jagged window into the rear of the car (over shards of glass) to reach the back door and open it. One of her staff who had been standing by, and gave my puppy water back in the store, said: "She'd do anything for an animal."
This all took probably less than a very few minutes, with the temperature in the car probably well over 100 deg. F. The police didn't arrive until after we'd rescued my puppy. I credit Lisa's cool thinking and, frankly, bravery with saving my beloved dog.
This commitment to animal welfare is evident in the products they carry, the service you get, and the overall "feel" of the store. read more