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Happy Trails Auto Sales

4.6 (8 reviews)
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Carlton Motorcars - EQS suv

Carlton Motorcars

(54 reviews)

I typically don't write reviews, but I feel compelled to share my experience to help others…read moreconsidering this dealership. Unfortunately, the stigma of the "used car dealer mentality" still exists here. I contacted this dealership regarding a Certified Pre-Owned vehicle and negotiated back and forth with the sales representative. He consulted with his sales manager and came back with a revised, agreed-upon price. I accepted it and began the process of moving forward, including preparing to place a deposit. The total concession was only $2,000 off the sticker price, so nothing unreasonable. The following day, the sales representative called me and said, "I need to be honest--the other sales manager decided we are not going to honor what we agreed to. The car has only been listed for nine days, so there's no deal." I have been in sales and sales leadership for over 30 years, and this type of behavior would never be acceptable in any reputable organization. When you give your word, you honor it. I asked that a manager or the general manager contact me to discuss my frustration and what I believe to be dishonest sales practices. No one ever called me back, which speaks volumes about how little customer experience matters here. After reading the existing reviews, I should have known better. When you see consistent negative feedback, it's usually telling you something. I gave them the benefit of the doubt--and unfortunately, the reviews were accurate. I would gladly drive two hours to another South Carolina dealership, or even into North Carolina, to work with professionals who value integrity and customer trust. Pretty sad, Carlton. Without happy clients, you won't have a successful dealership.

Very nice staff, but the Asheville dealership was MUCH nicer, more helpful, etc…read more I bought a car at the beginning of August. But I've been traveling cross country. I had my license plate shipped to me. I asked them to put them on. I've never had a problem with the dealership putting them on. They were happy to put on the rear plate, but since my front plates , there is no screws in there they would've had to charge me. To drill the holes. That's beyond me. Sorry I think if you buy a new Mercedes and you're at a Mercedes dealership, they should be willing to take care of that without a charge so I got my back plates on. No front plate cause I didn't wanna pay an hourly charge to have someone do that. Again, I didn't buy the car there, but they still should be willing to put on my front plates. Even if it includes drilling some holes.

Benson Chrysler Dodge Jeep - Water and mud I had to clean up..

Benson Chrysler Dodge Jeep

(62 reviews)

I had a great experience with the dealership and the salesman, Randall Hill. Highly recommend!!!read more

Horrible dealership. I've been trying to have my van fixed for over 6 months now. I have to do all…read moreof the follow up, and no one ever returns my calls. On top of that, the phone number on their website for Service leads to spam. I tried calling my service supervisor who sent my phone a text a handful of times at his direct number, but he never calls me back. The text line doesn't get any sort of response. On top of the sheer difficulty of even getting in to see someone, I've been to the dealership 4 times with the only result being me wasting my time. The first time they said they weren't sure what was going on, but would look into it and get back with me. They didn't for 6 months until I called again. The second time they tried rebooting the car, and said they needed to special order a part from Atlanta and they'd get it in two days and get me back online by the end of the week. They didn't. I had to call over and over again until they I guess finally listened to their answering machine, or remembered they special ordered a part, or something. Eventually they called me and we got rescheduled. I went in the 3rd time for them to spend 3 hours trying to replace the part, only to tell me they think the part they ordered is faulty. Fine, order another one and let's try again. As I'm driving home, I notice the air conditioning is only either able to blow super cold or super hot, nowhere in between. I have to turn around and bring the van BACK because they screwed something up and literally made the van worse. Thankfully they were able to repair it. All of this after having called them 3 more times to no avail, trying to figure out when I should come back in to get this part replaced.

Happy Trails Auto Sales - car_dealers - Updated July 2026

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